Smithfashion Avis 

This company is a complete scam.

No product delivered

No response to emails

No answer to the phone number.

Just had an email from smith fashion said I have to wait another 10 days for refund no explanation why feels like there lieing and I’m being scammed but we will see and will update soon

Ordered HOKA trainers. They arrived 3 weeks later and they sent the wrong size. Tried contacting them and had no response. The wrong size trainers sent were very poor quality and definitely fake but now I can’t get in touch with them and they don’t respond to emails or phone calls. SCAMMERS PLEASE DONT BUY FROM THIS COMPANY.

Very poor communication, selling fake product, giving the illusion UK based but comes from China, tracking number which does not work, telephone number never answered, rings like phone not in use, if you send the email asking concrete question you get vague answer which does not answer your question…. etc !!!! I would highly recommend, never buy anything from this company which pretend to be UK base but is from far China selling fake products .

Ordered on 24th April
No sign of Hoka shoes I ordered
Told they had been dispatched by customer services but tracking not being updated.

It's a Chinese scam site. Lovely pictures but that's not what they send you. It costs as much to return the goods as it does to buy them. They like your money but mostly they like your details which they get even more of if you accept a partial refund. They disguise the site and I didn't realise it was in China else I wouldn't have made the purchase. Lesson learnt!

Do not buy anything from this company. Bought a pair of Hoka trainers should have realised was to good to be true, did not arrive tracking number did not exist, do not answer emails. It is a total SCAM

Avoid at all costs, postage takes ages and the customer service is terrible. The phone number doesn’t work and they don’t reply to your emails

Scam retailer sending fakes. HOLA Clifton 9s ordered, fakes HOKA’s received. Don’t use.

This is a scam. 5 stars will get people reading this review. They are a -5 stars!
I stupidly ordered 2 pairs of Hoka trainers before reading reviews. Everything about the .co.uk website says UK. Company name Limited, says uses EVRI and Royal Mail, orders processed within 1 to 2 days. This is all BS. Company is Chinese. The scam is that the 30 day refund doesn't apply to sale items...everything is discounted. Also because they dont say it is Chinese until you try and send back you then find postage costs of £40+. They are counting on you giving up because they dont pick up the mobile number or answer emails or texts. Just contact your bank for a charge back and put these crooks out of business. Clearly Smith Fashion Limited will read this so lets see how they attempt to lie their way out of it rather than just refunding me and all the other unhappy customers.

Like many, I assumed this was UK shipped. But its not, its from China.

I tried to cancel, after they hadn't despatched for over a week - but of course, they despatched that day.

Finally arrived, but not in an original hoka box and wrapped in a way hoka don't do - i.e. bubble wrap.Marks of soles - suspect they are fake - but cant verify this.

I'll ask for a refund but wont be holding my breath.

Ridiculous!

Ordered items a week back ‘dispatched’ supposedly. Found out here items are FAKE so will be ensuring they are returned for a refund the minute they eventually turn up.

Scammers:

Claim to be a UK company with fast shipping royal mail , purchased a pair of Hoka Clifton 10s as best price could find only to find out coming from china and 7 days on still not arrived and definitely going to be fakes and could definitely of got them cheaper on hacco for fakes , SCAM SITE KEEP AWAY

Avoid this company at all costs.
Very poor quality products that do not match the photos on line.
NO customer service at all.
NO return or refund policy despite what their website states.
This is a SCAM, you will be wasting your money.

I ordered Hoka Clifton 10’s which are fake and awful quality. They look nothing like the real thing. Do not order !!!!!!!

Avoid at all costs! Ordered some Hoka Clifton shoes which I thought were a great deal. When they arrived, the sizing was completely off (and I'm always a 4), the quality seemed cheap. Only then of course I checked Trustpilot and found that loads of customers experienced the same issues. Have emailed now asking for a FREE refund as advertised, but have little hope that I will get anywhere. £65 down the drain which was supposed to be my birthday present. Thanks for nothing, scammers.

Don't even think about it.

Same as everyone else has said on here bought the HOKA CLIFTON 10 running shoes thinking I was getting a good deal and with them supposedly being a UK based company getting shoes next day was perfect only to find out once id received the tracking that it's not with royal mail and they arnt based on the uk. The phone number they use is set up to just ring so you don't actually ever get to speak to a real person nor do they respond to emails within the 24 hour window that is stated on there website.

Cheap Chinese copies. Looks like a UK company which state 3 to 4 days delivery more like 4 weeks. Quality poor. Will not refund money unless you send back to china

Ordered a pair of school shoes for my son today thinking that they were great value for money after my order was processed. I noticed that this company is not actually based in the United Kingdom and operates out of China which raised my suspicions I then had a look at the reviews left on trustpilot and my heart sank luckily and I hope I’m lucky I requested to cancel the order within two hours of placing the order so I’m hoping that they will cancel the order and send me a refund. I will keep this post updated with the outcome.