SharkninjaAvis 

Ninja asking me for a review, what a joke. Never received the knife bundle set as ninja cancelled for no apparent reason and now have to wait for refund. When i questioned why they could not tell me. I did purchase these knives over a weekend when they had a special discount of 20% off. I cannot comment on the knives but customer service is poor, i received several emails all from different people and last email person informed me i would still get at same price still waiting.

My wonderful Shark vacuum cleaner stopped working after 2.5 years use (brush bar stopped rotating). I did the online troubleshooting check, which told me to phone customer service, which I did. An actual phone number, answered promptly! After phone video confirmation of the problem, the customer service lady said she would get a replacement floor head shipped, but then saw that the model has been discontinued so said she would send a new vacuum cleaner of the nearest equivalent model. All free of charge under the 5-year warrantee. The replacement is just as good as the original (with the slight disappointment that there's no light on the handle, which was really useful when vacuuming cobwebs off ceilings) - it's the corded large-capacity upright vacuum with anti-hairwrap technology, which is brilliant at removing pet hair (and my hair) from our carpets. Very impressed, and would give them 6 stars if I could. I wish all companies were as good to deal with!

I bought the AF400 Air Fryer from John Lewis, Newcastle-upon-Tyne. The 2 x Crisper Plates are awkward to remove. The handles have sharp ends which can cut fingers whilst attempting to remove them.

Disgusting service I am still waiting for my refund 20 days,keep clear from this company

UPDATE- I will retract most of the below. They HAVE replied in person to my online form and very quickly addressed the situation. Thank you. The only criticism is the first auto generated reply should not have been sent, rather a short message to inform you that the form is in the system and will be replied to……………………….Original review (Awful ‘Customer service’. I read all the useful information on the Shark Ninja help pages re a missing delivery and decided to contact the customer service team via the online form. Spent some time writing a description of the issue and included screen shots of the order details and Royal Mail delivery status. Very quickly received a reply which I initially thought was excellent service. It turned out to be a generic email detailing what to expect from a DPD delivery, all of which I could have read on the help pages…………..Whilst writing this email I have received another reply telling me it is better and quicker to phone the helpline, so I am about to give that a go. My advice would be don’t waste your time filling and submitting a form, unless you like talking to Bots.)

Dear me. This company is quite difficult to deal with. Initially sent out wrong items. Contacted them and was told someone would call to collect and hand over the correct items. They collected but didn't hand over the correct items. Finally received through the post and when I opened a few days later there was only one item in the packet instead of 2. I contacted them about this and they did send out the other item which I have now received but the whole thing was time-consuming and error upon error. They have a freephone number and always seem to be eager to sort your problem though when they attempt to do so another error seems to occur. 1 star for eventual resolution of problem. 1 star for the freephone no. and 1 star that they were helpful and attempted to make me feel at ease.

I ordered a grill rack for my ninja foodi 2 weeks ago and still no sign of it. Customer service is useless and I had to get a refund from PayPal. Buy from Amazon, its a lot quicker and easier.
0 stars

Three weeks after placing my order, I am still waiting for an update as to where it is. No communication from ninja apart from asking me to rate or review the products I haven’t received repeatedly. Items are supposedly out of stock eternally. When I called customer service last week, 2 weeks after placing (and paying for) the items, I was told they had raised a ticket for the warehouse and I would get a call back - unsurprisingly I’m still waiting another week later. The advisor told me there was stock then changed her mind and said she’d made a mistake as my order was a Black Friday deal. Her only suggestion then was a refund. Apparently she then raised it with the escalation team who she said would contact me within 48 hours but a week later they haven’t made contact either. I have no idea if of when I can expect to receive my items and zero confidence in ninja or their customer services. Beyond disappointed. I’ll never order from ninja again and have told everyone I know how terrible the service is.
Another 2 weeks passed and still only the standard comms once to say it’s out of stock. Talk about over promise and under deliver….

Only had the item 5months and it gave up ...contacted CS only to be treated like a fool. Was told to call back in a week as item was out stock ..i said cant you call me ? no we dont do that they said. !! I escalated issue , then was told that they would send one out and to use the packaging etc to return broken one....contacted them again after 10days - you have to send the broken one back first!! I said perhaps you lot should have a meeting and get your policies right. .. Sounds like these people are working from home as i could tell one was as interested as the weather....i wouldnt buy from them direct ever again or ever buying a Ninja product ...you are better off buying from Argos etc....

Took my money for air fryer but item out of stock. Contacted customer services and they couldn’t give me any updates on when I will receive it!! Only company I know that take money before product has been dispatched.

Ordered the 15 in 1 multicooker on the 8th October, was not made aware no stock but they took the money!
Now after numerous telephone calls with customer service and a manager who promised to deal with the case personally last Friday, I still have no idea when I am getting the product I have paid for!
To say I'm disappointed is an understatement!
I would advise anyone to stay away from this company, been a nightmare!
I am now going to trading standards as the experience has left me lacking faith and so angry

I wish I had read the reviews before making a purchase! Abysmal customer service. I purchased an AF160 just over month ago. Ninja sent the wrong product - an AF100. They contacted me to say they'd sent the wrong item and would arrange collection via DPD, and then they would send me my original order. DPD collected the unit but then delivered it back to me a few days later!! I contacted Customer Service and then received an email showing that a back order for the AF160 had been placed but my additional email asking when the AF100 would be collected (again) was ignored. I've rang Customer Service again today only to be advised that the AF160 is out of stock, although they are happy to collect the AF100 by Monday. I asked for the matter to be escalated and a manager then advised me that the AF160 is in the warehouse but they cannot provide me with a delivery date, and the warehouse is running on back orders and can't cope. I asked to escalate the matter further and was advised that there was no way of doing so. Chaotic, lack of ownership or customer care. Avoid, avoid, avoid.

I didn’t realise there were 2 different sizes of dual and ended up with the wrong one. This really wasn’t clear on the website. It’s a good machine but I find myself not loving it because there are so many things that don’t fit and which would have done if I’d bought the one I wanted.

When I tried to write a review on their website, having tested the machine and used it for a few weeks, I was unable to and just got a page saying my review period had expired. This means their reviews are only about the initial experience and not about the actual product. Surely you need to use it for a while in order to give a proper review.

Bought a Ninja IQ blender in the UK and transported it to Malta and my new home. All good but when the blade unit started screaming at me, I contacted Shark. They told me they will not send out to another country and that I should try another Ninja supplier in another country or have it sent to a friend in UK and get them to forward or just go on amazon and buy one but they clearly told me it was not “original parts”. I said I want original parts but ‘No’.
I tried every Ninja original company in Europe and none would send to another EU country.
So, I bought on amazon and it is an exact copy and lasted 8 weeks before splitting. I contacted seller who replaced and gave me an additional free one. Now both the Chinese made copies have failed and I have had someone bring an original one from the UK whilst having a holiday here.
It has just left me with a bitter taste about the way they do business and support their customers. I offered to pay the shipping costs as well to no avail. My next blender will be with a major well know brand that looks after its customers.

CON ARTISTS. BEWARE !!
Lots of hype regarding their products BUT the service you recieve from them is abysmal. even when you send e-mails to CEO of this company nothing is done to rectify your justified complaint. (Mark Rosenzweig CEO .Unfortunitly not allowed to insert e-mail for this CEO.
They promiss so much and deliver so little. Or send totaly the wrong item, ie Ordered a VACUUM and recieved an AIR FRYER. ??
Once they have your money they DO NOT CARE ABOUT CUSTOMERS.
Despite over a dozen correspondence (e-mails & phone calls) still waiting for my order for over a WEEK. All they say on the phone is that "your order will be with you in 24 hours" (still waiting 168 hours.)
They do not reply by e-mail if at all untill the phone lines are closed.
A company this badley run should consider sacking the top CEO's who obviously get paid to ignore customers complaints.
NEVER NEVER BUY FROM THIS COMPANY.

AVOID AT ALL COSTS!
Have been trying to purchase a replacement pot for my Ninja Foodi with smart lid, the pots are way inferiour quality compared to the original foodi pots. I have checked the web site daily for 18 months, continuously out of stock, contacting CS and told no idea when in stock, will be in stock in next few days, but never is, so they have no idea, until on 28th August 2022, it was in stock so I ordered 2 sets (Ninja Foodi SmartLid Multi-Cooker 7.5L Cooking Pot & Silicone Ring) and a roasting rack for my Ninja grill. Order accepted and money taken.
Roasting rack delivered by Royal Mail, no pots, tracking number for rack and pots are the same so now it says 'delivered' yet the pots have not been. Delivery note inside says pots are now on back order, why was I not told this before ordering, why was my order taken and money taken if not in stock? CS no clue as to what is going on. Many, many emails and calls to CS, no straight answer as to when post will be in stock let alone delivered or when they may be expecting them. I have even been told NO to a refund!
Another telephone call today (24/9/22), asked to speak to a manger, young lady put me on hold, came back and said I will have to have a refund, manager not speaking to me, would not give their name - oh great customer service! I've ended up accepting the refund, which is now being processed, not sure if I will ever get it, I would have rather liked the pots or at least a confirmed date they would be in.
Very, very disappointed with Ninja, I have several items from Ninja, but no more from now on. I'm guessing they are unable to supply the new pots for the new Ninja foodi with smart lid. If your thinking of buying, don't, there are others available that are better and extra parts available.

Avoid Avoid Avoid....
Do you ever feel you have been scammed.
I ordered in good faith a 15 in 1 multi cooker directly from the Ninja website ... Ninja took the order, took my £299 and confirmed next day delivery.... Next day came and went and no Ninja... Me smells a scamming rat....and how right I was.
2 days after placing my order I gave Ninja a call and surprise surprise my order is now "out of stock" and that due to a system error my order should never have been accepted.
I then proceeded to cancel the order only to be told it could take 12 days for a refund to processed.
Anybody thinking buying from this company should think long and hard as they are extremely dodgy and not to be trusted.
What an appalling company.

Update.8/09/2022
The appalling service continues.
48hrs further on from my original cancellation and still awaiting confirmation of the cancellation.
Yet again I am having to call them for a status update only to be greeted what I can only discribe as a useless robot I think her name was Drama.
Well what can I say.... Useless would be kind at best... Drama,the useless robot proceeded to tell me that my cancellation still has not been processed and therefore no refund and that my refund will take a further 10 working days (or 14 days if you include weekends) to process... why would any body buy from this company.
This if it happens makes a potential refund 11-15 days from the date I placed in good faith for an my order Sharkninja new they could not forfill.
What a disgrace.

Ordered a top of the range 15 in 1 Multicooker and it was supposed to arrive on Saturday 3rd Sept. DPD arrived and we weren't in but I wasn't concerned as DPD assured me they would deliver to my neighbour. They didn't and to cut a long story short, DPD decided to send it back to Ninja. This is when things started to go badly wrong. Ninja said "Terribly sorry" about 15 times but would not give a refund until they received it back. I asked them to just send me a replacement but that was too difficult too. They say they have escalated it but I am not holding my breath. Very poor service and they just don't care about their customers. They need to realise the if they use a courier like DPD, THEY are responsible for any errors and not the customer.

Missing health grill!!
I had a faulty grill so emailed then rang to report it. Was put on video call to confirm the fault and told I would be sent a returns label then a new grill would be sent out as soon as it was received at the parcel shop. That was all very well. I took the grill to the parcel shop then got 2 emails from DPD one to say it had been received by them and one to say they had received it back at shark ninja. I waited a few days and had no communication from shark ninja so I emailed them and received an apology and was told my query had been passed to the 'proper team' who would contact me. I have had no contact so have emailed again asking for the matter to be escalated to a manager. I have had no response whatsoever! I wouldn't mind but the products are really expensive and this isn't the first issue I have had. I have had vacuum cleaners which have been great for a short while but then all lost suction, I had the ninja coffee bar which broke and I was told they had stopped producing them so couldn't replace, then I have a foodi max which needs a new air fry crisp basket that they no longer have in stock and my my hot and cold blender keeps burning anything that I put on heat. This grill is the last straw. I will never buy anything from them again! Even if items worked, after care is rubbish. If I could give no stars I would. I want my grill or I'll be seeking legal advice!

The only thing more damaging than a company telling untruths and breaking its promises is a company that really believes it can get away with it. WELL DONE AS YOU MUST BE A VERY PROUD COMPANY