Order a side table which came with excellent service.. problem started when the item was opened an was damaged and poor quality in places, contacted customer service who said would arrange a collectio... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Wow! excellent product and service. After initially having an issue with the delivery of my parasol. I am happily eating a big slice of humble pie. Ruma have gone above and beyond expectation in addre... Voir plus
L'entreprise a répondu
The Lamp was delivered quickly and is just perfect. Nice and chunky which is exactly what I was looking for. The only thing is, there was no shade included but that was my fault, due to not reading th... Voir plus
L'entreprise a répondu
Easy to order. Quick delivery and a lovely lamp. This is my second ceramic lamp same style different colour and they look amazing.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de design et de décor intérieur
- aussi dans
- Magasin d'ameublement d'extérieur
- Magasin d'ameublement et de décoration
- Magasin de luminaires
- Magasin de meubles
- Magasin de meubles de salon
À propos de Ruma
Écrit par l'entreprise
Our Story
Welcome to Rūma
A room is more than four walls. It's where life happens.
It's the morning coffee in your favourite corner, long summer evenings spent outdoors, and the simple joy of coming home to a space that feels completely your own.
That's what Rūma is all about.
Born from a love of beautiful interiors, thoughtful design, and effortless living, we've created a collection of lighting, furniture, home accessories and outdoor living pieces designed to help you shape spaces that tell your story. Whether you're refreshing a room, transforming a garden, or searching for that one perfect finishing touch, we're here to help you create a home that's as individual as you are.
Where It Began
After decades spent sourcing and importing exceptional furniture and lighting from around the world, we knew there was a better way to share the products we loved.
So, we created Rūma.
A place where carefully chosen design, quality craftsmanship and distinctive style come together under one roof. From statement lighting and handcrafted accessories to beautifully designed furniture and outdoor collections, every piece is selected with purpose. We look for products with character, charm and longevity, pieces that don't just fill a space, but elevate it.
We're not interested in following every passing trend. We believe the best homes evolve over time, layered with objects you genuinely love and want to live with for years to come.
What Drives Us
We believe creating a beautiful home should feel exciting, not overwhelming.
That's why we take an approachable, down-to-earth approach to interiors. We're passionate about design, but we're equally passionate about helping people feel confident in their choices. Whether you need advice on a product, help planning a space, or simply a little inspiration, our friendly team is always on hand.
Many of the suppliers we work with today have been trusted partners for decades. Those long-standing relationships allow us to offer collections we're genuinely proud of, combining quality, craftsmanship and value in every piece.
Behind every parcel is a team that cares deeply about great products and great service. From the moment you discover Rūma to the day your order arrives, we want the experience to feel as considered as the products themselves.
Make Yourself at Home
At Rūma, we're inspired every day by the idea that great design can transform how we live, relax and connect with the people around us.
We're here to help you create spaces that feel welcoming, personal and full of life.
So, take a look around, get inspired, and make yourself at home. We're delighted you're here.
Coordonnées de contact
4,6
Excellent
929 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
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Comment cette entreprise utilise Trustpilot
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Some items were delayed and on…
Some items were delayed and on back-order. Communication was helpful when I made a query. All delivered now with no issues. I would gladly customise again. Thank you
29 janvier 2026
Réponse de Ruma
We are delighted to read this - thank you for your five star rating!
Réponse de Ruma
Thank you for your fantastic review!
Recommended
Customer support very responsive, extensive product range with high quality - very pleased with my purchase.
23 janvier 2026
Réponse de Ruma
We're absolutely delighted to read this thank you so much for your comments and positive feedback. We hope to see you shop again with Ruma very soon.
Réponse de Ruma
Great feedback - thank you!
Lampshade was the right colour and size for the base. Perfect
Lampshade fitted the base perfectly. Right colour and right
20 janvier 2026
Réponse de Ruma
We're thrilled to read this - thank you for your five star rating!
Brilliant price compared to other…
Brilliant price compared to other companies. Also the service was exceptional. Deliver seamless and the delivery man was so helpful.
15 janvier 2026
Réponse de Ruma
Thank you so much for your fantastic feedback - this is so lovely to hear and we really appreciate you taking the time out to leave your review. Thank you!
Réponse de Ruma
Thank you for your fantastic rating!
Purchased a lovely 13 drawer unit which…
Purchased a lovely 13 drawer unit which was advertised in several other places for around £100 more. It is excellent quality and just what I wanted. Communication from the co was also very good. Really pleased.
7 janvier 2026
Réponse de Ruma
Thank you so much for your fantastic feedback. We are absolutely delighted to read your comments and really hope to see you shop again with Ruma in the near future!
Lovely shades unfortunately they didn’t…
Lovely shades unfortunately they didn’t suit the lump basis I have, but they were very beautiful
6 janvier 2026
Réponse de Ruma
While we're so sorry to hear that the lampshades weren't quite right for your lamps, we really appreciate your lovely feedback. Thank you!
Fabulous range of products
Fabulous range of products , found exactly what I was looking for
Very happy customer
5 janvier 2026
Réponse de Ruma
Lovely review - thank you!
Brilliant company to do business with
Brilliant company to do business with. Lovely lamps absolutely delighted.
30 décembre 2025
Réponse de Ruma
We are absolutely delighted to read this - thank you so much for your fantastic feedback!
Happy with product and service
Happy with my product and the service received from Ruma.
I had my eye on a lamp table that was out of stock, I had an email a few weeks later to say it was in stock so I ordered it straight away. It was delivered quickly and was packaged well. It appears to be a good quality product, we’re happy with it.
23 décembre 2025
Réponse de Ruma
We're absolutely delighted to read this and so pleased that you had such a positive experience while shopping with Ruma!
I am still waiting for my purchase…
I am still waiting for my purchase despite emails confirming the order etc and that the lamp shade is in the warehouse!
I have contacted customer services as I hope this will arrive soon , it has been 3 weeks now and the emails have ceased!
18 décembre 2025
Réponse de Ruma
We are so sorry that you have not yet received your order. Having looked into this we can see that DHL collected your order from us on 18/12 but has been delayed within their network since. Please accept our sincere apologies for this. Our customer support team have organised for another lampshade to be sent out to you on a next working day delivery service, with this in mind. Should you have any further queries, please don't hesitate to let our Customer Support Team know at customersupport@ruma.co.uk.
Fab company to deal with
Fab company to deal with, I bought a lamp which was very bent, I rang the company and they sent a replacement straight away . Would highly recommend
6 janvier 2026
Avis spontané
Réponse de Ruma
While we are so sorry to hear that your lamp originally arrived faulty, we are delighted to hear that our Customer Support Team were able to quickly rectify this for you and send a replacement. Thank you for your 5 star rating!
Réponse de Ruma
We are absolutely thrilled to read this - thank you for your five star rating! We hope to see you shop again with Ruma very soon.
Lovely shade which looks and feels high…
Lovely shade which looks and feels high quality but prices are extremely competitive.
I have already visited the site to buy more!
19 décembre 2025
Réponse de Ruma
Thank you so much for your fantastic feedback. Comments like this make us tick and we really hope to see you shop again with Ruma very soon!
Beautiful, Quality, lampshades.
I received two beautifully made, quality lampshades.
Unfortunately, the colour not being quite right, I had to return them. The Company was courteous and extremely helpful in instructing me on how to return the lampshades. The colour I require will be available shortly when I shall place another order.
16 décembre 2025
Réponse de Ruma
While we are so sorry to hear that the original lampshades weren't quite the right colour for what you were looking for, we are delighted to hear that our Customer Support Team were able to help with your return. We hope to see you shop again with Ruma very soon!
Fast delivery the burnt orange…
Fast delivery the burnt orange lampshade that I purchased is really beautiful we all love it.
16 décembre 2025
Réponse de Ruma
Fantastic feedback - thank you!
Perfect lampshade delivered well
Fast delivery, well packaged. Perfect colour and style for our bedroom
16 décembre 2025
Réponse de Ruma
Thank you so much for your lovely feedback and 5 star rating. We hope to see you shop again with Ruma very soon!
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