SharkninjaAvis 

I contacted shark customer services in respect of my faulty vacuum cleaner. The service I received from the customer services gentleman was outstanding. Nothing was too much trouble and a replacement part for my vacuum was issued in minutes with no quibble. Based on this experience, I will certainly be purchasing future products from Sharkninja. 5 STAR!!!!

I must admit after reading the reviews on here l got very concerned as l only read after purchase. I purchased my airfryer Saturday the 28thof September. By afternoon l had a notification it was dispatched to dpd. By Sunday 3pm, the following day, l had my order. I found the service really good and delivery was beyond expectation, very quick.
Thank you, will use again.

Slight frustration as emailing was listed as a contact option yet the quick reply was to phone in as the fault needed to be assessed. Called in and the fault on my Air Fryer was checked, warranty confirmed, and a replacement unit shipped. Best experience ever with absolutely no fuss. HOWEVER, I still have the broken air fryer with no power and am unsure if it needs to be disposed of or returned. This should really be clarified by Ninja and costs them a star as it really shouldn't be 'land-fill' bound as it could/may be an easy repair to get it functioning again...

Ordered a replacement vacuum part through the warranty scheme.
Arrived the next day. Well done Andrei. Great service.

Bought my Ninja air fryer directly from Ninja in 2023 in the UK.
In Aug 24 it has started to intermittently cut out. This was after I took it out of the country.
On telephoning Ninja today 31st aug24 I have been informed that the guarantee will not be valid.
Nowhere on the guarantee does it state if taken out of the UK the guarantee is void. (Be careful motor home users and campers).
This is absolutely disgusting customer service and is something that I have not experienced with UK companies. The electricity in Portugal is the same as the UK.
My 2 year guarantee is not worth the paper it is written on, we certainly won't be buying from Ninja again if they hide behind hidden small print not readily available to the customer.
This is clearly not a reputable company whose marketing is much better than the product!
I

I had an amazing conversation with customer service assistant Sebastian. He is very profesional,polite and he resolved my faulty product problem very quick under the guarantee.
Im highly recommending SharkNinja to anyone and everyone.

Well done Sebastian, I really hope your boss will see this and he will reward you for your passionate and amazing service!
A+++++

My hydrovac failed completely after 2 months of use. Shark agreed to replace using ‘Snap Replacement’. Sent the old one back via courier the next morning and two weeks later, I’ve still not received my replacement. Very very poor customer service. Wish I’d stuck with Dyson!!

Well , the service we have just received by Shark is absolutely unbelievable.
We bought a Shark Stratos Hoover in October 2022, and a few days ago, I went to use it and it broke around the centre hinge section.
We have been using this hoover for nearly 18 months and have to say it has been outstanding.
We normally buy Dyson, however this out performs Dyson for suction and battery length.
But the customer service we have had this week is beyond belief.
We had the issue with the hoover on Tuesday, I contacted Shark, and we quickly realised we did not fill out the guarantee when we purchased.
This was not a problem, as the lady completed this for us over the phone, and then acknowledge the issue we had and processed a snap replacement, which has just been delivered this afternoon (02/03/24), less than 4 days after contacting Shark.
This kind of service is very rare, and I can only commend the customer service from Shark/Ninja that we have received.

Appalling after purchase service. Inferior quality machine pump stopped working after 3 months, retailer were hopeless, shark refused to rectify the situation. Wish I’d purchased from BISSLE

I have several shark ninja items and have always been impressed with speedy delivery not this time....I am told because we are on holiday it will take 3 to 5 working days, it is the 3rd of Jan and I am unaware that it is a holiday in England. Just placatory bullsh*t from their useless customer service reps....just dreadful service I have asked them to cancel the order but as yet they haven't, she basically refused to cancel and told me to refuse delivery...why it hasn't been dispatched yet, why is she wasting the company she works for money, she thinks its ok to allow it to leave the factory....and I have ordered a Vax from amazon....at least it will turn up ....I will never buy from shark ninja again....utter scoundrels

I own numerous Ninja Kitchen Products (Foodie Air Fryer, Toaster/Panini Maker, Kettle, numerous saucepans, Knife Block and Sharpener Set, Steak knife set, Food Processor/Blender, etc., etc.) and have thus spent a small fortune with this company to date - but no more!!

In addition to saucepans that have the non-stick coatings bubbling up and peeling off despite having been hand-washed only (in fairness all have been replaced under warranty, but it's still a hassle!) I now have a faulty kettle which not only turns itself off far too soon and prior to reaching the chosen temperature, but the blue light that used to light up the water level gauge no longer works!

I first reported this to Customer Services approximately three weeks or so ago now and was originally sent a replacement base unit which I was told would solve the issues (but only after arguing with the Customer Services Rep that I was not going to be without a kettle for weeks, after he originally refused to send out the replacement base without having received the faulty kettle back first!!).

Needless to say, this replacement base did not resolve the issue!

I reported this latest issue to Ninja who asked that I return the base unit and once received they would send me out a replacement kettle. They also explained that the black replacement I wanted was out of stock and would be back in stock in around three weeks time.

So today, three weeks later, I called back to get my replacement kettle sent out only to be told that they were 'again out of stock' due to their 'Black Friday Deals' and they would be 'back in stock in another couple of weeks' and I would have to call back again!

This time however I was told that I would receive an email once 'back in stock' and would have to call in again to reorder the replacement.

Firstly, why was I not told this the first time I reported the faulty base unit and secondly I now have to wait a further 2 weeks or so (i.e. 5+ weeks overall) before I can now get a replacement.

Absolutely unimpressed and will never purchase another Ninja Product again!

Your Customer Service concerning warranty claims is not only appalling in this instance but total unacceptable!

UPDATE:

Received email at 11.17am today saying Black Kettle now back in stock. Called 'Customer Services' and was told that a Black replacement would now be sent out together with an emailed Postage Paid Label to return the faulty one it was replacing.

Email then subsequently received confirming order for a STAINLESS STEEL KETTLE and NO RETURN LABEL!!!

Called back AGAIN to query why the wrong order was now being sent and the first person I spoke to cut me off (couldn't be ar*sed to deal with it obviously!!).

Called back AGAIN, only to now be told that the Black Kettle is 'out of stock'!!!!???

W T F!!!???

Losing the will to live now (and if a stainless steel kettle does now arrive I certainly won't be returning it until AFTER I have received the correct kettle to replace my faulty one!)

ADDITIONAL UPDATE:

Rec'd email to say that delivery would be today between 5.00pm and 6.00pm.

Further email rec'd to say item was delivered at 17.10 and signed for by 'SE' (not only is there no-one with those initials in my household but neither is there anyone with them IN THE WHOLE STREET!!)

Called DPD to be told that the parcel was delivered at 17:10 but BACK TO THE SHARK NINJA DEPOT!!!!!!

W T F!!!!???

Called customer services YET AGAIN only to be told that they would send out another black kettle this time (as they were back in stock) which should be here within the next 48 hours (so we will wait and see!?!)

(Return Label for faulty kettle still also not rec'd at time of writing!)

Just purchased the af500uk air fryer . Unpacked it , put it on the worktop and when you open the drawer it slides across the worktop. Because it hasn’t been put together properly the rubber feet don’t touch the worktop making the appliance dangerous. Then trying to get through to a non existent customer service . Terrible won’t be buying ninja products again and will get a refund

Ordered some spares, email within an hours saying parts had been dispatched by Royal Mail 48 hour. A week later, no delivery. Have now contacted shark 4 times and had zero response. Appalling customer service, use at your own risk. Will be pursuing my card issuer for a refund.

I wanted to leave a review for this company ,as I order a new vacuum yesterday.After the order, I read all the bad reviews and was hoping I didn’t experience the same.I just want to say Thank-you so much for excellent service.I order Saturday afternoon, and received my vacuum on Sunday afternoon.I was kept informed throughout on the progress of my order and again on delivery details. I have not experienced your customer care service but 5 stars for the service I have received.

Payment taken for next day delivery. 2 days later the order was cancelled with no reason. 10 days to return the money. What a disgrace of a company

Ordered 2 items- next day delivery posted on website, payment taken almost immediately.Only1 item arrived next day so contacted the helpline. Was told stocks were low but it should arrive in a day or so. Contacted them again 3 days later to be told the item was out of stock so I would be refunded in 5 days and given a discount code- which isn't accepted when trying to order. Not impressed

Ordered nearly £400 vacuum and spare battery on next day. Still waiting a week later.
Money taken instantly.
While customer services are 'replying' and I even spoke to one representative, no progress on the delivery.
They keep saying their warehouse has not sent it out yet - despite it being in stock apparently.
I have asked to cancel the order for refund.
Apparently they are waiting on their warehouse - again - to confirm cancellation.

Always the best at customer service. Faulty part on my vacuum and they replace it the next day free of charge by post.

Not impressed
Unimpressed, placed order, passed the age verification but failed Ninjas own I’d verification and order was cancelled. I was told to order elsewhere! We have 7 different Ninja variants that my wife has ordered direct (at least 2 of them) and used the warranty service on one of them so no reason other than me wanting to take advantage of an offer price. No reasonable excuse when I challenged customer services

Mahai was absolutely amazing and so helpful would give more stars if I could!