Atelier Rosemood Avis 176

TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Highly recommend!! The print quality is fabulous, the book cover is so beautiful & it came so quickly after ordering. Also the user interface of the website was so easy, it made designing our wedding... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Delivered a nicely finished book just it looked on the website during editing. Loses a star for two reasons... The editing on line is very limited, so if your favourite picture is not a suitable a... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I am beyond thrilled with our wedding album! The quality is incredible, and the finish is even more beautiful in person. It was the perfect first-anniversary surprise for my husband, we haven’t stoppe... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great quality paper and print, love the high-quality finish. Rosemood has the best quality. I was worried by reviews complaining about delivery times but these must be from people who didn't read the... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Fabricant d'articles de papeterie
  2. Boutique de cartes de vœux
  3. Service d'impression de cartons d'invitation
  4. Service d'impression de photos
  5. Prestataire de mariage

À propos de Atelier Rosemood

Écrit par l'entreprise

Here in Nantes, France, we design, create and print stunning stationery and personalised photo products in our very own studio to help you mark every milestone, remember every moment and tell every story.

We go above and beyond to make sure that your invitations, cards and photo books are worthy of the unforgettable moments they are designed to celebrate!

Artisanal know-how

The perfect blend of artisanal know-how and cutting-edge printing comes to life in our very own printing studio to guarantee the highest quality for your creations.

Your creations checked by our experts

Our professional proofreaders and graphic designers treat every order as if it were their own, proofreading your text, optimising the layout of your creation and retouching your photos!

A customer service team that goes the extra mile

Our customer service team is here to help you every step of the way and will go above and beyond to answer any questions you may have and to make sure that you are satisfied with your order.

New collections for every season

We have surrounded ourselves with talented independent designers, illustrators and passionate artists who work hand-in-hand with our design team to bring you on-trend collections season after season.

Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

176 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

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Noté 5 sur 5 étoiles

Excellent!

Very happy with my photo book. Excellent quality and has a lovely matt finish where so many are glossy. The photos are so bright and clear. I found the website very easy to use, easier than others I’ve tried. The postage took a long time as I was informed by customer services that it comes from France. Very swift delivery once it arrived in the UK though. Overall very satisfied and will no doubt use the company again.

5 avril 2026
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Réponse de Atelier Rosemood

Thank you for your fantastic feedback! We're so pleased to hear how delighted you are with your photo book.
We're also glad you found our website easy to use, as we aim to make the creation process as smooth as possible. We appreciate your patience with the delivery time and are happy it reached you quickly once in the UK.
We look forward to helping you create more photo books in the future!
The Rosemood Team

Noté 5 sur 5 étoiles

Excellent quality photo book

Excellent quality photo book. Thank you. It was so good that I ordered 3 more copies of the book.

3 avril 2026
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Réponse de Atelier Rosemood

Thank you so much for your kind words! We're delighted to hear that you loved the quality of your photo books. We hope they bring you just as much joy, and we truly appreciate your support.
Kind regards,
The Rosemood Team

Noté 5 sur 5 étoiles

Excellent quality photobook

Excellent quality photobook. Really impressed. Would highly recommend and would definitely buy again. Many thanks!

31 mars 2026
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Réponse de Atelier Rosemood

Thank you so much for your wonderful feedback! We’re thrilled to hear that you’re impressed with the quality of your photobook. Your recommendation truly means a lot to us, and we’re so glad you’d choose us again. Thanks again for your support!  
The Rosemood Team

Noté 5 sur 5 étoiles

I’m very pleased with my album

I’m very pleased with my album. It was easy to construct and punctual delivery.

31 mars 2026
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Réponse de Atelier Rosemood

Thank you so much for your kind words! We're delighted to hear that you’re pleased with your album and found the creation process easy and enjoyable. It’s also great to know your order arrived on time. We truly appreciate your feedback and hope you enjoy your album for years to come!
The Rosemood Team

Noté 5 sur 5 étoiles

Beautiful product

Beautiful product. Not cheap but I feel it’s worth the price I paid. Be sure to order well in advance of when you need it because it takes a little while to arrive, as per their website. I am really pleased with this lovely keepsake for my daughter’s 18th birthday. Thank you.

29 mars 2026
Avis spontané
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Réponse de Atelier Rosemood

Thank you so much for your kind words! We're thrilled to hear you’re happy with the final product.
We really appreciate your note about delivery times as well. Ordering in advance is definitely recommended to ensure everything arrives in time for those important moments.
Thanks again for your support!
The Rosemood Team

Noté 5 sur 5 étoiles

High quality and easy to use

Very pleased with the quality of the book. Once you get the hang of it, it is easy to master picture placement and using the style guides to create the album. My only small quibble is that the size of the print on the spine is too small and I could not find out how to make it bigger.

28 mars 2026
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Réponse de Atelier Rosemood

Thank you for your thoughtful feedback! We're delighted to hear you were pleased with the book quality and found the creation process easy to get the hang of.
Regarding the spine text, the font size is currently fixed and can’t be adjusted, but we understand how important this detail is. We’ll be sure to pass your feedback on to our product team to help improve this in the future.
Thanks again for sharing your experience!
The Rosemood Team

Noté 5 sur 5 étoiles

Prints were excellent quality

Prints were excellent quality, not on usual photo paper but more like card

28 mars 2026
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Réponse de Atelier Rosemood

Thank you for your kind feedback! We're glad to hear you were pleased with your photo prints. We hope to see you again soon!
The Rosemood Team

Noté 5 sur 5 étoiles

I am currently working on my ninth…

I am currently working on my ninth Rosemood photobook, and I have been extremely satisfied with the quality of the books, which is second to none.

24 mars 2026
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Réponse de Atelier Rosemood

Thank you so much for your kind words and for your continued trust in us!
It truly means a lot to hear that you are working on your ninth photobook and that you are so satisfied with the quality. We’re delighted that our products have met your expectations each time.
We look forward to helping you create many more beautiful memories in your future photobooks.
Kind regards,
The Rosemood Team

Noté 5 sur 5 étoiles

Perfectly done and received

Perfectly done and received.
I was short on time and they printed and shipped super quickly for me to receive it with no stress at all !

23 mars 2026
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Réponse de Atelier Rosemood

Thank you so much for your wonderful feedback! We’re really glad we could help when you were short on time and get everything printed and delivered to you quickly. It means a lot to know you’re happy with the result.
Kind regards,
The Rosemood Team

Noté 5 sur 5 étoiles

Lovely book with an excellent service

Lovely book with an excellent service. I’m thrilled with it. Thank you

23 mars 2026
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Réponse de Atelier Rosemood

Thank you so much for your kind words! We’re delighted to hear that you love your book and had a great experience with our service. It truly means a lot to us.
Kind regards,
The Rosemood Team

Noté 3 sur 5 étoiles

Lovely album

Lovely album - felt that resolution / photos were dull in comparison to that online

21 mars 2026
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Réponse de Atelier Rosemood

Thank you so much for your feedback. We’re really happy to hear you love the album overall! We’re sorry the photo quality didn’t quite match what you saw online.
We’ll reach out to you privately to take a closer look and find the best way to make this right.
Kind regards,
The Rosemood Team

Noté 5 sur 5 étoiles

Excellent

Ordered multiple times now and the service and product are always exceptional!

16 mars 2026
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Réponse de Atelier Rosemood

Thank you for your feedback! We’re glad to hear that you’re happy with our service and the quality of your product.
Kind regards,
The Rosemood Team

Noté 3 sur 5 étoiles

Good service, bad print quality

The experience of putting together the book and and ordering was good, but unfortunately the print quality was a bit disappointing. It would be great if there were a few better paper options too!

17 mars 2026
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Réponse de Atelier Rosemood

Thank you for your feedback!
We’re glad to hear that you had a good experience creating and ordering your book. At the same time, we’re sorry that the print quality did not meet your expectations. That’s certainly not the experience we aim to deliver.
We also appreciate your suggestion regarding additional paper options and will share this with our team.
Our customer service team will reach out to you directly to look into this further and find a suitable solution for you.
Kind regards,
The Rosemood Team

Noté 5 sur 5 étoiles
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Réponse de Atelier Rosemood

Thank you for your feedback! We’re glad to hear that you’re happy with the quality of your product.
Kind regards,
The Rosemood Team

Noté 5 sur 5 étoiles

Beautiful wedding album

We spent a long time designing our album using the templates on the web-site. We are delighted with the end result - photos are of a high quality and the fabric cover and binding really well made. We also ordered a box to keep it in and are glad we did as it makes it extra special.
The only downside was the length of time our package took to get through customs but there’s no way to speed that up - you just have to wait. Once through it was tracked by Royal Mail.

16 mars 2026
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Réponse de Atelier Rosemood

Thank you for your positive feedback! We’re delighted to hear that the final product met your expectations.
Kind regards,
The Rosemood Team

Noté 5 sur 5 étoiles

Beautiful book

Beautiful book. Arrived on time despite the tracking suggesting otherwise. Would definitely order from again.

16 mars 2026
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Réponse de Atelier Rosemood

Thank you so much for your kind feedback! We’re thrilled to hear you’re pleased with your order and look forward to welcoming you back soon.
Kind regards,
The Rosemood Team

Noté 2 sur 5 étoiles

Not worth the money

Considering the price I paid, the quality does not represent good value for money, and I am unhappy with the product.

16 mars 2026
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Réponse de Atelier Rosemood

We’re sorry to hear that you’re disappointed with your purchase. Our customer care team has already reached out, and we’re looking forward to hearing back from you so we can find a solution that works.
Kind regards,
The Rosemood Team

Noté 2 sur 5 étoiles

High quality, Inflexible Processes

I've used Rosemood twice, and the quality of the products is excellent but in my view their processes could be improved. :
1) I pushed the button on an order on a Friday night, and then immediately realised I needed to make some changes. The website is very clear that once an order is submitted it is final, so this is totally on me. However I find it very unlikely that my order went directly into production the moment I hit 'submit' and offering zero flexibility feels unnecessarily rigid as a policy.
2) I made a mistake with the page ordering. This led to there being several blank pages right in the middle of the book. Absolutely my mistake - but for a premium provider like Rosemood I'm surprised this wouldn't have triggered a quick email or call to say 'are you sure you want all these empty pages in the middle of the book?'
3) The lead time is long. This isn't Rosemood's fault, it's no doubt one of the many things we have Brexit to thank for. However the absence of communication during this period was very frustrating.

Summary: I would absolutely use Rosemood again but this latest order has left a slightly bitter taste when I've paid over £200 for a premium product.

28 février 2026
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Réponse de Atelier Rosemood

Thank you for your feedback and for being a returning customer. We’re glad you’re happy with the quality of our products.
To clarify, orders automatically go into production if we don’t hear from you within 30 minutes, which helps us meet lead times. We understand this can feel rigid and apologise for any frustration caused by the blank pages and the lack of communication.
We’ll reach out to you individually to offer a solution and make sure your next experience reflects the premium service you expect.
Kind regards.
The Rosemood Team

Noté 5 sur 5 étoiles

Perfect

Perfect, was just as expected

7 février 2026
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Réponse de Atelier Rosemood

Thank you for your feedback! We’re glad to hear that you’re happy with the quality of your product.
Kind regards,
The Rosemood Team

Noté 5 sur 5 étoiles

Lovely book good reproductions of…

Lovely book good reproductions of pictures. Would use again😊

14 mars 2026
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Réponse de Atelier Rosemood

Thank you for your positive feedback! We’re delighted to hear that the final product met your expectations.
Kind regards,
The Rosemood Team

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