Order a side table which came with excellent service.. problem started when the item was opened an was damaged and poor quality in places, contacted customer service who said would arrange a collectio... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Wow! excellent product and service. After initially having an issue with the delivery of my parasol. I am happily eating a big slice of humble pie. Ruma have gone above and beyond expectation in addre... Voir plus
L'entreprise a répondu
The Lamp was delivered quickly and is just perfect. Nice and chunky which is exactly what I was looking for. The only thing is, there was no shade included but that was my fault, due to not reading th... Voir plus
L'entreprise a répondu
High quality product at good value. Beautiful sandstone parasol base with teak effect parasol - looks great and excellent value for money given the high quality too. These things can go for twice the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de design et de décor intérieur
- aussi dans
- Magasin d'ameublement d'extérieur
- Magasin d'ameublement et de décoration
- Magasin de luminaires
- Magasin de meubles
- Magasin de meubles de salon
À propos de Ruma
Écrit par l'entreprise
Our Story
Welcome to Rūma
A room is more than four walls. It's where life happens.
It's the morning coffee in your favourite corner, long summer evenings spent outdoors, and the simple joy of coming home to a space that feels completely your own.
That's what Rūma is all about.
Born from a love of beautiful interiors, thoughtful design, and effortless living, we've created a collection of lighting, furniture, home accessories and outdoor living pieces designed to help you shape spaces that tell your story. Whether you're refreshing a room, transforming a garden, or searching for that one perfect finishing touch, we're here to help you create a home that's as individual as you are.
Where It Began
After decades spent sourcing and importing exceptional furniture and lighting from around the world, we knew there was a better way to share the products we loved.
So, we created Rūma.
A place where carefully chosen design, quality craftsmanship and distinctive style come together under one roof. From statement lighting and handcrafted accessories to beautifully designed furniture and outdoor collections, every piece is selected with purpose. We look for products with character, charm and longevity, pieces that don't just fill a space, but elevate it.
We're not interested in following every passing trend. We believe the best homes evolve over time, layered with objects you genuinely love and want to live with for years to come.
What Drives Us
We believe creating a beautiful home should feel exciting, not overwhelming.
That's why we take an approachable, down-to-earth approach to interiors. We're passionate about design, but we're equally passionate about helping people feel confident in their choices. Whether you need advice on a product, help planning a space, or simply a little inspiration, our friendly team is always on hand.
Many of the suppliers we work with today have been trusted partners for decades. Those long-standing relationships allow us to offer collections we're genuinely proud of, combining quality, craftsmanship and value in every piece.
Behind every parcel is a team that cares deeply about great products and great service. From the moment you discover Rūma to the day your order arrives, we want the experience to feel as considered as the products themselves.
Make Yourself at Home
At Rūma, we're inspired every day by the idea that great design can transform how we live, relax and connect with the people around us.
We're here to help you create spaces that feel welcoming, personal and full of life.
So, take a look around, get inspired, and make yourself at home. We're delighted you're here.
Coordonnées de contact
4,6
Excellent
930 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
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Réponse de Ruma
Fantastic feedback - thank you!
Bought two table lamps very good…
Bought two table lamps very good quality and value. Lovely web site, easy to use and checkout was very straightforward.
7 novembre 2025
Réponse de Ruma
Thank you so much for the fantastic feedback and five star rating!
Really pleased with my tripod stand
Really pleased with my floor lamp tripod stand. Wish I could get a sideboard to match
4 novembre 2025
Réponse de Ruma
Thank you for your five star rating and great feedback. We hope to see you shop again with Ruma very soon!
Extremely disappointed in not received…
Extremely disappointed in not received the lamp shades I ordered, thanks for reimbursing my payment.
Would have loved to have received them, they were the exact size & colour.
Regards
Gillian Rees
31 octobre 2025
Réponse de Ruma
We're so sorry to read your review. Having looked into this it looks as though delivery failed and therefore your order was automatically returned to us and refunded. Please accept our sincere apologies on behalf of the couriers for this. However, we are delighted to say that our Black Friday sale is currently live and the lampshades you ordered are included in this promotion if you wish to re-order them (at an even better price!) . Should you have any further queries, please don't hesitate to contact our customersupport@ruma.co.uk inbox and one of our team can help you further.
Réponse de Ruma
Thank you for the 5 star rating! We hope to see you shop again with Ruma very soon.
This company understands customer…
This company understands customer service! Fantastic service from Katy and Ross - both exemplary representatives for the company. Informed, proactive and helpful. Lampshades were as expected, questions were answered, delivery seamless. Highly recommended
30 octobre 2025
Avis spontané
Réponse de Ruma
Thank you so much for the lovely feedback - we will pass this on to Ross & Katy and is very much appreciated! We're so glad to hear how pleased you are with not only the lampshades ordered but also the service received. We hope to see you shop again with Ruma very soon!
ITEMS CAME DAMAGED
item came damaged, but was sorted very quickly there after, i was happy with the outcome
20 octobre 2025
Réponse de Ruma
While we're so sorry that the item arrived with you damaged, we're really pleased to hear that this was resolved quickly! We hope to see you shop again with Ruma very soon.
Great design,
I ordered a very pretty bedside cabinet. It arrived the next day. It is just what I wanted. Beautifully made.
Very attractive website.
17 octobre 2025
Réponse de Ruma
We're absolutely delighted to read this - thank you for your fantastic rating. We hope to see you shop again with Ruma very soon!
No information on when it was going to…
No information on when it was going to be delivered.
Delivery driver left on the doorstep rang the bell and ran. Luckily we were in otherwise it would’ve got wet.
17 octobre 2025
Réponse de Ruma
We are so sorry to hear that you weren’t notified regarding a delivery date. Having checked our records we can see that this was due to no mobile number being provided and DHL, who were the courier in this instance, do send text messages with delivery time slots. That said, thank you for flagging this to us, and as a result, we are making the need for a mobile number clearer to our customers on the delivery information forms. Whilst we appreciate you are disappointed with delivery service in this instance, we hope you are enjoying your new 6 drawer unit, and we have shown that we do value and act on Ruma customers feedback, helping us strive to improve our service at every stage of our customers journey.
This is a lovely lampshade
This is a lovely lampshade
Nice fabric and the metallic lining adds a nice touch.
17 octobre 2025
Réponse de Ruma
Lovely feedback - thank you!
Réponse de Ruma
Thank you so much for your fantastic feedback!
Love the lampshades I bought
Love the lampshades I bought. Goof size, lovely colour and a good price.
14 octobre 2025
Réponse de Ruma
Thank you so much for the fantastic feedback - comments like this make us tick!
Very happy with our lampshade
Very happy with our lampshade. Great quality, good price, fast delivery
13 octobre 2025
Réponse de Ruma
Thank you so much for your lovely comments and 5 star rating!
Quick delivery
Quick delivery, beautiful lamp shades, will recommend Ruma to my friends. Yours Mrs Shaw (Widow)
9 octobre 2025
Réponse de Ruma
Thank you so much for your lovely comments! We hope to see you (and your friends!) shop again with Ruma very soon.
Réponse de Ruma
Thank you so much for your lovely feedback. Comments like this make us tick so we really appreciate it!
Réponse de Ruma
Thank you so much for your lovely feedback!
An excellent experience
Excellent value, communication and customer service and a quality lampshade
6 octobre 2025
Réponse de Ruma
We're absolutely delighted to read this thank you for your fantastic feedback!
Lovely high quality items
Lovely items! I ordered 2 of the marble topped coffee tables with brushed gold legs and couldnt be more happy. Delivery was quick and the items were exceptionally well wrapped. Only 1 thing is that the screws provided were 2 short to attach the legs( 10mm) . Luckily my husband went to get 20mm screws instead which did the job. Apart from that- very happy.
3 octobre 2025
Réponse de Ruma
Thank you so much for your lovely review - we really appreciate it. We are so sorry to hear that the screws weren't quite long enough - we hope this didn't cause your husband too much of an inconvenience to try and rectify. Thank you for the feedback - we will pass this on to our quality control team for future reference.
Great chair just as described and…
Great chair just as described and awesome fast and efficient delivery
1 octobre 2025
Réponse de Ruma
Thank you so much for the fantastic review - we really appreciate your fantastic feedback!
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