Sean Hennessy Electrical Superstores Avis 

Unreal service! Thank you Nicole :)
I called in desperation for a new washing machine not having one for weeks, pricing much cheaper than larger appliance stores and Nicole was able to rearrange delivery driver (despite being short staffed) so I would have the machine the same morning. Then gave me all the details on how to avail of the 2yr warranty and explained what to do if I ran into issues... Call them, not the manufacturer. Couldn't have done more for me. Made my week. This place does care!

The staff were extremely helpful and I got my appliance delivered to my door the same day.

Credit were credit is due Nicole and Laura in the shannon store are so helpful and friendly visit this store regularly and always have a smile and can’t do enough for you it’s about time some friendly inviting staff worked there don’t get me started on the manager always rude and not one bit friendly, retail isn’t for everyone . Fair play nicole and Laura for keeping the show on the road with smiling faces.

I’m not one for writing reviews but I feel it needs to be said, visited Sean hennessy shannon last Tuesday, was greeted by 3 members of staff . I needed to buy a washing machine so as a regular customer I knew it was the manager of the store came out and assisted me I found her very rude and condescending as per. It was like she didn’t want to spend the time to show me the machines . The store was getting busy and I understand completely but just felt like I was being rushed out the door with Willy nilly answers. The “manager” walked away from me while I looked and the way she was speaking to her staff was again rude and abrupt. I left the store quiet annoyed myself as I was hoping to shop local. Returned to the shannon store again on Saturday with my husband but was served by a young blonde haired girl who was more than happy to answer my questions and was more than happy to answer any of my questions and even brought me up to the computer to show me other options I had. It’s now very obvious to me why the store has a massive turn around in staff as if the manager talks to the like I witnessed I wouldn’t return to either. I’d be giving 1 star only that it was saved by Lauren’s customer service.

I hope that this is seen by head staff and addressed because as I get working in retail is stressful iv done so all my working years but regular customers shouldn’t be made feel as they are bothering staff when they had just asked if they need help .

Marie

Ignorant staff , there’s one in there for years she’s a right Karen

Holly was brilliant . After a complete and utter fiasco because of fast ways negligence I was missing a product. Holly done everything she could for me and sorted everything out and was in constant communication with me updating me . Brilliant customer service

produt arrived on time and in perfect condition great value well packaged great communication from website would highly recommend this company

For the record, I do not "rate" Sean Hennessy at all but am forced by this system to give them one star - they do not deserve even a one star rating.

Please do not hand over one cent of your hard earned money to Sean Hennessy. They over commit, under deliver and quite frankly lie to cover up their incompetence.

So much for wanting to keep our local traders in business by giving them our custom - is it any wonder we are forced into the city to make our purchases!

Ordered today, shipped tomorrow recieved a day later.
I needed to call them as my order was using Humm, but it went smooth and they had the best price out there.

I visited my local Sean Hennessys` to buy a large appliance, I had confirmed the price of €329 the previous day with the manager and also by their website.
When I asked to purchase one the young sales assistant asked for €349 and persisted with this despite my efforts to persuade her that she was wrong.. She did not refer to the manager or the computer to verify the correct price.
After some time with this, it was apparent that it was, for her, €349, take it or leave it. I left the shop, but not before she was overheard referring to me as a "chancer". Never in my 70 yrs have I been subject to this kind of contempt and insolence from any shop staff.
I will certainly not frequent this shop in the future even though my previous experiences were ok.

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Excellent people from Margaret who answered my (I'm sure unusual) email requesting who they used for their deliveries in my area?
To the driver who brought the freezer, when they said they would.

Fair value, excellent service and a commitment to customer satisfaction.
And no, they knew nothing about
the debacle with Euronics (see my reviews under Euronics Ireland and Euronics UK) and their utterly appalling, incompetent (in my delivery at least) couriers Caulfields.

Worst ever.
Never got my delivery and I kept calling no answer ,so am going to get my money back through PayPal.

DON'T BUY ANYTHING FROM THIS COMPANY

Purchased an ipad in 2017 and was sold the extended warranty until 2024 from a third party company for an extra €150. Was told that it was to cover for ANY eventuality. Well the cover was sold to me as "whatever happens" so that kind of tells you that it would cover ANYTHING. Anyway last month my son broke the screen and I contacted the insurance company and am still (approx. 4-5 Weeks later) waiting for them to reply to several emails or answer a call. I checked the insurance companies Trust pilot reviews and it is actually disgraceful. How Sean Hennessy can be using such a dodgy, robbing, incompetent company for their product warranties is actually beyond me. I also went onto Sean Hennessy site and had a look at the cover they provide and they have it advertised as "whatever happens" but then it states "not for accidental damage". Are they actually having a laugh? That is one of the main reasons I purchase extended warranty for ACCIDENTAL DAMAGE. Also the store assistant sold the extended warranty to me as accidental damage cover.
I have now had to pay for screen repair myself and will never return to Sean Hennessy again.