Found Secure Trust Bank via Money Saving Expert website. Very easy to get my Savings account opened and online banking and app up and running. Withdrawals and deposits so quick & easy. I’ve also jus... Voir plus
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Lisez les avis des autres
I had an ISA and was pleased with the ease of opening my account. However, Secure Trust left it so late to inform me of my options upon maturity (13 days) that I transferred the account to another pro... Voir plus
I had a query about a message that was sent to me via email from Secure Trust Bank. My phone call was answered very quickly and the person who I spoke to, explained that the email was an email... Voir plus
Secure Trust is an excellent place to save any spare funds you might have. The online bank always looks and feels safe and secure and the site is very clear and simple to use. Best of all, the saving... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Secure Trust Bank we provide simple, transparent savings accounts and business finance.
Coordonnées de contact
Yorke House, Arleston Way, B90 4LH, Solihull, Royaume-Uni
- 03451 117 092
- securetrustbank.com
4,6
Excellent
4 k avis
Demande des avis aux clients
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Very professional
26 juin 2026
Bonds and Isas Very easy to operate an account on line…
Very easy to operate an account on line and there interest rates are very competitive
26 juin 2026
Secure Trust kept me informed (clearly) and acted promptly.
Secure Trust kept me informed about my account maturity and the procedure for the next step was clearly explained. The payout was very prompt.
26 juin 2026
Excellent app/technical services but…
Excellent app/technical services but the customer service operators come across as extremely cold and unhelpful (on the few occasions I’ve had to speak to a human). However, with additional training I’m sure this could be rectified
24 juin 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
I just wanted to get access to my…
I just wanted to get access to my accounts. This turned out tot be the most time-consuming and complicated procedure I have ever experienced.
26 juin 2026
Réponse de Secure Trust Bank PLC
Hi,
We appreciate you sharing your experience. We are sorry to hear that accessing your accounts was a difficult process. If you need additional support with our online services in future don't hesitate to contact our customer service team on 0345 111 7092 we are available Mon-Fri 9-5 and Sat 9-1.
Kind regards,
Sophie
Efficient and Customer Friendly
The app is great; very easy to use. When my savings came to maturity, the communication about my choices and how it all worked were clear and there was advance notice. They money arrived in my account on precisely the day they said it would with no difficulty at all. They're just VERY efficient, and customer friendly. .
26 juin 2026
Making request was straightforward and…
Making request was straightforward and it was carried out promptly.
22 juin 2026
Great !
Easy to use website, account opened quickly and confirmation of deposit very quick.
23 juin 2026
Knowledgeable staff
It was easy to open an account.
I was particularly impressed to receive communication a day later re. a potential issue. A number to call was provided and answered promptly by a knowledgeable and courteous person: the issue was resolved.
13 juin 2026
v good online application experience &…
v good online application experience & good info on website
23 juin 2026
I've always been happy with Secure…
I've always been happy with Secure Trust Bank, having used their services for several years. Straightforward products, and easy to use website.
23 juin 2026
Excellent Place To Save
Secure Trust is an excellent place to save any spare funds you might have. The online bank always looks and feels safe and secure and the site is very clear and simple to use.
Best of all, the savings rates that are offered by Secure Trust are very competitive, particularly when compared with much larger, High Street rivals.
24 juin 2026
Very easy to navigate on the web site
24 juin 2026
Great now they`ve just raised easy access rates.
Great now they`ve just raised interest rates in line with many other easy access accounts.Just wish they would offer monthly interest payments on their fixed accounts like they do for the easy account.
24 juin 2026
Good interest rates for savers
Secure Trust always seem to have very competitive interest rates for savings accounts. They also have good rates for their easy access account which I use a lot as most current accounts don't pay interest.
I do get frustrated though as rather than change the interest rate on existing access accounts, they create a new issue. You firstly have to be aware that they've created a new issue, they don't seem to publicise the fact, then it means opening a new account, transferring funds and, in my case, changing a standing order with another bank. Bit of a faff.
22 juin 2026
Creating the account and transferring…
Creating the account and transferring money into it all went completely smoothly and quickly. I've yet to experience the withdrawal process.
24 juin 2026
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