It's been over 3 weeks and still haven't received my shoes. Fedex says they need a document from you and have been waiting now for nearly 2 weeks. Very disappointed that the shoes have been stuck in c... Voir plus
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Lisez les avis des autres
Amazing service!! I purchased a pair of Bronx boots, couldn't get my size in UK and they were £100 more expensive to buy in UK!! Even paying postage they still worked out £85 less! Also, great choice... Voir plus
Delivery was fine but I received a black pair in lieu of the blue I ordered. A little disappointed. Update: upon review under a much brighter light the color does appear to be indeed blue albeit o... Voir plus
L'entreprise a répondu
Schuhe waren im Shop als dunkelblau beschrieben - tatsächlich dunkelgrün. Da ich den Versand bezahlen musste, wollte ich nicht auch noch den Rückversand bezahlen. Auf meine 2 malige Kontaktaufnahme... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Sneakin : Sneakers, Fashion and Trendy Clothing
Coordonnées de contact
2 rue Lavoisier , 37270 , Montlouis-sur-Loire France , France
- +33 1 86 47 62 58
- contact@sneakin.shop
- sneakin.shop
3,5
Moyen
189 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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I messed up. They helped.
Prompt communication and transparent procedure conveyance made a tough return/exchange process relatively smooth. Also, they were the sole provider of a relatively unique product- well done. Side shout out to the USPS for actually affordable international shipping rates.
6 janvier 2026
Réponse de Sneakin
Dear customer, thank you for sharing your thoughts with us.
Wishing you a wonderful day ahead!
Quick delivery to U.S.
12 janvier 2026
Réponse de Sneakin
Dear customer, thank you for sharing your feedback with us.
We wish you a wonderful day and look forward to serving you again!
Excellent First Time Purchasing Exerience.
Product exactly as described and delivered as indicated - on time.
1 janvier 2026
Réponse de Sneakin
Hello, thank you for sharing your positive feedback with us.
We are delighted to hear that the quality of the product met your expectations. Ensuring high standards is always our priority to offer you the best shopping experience.
We appreciate your trust and look forward to serving you again!
Satisfied
Hat arrived in perfect condition. Took a few weeks but that could be because it was shipped from another country and it was around the holidays.
29 décembre 2025
Réponse de Sneakin
Thank you for sharing your positive experience with us!
We look forward to serving you again soon!
Extremely slow at preparing and…
Extremely slow at preparing and shipping item it’s been over almost 2 weeks and I haven’t even had my item shipped to me. This is extremely poor. Also customer service didn’t even help me whatsoever. I was left even more confused when reaching out to their customer service.
5 janvier 2026
Avis spontané
Réponse de Sneakin
Hello Mr. Andmicael,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
In order to resolve your issue and ensure your satisfaction, we have sent you an email.
We hope that you will be able to read it and that our approach will enable you to have a more positive customer experience.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com
(again specifying your order number).
Have a great day,
The Spacefoot customer service team
I ordered my son a pair of HOFF…
I ordered my son a pair of HOFF sneakers based on the size chart listed on the Sneakin website and when they finally arrived they were too small and the cost to return them to France was more than the cost of the shoes. The size chart said a EU 45 fits a US 12 but it’s more of a size 11 in the HOFF brand. AI explained that the shoe is a brand from Spain and they run small so the size chart should be adjusted for that brand. Very nice shoes otherwise.
26 décembre 2025
Réponse de Sneakin
Hello Debi Brown,
We sincerely apologize for your negative experience. The Spacefoot team strives to offer you the best, both in terms of products and customer experience. We regret your dissatisfaction.
However, if any of the products subject to return is non-compliant or defective, upon validation by our customer service, you will be entitled to a return with a prepaid label. Otherwise, the return for an exchange will be at the customer's expense as specified in our terms and conditions of sale.
Please feel free to contact us for further information.
Wishing you a good day,
The Spacefoot Customer Service Team
Loved my items and the time it arrived
Loved my items and the time it arrived. Quick and simple
24 décembre 2025
Réponse de Sneakin
Dear customer, thank you for sharing your feedback with us.
We appreciate your support and hope to serve you again soon!
I still have not received my order and…
I still have not received my order and haven’t had any updates in over a week. I placed my order on Dec. 14.
31 décembre 2025
Réponse de Sneakin
Hello MAUREEN O'REILLY, we are sorry to hear that you have experienced issues with the delivery of your parcel.
This does not meet our usual standards. Could you please contact us at customer@spacefoot.com with your order number to clarify the situation? We will also contact our carrier to prevent similar errors in the future.
Thank you for your patience.
Have a great day,
The Spacefoot Customer Service Team
Watch did not clear customs to US…
I ordered a watch that shipped timely and it made it to customs in the US but was missing information it needed to clear customs so it was returned to Sneak In’. Unfortunate that they did not have the proper information on the watch to clear customs. Now I am awaiting a refund??? I have emailed several times but never get a response.
Company has refunded me. Disappointed I did not get the watch but they did issue a refund.
4 décembre 2025
Réponse de Sneakin
Dear Ms. Gollier,
Please be advised that we have taken your feedback into consideration and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
In order to resolve your issue and ensure your satisfaction, we have sent you an email.
We hope that you will be able to read it and that our approach will enable you to have a more positive customer experience.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com
(please specify your order number again).
Have a great day,
The Spacefoot customer service team
If you're in the USA
If you're in the USA, don't buy products from them. I contacted them many times asking them to complete the paperwork because my package was being retaining by customs and they wouldn't release it until the document was sent. Finally, they sent the document to me, I forwarded it to FedEx, and when I received the package, it wasn't even in its original box. Very disappointed.
20 novembre 2025
Avis spontané
Réponse de Sneakin
Hello Ms. Guzman,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
In order to resolve your issue and ensure your satisfaction, we have sent you an email.
We hope that you will be able to read it and that our approach will enable you to have a more positive customer experience.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com (mailto:customer@spacefoot.com)
(please specify your order number again).
Have a great day,
The Spacefoot customer service team
Pleasant Surprise
Honestly thought I got scammed given the incredibly low price I paid and that FedEx didn't have the proper weight for a few days. Package came, and I was pleasantly surprised that I had actually gotten what I ordered!
12 décembre 2025
Avis spontané
Réponse de Sneakin
Dear customer, thank you for sharing your feedback with us.
We appreciate your support and look forward to serving you again soon!
Réponse de Sneakin
Dear customer, we sincerely appreciate you taking the time to share your feedback with us.
Thank you for choosing us, and we look forward to serving you again soon.
Réponse de Sneakin
Dear customer, thank you for sharing your thoughts with us.
We appreciate your feedback and hope to serve you again soon!
So far the experience hasn’t been good
So far the experience hasn’t been good. I ordered a pair of Birkenstock shoes, but they were the wrong size. I’ve emailed Sneakin twice about what I need to do to return them for a refund. I’ve received to response.
7 décembre 2025
Réponse de Sneakin
Hello,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
In order to resolve your issue and ensure your satisfaction, we have sent you an email.
We hope that you will be able to read it and that our approach will enable you to have a more positive customer experience.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com
(please specify your order number again).
Have a great day,
The Spacefoot customer service team
The mystery of the invisible Fred Perry hoodie
I ordered a Fred Perry hoodie and that’s the last I ever heard from the seller except that I got a refund that never showed up either. That was in November here I am a couple weeks later and they want me to write a review on how I like my new hoodie….🙁🤷🏻♂️
20 novembre 2025
Réponse de Sneakin
Hello Mr. Perezdiez,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
In order to resolve your issue and ensure your satisfaction, we have sent you an email.
We hope that you will be able to read it and that our approach will enable you to have a more positive customer experience.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com
(again specifying your order number).
Have a great day,
The Spacefoot customer service team
I haven’t received my package yet also…
I haven’t received my package yet also I contacted the support 2 times still no response
26 novembre 2025
Réponse de Sneakin
Hello Mr. Abdrabou,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
In order to resolve your issue and ensure your satisfaction, we have sent you an email.
We hope that you will be able to read it and that our approach will enable you to have a more positive customer experience.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com
(please specify your order number again).
Have a great day,
The Spacefoot customer service team
sketchy
I found the whole experience sketchy. The item purchased had a competitive price compared to other retailers so I decided to buy here. But I had to setup an account instead of checking out as a guest. There was only one shipping option and the price for shipping washed out the discount. It was $20+ shipping fee- extremely expensive! Plus no details given as to what kind it was as in ground/2-day/etc. Also the box arrived damaged although the shoes were fine.
27 novembre 2025
Réponse de Sneakin
Hello Mr. Finnegan,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
In order to resolve your issue and ensure your satisfaction, we have sent you an email.
We hope that you will be able to read it and that our approach will enable you to have a more positive customer experience.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com
(again specifying your order number).
Have a great day,
The Spacefoot customer service team
Holy fast shipping!
I cannot believe how fast the shipping was to the U.S.! However, the box was incredibly damaged and these are unfortunately a gift. Luckily, just to my mom, so she won’t care. But, I wouldn’t gift them to anyone else.
21 novembre 2025
Réponse de Sneakin
Good morning,
We are pleased that you found your experience satisfying and we would be delighted to receive further feedback on how we can further improve our service.
We hope to satisfy you again soon,
Have a great day and see you soon! 😀
The Spacefoot Team
First time buying from them just check…
First time buying from them just check my merchandise today and it’s atrocious. Send them an email. Never got a response. I’m going to call my credit card company to do a charge back if they do not respond the item that I receive had manufacturing defects
17 novembre 2025
Avis spontané
Réponse de Sneakin
Hello Mr. Ramirez,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
In order to resolve your issue and ensure your satisfaction, we have sent you an email.
We hope that you will be able to read it and that our approach will enable you to have a more positive customer experience.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com
(again specifying your order number).
Have a great day,
The Spacefoot customer service team
A happy smooth transaction all the way around
Being able to find the great brands I was looking for, and availability with fast service. A happy smooth transaction all the way around.
14 novembre 2025
Réponse de Sneakin
Hello! Thank you for your review and for your loyalty!
We are delighted that you like our products and that your delivery experience met your expectations!
Spacefoot strives to provide exceptional service and fast delivery, and your positive feedback confirms that we are on the right track.
Feel free to visit the Spacefoot websites regularly!
New products and low prices every day! 😘
The Spacefoot customer service team
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