While carrying out work on their gas meter, Phoenix Gas discovered a pressure drop on my system and turned my gas off. I rang Solv at 2:30pm, and although I was a new customer, they had an engineer,... Voir plus
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Lisez les avis des autres
Great service. Kept us advised of timings and got call advising engineer on the way. Fast and efficient
L'entreprise a répondu
Good service. Engineer came on time and completed boiler servicing along with gas hob and fireplace safety checks. Also bought a carbon monoxide alarm from engineer for market price. Overall good expe... Voir plus
L'entreprise a répondu
The guys were calling to detect the source of omission of fumes from the oil fired boiler. It's an older boiler, actually very old. It took some searching to resolve the issue. In fact, had to return... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Our teams work across Northern Ireland, carrying out jobs ranging from installation through to maintenance and repair. Our services are tailored to fit the specific needs of each type of customer, as outlined below: Homeowner: Looking for easy, expert and efficient heating, electrical and plumbing services? Problem solv’d! Book online and trust our professional, personable team to look after your home heating system and much more. Landlord: All kinds of landlords trust us to look after not just their properties but their tenants too. Our teams are expert and qualified, partnering you through every project to ensure that you meet all your duty of care requirements. Commercial: Our expertise in mechanical, electrical and facilities management spans more than 20 years of building a reputation for delivering projects on time, to cost and quality standards. We continue to invest in developing our people, systems and processes so that we can continue to deliver exceptional services that our customers trust again and again. Details of the range of services provided and further information can be found on our website www.solvgroup.com
Coordonnées de contact
Unit 12, Tamar Commercial Centre,, BT4 1HR, Belfast, Royaume-Uni
- 02890451010
- helpdesk@solvgroup.com
- solvgroup.com
4,8
Excellent
302 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : solv Group
We're happy to hear that your experience with solv went smoothly and met your expectations. Consistency and reliability are paramount to us, and we appreciate your trust in our services. If you ever have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again!
Warm regards,
solv
Just in time for Christmas! The engineer arrived right on time and…
The engineer arrived right on time and nothing was too much trouble, including an immediate trip through rush hour traffic to the supplier to get the required part. The part was installed and working in a short space of time.
18 décembre 2023
Réponse : solv Group
Thank you Marion for sharing your positive experience. We're delighted our engineer's prompt arrival and swift action, including navigating rush hour traffic, ensured your issue was resolved just in time for Christmas. We prioritise customer satisfaction, and it's great to hear the installed part is working well. If you need assistance in the future, feel free to reach out. Wishing you a Happy New Year!
Warm regards,
solv
Boiler service
A great company who are friendly & reliable.
Top quality service from experienced engineers.
I would highly recommend Solv Group
13 novembre 2023
Réponse : solv Group
Thank you for your kind words! We're delighted to hear that you had a positive experience with us. Our team is dedicated to providing exceptional service, and we appreciate your recommendation. If you ever need assistance again, don't hesitate to reach out.
Warm regards,
solv
Easy to book online and good service
Easy to book online and good communication being kept up to date on arrival times etc. The gas engineer was friendly and got the service carried out quickly.
4 décembre 2023
Réponse : solv Group
Thank you so much for taking the time to share your positive experience with us! We're happy to hear that our online booking process was convenient for you and that our communication kept you informed. It's always our goal to provide a seamless and friendly service, and we're delighted that the gas engineer met your expectations by completing the service efficiently. We truly appreciate your feedback and look forward to serving you again in the future!
Warm regards,
solv
Great service!
17 novembre 2023
Réponse : solv Group
Thanks Alan for the five star review, it's great to hear you received a good service!
Warm regards,
solv
Engineer called on the afternoon we…
Engineer called on the afternoon we phoned. Engineer phoned before calling and got us up and running.
11 novembre 2023
Réponse : solv Group
Thank you for your feedback! We're delighted to hear that our engineer's prompt and proactive service got you up and running smoothly. If you have any more questions or need assistance in the future, feel free to reach out.
Warm regards,
solv
Issues after yearly service
The engineers were polite and professional. The booking process was fast and simple. The boiler was serviced by Solv in mid September with a clean bill of health. The next day the boiler started to make deep loud rumbling sounds but continued to work. A further two visits by Solv engineers costing a total of over £140 did not resolve the issue. The boiler now only works intermittently and is due to be looked at shortly by an Ideal engineer.
18 novembre 2023
Réponse : solv Group
Thank you Paul for taking the time to share your experience, we’re sorry to hear about the issues you've encountered with your boiler.
Upon reviewing the details of your case, it appears that during the initial service in September, our engineer performed safety checks, serviced the boiler, and conducted tests, all of which showed no apparent issues. It was only in November, two months later, that we received a breakdown booking via our online booking system, reporting intermittent rumbling sounds. As the engineer had left the boiler serviced in good working order back in September, we were unable to class this as continuation of a job so it was charged as a breakdown.
At the initial breakdown visit in November, our engineer, despite finding the boiler operational and not making any noise at that time, took proactive steps, including cleaning the gas injector. Recognising the report of persistence of intermittent noise from yourself, the engineer then suggested a potential gas valve replacement if the noise was to continue.
We were then contacted a subsequent time a week later reporting ongoing noise, this was then charged with continuation time to cover our engineer attending your property to investigate which they did, checking the gas valve, cleaning the venturi, and performing a thorough examination. Unfortunately, the cause of the noise remained elusive during this inspection, the engineer then proposed the warranty call. It's worth mentioning that the warranty call was facilitated as the boiler is still within its warranty period, allowing for a comprehensive examination of the situation.
We understand your frustration and are committed to resolving the issue to your satisfaction. Sometimes, faults necessitate manufacturer checks. We appreciate your patience and cooperation as we wait to hear the feedback of an Ideal engineer during the upcoming visit. If you have further concerns in the meantime, please reach out to our customer service team.
Warm regards,
solv
Efficient, trustworthy & reliable
Efficient - quick to respond, easy to book, and thorough in their processes. Have used different services all with good workmanship, reliable and friendly employees. Slightly on the high side on the additional hourly rates, However they stand by their work and give you peace of mind.
16 novembre 2023
Réponse : solv Group
Thank you for your positive feedback! We're delighted to hear about your positive experiences with our efficient and reliable services. We appreciate your acknowledgment of our commitment to quality workmanship and customer satisfaction. If you ever need assistance in the future, we're here for you!
Warm regards,
solv
Brilliant Service
Brilliant professional service friendly and helpful and good communication. Very pleased.
8 novembre 2023
Réponse : solv Group
Thank you for your kind words Daniel! We're thrilled to hear that you had a positive experience with our service. If you ever need assistance again, feel free to reach out.
Warm regards,
solv
The engineer was friendly and out his…
The engineer was friendly and out his work very efficiently and took great care.
14 novembre 2023
Réponse : solv Group
Thank you for your positive feedback! We're delighted to hear that our engineer was friendly, efficient, and took great care during their work. We appreciate your business!
Warm regards,
solv
Quick and friendly customer service
Quick and friendly customer service. Good communication throughout and excellent workmanship. Took time to answer questions and show features of new boiler. Will be using them again for any future services.
3 novembre 2023
Réponse : solv Group
We're happy to hear about your positive experience! Thank you for highlighting our quick and friendly customer service, communication, and excellent workmanship. We look forward to serving you again for any future needs.
Warm regards,
solv
Quick follow up
Quick follow up
Also thanks to Steve who answered his phone out of hours and gave me the correct advice and even emailed my boiler problem to his team
3 novembre 2023
Réponse : solv Group
Thank you for your positive feedback Margaret! We're delighted to hear that you felt Stephen provided you with excellent service, even outside regular hours. We appreciate your recognition and are here to assist you whenever you need.
Warm regards,
solv
Responsive and reasonably priced
26 octobre 2023
Réponse : solv Group
Thank you Simon for your five star review, it's great to hear you think our prices were reasonable and that we were responsive to your requirements.
Please don't hesitate to get in touch should you need us for anything in the future!
Warm regards,
solv
Prompt response to my request for a service
Prompt response to my request for a service - engineer arrived on time - good clean tidy worker and informative.
26 octobre 2023
Réponse : solv Group
Thank you for your positive feedback! We're happy to hear that the service you received service was prompt, the engineer arrived on time, and that you found them to be clean, tidy, and informative. We strive to provide excellent service, and your satisfaction is our priority. If you have any more feedback or need assistance in the future, please don't hesitate to reach out.
Warm regards,
solv
Réponse : solv Group
Thank you so much for your kind words! We're happy to hear that you had a positive experience and felt that our staff were both professional and competent. If you ever need assistance in the future, please don't hesitate to reach out. We're here to help and ensure your continued satisfaction.
Warm regards,
solv
Réponse : solv Group
Thank you so much for taking the time to share your positive feedback! We're delighted to hear that your boiler service was a hassle-free experience and that our team arrived on time. We take great pride in providing reliable and efficient service to our valued customers. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!
Warm regards,
solv
Booking the service was very…
Booking the service was very straightforward. This aspect gets 10/10.
I was contacted on the morning of the service to confirm the booking and also that engineer was en route. This aspect was great.
Engineer arrived on time. Again 10/10. He was friendly.
There was only one aspect. It was a bit unnerving but of no lasting significance. I am not detailing this but if the company wishes to enquire I am happy to relate.
24 octobre 2023
Réponse : solv Group
Thank you for taking the time to share your feedback regarding your recent boiler service appointment. We greatly appreciate your kind words about our booking process, punctuality, and the friendly demeanour of our technician. Your satisfaction is our top priority, and we are pleased to have met your expectations in those areas.
You mentioned that you found one aspect of the service a bit unnerving, and we appreciate your willingness to provide further details if needed. Based on what we understand happened, we believe it might be related to the timing and charges associated with the service exceeding the standard 1.5-hour duration. We want to assure you that transparency and clarity in our services are essential to us.
Our pricing structure is based on the assumption that a standard boiler service can be completed within 1.5 hours. However, we do acknowledge that unforeseen complications or poorly conditioned appliances may occasionally require more time. In such cases, our technician should always inform you of the situation and discuss potential additional charges, ensuring that you are fully aware of any cost implications before proceeding. If you were not informed, we sincerely apologise for any inconvenience you may have experienced. The potential of additional costs under Fixed Price Work was documented within our T&Cs, however to make this process even more transparent, we have now included this information as a caveat in our online booking form, ensuring that all customers are informed of the possibility of additional charges should they arise.
Your safety and satisfaction remain our primary concern, and our team is committed to maintaining your boiler's peak performance. We value your trust in our expertise and will continuously work to improve our services to better meet your needs.
If you choose to share more details about the specific aspect that made you feel unnerved, it would be greatly appreciated as it will help us further enhance our customer experience. You can reach out to us at helpdesk@solvgroup.com or contact us on 02890 451010. We are here to address any concerns you may have and continue to provide exceptional service.
Thank you once again for choosing us for your boiler service, and we look forward to the opportunity to serve you in the future.
Warm regards,
solv
Prompt and efficient service
Prompt and efficient service. Friendly engineer and staff in office.
18 octobre 2023
Réponse : solv Group
Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service. Providing prompt and efficient service is always our goal, and it's great to know that our team, both in the field and in the office, left a friendly and welcoming impression on you. If you ever need assistance again in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!
Warm regards,
solv
Réponse : solv Group
Thank you so much for your glowing review! We're happy to hear that you had such a positive experience with your boiler service. Our team takes great pride in providing exceptional customer service, and it's wonderful to know that both the engineer and our customer service team met your expectations. If you ever need assistance in the future, please don't hesitate to reach out. Your satisfaction is our top priority, and we appreciate your recommendation!
Warm regards,
solv
Quickly deal problems nothing ever…
Quickly deal problems nothing ever issue have sorted
3 octobre 2023
Réponse : solv Group
We're happy to hear that you had such a positive experience with solv! We appreciate your feedback and are here to assist you whenever you need us. Thank you for choosing us, and we look forward to serving you again in the future.
Warm regards,
solv
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