Had trouble with the system to pay so ended up doing a bank transfer. Staff great and the tech guy really helpfull. Due to amount ordered had free delivery and very quick, big issue with the delivery... Voir plus
L'entreprise a répondu
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Very quick delivery from order, packed well and all at a very competitive price. Would use again without hesitation.
L'entreprise a répondu
Purchased gravel grids twice now. Both times quick delivery and no issues. Communication was good.
L'entreprise a répondu
Amazing service and support. We placed an order for some materials for a small project and then Daniel explained their supply chain were struggling, with potential delays ahead. Spoke to Vanessa and b... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de matériel pour l'entretien des toitures
- Fournisseur de matériaux de construction
- Magasin de bricolage
- Magasin de rénovation
À propos de Roofin Online Store
Écrit par l'entreprise
At Roofin we offer nationwide delivery and everyday low prices on a fantastic range of roofing and construction materials online.
We're a well established and family run business, so when you purchase via the Roofin Online Store, you can rest assured that our customer service team will endeavour to help with your enquiry.
Coordonnées de contact
Unit 3,York Avenue, , BB4 4HX, Haslingden, Royaume-Uni
- sales@buildinstores.co.uk
- roofin.co.uk
4,7
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Roofin Online Store
Hi Roger,
Wow what a great review!! 😃 We are pleased to hear you had a fantastic experience shopping with us, we always aim to go above and beyond for our customers. As a small family run business feedback like this helps us maintain and improve our services.
Kind Regards
Vanessa.
Turned up as stated
Turned up as stated, No Hassle, delivery driver called before hand . 10 out of 10 for getting the pallet on my gravel driveway 👍Many thanks
25 septembre 2024
Réponse de Roofin Online Store
Hi David,
Thank you for taking the time to leave us a great review. Your feedback is very much appreciated and we do hope you will shop with us again in the not too distant future.
Kind Regards
Vanessa.
Réponse de Roofin Online Store
Hi Duncan,
Thank you for leaving your review! We are so pleased your Tapco order arrived on time and we do hope your project went smoothly.
Kind Regards
Vanessa.
Amazing service and support
Amazing service and support. We placed an order for some materials for a small project and then Daniel explained their supply chain were struggling, with potential delays ahead. Spoke to Vanessa and between the team, they managed to source an alternative option in super quick time. Cannot thank them enough as their efforts have kept our little project on track.
25 septembre 2024
Avis spontané
Réponse de Roofin Online Store
Hi Mr Callaghan,
Thank you for taking the time to leave us this great review. We are so pleased we could assist and source an alternative product to keep your project on track. We do hope you will consider shopping with us again in the not too distant future.
Kind Regards
Vanessa.
Good communication and excellent…
Good communication and excellent service. Will use again.
2 septembre 2024
Réponse de Roofin Online Store
Hi Cenydd,
We appreciate your great feedback and thank you for leaving us a 5 star review. We are so please to hear you will shop with us again in the future.
Kind Regards
Vanessa.
Best customer service I have ever received
I called and Vanessa answered. She was friendly knowledgeable and went away to ask advice on a question they had never been asked before. Vanessa called me back within half an hour to say it was possible. She then emailed me the special order so I could pay and job done. Brilliant service.
9 septembre 2024
Avis spontané
Réponse de Roofin Online Store
Hi David,
It was a pleasure speaking with you on the phone and I am glad we could accommodate your request.
Thank you for your kind words it is very much appreciated.
We do hope you will shop with us again in the not too distant future.
Kind Regards
Vanessa.
Great Service
Great Service, ordered Saturday, it was delivered by Tuesday, good quality material. Would definitely recommend.
2 septembre 2024
Réponse de Roofin Online Store
Hi Dawn,
Thank you for taking the time to leave us a great review. We are so pleased to hear you received fantastic service and your order arrived quickly.
Good luck with your project!
Kind Regards
Vanessa.
Réponse de Roofin Online Store
Hi Robert,
We are pleased that you have received 5 star service from us. As a family run business reviews like this mean the world to us. We hope you are happy with the Roofshield Air and Vapour Permeable Breathable Membrane which you ordered and your project has gone well.
Kind Regards
Vanessa.
Good company
Order response quick and delivery very good, helpful and easy to deal with.
31 juillet 2024
Réponse de Roofin Online Store
Hi Margaret,
Thank you for taking the time to leave us a 5 star review. It's great to hear that you found us helpful and easy to deal with. We always aim to provide great service to all of customers.
Kind Regards
Vanessa.
Great price and service
25 juillet 2024
Réponse de Roofin Online Store
Hi Mr Goldstraw,
We are so pleased to hear you received great service. We offer everyday low prices across our sites and review our prices on a regular basis. We do hope you will shop with us again in the not too distant future.
Kind Regards
Vanessa.
Nice quick transaction happy to deal…
Nice quick transaction happy to deal with, great quality.
1 juillet 2024
Réponse de Roofin Online Store
Hi Marcin,
As a small family run business we really do appreciate customers taking the time to leave us great reviews. You picked a great product with Metrotile Bond and we please to hear you are happy with the quality.
Kind Regards
Vanessa.
Bad quality supa closer cavity closers
Ordered supa closer cavity closers, didn't get any notification on delivery, arrived home at night to find them thrown on my drive, packaging split and some damaged.
Upon fitting these they have all warped and split pulling the foam away from plastic.
When I informed company they said it was my fault for letting the sun shine on them for 4 weeks and said I should have fitted windows and doors straight away ! What before I finish building up ? I've wasted £200
Don't buy from here, inferior quality
26 juin 2024
Avis spontané
Réponse de Roofin Online Store
Hi Tim,
Thank you for leaving us a great review, as a small family run business it means the world to us. We're glad you had a great experience and we hope you will shop with us again in the not too distant future.
Kind Regards
Vanessa.
Réponse de Roofin Online Store
Hi Christopher,
I'm glad that you liked the products but I'm sorry to hear that you're not happy with the delivery cost.
I've had a look into this and can see that you ordered roof tiles that required bulk haulage to a remote delivery address on the west coast of Scotland (approx 400 miles from the warehouse). Inevitably, we were charged a much higher rate for delivery to such a remote location, than we would have been to the majority of UK addresses.
We're a small family business, and we pride ourselves on providing an honest service, so we're transparent about our delivery costs, displaying the total cost upfront in the basket and checkout pages after an address is entered and before an order is paid for. Allowing customers to source materials more locally if they don't wish to pay for a delivery service.
Other companies in our sector will accept an order on their website but then if delivery is to a remote location, place it 'on hold' until an additional payment is made by their customer.
Kind Regards, Daniel - General Manager @ Roofin Online
Réponse de Roofin Online Store
Hi Mark & Lynne,
Thank you for taking the time to leave us a five star review. We are so happy to hear your order arrived quickly and you are satisfied with the product.
Kind Regards
Vanessa.
good price quick delivery every thing…
good price quick delivery every thing there great service
29 avril 2024
Réponse de Roofin Online Store
Hi Andrew,
We are so pleased to hear your order arrived quickly and you received great service. We always aim to go above and beyond for our customers and we do hope you will shop with us again in the future.
Regards
Vanessa.
Réponse de Roofin Online Store
Hi Peter,
Thank you for taking the time the leave us a great review, it is very much appreciated! We are so happy to hear you received great service, we always aim to go above and beyond for our customers.
Kind Regards
Vanessa.
Réponse de Roofin Online Store
Hi Denise,
Thank you leaving us a 5 star review. It's great to hear that your order arrived quickly. The Metrotile Bond you ordered is a great roofing option!
Kind Regards
Vanessa.
Overall fantastic service
Overall fantastic service, received a date of when goods would arrive, delivery driver called me before hand and everything nicely packed. The delivery charge for a pallet of goods was not excessive which was good. I had to return 3 items as I’d over ordered and Daniel was really helpful. Vanessa was as really helpful for when I was checking on my delivery also. Would definitely buy from them again.
27 mars 2024
Réponse de Roofin Online Store
Hi Nathan,
Thank you so much for taking the time to write this 5 star review. It's great to hear you have had a fantastic shopping experience with us and you will use us again in the future. A review like this means a lot to a small business like us 😊
Kind Regards
Vanessa.
Did what it says on the tin..3 days…
Did what it says on the tin..3 days from start to finish.
2 avril 2024
Réponse de Roofin Online Store
Hi Mr Peers,
Wow what a great review!😊 As a small family run business reviews like this mean the world to us. We are so happy your order arrived quickly.
Kind Regards
Vanessa.
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