Order a side table which came with excellent service.. problem started when the item was opened an was damaged and poor quality in places, contacted customer service who said would arrange a collectio... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Wow! excellent product and service. After initially having an issue with the delivery of my parasol. I am happily eating a big slice of humble pie. Ruma have gone above and beyond expectation in addre... Voir plus
L'entreprise a répondu
The Lamp was delivered quickly and is just perfect. Nice and chunky which is exactly what I was looking for. The only thing is, there was no shade included but that was my fault, due to not reading th... Voir plus
L'entreprise a répondu
Easy to order. Quick delivery and a lovely lamp. This is my second ceramic lamp same style different colour and they look amazing.
L'entreprise a répondu
À propos de l'entreprise
- Magasin de design et de décor intérieur
- aussi dans
- Magasin d'ameublement d'extérieur
- Magasin d'ameublement et de décoration
- Magasin de luminaires
- Magasin de meubles
- Magasin de meubles de salon
À propos de Ruma
Écrit par l'entreprise
Our Story
Welcome to Rūma
A room is more than four walls. It's where life happens.
It's the morning coffee in your favourite corner, long summer evenings spent outdoors, and the simple joy of coming home to a space that feels completely your own.
That's what Rūma is all about.
Born from a love of beautiful interiors, thoughtful design, and effortless living, we've created a collection of lighting, furniture, home accessories and outdoor living pieces designed to help you shape spaces that tell your story. Whether you're refreshing a room, transforming a garden, or searching for that one perfect finishing touch, we're here to help you create a home that's as individual as you are.
Where It Began
After decades spent sourcing and importing exceptional furniture and lighting from around the world, we knew there was a better way to share the products we loved.
So, we created Rūma.
A place where carefully chosen design, quality craftsmanship and distinctive style come together under one roof. From statement lighting and handcrafted accessories to beautifully designed furniture and outdoor collections, every piece is selected with purpose. We look for products with character, charm and longevity, pieces that don't just fill a space, but elevate it.
We're not interested in following every passing trend. We believe the best homes evolve over time, layered with objects you genuinely love and want to live with for years to come.
What Drives Us
We believe creating a beautiful home should feel exciting, not overwhelming.
That's why we take an approachable, down-to-earth approach to interiors. We're passionate about design, but we're equally passionate about helping people feel confident in their choices. Whether you need advice on a product, help planning a space, or simply a little inspiration, our friendly team is always on hand.
Many of the suppliers we work with today have been trusted partners for decades. Those long-standing relationships allow us to offer collections we're genuinely proud of, combining quality, craftsmanship and value in every piece.
Behind every parcel is a team that cares deeply about great products and great service. From the moment you discover Rūma to the day your order arrives, we want the experience to feel as considered as the products themselves.
Make Yourself at Home
At Rūma, we're inspired every day by the idea that great design can transform how we live, relax and connect with the people around us.
We're here to help you create spaces that feel welcoming, personal and full of life.
So, take a look around, get inspired, and make yourself at home. We're delighted you're here.
Coordonnées de contact
4,6
Excellent
929 avis
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A répondu à 100 % de ses avis négatifs
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Réponse de Ruma
Thank you for taking the time to leave us this review. We really appreciate it. We hope to see you again soon here at Ruma.
Excellent company…
Have used this company before for as they stock a particular range of shades that I like. They are always delivered quickly and well packed.
13 mars 2026
Réponse de Ruma
Thank you for leaving this lovely review. We really appreciate it.
We look forward to seeing you again soon 😊
Beautiful Lamp shades
I ordered two lampshades from Ruma which arrived safely packaged and on time . The shades are beautiful but unfortunately the internal connections are faulty . Joe from Ruma sent me replacement parts immediately but sadly this did not resolve the matter and I have been informed by him, (both by email and telephone) , that new shades will be arriving soon and Ruma do not require me to send the originals back. I have never dealt with such a professional company or customer service department and would definitely buy from Ruma again .
10 mars 2026
Réponse de Ruma
Thank you for taking the time to leave us a review we truly appreciate it.
Although there were some complications with your order, we’re pleased that we were able to resolve everything for you.
We look forward to welcoming you back again soon.
Beautiful mirror,my second purchase…
Beautiful mirror,my second purchase from this company looks lovely in my dining room
5 mars 2026
Réponse de Ruma
Thank you for taking the time to leave us this review, and thank you for coming back to us.
We hope to see you again soon.
Very helpful and efficient customer…
Very helpful and efficient customer service who dealt with a delivery problem. Product was well made and exactly as described.
3 mars 2026
Réponse de Ruma
Thank you for taking the time to leave us this review. We really appreciate it. I'm glad we managed to sort everything out for you, and we hope to see you again soon.
Great quality great selection excellent…
Great quality great selection excellent delivery service
4 mars 2026
Réponse de Ruma
Thank you for your kind words & great rating! Hope to see you again soon!
Lovely home accessories
Some lovely, different home accessories and furniture. All came on time and great quality. I would definitely order again
3 mars 2026
Réponse de Ruma
Thank you for taking the time to write us a review we really appreciate it!
We hope to see you again soon.
Love the product but did have to wait…
Love the product but did have to wait two months before the product was ready for delivery. The finish on the drawers is lovely but at moment the drawers are a little stiff. All I all I am happy with RŪMA
23 février 2026
Réponse de Ruma
Thank you for taking the time to leave us this review. We really appreciate it.
If you would like to contact our customer support team to discuss your order and the drawers, we will be more than happy to assist you further.
Quick delivery and a beautiful lamp
Quick delivery and a beautiful lamp, so pleased with the whole process
19 février 2026
Réponse de Ruma
thank you for your wonderful review. We really appreciate it!
We hope to see you again soon here at Ruma.
Réponse de Ruma
Thank you for taking the time to leave us this review, we really appreciate it!.
We hope to see you again soon here at Ruma.
Ordered lampshades
Ordered lampshades. Not clear on site where dimensions were including height. On most sites it’s under - dimensions or specifications
I sent my order back and told refund would be within 5-7 days. It didn’t appear. I had to email to chase the refund that seemingly had been forgotten. It was however processed quickly after this final
Contact.
12 février 2026
Réponse de Ruma
Thank you for your review, however we're so sorry to hear that you are disappointed with your experience with Ruma. Having looked into this we can see that the dimensions are listed under Technical Information on the website. In terms of receiving you refund, we can see that this was processed on our side 5 working days after the goods were collected from you.
One of the set of drawers has no…
One of the set of drawers has no imperfections. The other set has several problems but I have only just seen them. As delivery was a few weeks ago it’s too late to return.
13 février 2026
Réponse de Ruma
We're so sorry to hear that your item arrived with you with some issues and imperfections while in transit and would love to be able to put this right for you. if you could please contact our customersupport@ruma.co.uk inbox one of our team will be able to help you further with this.
Réponse de Ruma
Thank you for your five star rating and lovely feedback - we really appreciate it!
Excellent customer service..Enquiry…
Excellent customer service..Enquiry over matching base product to lampshade very quick.Order & delivery first class.
12 février 2026
Réponse de Ruma
Thank you so much for taking the time to leave us a review, we truly appreciate it. We look forward to welcoming you back to Ruma again soon
Lovely white boucle pouffe…
I had been looking for a boucle pouffe for a year and at last found a style and size I liked. Good delivery time. Kept well updated on delivery progress and love the product. I am very happy with my purchase.
26 février 2026
Réponse de Ruma
Thank you for your lovely review. We really appreciate it. We look forward to seeing you again soon here at Ruma.
Lampshades arrived very good quality…
Lampshades arrived very good quality and very speedy delivered. Can highly recommend this company.
11 février 2026
Réponse de Ruma
We are absolutely delighted to read this thank you for your five star rating!
Réponse de Ruma
Fantastic feedback - thank you!
A happy customer!
The website was easy to use and the service was very efficient. I’m very pleased with the lampshade I purchased as it looks stunning.
5 février 2026
Réponse de Ruma
Thank you so much for your lovely comments and five star rating - we really appreciate you taking the time out to leave such fantastic feedback.
I was looking for a different type of…
I was looking for a different type of ahad but all of the ones I found, were fairly standard. I searched o lune and found Ruma which had a greatnrange of unusual shades as well as standard. I found what I wanted and ordered straight away. I am delighted with thwm. Just what I wanted.
2 février 2026
Réponse de Ruma
Thank you for your five star rating and lovely feedback - we really appreciate it!
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