Sleepsake Avis 

Great customer service! You can tell the team really cares about their product AND their customer.

After buying a lot of pillows over the years, I ummed and ahhed about giving the SleepSake Pillow a try. I’ve dealt with chronic neck, back and shoulder pain for years, so finding a pillow that is actually comfortable and supportive has always been a bit of a mission.

Would this one be like all the others I’d tried... too high, too low, too hard? Would it actually support my neck and shoulders without leaving me waking up in pain and uncomfortable?

I’d also seen the ads popping up on Facebook and checked out the website a few times, but still wondered if SleepSake was actually a legitimate Aussie brand, or if I was going to regret ordering something from a Facebook ad. 😂

In the end, what helped me take the plunge was the 100-night happiness guarantee. I figured the risk was pretty limited, especially when I’d already spent so much money over the years on pillows that weren’t right and couldn’t be returned. At least this time, I had the opportunity to actually try it properly and give myself time to adjust.

So, I took the chance and ordered one.

It took approximately three weeks to arrive, which I understand is because SleepSake is a small Aussie brand that is still relatively new to the market.

When it arrived, it definitely took some adjusting. It wasn’t an instant “best pillow ever” moment from the first night. It took me a good 7–10 days to find my groove and get used to the different feel and support.

Initially, I found the arm contours a little strange to adjust to, particularly as I’d always been someone who slept with an arm tucked under my pillow to give it that extra bit of height. Once I got used to the contours, though, I realised I no longer needed to put my arm underneath the pillow to elevate it. Now, I couldn’t imagine sleeping without them!

I’m both a back and side sleeper, and I find it comfortable in either position. The shape gives me the support I need around my neck and shoulders while still feeling comfortable rather than overly firm or restrictive.

I persisted with it and, by about the two-week mark, things had really started to change.

Now, six weeks down the track, I haven’t looked back. I’m waking up feeling like I’ve actually had a quality night’s sleep and, even better for me, pain-free. After years of dealing with chronic neck, back and shoulder pain, that’s a pretty big deal.

It’s comfortable, supportive and has well and truly become the pillow I reach for every night.

I’ve also seen quite a few comments on the Facebook ads from people hesitating because the pillow doesn’t fit a standard-size pillowcase. Don’t let that put you off. You can buy additional pillowcases online, so for me, it certainly hasn’t been a reason not to buy the pillow.

I’m now about to buy a second pillow for travelling and some extra pillowcases, which probably says more than anything else I could write in a review. 😊

If you’re like me and have a cupboard full of pillows that weren’t quite right, my advice would be to give yourself a little time to adjust to this one. It felt quite different at first, but six weeks later, I’m very glad I persisted!

The customer service at Sleepsake is amazing, quite rare these days.
The product itself is extremely well made and the advice given to get the best out of the pillow is excellent.
While the pillow didn't end up suiting my particular circumstances they were true to their word with a full refund and understanding.
It is lovely to know genuinely good customer service still exists.

Customer service was fantastic. Quick response, easy to deal with, no hassle and tried to solve my problem with sensible suggestions and then managing a refund when it didn't work.

I ordered 2 of these pillows about a month ago. I was very sceptical but was tossing and turning all night and was desperate. My husband the same.
From night 1 I woke less. They really are a wonderful product. I highly recommend to anyone. It can take a few nights to get positioning right but I am just so happy with mine.

I certainly would recommend this company. My pillow delivery was quick. Unfortunately though, the Sleepsake pillow did not work for me.
I could not fault the customer service I received when organising a refund for my purchase. The 100 free trial period was a great way to try the pillow.

I’m truly amazed by the exceptional customer service and warmth. The thoughtful support is incredibly appreciated. In today’s world where customer care seems lacking, this company truly stands out. Their smooth process, from answering questions to providing assistance, has been a pleasure.

Excellent customer service, quick delivery and kept me informed all the way. Highly recommended!

Despite the pillow not being quite right for me, the customer service was excellent. Very quick and clear responses and easy refund. I couldn't rate their customer service highly enough.

Incredible customer service. Genuinely surprised and thankful.

I bought this pillow because I have had neck problems for years and have been in pain especially at night. To be honest I did not think it would make any difference. How wrong I was. This pillow has from the first night changed my life. I no longer have neck, shoulder and lower back pain. Its been life changing. My joint stiffness in my lower back, hip and right knee has ceased. I am so thankful.

Sleepsake is a very good and honest company. I purchased a pillow and after a trial period I found that it was not suitable for my neck problem.
I contacted the company advising them that it was not suitable for me and the reason why. They responded promptly and were happy to honour their return policy. I would highly recommend Sleepsake.

I ordered a Sleepsake pillow, based on reviews of the pillow stating that it helped ease the pain experienced by shoulder pain sufferers. The company offers a full refund if it doesn't work. Unfortunately it didn't work for me, but the company refunded the cost instantly, no questions asked, no need to return the pillow.

Outstanding Customer Service — 5 Stars!

I cannot speak highly enough of the customer service at Sleepsake. From my first email I had a quick reply from a real person — not a bot, not a template — just genuine, kind, real care.

They were so responsive, so understanding, and made everything completely hassle-free. Quick refund processed with no fuss at all, and they checked in to make sure everything was okay.

In a world where good customer service is so rare, this team is exceptional. Professional, warm, and they actually listen. It’s clear they truly care about their customers.

Thank you for such an amazing experience!

Whilst the pillow did not work out for me, the customer service and prompt refund was very much appreciated. They also did not require me to return the pillow so I passed it onto a family member!

Im always looking for a pillow and I like the idea of this one from Sleepsake. I find it really comfortable.
I had some concerns with the pillow case which were efficiently and professionally addressed by Zoey at Sleepsake. I have confidence that if I was not satisfied my money would have been refunded.
Great customer service.

I bought a Sleepsake pillow hoping it would help with my sleep issues, but it turned out my problem wasn’t the pillow at all. Since I didn’t need it anymore, I decided to return it, and honestly, their customer service made the whole thing super easy.

Ali from Sleepsake support helped me right away and sent over a return label. Thanks to their 100‑night trial, I got a full refund with no hassle. After I shipped the pillow back, the refund hit my account just a couple of days later.

Really impressed with how smooth and professional their after‑sales support is.

Short delivery time and amazing customer service. Very impressed.

Sleepstake support team were absolutely terrific. Unfortunately the pillow was not for me but the team responded to my email super quick and advised a refund was coming to my account, and I did not need to return pillow. I will be donating it to a charity. The customer service I received was well above what I expected. Thank you.

I bought a sleep sake pillow to help me with neck pain and paraesthesia when sleeping. Unfortunately it didn't help. But I'm giving this company 5 stars for their outstanding customer service, they honoured the 100 night refund and I wasn't required to send pillow back, but instead suggested to give to someone else who might benefit. Thank you sleep sake!