Matea is an absolute asset to the organisation! I had so many questions about my policy and she was able to answer all of them clearly in a way I would easily understand while also being so calm and... Voir plus
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Everytime I have to call there's always a pleasant,friendly helpful response.Very efficient and user friendly company.Would highly recommend,thank you to Declan for his very professional assistance to... Voir plus
L'entreprise a répondu
I had a phone call today with Anastasia- she was unbelievably helpful and was able to solve a huge problem for me. She was so patient even though it was close of business on a Friday.
L'entreprise a répondu
I called customer support with an enquiry and my call was answered quickly. Talked to a very friendly, informative and helpful staff member, Declan Kidd, who resolved my issue immediately. They have a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Compagnie d'assurance
- aussi dans
- Assurance de protection des revenus
- Compagnie d'assurance aux entreprises
- Compagnie d'assurance de personne-clé
- Compagnie d'assurance vie temporaire
- Fournisseur de pension de retraite
Écrit par l'entreprise
With our businesses heritage in Ireland, we’ve been protecting our customers for over 190 years. Based in Dublin, we're a fully owned subsidiary of The Royal London Mutual Insurance Society Limited, the UK's largest mutual life, pensions and investment company. Our parent company’s mutuality, meaning it is customer and member owned with no shareholders, allows us to adopt a mutual mindset. This means we take a longer-term view and focus on providing best customer outcomes. We are authorised by the Central Bank of Ireland. We believe in the benefits of impartial financial advice from a Financial Broker and our personal pension and protection products are only available through Financial Brokers across Ireland. Our focus is on providing best customer outcomes, helping you build financial resilience and being here for you when it counts. Our range of protection products, like Life Cover, Mortgage Protection and Income Protection, can help you financially prepare for the unexpected. And our pension products, a Personal Retirement Bond (PRB), an Approved Retirement Fund (ARF) and PRSAs help your financial resilience in retirement and help you invest in a responsible way that delivers a world worth retiring into.
Coordonnées de contact
47-49 St Stephen's Green, Dublin 2, D02 W634, Dublin, Irlande
- +353 1 429 3333
- service@royallondon.ie
- royallondon.ie
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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A pleasant telephone manner
A pleasant telephone manner
Offered practical advice
Asked if I needed anything else from their service
20 juillet 2026
Réponse de Royal London Ireland
Hi David,
We're delighted to hear that you found our telephone manner pleasant and received practical advice. We appreciate you sharing your positive experience with us.
Kind regards,
Royal London Ireland
Short wait time
Short wait time, clear and efficient customer service agent that to carried out request in timely manner.
20 juillet 2026
Réponse de Royal London Ireland
Hi Damian,
We're delighted to hear that you experienced a short wait time and found our customer service agent clear and efficient in handling your request. Thank you for your positive feedback!
Kind regards,
Royal London Ireland
I had a very friendly man deal with me…
I had a very friendly man deal with me his name was Declan and he could not have been more helpful everything was sorted in a few minutes
20 juillet 2026
Réponse de Royal London Ireland
Hi Patricia,
We're happy to hear that our colleague was friendly and helpful, and that your query was resolved quickly. We appreciate your positive feedback.
Kind regards,
Royal London Ireland
Réponse de Royal London Ireland
Hi Ahmed,
We're so happy to hear you had an excellent experience with our professional and responsive service! Thank you for your kind words.
Kind regards,
Royal London Ireland
Réponse de Royal London Ireland
Hi Marie,
We're happy to learn that our team was efficient and friendly. We appreciate your positive feedback and for taking the time to share.
Kind regards,
Royal London Ireland
Réponse de Royal London Ireland
Hi Susan,
We're delighted to hear the team provided such knowledgeable and helpful service. We appreciate your kind words!
Kind regards,
Royal London Ireland
Lovely helpful lady on the phone
Lovely helpful lady on the phone - good communicator and good listener
16 juillet 2026
Réponse de Royal London Ireland
Hi Emer,
We're so glad to hear that our phone service was helpful and that you found our team to be good communicators and listeners. Thank you for your kind feedback!
Kind regards,
Royal London Ireland
Réponse de Royal London Ireland
Hi Isidro,
We are really happy to learn that our colleague was so helpful and answered your question. We appreciate you taking the time to leave a review.
Kind regards,
Royal London Ireland
Lorraine was helpful and supportive…
Lorraine was helpful and supportive with a good manner.
16 juillet 2026
Réponse de Royal London Ireland
Hi Margaret,
We're happy to learn that our team member was helpful and supportive. We appreciate your positive feedback and for taking the time to share.
Kind regards,
Royal London Ireland
Great customer service
Declan was very knowledgeable, calm and informative. He was able to answer all my queries in a confident and efficient manner and also advised me of what the bank will need. Lastly, he promptly sent out the relevant forms post our call
16 juillet 2026
Réponse de Royal London Ireland
Hi Brian,
We're so pleased to hear about your positive experience. It's wonderful that our colleague was knowledgeable, calm, and able to answer your questions confidently and efficiently, providing you with the necessary information promptly. Thank you for sharing your feedback.
Kind regards,
Royal London Ireland
Réponse de Royal London Ireland
We are so pleased to hear that you consistently find our team to be friendly and helpful. Thank you for sharing your positive experience!
Kind regards,
Royal London Ireland
He was very helpful and explained…
He was very helpful and explained everything in a easy to understand way
16 juillet 2026
Réponse de Royal London Ireland
Hi Aidan,
We appreciate your feedback and are so glad to hear that our team member was very helpful and explained everything in an easy-to-understand way.
Kind regards,
Royal London Ireland
Réponse de Royal London Ireland
We are really happy to learn that our colleague was so helpful and helped you understand things well. We appreciate you taking the time to leave a review.
Kind regards,
Royal London Ireland
thank you for help
Hi,
I called you today and Service was briliant!!! My English wasn't quite good but it wasn't problem, everything was perfect during a call. Thank you for support once again !!
15 juillet 2026
Réponse de Royal London Ireland
Hi Agnieszka,
We are so glad to hear that you had such a positive experience with our service! We always aim to provide excellent support, and we appreciate your kind words. Thank you for your feedback.
Kind regards,
Royal London Ireland
Anastasia was so patient and kind on a…
Anastasia was so patient and kind on a very confusing and stressful day. She explained everything so clearly & put my mind at ease. Exactly what I needed.
16 juillet 2026
Réponse de Royal London Ireland
Hi Nicola,
We're so glad to hear that our colleague was able to provide such clear explanations and put your mind at ease. Thank you for your kind words!
Kind regards,
Royal London Ireland
Easy to deal with
15 juillet 2026
Réponse de Royal London Ireland
Hi Ben,
We're so glad to hear that you found our service straightforward and pleasant to use. Your positive feedback truly brightens our day.
Kind regards,
Royal London Ireland
Réponse de Royal London Ireland
Hi Anne,
We are so happy to hear that our efforts to be helpful and informative were successful. We appreciate your kind words.
Kind regards,
Royal London Ireland
Great impression, very helpful person on the phone
I spoke with Lorraine today and she was most patient, a good listener, and helpful. She redirected me in a relevant way, I'm a happy customer.
15 juillet 2026
Réponse de Royal London Ireland
Hi Fanny,
We're delighted to hear that your interaction was so positive and that you found the assistance you received to be helpful. We appreciate you sharing your positive experience with us.
Kind regards,
Royal London Ireland
The phone call I made I got through…
The phone call I made I got through very promptly and was speaking to a person with excellent English and he was very helpful
15 juillet 2026
Réponse de Royal London Ireland
Hi Veronica,
We're happy to hear that your call was answered promptly and that our team member was very helpful. We appreciate you sharing your positive experience with us.
Kind regards,
Royal London Ireland
Declan Kidd- Customer Handling
Declan Kidd, had handle my query in a very professional way and was able to help and provide the information I have asked. He had been very knowledgable of his work. He is a valued member of your team. Thank you.
15 juillet 2026
Réponse de Royal London Ireland
Hi Maria,
We're delighted to hear that our team member handled your query professionally and provided the information you needed. It's wonderful to know their knowledge was helpful, and we appreciate you recognizing their value.
Kind regards,
Royal London Ireland
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