Smithfashion Avis 

What an awful experience, likely one of those companies that set up, rip people off, then close down and set up as another company. The sizes are all over the place and trying to get assistance when you need it is horrendous. Save your time and money and let this company dissolve.

One star just to leave a review. Order never arrived, no refund, customer service will only send generic messages. Absolutely pathetic. Thieves.

I made a mistake of assuming this is a British based company meeting high standards. How disappointing…!
The design is poor and fitting awful; zip got stuck after three times. The after sales service is non existent and they try every way to not refund your money.
Eventually I gave up and threw a very expensive item in the bin.

What an absolute pile of rubbish they sent me. Allegedly it was reduced from £70. Seventy pence more like it. Its poorly made, cheap nylon material and nowhere near the size I ordered. I should have done my research and seen what others said. The charity shop will have a donation today as, judging from the comments, you don't get your money back. Charlatans who should be ashamed of themselves.

**Avoid at all costs – misleading business practices**
Smith Fashion uses a UK website URL, which strongly implies a UK-based business. This is misleading. The item was shipped from China, the sizing was not UK sizing, and the quality was poor and not as described.

When I requested a return and full refund, I was told I must pay extremely high return costs to China or accept a small partial refund. The company refused to negotiate or take responsibility for their misleading advertising.

This business makes it very difficult for customers to return unsuitable items and appears to rely on people giving up due to the cost. I would strongly warn others not to use this company.

Purchased a linen jacket very recently,took ages to arrive. Quality terrible, it didn’t fit so contacted them to return it. They offered me 20% to keep the jacket. To return the jacket it would have cost more than the jacket. They are all made in China, it’s a scam!
DO NOT BUY ANY THING FROM THIS SITE
I am contacting Trading Standards

Mens Blazer
Arrived 15 says delivery! Quality of fabric cheap and nasty. Don't buy anything from this site, bloody rip off, lesson learned. £50 down the drain!

Scam do not buy from this website i will be reporting them today.. 10 days since i order my item it never arrived.. Plus the phone number they provided is not avtive scam!!!

I have purchased a sweater from them. On their website they displayed the product to be made of wool (proof photo 1). It had cost me around 40 GBP.
But when i received the product, to my surprise, the tag of the product says, it’s made of 100% polyester and was made in china!! The product is also of the lowest quality possible and isn’t wearable even at home.
Then i mailed them to arrange a return. There wasn’t any reply for a week. And the phone number provided on their website isn’t active. Then I reported the issue to paypal as i had paid through paypal and sent one more mail to smith fashion. They replied to my second mail.
They acknowledged that the mistake happened from their side, but still, they are asking me to bear the return cost. And has given an address to china to return the product. Given that, to return a product to china, custom tax will also be added on top of the delivery charge. All together it will cost at least 15-35 GBP.
They are just scammers. The product comes from china, takes around 3-4 weeks,and no where near the advertised photo on their website.
Avoid at any cost.

Bought a coat

On the website it says that it'll take 10-15 days to be delivered

Bought the jacket on the 25th of November

Emailed the company 15 days later to ask where my jacket was

They said it was still at the warehouse

I asked for a refund

They said no

Its now been 27 days since ordering and I still haven't got it

I ordered the Checked Wool Overcoat in brown, and it looks very classy. The fabric feels soft and keeps me warm during my morning commute. I honestly wish the pockets were a tiny bit bigger, but everything else is perfect. I wear it all the time now.

Do NOT order from Smithfashion. Do NOT trust sizes or quality. I ordered a Large, which I am in all my other Overcoats. The overcoat arrived after nearly a month, I could not fit my arm through the sleeve or both arms in at the same time. I wanted a refund as it looks nothing like the photos, but they only send a new size for £9.99. I got a tailor to measure me, sent the sizes and a picture of me trying on the jacket. I said I would pay if they can advise on size. No response to multiple emails.

I really like my new Tailored Wool Overcoat. It fits just right and makes me look sharp for work. The grey color is nice and matches my suits well. Shipping was free and came pretty quickly. Definitely a great store for men's fashion.

I ordered a dress back in August. It has not arrived. I've been told it was lost in transit and that I will receive a refund. The refund has not materialsied and my emails are not being answered any more.

15.12.25 I have already taken all the steps mentioned in Smith Fashion's response and have received no refund.

Absolute rubbish
Poor quality and dreadful sizing
No response to emails sent to this company not based in uk

I emailed you on 22 November not even courtesy of a reply

Avoid these scammers

Ordered a dress and never received it. Tried to contact multiple times, emailing, calling and using online chat. Had to claim the money back through my bank after a month of trying to go direct to them! Would never order again.

On 31/08/2025 I have ordered dress from Smith Fashion with confidence that if it's not suitable for me I will be able to return free of charge, as their website says. The dress arrived on 19/09/2025. I noticed the this is not the dress I ordered, badly cut and made of cheap polyester. No label attached as you expect with new items. I contacted customer service via email and explained reasons why I am not happy with the dress asking for return postage label. Got reply with an apology and warning that the return process will be expensive for me and lenghty but if I wish, the company will offer me 35% discount. I didn't agreed and still asked for return label. The next response I got with offer of 50% discount for the dress. I replied with attached screenshot of their website showing that Smith Fashion provides 30 days free of charge refund. Since that time I haven't heard back from them. In total, I have sent them 7 emails and made few phone calls but received no response. I agree with other customers who left feedback for Smith Fashion, they are dishonest scammers!. Avoid them at any cost! They should not be able to trade.

Scam !!! Order a dress and didn’t receive , emailed , messaged !! Luckily paid with PayPal and got refunded ! Do not buy from this company

Would give 0 if possible - SCAM COMPANY. Ordered an £80 bridesmaid dress from it to come from China and very very poor quality. Only way to get a refund was to contact them via email, after 6 attempts no response, the phone number provided does not exist. DO NOT ORDER FROM THEM!! In response to your response Smith Fashion, you have asked for me to contact directly yet your phone number does not exist.

Scam - tried to return item no response even though website says free returns. Looks like UK company orders come from China.