I had outstanding debts for a previous property that was being chased for by another debt company. Susan Noonan took on my case and she has been an absolute diamond, understanding, caring, very friend... Voir plus
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Lisez les avis des autres
If you would like your business taken to the verge of bankruptcy, your mental health to severely decline and your life pretty much fall apart sign up to Ruby energy. Debt collectors and gas disconnec... Voir plus
L'entreprise a répondu
I had a great experience calling Rugby Energy today. I was assisted by a staff member named Meeks, who was incredibly helpful and professional. She answered all my questions clearly and handled my co... Voir plus
L'entreprise a répondu
I called today to report the reading of our Electricity and the person who take my call is Joseph a polite man and very nice to talk too. He knows Customer Care and I will rate him 10 out of 10. Good... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Ruby Energy Ruby Energy is the UK’s leading independent energy supplier, rooted in Fleetwood, Lancashire. We’re dedicated to empowering SMEs nationwide with bespoke energy solutions. As champions of progress, our foundation is built on innovation, adaptability, and a human touch. We understand the unique challenges faced by small and medium-sized enterprises, and our mission is to ensure businesses thrive through tailored energy strategies. We’re here to support those who dream big; the risk-takers, innovators and drivers of industry. With Ruby Energy by your side, you can expect the exceptional, with tailored services that enable businesses to propel forward.
Coordonnées de contact
Ruby Energy, Parkside Stand, Park Avenue, FY7 6TX, Fleetwood, Royaume-Uni
- 0344 5678 427
- hello@rubyenergy.uk
- rubyenergy.uk
4,5
Excellent
20 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very analytical and helpful
7 avril 2026
Avis spontané
Réponse : Ruby Energy
Hello Peter,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Finally
I finally spoke to Sib, who has been reall efficient and helpful. She actually sorted the whole thing out.
And checked it actually was!
7 avril 2026
Avis spontané
Réponse : Ruby Energy
Good afternoon Susan,
Thank you so much for your 4‑star review. I’m really glad to hear you had such a great experience with us. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Poor service
Poor service. All
Round. Looking for a new provider after 7 year.
1 avril 2026
Avis spontané
Réponse : Ruby Energy
Good morning,
We’re sorry to hear about your experience and are keen to help resolve this for you. Unfortunately, we couldn’t identify your account from the details provided. Please send us more information at complaintsupport@rubyenergy.uk, and we’ll get on this straight away.
Warm regards,
Keenan S.
Carrying on from my previous post
Carrying on from my previous post, I still have not heard from the accounts department about my complaint. I have just received a bill but now wanting 1500 pounds from me. I have also calculated and we are about 400 pound different. They are now saying that I am being charged more for not having the direct debit set up. I did have one set up but when they would not give me a bill I cancelled as I didn’t want them taking a massive amount out. I did let them know all this, with me being a very new business, and I said I would set it back up when they could let me know wha I was paying. Utterly disgusting from this business. I can’t even tell you the amount of phone calls I have done to them begging for a bill so I wouldn’t become in debt, the emails I have sent in and the photos I have also sent in from the electric meter to prove what I’m using. R1115201E this is my account number.
3 avril 2026
Avis spontané
Réponse : Ruby Energy
Good morning Becky,
Thank you for bringing this to our attention. We’re sorry for the inconvenience caused and want to assure you that your feedback is important to us. Our team has identified your account and will contact you shortly to address your concerns. We’re committed to finding a resolution that meets your expectations.
Kind regards,
Keenan S.
ok but very hard to understand
2 avril 2026
Avis spontané
Réponse : Ruby Energy
Dear Mark,
We’re sorry for the initial inconvenience and grateful for the chance to resolve this matter for you. Your satisfaction is very important to us, and we’ll continue working hard to provide seamless and reliable service in the future.
Best wishes,
Keenan S
Lynn gave excellent customer service
Lynn gave excellent customer service. Responsive and helpful throughout the call
2 avril 2026
Avis spontané
Réponse : Ruby Energy
Hello Noel,
We truly appreciate your feedback and are delighted that Lynn made such a positive impression. Your satisfaction is at the heart of everything we do, and your review inspires us to keep raising the bar. Thank you for choosing Ruby Energy.
Warm regards,
Keenan S.
Excellent communication
I spoke to Sheree van Rensburg and she was extremely helpful. She fixed my issue with accessing the portal, but also offered to help with changing my direct debit details, taking a meter reading and organising a smart meter to be installed. Excellent communication!
2 avril 2026
Avis spontané
Réponse : Ruby Energy
Hello Jayne,
Thank you so much for your 5‑star review. We’re delighted to hear that Sheree provided such helpful support during your interaction. Your positive feedback means a lot, and we’ll be sure to pass your kind words on to her.
Kind regards,
Keenan S.
Sjibonne
Sjibonne, was extremleyt helpful in answering query relating to accouint set up
2 avril 2026
Avis spontané
Réponse : Ruby Energy
Dear Eurofasteners,
Thank you so much for your 4‑star review. I’m really glad to hear you had such a great experience with us. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
Amazing customer service from asi Thank…
Amazing customer service from asi Thank you very much
2 avril 2026
Avis spontané
Réponse : Ruby Energy
Dear TheSweet Boutique,
Thank you for your 5-star review. We’re absolutely thrilled to hear that Asi made such a positive impression during your interaction with us. It truly means a great deal to our team, and your review motivates us to continue delivering exceptional service.
Warm regards,
Keenan S.
Linda was ver helpful.
2 avril 2026
Avis spontané
Réponse : Ruby Energy
Dear Thanchanook,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Best wishes,
Keenan S.
The consultant was extremely helpful…
The consultant was extremely helpful and made the whole process very simple. It was much easier than I had imagined.
2 avril 2026
Avis spontané
Réponse : Ruby Energy
Good afternoon Michael,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Best wishes,
Keenan S.
Very good customer service by muneeb
Very good customer service by muneeb, due to muneeb’s service I would highly recommend Ruby energy
2 avril 2026
Avis spontané
Réponse : Ruby Energy
Dear Hamza,
Thank you for your 5-star review. We’re absolutely thrilled to hear that Muneeb made such a positive impression during your interaction with us. It truly means a great deal to our team, and your review motivates us to continue delivering exceptional service.
Warm regards,
Keenan S.
Réponse : Ruby Energy
Good afternoon Ren,
We truly appreciate your feedback and are delighted that Lilly made such a positive impression. Your satisfaction is at the heart of everything we do, and your review inspires us to keep raising the bar. Thank you for choosing Ruby Energy.
Warm regards,
Keenan S.
Réponse : Ruby Energy
Hello Sebastian,
Thank you so much for your 5‑star review. We’re delighted to hear that Linda provided such helpful support during your interaction. Your positive feedback means a lot, and we’ll be sure to pass your kind words on to her.
Kind regards,
Keenan S.
Rubbish customer service
I am sitting here on day two without power. Im not impressed!
Update since reply - Email sent and no reply and call! Crap utter crap!!!
1 avril 2026
Avis spontané
Réponse : Ruby Energy
Good afternoon Lord Debrick,
We’re sorry to hear about your experience and are keen to help resolve this for you. Unfortunately, we couldn’t identify your account from the details provided. Please send us more information at complaintsupport@rubyenergy.uk, and we’ll get on this straight away.
Warm regards,
Keenan S.
Réponse : Ruby Energy
Good afternoon Beyhan,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Best wishes,
Keenan S.
Réponse : Ruby Energy
Good afternoon Hype Gym,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Best wishes,
Keenan S.
Réponse : Ruby Energy
Hello Les,
Thank you so much for your 5‑star review. I’m really glad to hear you had a positive experience with us today. Your feedback truly means a lot and encourages us to keep giving our best every day.
Kind regards,
Keenan S.
friendly helpful very polite and had a…
friendly helpful very polite and had a lovely personality
1 avril 2026
Avis spontané
Réponse : Ruby Energy
Good morning True Salon,
Thank you for your wonderful review and for being a valued part of Ruby Energy’s journey. We’re delighted to hear our team provided excellent service. Your feedback encourages us to continue delivering the best possible experiences for our customers.
Best wishes,
Keenan S.
I am extremely unhappy with my recent…
I am extremely unhappy with my recent electricity bill. I was charged £1170 for a single month, despite barely using electricity during that time. This amount is completely unreasonable and does not reflect my actual usage.
I believe this charge is incorrect and possibly due to a billing error or faulty meter. I expect this to be investigated immediately, and for my bill to be corrected as soon as possible.
If this issue is not resolved quickly, I will have no choice but to escalate the matter further. I would strongly advise others to carefully check their bills, as this experience has been very concerning.
1 avril 2026
Avis spontané
Réponse : Ruby Energy
Dear Shwani,
We’re sorry for the initial inconvenience and grateful for the chance to resolve this matter for you. Having identified your account, we’ll be in touch shortly to resolve the issue and ensure it’s handled to your satisfaction. Thank you for your patience and for sharing your feedback, which helps us improve.
Best wishes,
Keenan S.
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