Order a side table which came with excellent service.. problem started when the item was opened an was damaged and poor quality in places, contacted customer service who said would arrange a collectio... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Wow! excellent product and service. After initially having an issue with the delivery of my parasol. I am happily eating a big slice of humble pie. Ruma have gone above and beyond expectation in addre... Voir plus
L'entreprise a répondu
The Lamp was delivered quickly and is just perfect. Nice and chunky which is exactly what I was looking for. The only thing is, there was no shade included but that was my fault, due to not reading th... Voir plus
L'entreprise a répondu
High quality product at good value. Beautiful sandstone parasol base with teak effect parasol - looks great and excellent value for money given the high quality too. These things can go for twice the... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de design et de décor intérieur
- aussi dans
- Magasin d'ameublement d'extérieur
- Magasin d'ameublement et de décoration
- Magasin de luminaires
- Magasin de meubles
- Magasin de meubles de salon
À propos de Ruma
Écrit par l'entreprise
Our Story
Welcome to Rūma
A room is more than four walls. It's where life happens.
It's the morning coffee in your favourite corner, long summer evenings spent outdoors, and the simple joy of coming home to a space that feels completely your own.
That's what Rūma is all about.
Born from a love of beautiful interiors, thoughtful design, and effortless living, we've created a collection of lighting, furniture, home accessories and outdoor living pieces designed to help you shape spaces that tell your story. Whether you're refreshing a room, transforming a garden, or searching for that one perfect finishing touch, we're here to help you create a home that's as individual as you are.
Where It Began
After decades spent sourcing and importing exceptional furniture and lighting from around the world, we knew there was a better way to share the products we loved.
So, we created Rūma.
A place where carefully chosen design, quality craftsmanship and distinctive style come together under one roof. From statement lighting and handcrafted accessories to beautifully designed furniture and outdoor collections, every piece is selected with purpose. We look for products with character, charm and longevity, pieces that don't just fill a space, but elevate it.
We're not interested in following every passing trend. We believe the best homes evolve over time, layered with objects you genuinely love and want to live with for years to come.
What Drives Us
We believe creating a beautiful home should feel exciting, not overwhelming.
That's why we take an approachable, down-to-earth approach to interiors. We're passionate about design, but we're equally passionate about helping people feel confident in their choices. Whether you need advice on a product, help planning a space, or simply a little inspiration, our friendly team is always on hand.
Many of the suppliers we work with today have been trusted partners for decades. Those long-standing relationships allow us to offer collections we're genuinely proud of, combining quality, craftsmanship and value in every piece.
Behind every parcel is a team that cares deeply about great products and great service. From the moment you discover Rūma to the day your order arrives, we want the experience to feel as considered as the products themselves.
Make Yourself at Home
At Rūma, we're inspired every day by the idea that great design can transform how we live, relax and connect with the people around us.
We're here to help you create spaces that feel welcoming, personal and full of life.
So, take a look around, get inspired, and make yourself at home. We're delighted you're here.
Coordonnées de contact
4,6
Excellent
930 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Perfect lampshade delivered well
Fast delivery, well packaged. Perfect colour and style for our bedroom
16 décembre 2025
Réponse de Ruma
Thank you so much for your lovely feedback and 5 star rating. We hope to see you shop again with Ruma very soon!
Great service
This was the first time using the company. I was really pleased with the quality and the speed in delivery. I would certainly recommend to friends.
12 décembre 2025
Réponse de Ruma
We're thrilled to read this and delighted to hear that you were pleased with the quality and speedy delivery. We hope to see you shop again with Ruma very soon!
So happy with our side table
So happy with our side table, gorgeous colour, well made, love it!
8 décembre 2025
Réponse de Ruma
Fantastic feedback - thank you so much!
PERFECTION
Overjoyed with my purchase! So much so I'll be ordering again ASAP. The set of drawers I purchased are of excellent quality & look stunning! Excellent service & delivery, and I was kept up-to-date every step of the way. I cannot praise this Company enough. Thank you!
5 décembre 2025
Réponse de Ruma
Thank you for your kind words & great rating! Hope to see you again soon!
Thank you I received an excellent…
Thank you I received an excellent service from Ruma.. I love the shade & it definitely looks more expensive.. could not believe how very reasonably priced it was.. 🥰
4 décembre 2025
Réponse de Ruma
Thank you so much for the positive feedback!
Very pleased to hear that you are happy with your order.
We hope to see you again soon here at Ruma.
Excellent lights and outstanding customer service
The shades were just what I'd been looking for. When they arrived the glass moulding was slightly out on one shade. Customer Services arranged for a replacement to be delivered the very next day. Couldn't be happier with the lights or Customer Services. Would definitely buy from Ruma again.
4 décembre 2025
Réponse de Ruma
While we are so disappointed to hear that your new pendant light was originally delivered to you with a fault, we are absolutely thrilled to hear that our Customer Support Team were able to quickly put this right for you. We hope to see you shop again with Ruma in the near future!
An excellent product at a very good…
An excellent product at a very good price.
Really well packed delivery and prompt.
3 décembre 2025
Réponse de Ruma
We are delighted to read this - thank you so much for your fantastic feedback!
Sideboard arrived on time and required…
Sideboard arrived on time and required minimal assembly — just attaching the legs. It feels solid, looks far more expensive than it is, and offers great value for money. A beautiful statement piece and the perfect centrepiece for my entrance hall.
3 décembre 2025
Réponse de Ruma
Thank you so much for the five star rating and fantastic comments! We are absolutely thrilled to hear that you are pleased with your new sideboard! We hope to see you shop again with Ruma very soon.
Brilliant service from start to finish…
Brilliant service from start to finish with lovely items at a great price, thanks also to Ross for all his help and advice
Will definitely be back for more
Thank you
1 décembre 2025
Réponse de Ruma
We are absolutely delighted to read this - thank you so much for your lovely comments. We will pass your feedback on to Ross. We hope to see you shop again with Ruma very soon!
Great furniture at brilliant prices…
Great furniture at brilliant prices with excellent service!
26 novembre 2025
Réponse de Ruma
Fabulous feedback - thank you so much!
The item arrived broken but ruma were…
The item arrived broken but ruma were quick to refund me.
Unfortunately the glass item had no packaging to stop it from being smashed.
Hopefully in future they'll learn from this
27 novembre 2025
Réponse de Ruma
We're so sorry to hear that your item arrived with you broken after being damaged while in transit, however, we are pleased to hear that our Customer Support Team acted quickly to try and put this right for you.
Great unit, great service
Very easy process to order, great communication with the company, a beautiful solid bookcase.
26 novembre 2025
Réponse de Ruma
We are absolutely delighted to read this - thank you so much for your fantastic review!
Looks amazing in our newly decorated…
Looks amazing in our newly decorated lounge. Very pleased with the purchase and getting it on Black Friday was a bonus!
26 novembre 2025
Réponse de Ruma
Thank you so much for your 5 star rating - we're delighted to hear that you're pleased with your order. We hope to see you shop again with Ruma very soon!
Customer service were excellent and…
Customer service were excellent and very helpful and quick to respond and take action when we had a problem with our clock and wished to return. Excellent service thank you
26 novembre 2025
Réponse de Ruma
Thank you for your five star rating and lovely comments - we are absolutely delighted to read this and glad that our team were able to resolve the issue with your clock. We hope to see you shop again with Ruma very soon!
Sad to return
The 2 items purchased came perfectly packaged in great time. Sadly I had to return both as my measurements were incorrect. The refund was made quickly. During each stage of the purchase and refund I was updated on progress. Quality of items was perfect just far too big for my space
20 novembre 2025
Réponse de Ruma
Thank you so much for your lovely feedback. We hope to see you shop again with Ruma very soon!
Excellent customer service from…
Excellent customer service from beginning to end, even when I had to return the items.
20 novembre 2025
Réponse de Ruma
We are absolutely delighted to read this - thank you so much for your fantastic rating!
Good service
Order #37787
I ordered the Stockton Linen Wood 3 Door 3 Drawer Unit and was extremely disappointed with what arrived. The item shown on the website appears cream/ivory in every photo, yet the unit I received is a completely different grey colour — and the website does not state this anywhere.
However I spoke to customer services who referred my complaint to the Director and he was helpful and offered a partial refund so I can it wrapped in ivory.
1 décembre 2025
Avis spontané
Réponse de Ruma
Thank you for your review - we're glad that this is now resolved.
Great value
Love my Kehlani tall lamps..look great in my living room…sale price too ..bargain
13 novembre 2025
Réponse de Ruma
Thank you for the fantastic rating and feedback - we hope to see you shop again with Ruma soon!
Réponse de Ruma
Thank you for your review however we're so sorry to hear that you have not received your order. That's so disappointing to hear! Having looked into this we can see this was delivered to your local service point on 13/11 but is now being returned back to us. If you could please contact our customersupport@ruma.co.uk inbox, one of our team can help you further with this.
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