It's been over 3 weeks and still haven't received my shoes. Fedex says they need a document from you and have been waiting now for nearly 2 weeks. Very disappointed that the shoes have been stuck in c... Voir plus
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Lisez les avis des autres
Amazing service!! I purchased a pair of Bronx boots, couldn't get my size in UK and they were £100 more expensive to buy in UK!! Even paying postage they still worked out £85 less! Also, great choice... Voir plus
Delivery was fine but I received a black pair in lieu of the blue I ordered. A little disappointed. Update: upon review under a much brighter light the color does appear to be indeed blue albeit o... Voir plus
L'entreprise a répondu
Schuhe waren im Shop als dunkelblau beschrieben - tatsächlich dunkelgrün. Da ich den Versand bezahlen musste, wollte ich nicht auch noch den Rückversand bezahlen. Auf meine 2 malige Kontaktaufnahme... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Sneakin : Sneakers, Fashion and Trendy Clothing
Coordonnées de contact
2 rue Lavoisier , 37270 , Montlouis-sur-Loire France , France
- +33 1 86 47 62 58
- contact@sneakin.shop
- sneakin.shop
3,5
Moyen
189 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Sneakin
Hello,
Please be advised that we have taken your feedback into account and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
In order to resolve your issue and ensure your satisfaction, we have sent you an email.
We hope that you will be able to read it and that our approach will enable you to have a more positive customer experience.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com
(again specifying your order number).
Have a great day,
The Spacefoot customer service team
Evaluation
Easy to order, tracking was easy to follow, took a couple extra days to receive but packaging was great.
5 novembre 2025
Réponse de Sneakin
Hello,
Thank you sincerely for your trust and for sharing your feedback.
We have taken your comments into account and will strive to make improvements accordingly.
We hope to see you again soon.
Have a wonderful day,
The Spacefoot Customer Service Team
Great fast shipping
Great fast shipping, came earlier than expected, overall recommend.
29 octobre 2025
Réponse de Sneakin
Hello Marlene,
We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.
Thank you so much for taking the time to share your satisfaction. 😀
We hope to see you again soon on Spacefoot's websites.
Best regards,
Spacefoot Customer Service Team
Great experience
The overall transaction and quality of the product was great. Of courseI would like quicker shipping but when coming from over seas it seems about par for the course. So they are definitely a legit site that I will be ordering from again.
28 octobre 2025
Réponse de Sneakin
Hello! Thank you for your feedback and for your loyalty!
We're delighted that you like our products and that your delivery experience met your expectations!
Spacefoot strives to provide exceptional service and fast delivery, and your positive feedback confirms that we're on the right track.
Please come back to the Spacefoot website regularly!
New products and great deals are added daily! 😘
The Spacefoot Customer Service Team
Fed Ex says Customs needs documentation…
Fed Ex says Customs needs documentation from you before they can deliver
1 novembre 2025
Réponse de Sneakin
Dear Ms. Wallace,
Please be advised that we have taken your feedback into consideration and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
In order to resolve your issue and ensure your satisfaction, we have sent you an email.
We hope that you will be able to read it and that our approach will enable you to have a more positive customer experience.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com
(please specify your order number again).
Have a great day,
The Spacefoot customer service team
Réponse de Sneakin
Hello Veronica,
Thank you for taking the time to share your experience on Spacefoot. We're glad to hear that you're satisfied!
See you soon,
The Spacefoot Customer Service Team
Réponse de Sneakin
Hello,
Thank you for your positive feedback! We're delighted to hear that you're satisfied with your shopping experience and our products. Your satisfaction is what drives us to offer the best collections. Come back soon to discover the latest additions ;)
Have a great day! 😀
The Spacefoot Customer Service Team
return of damaged item refused on day it arrived
My item arrived quickly but damaged. was offered a small amount of money to pay for the repair. However, finding a place to do the repair given my work and family schedule is not an easy thing, so Inasked if I could just rerun it and get a new one. The agent then insisted that returns from the US are not allowed because of “shipping time”. Your return policy does not say US returns are not allowed. I followed all the guidelines for sending pictures of the damaged item within the required time (the day I receieved it, in fact). Your agent stopped communicating with me after I questioned the return policy and asked, again, for the option to send it back.
15 octobre 2025
Réponse de Sneakin
Dear Ms. Chasse,
Please be advised that we have taken your feedback into consideration and noted the issue. Rest assured that we are doing our utmost to ensure that this does not happen again.
In order to resolve your issue and ensure your satisfaction, we have sent you an email.
We hope that you will be able to read it and that our approach will enable you to have a more positive customer experience.
However, if you would like to contact us by another means, please do so via customer@spacefoot.com
(again specifying your order number).
Have a great day,
The Spacefoot customer service team
Great Customer Service
I bought a pair of Sebago Dockside from Sneakin. It had a small defect, but their team handled the issue promptly and professionally. Their customer service was excellent, and they resolved everything quickly. I’m a very satisfied customer and would definitely shop with them again!
8 octobre 2025
Réponse de Sneakin
Hello,
Thank you very much for placing your trust in us and for sharing your feedback.
Your satisfaction is our motivation, and we look forward to welcoming you back to provide you with an exceptional experience.
Have a great day! 😁
The customer service team of Spacefoot
Réponse de Sneakin
Hello,
Thank you for your positive feedback. Please know that we are doing everything in our power to offer you the most competitive prices and that your delivery experience met your expectations!
Spacefoot strives to provide exceptional service and fast delivery, and your positive feedback confirms that we are on the right track.
We are delighted that you enjoyed your experience.
We hope to see you again soon!
Have a great day 😘
The Spacefoot Customer Service Team.
Customs delayed my shipment by the…
Customs delayed my shipment by the product I received was very good.
3 octobre 2025
Réponse de Sneakin
Hello,
We sincerely thank you for placing your trust in us and sharing your feedback.
We have taken your comments into account and will endeavor to make improvements accordingly.
We hope to see you soon.
Having a wonderful day,
The Spacefoot Customer Service Team
Réponse de Sneakin
Hello,
We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.
Thank you so much for taking the time to share your satisfaction. 😀
We hope to see you again soon on Spacefoot's websites.
Best regards,
Spacefoot Customer Service Team
my shoes arrived safely and quickly
my shoes arrived safely and quickly! super happy with my new pair.
1 octobre 2025
Réponse de Sneakin
Hello,
We are happy that your visit with us was pleasant and we hope to see you again soon!
Come back soon to try all our new offerings!
Have a great day and see you soon! 😀
The Spacefoot team
They made a wrong right in know time
I can say this company really value there customers feedback, and go over and beyond to make the matter right. My order got mixed up and the response was very quick at resolving the matter.
3 octobre 2025
Réponse de Sneakin
Hello,
Thank you very much for placing your trust in us and for sharing your feedback.
Your satisfaction is our motivation, and we look forward to welcoming you back to provide you with an exceptional experience.
Have a great day! 😁
The customer service team of Spacefoot
I got a pair of Birkenstocks that I had…
I got a pair of Birkenstocks that I had never seen before and they came quickly. Glad I found you!
2 octobre 2025
Réponse de Sneakin
Hello! Thank you Penny for your review and for your loyalty!
We're delighted that you like our products and that your delivery experience met your expectations!
Spacefoot strives to provide exceptional service and fast delivery, and your positive feedback confirms that we're on the right track.
Please come back regularly to the Spacefoot websites!
New products and low prices are available every day! 😘
The Spacefoot Customer Service Team
Did excellent job shipping was fast was…
Did excellent job shipping was fast was able to track and product was as pictured would highly recommend
29 septembre 2025
Réponse de Sneakin
Hello Jimmy,
We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.
Thank you so much for taking the time to share your satisfaction. 😀
We hope to see you again soon on Spacefoot's websites.
Best regards,
Spacefoot Customer Service Team
Received wrong size on the 2 pieces of…
Received wrong size on the 2 pieces of bras ordered.
I have sent an email and still waiting for response.
17 septembre 2025
Réponse de Sneakin
Hello,
We are sorry to hear that our products/services did not meet your expectations. Your satisfaction is important to us, and we would like to learn more to resolve this issue. Please contact our customer service at customer@spacefoot.com (mentioning your order number) so that we can find a solution.
Have a great day,
The Spacefoot Customer Service Team
Will use again 100% trust!
You had item I needed.
Your communication from order received to delivered, including FedEx info and acknowledgement of delivery.
Price of the item was as seen on a brick and mortar store, plus shipping price was fair.
Thanks
5 septembre 2025
Réponse de Sneakin
Hello!
Thank you for your opinion, and for your loyalty!
We are delighted that you like our products and to learn that your delivery experience met your expectations! Spacefoot strives to provide exceptional service and fast delivery, and your positive feedback confirms to us that we are on the right track.
Know that we are doing everything in our power to offer you the most competitive prices.
Don’t hesitate to come back regularly on the Spacefoot sites!
New products and low prices are daily! 😘
The Spacefoot customer service team
Dress arrived just in time for me to…
Dress arrived just in time for me to travel to a family members destination wedding. Fit is perfect. Love it!❤️
26 août 2025
Réponse de Sneakin
Hello Jennifer,
We're delighted to hear that your delivery experience met your expectations! Spacefoot is committed to providing exceptional service and fast deliveries, and your positive feedback confirms we're on the right track.
Thank you so much for taking the time to share your satisfaction. 😀
We hope to see you again soon on Spacefoot's websites.
Best regards,
Spacefoot Customer Service Team
Well the shipping and time it took to…
Well the shipping and time it took to get to me wasn’t great. That being said, I love the boots!!! So pretty.
2 septembre 2025
Réponse de Sneakin
Hello ! Thank you Jennifer for your opinion, and for your loyalty!
We're delighted you like our products.
Don't hesitate to come back regularly to the Spacefoot websites!
New products and low prices every day! 😘
The Spacefoot customer service team
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