After years of struggling with pillows l was pleasantly surprised after only one night how this pillow helped me. The moment l put my head down it felt right. I woke with no aching neck or painful sho... Voir plus
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I ordered the butterfly pillow from Sleepsake because I was having pain with my ear, arm and shoulder (osteo arthritis) and hoped that this pillow might help, but after trying it several times, I foun... Voir plus
Like a lot of things on "the internet" i was very sceptical. However, the relief was instant and I have been sleeping well without any shoulder pain. Not sure how it actually works, as im sleeping i... Voir plus
I purchased two pillows for my husband and myself. After trialling for 3 weeks, the pillow didn't suit and he was finding it uncomfortable and not relieving the pain in his neck and shoulders. I cont... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We're Sleepsake, a small Australian business behind the Butterfly Pillow, a contour pillow with deep shoulder cut-outs for side sleepers, made for comfortable, high quality sleep, the kind your body actually recovers on. We pride ourselves on looking after our customers properly, whether you end up loving your pillow or decide it isn't for you. A pillow is a personal thing and no pillow suits everyone, which is why every order comes with our 100 night Happiness Guarantee. If it isn't right, the return is genuinely easy. No hoops, no arguing, and return shipping is on us. There's no chatbot behind our inbox. When you write to us, a real person reads it and writes back. Ask us whether the pillow will suit you and you'll get a straight answer, even when that answer costs us a sale. And when something goes wrong, a late parcel, a wrong address, a pillowcase in the wrong colour, we fix it without making you work for it. If we've looked after you, we'd love to hear about it here.
Coordonnées de contact
Melbourne, Australie
- support@sleepsake.com.au
- sleepsake.com.au
4,9
Excellent
84 avis
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10/10 customer service
The customer service at Sleepsake is the best I’ve ever received. Incredibly helpful, kind and I could feel were genuinely wanting to make sure I had the best experience. Will always rate them 10/10 and will recommend to others.
1 septembre 2026
Avis spontané
Best Customer Service Ever
I ordered the Sleepsake pillow after reading positive customer reviews.
The order and delivery process was seamless and efficient.
Unfortunately the pillow didn't work for me (unusual neck/shoulder) but the customer service was amazing.
The Happiness Guarantee does exactly as it states and the customer service was the best I have had in a very long time.
Well done Sleepsake, I would recommend you to anyone.
1 septembre 2026
Avis spontané
I bought the pillow because i suffer of frozen shoulder
I bought the pillow because i suffer of frozen shoulder, a bad one.
The pillow feature is great and comfortable. You can tell straight forward that it worth the money, so don't be shy.
Unfortunately, my frozen shoulder is very bad and i couldn't have any benefit from the pillow, but at my stage i probably need more a miracle than a pillow 🙂
I contacted the customer service for the refund and return, and , as promised, they refund me straight forward and they didn't want the pillow back.
The communication was, fast, clear, kind/polite and great.
I honestly recommend them to everyone wants to give it a go.
Thank you so much again for everything.
Cheers,
Aron
15 août 2026
Avis spontané
Brilliant customer service
Wonderful customer service, very helpful and personable to deal with. A genuine Aussie small business that is worthy of your support
1 septembre 2026
Avis spontané
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