While carrying out work on their gas meter, Phoenix Gas discovered a pressure drop on my system and turned my gas off. I rang Solv at 2:30pm, and although I was a new customer, they had an engineer,... Voir plus
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Lisez les avis des autres
Great service. Kept us advised of timings and got call advising engineer on the way. Fast and efficient
L'entreprise a répondu
Good service. Engineer came on time and completed boiler servicing along with gas hob and fireplace safety checks. Also bought a carbon monoxide alarm from engineer for market price. Overall good expe... Voir plus
L'entreprise a répondu
The guys were calling to detect the source of omission of fumes from the oil fired boiler. It's an older boiler, actually very old. It took some searching to resolve the issue. In fact, had to return... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Our teams work across Northern Ireland, carrying out jobs ranging from installation through to maintenance and repair. Our services are tailored to fit the specific needs of each type of customer, as outlined below: Homeowner: Looking for easy, expert and efficient heating, electrical and plumbing services? Problem solv’d! Book online and trust our professional, personable team to look after your home heating system and much more. Landlord: All kinds of landlords trust us to look after not just their properties but their tenants too. Our teams are expert and qualified, partnering you through every project to ensure that you meet all your duty of care requirements. Commercial: Our expertise in mechanical, electrical and facilities management spans more than 20 years of building a reputation for delivering projects on time, to cost and quality standards. We continue to invest in developing our people, systems and processes so that we can continue to deliver exceptional services that our customers trust again and again. Details of the range of services provided and further information can be found on our website www.solvgroup.com
Coordonnées de contact
Unit 12, Tamar Commercial Centre,, BT4 1HR, Belfast, Royaume-Uni
- 02890451010
- helpdesk@solvgroup.com
- solvgroup.com
4,8
Excellent
302 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : solv Group
We're delighted to hear about your positive experience with our service! Our team is dedicated to providing friendly and efficient service to our customers, and it's wonderful to know that you felt that during your interaction. Your recommendation is greatly appreciated, and we're here to assist you with any future needs you may have. Should you ever have more feedback or questions, please feel free to reach out. Thank you for choosing us, and we look forward to being of service to you again in the future!
Warm regards,
solv
Service of heating system in…
Service of heating system in preparation for winter months. All went well, full service delivered without fuss and as requested.
18 septembre 2023
Réponse : solv Group
We're delighted to hear that your heating system service went smoothly and met your expectations! Thank you Brian for choosing our services to prepare for the upcoming winter months. We appreciate you taking the time to leave positive feedback. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. Stay warm and comfortable throughout the winter season!
Warm regards,
solv
Réponse : solv Group
Thank you for your kind words, Barbara! We're delighted to hear that you had an efficient experience with us and felt well-informed throughout. Your satisfaction is our top priority!
Warm regards,
solv
faulty gas boiler
came out very promptly to a faulty old gas boiler and got it running again
25 septembre 2023
Réponse : solv Group
Thank you Stephen for the positive review, it's great to hear we were able to get your faulty gas boiler up and running again.
Warm regards,
solv
Professional Guy came to the service…
Professional Guy came to the service and had a through checkup. Friendly manner and cleared all the queries.
8 septembre 2023
Réponse : solv Group
Thank you for taking the time to leave us a positive review! We're pleased to hear that our service technician provided a thorough checkup and was friendly in addressing your queries. Your satisfaction is important to us.
We'd love to understand how we can improve further to earn that fifth star from you. If you could kindly provide us with more details on what we could do better, we'd greatly appreciate it. Your feedback will help us continue to enhance our services to meet and exceed your expectations in the future.
Thank you for choosing us, and we look forward to hearing from you!
Warm regards,
solv
Service was excellent.
Service was excellent.
I would have no hesitation in recomending your company to others.
26 septembre 2023
Réponse : solv Group
Thank you for choosing solv, your feedback is greatly appreciated, and it's wonderful to know that you have no reservations about recommending our company to others. We are happy to hear that you found our service to be excellent.
Warm regards,
solv
I am delighted with my bathroom…
I am delighted with my bathroom refurbishment. I had been let down by other companies, but Solv were professional and did the job really well. Very good value for money.
22 septembre 2023
Réponse : solv Group
Thank you Mary for your positive review. We're happy to hear that you're delighted with your bathroom refurbishment. At solv, customer satisfaction is our top priority, and we're delighted to have met your expectations. If you ever need our services again in the future, don't hesitate to reach out. Enjoy your beautiful new bathroom!
Warm regards,
solv
I recently moved into a new house and…
I recently moved into a new house and the boiler hadn't been serviced in two years, so no heat, no hot water and then I got sick! I used Solv's incredibly easy and efficient online booking service to book an appointment and when I started feeling worse, phoned Barbara at Solv to see if someone could come out sooner. Eamon from Solv came and within an hour I had full heating and hot water! So grateful for a fantastic service. Highly recommended.
27 septembre 2023
Avis spontané
Réponse : solv Group
Thank you so much for sharing your experience Sarah! We're delighted to hear that Eamonn could get your heating and hot water up and running so quickly. Our team is here to provide efficient service when you need it most. We truly appreciate your recommendation and are always here to help if you need anything else in the future. Stay warm and well!
Warm regards,
solv
Pleasant guys who knew their stuff
25 septembre 2023
Réponse : solv Group
Thank you so much Bill for your kind words! We're thrilled to hear that you had a pleasant experience with our team and that you found our staff knowledgeable. Providing excellent service and expertise is always our top priority, and we're delighted to know that we met your expectations. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!
Many thanks,
solv
A professional gas service !
SOLV reminded me that the service was due and booking an appointment was simple and prompt. Gas technician arrived on time, was courteous, knowledgeable and respectful to my home. No hesitation in using SOLV again.
4 septembre 2023
Réponse : solv Group
We're delighted to hear that our service met your expectations.
It's great to know that our reminder system was helpful in keeping your service up-to-date, and we're glad to hear that booking an appointment was a smooth and prompt process for you.
Providing excellent service and ensuring our customers feel comfortable in their own homes is a top priority.
We look forward to serving you again in the future. If you ever have any questions or need assistance with anything else, please don't hesitate to reach out.
Thank you for taking the time to leave such positive feedback!
Many thanks,
solv
Great Service
Arrived promptly, courteous engineer, did a great job, no mess left, serviced boiler and hob and all seems to be working well. Online booking system was handy too and I do appreciate the annual reminders from the admin team.
12 septembre 2023
Réponse : solv Group
Thank you so much for choosing solv and for taking the time to leave a positive review. It's fantastic to know that your technician arrived promptly and provided courteous service. We take great pride in ensuring our team is not only skilled but also professional in their approach.
Our online booking system is designed to make your life easier, and we're glad to hear it was convenient for you. Additionally, our helpdesk team always strives to provide excellent customer service, and we're pleased you appreciate the annual reminders.
Many thanks,
solv
Easy to organise the service
Easy to organise the service. Engineer and van look smart and well presented.
10 septembre 2023
Réponse : solv Group
Thank you for taking the time to share your feedback! Our team takes pride in making the service organisation process as easy and convenient as possible for our customers.
We believe in maintaining a high standard in both our service and professionalism. If you ever require our services again or have any further comments or questions, please don't hesitate to reach out. We're here to assist you. Thanks for choosing solv!
Many thanks,
solv
Excellent service - would recommend
I think this is the 3rd or 4th year Solv have serviced my gas boiler and hob. The engineers are friendly and courteous. They also do a professional job.
5 septembre 2023
Réponse : solv Group
Thank you for your continued trust in us! We appreciate your loyalty over the past few years and are delighted to hear that our engineers have consistently provided you with friendly, courteous, and professional service.
If you ever need our services again or have any questions, please feel free to reach out. We're here to ensure your heating needs are met with the same high standard of service.
Many thanks,
solv
Professional Service
Having had a run in with a few cowboys over the years it was great to be introduced to Solv by a friend. We used Solv to replace our gas boiler and shower over a year ago. This involved moving the boiler and the hot water storage into the roof space. James and the team were brilliant and kept us informed throughout. We use Solv every year to inspect our boiler and the service is convenient and top class.
16 septembre 2023
Réponse : solv Group
Thank you for taking the time to write this review. We're delighted to hear that you had a great experience working with us and that we were able to provide you with a reliable and professional service. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to ensure your continued satisfaction. Thanks for choosing solv, and a big shoutout to your friend for the recommendation!
Many thanks,
solv
The young man who came to service our…
The young man who came to service our boilers was very efficient and helpful.
31 juillet 2023
Réponse : solv Group
We greatly appreciate your feedback! It's wonderful to hear that the engineer who serviced your boilers was efficient and helpful. Our team takes pride in delivering excellent service, and we're delighted that we could meet your expectations. If you ever require any further assistance or have questions in the future, please don't hesitate to reach out. Thank you for choosing our services!
Many thanks,
solv
Réponse : solv Group
We're happy to hear that you had a positive experience and repeat business with us. Thanks for choosing solv!
Many thanks,
solv
I found Solv Group to be efficient and…
I found Solv Group to be efficient and responsive. Have used them several times, and their technicians are professional and polite.
14 août 2023
Réponse : solv Group
Thank you so much for taking the time to leave us a five star review. It's fantastic to hear that you found our company to be efficient and the individuals we employ to be professional and polite as these are values which are important to us and our customers. Hopefully you will use solv again in the future when the need arises.
Many thanks,
solv
Great
Have used them many times, always really lovely, polite guys who leave no mess and arrive when they say they will.
3 septembre 2023
Réponse : solv Group
We appreciate your continued support and trust in our services! It's wonderful to hear that our team has consistently provided you with a positive experience. We'll continue to strive for excellence and punctuality in all our work. Thank you for your kind words!
Many thanks,
solv
Professional company from booking…
Professional company from booking service to completion.
23 août 2023
Réponse : solv Group
Thank you for your positive review! We're delighted to hear that you found our company to be professional from start to finish. Your feedback means a lot to us, and we look forward to serving you again in the future.
Many thanks,
solv
Not so great
I have a 3 year old oil boiler. serviced for the first time last year by Solv.
Service was great and professional.
This year I again requested a service online and paid upfront.
The engineer was polite, but pointed out that he was not able to replace the nozzle because he didn't carry the part. He really should have as it was clear on the job order what the boiler make and model was.
It took him a little over an hour to complete the work.
Where my annoyance comes in is:
1. Tried to get me to pay an extra fee because it took him longer than the hour.
2. Not replacing a nozzle because he was not carrying a part. Telling me it Should be okay until next year.
3. Terms and conditions clearly state that with fixed priced agreements there will be no additional or reduced costs regardless of the time taken.
4. There were no unforeseen circumstances to warrant the additional charges.
24 août 2023
Avis spontané
Réponse : solv Group
Thank you for taking the time to share your feedback regarding your recent service experience with solv. We're glad to hear that your previous service experience with us was positive, and we value your loyalty as a customer.
Firstly, we apologise for any confusion regarding the replacement of the nozzle. While the engineer did not have the specific part in stock during this visit, we have taken your feedback seriously and have added the nozzle to our list of stocked parts to ensure that such situations can be avoided in the future.
We understand any frustration caused by the request for an additional fee due to the extended service time. This work does come under ‘hourly rate work’ as opposed to ‘fixed rate work’ which is laid out on the booking form. The engineer reported that the main and secondary heat exchangers needed to be cleaned which added extra time to the overall service.
Regarding the issue of not replacing the nozzle and suggesting it should be okay until next year, we understand your concern. The engineer's decision was based on his assessment of the nozzle's condition and his experience in servicing boilers. However, we will ensure that our team communicates better regarding such decisions in the future.
We want to assure you that we are committed to improving our services based on your valuable feedback. If there's anything else we can do to address your concerns or improve your experience with us, please don't hesitate to reach out.
Thank you for bringing these matters to our attention, and we look forward to serving you better in the future.
Warm regards,
solv
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