SON OF A STAG Avis 

I recently bought a pair of Paraboot Michaels from Son of a Stag. If you look up anything about these shoes online, it becomes apparent pretty quickly that they are difficult to size. In deciding who to buy these shoes from, I went with Son of a Stag since I had heard good things about their customer service. I decided to reach out before ordering to confirm which size I should buy. Their customer service was quick to respond and the guy I spoke with actually had a pair of the Micheals himself. Oscar’s sizing advice was spot on! Good customer service, good pricing and fast order processing 5/5 stars!

Scam! I ordered a leather jacket for more than 1,000 GBP, but it arrived defective. I requested a return and followed up regarding the next steps, but I haven’t received any reply since the first email. Very disappointed. Absolutely a fraud.

Received a faulty goods, reported to customercare immediately. They promised to follow up, yet after more than a week there has been no response.

It is extremely ridiculous, returns require the seller’s approval. This is extremely unfair. Under strict return deadline if they deliberately delaying responses until the 14-day return period expires, customer is effectively denied their right to return faulty goods.

This is extremely unfair. It is the worst shopping experience we have ever had.

I've ordered a couple of times from this site, first time I had to prompt them to ship my order, it took a week to get delivered, the second time it took 8 days, again, after prompting them to ship the order. When the last order arrived the shoes were clearly retuns and had creases in them.

Customer services are polite but offer no reasons for not shipping products on time. The website states same day shipping with next day delivery.

I can only imagine the returns process is just as painful so I won't shop here again.

Its a shame because they stock a lot of interesting stuff I haven't found on other UK stockists. I hope things improve because they are letting themselves down.

Disappointing exchange policy and no response to complaint

I want to start by saying that Son of Stag is a great shop with a beautiful selection of high-quality Japanese denim brands. It's the kind of place you're happy to spend your money in.

Unfortunately, the customer service lets it down badly.

I bought the Warehouse & Co 900XX 13.5oz Slim Tapered Jean (W33 L32) for £279. When I got home, the fit was too tight, so I went back the next day to exchange them for a W34 L32 — the same model, just one size up.

Instead of a simple exchange, I was told I had to return the original pair first and then repurchase the new size as a separate transaction. I had received a 10% discount for signing up to their website, and because of this unnecessary process, I lost that discount entirely — £27.90 gone, through no fault of my own. The discount was a reward for becoming a registered customer, and it feels particularly unfair to lose it simply for wanting a different size of the same product.

I sent a formal complaint email and have received no reply whatsoever after almost a week.

For a store selling premium denim at premium prices, the exchange policy is rigid and the after-sales service is non-existent. The shop deserves five stars — the customer service, one. I hope they sort this out, because the products are genuinely worth it.

Son of Stag are consistently brilliant. Occasionally I have had to alter delivery times and Oscar is throughly helpful and has always been brilliant to deal with and always makes it work. It is much appreciated and I would absolutely recommend son of stag to anyone who is considering it.

Son Of A Stag offer first class, prompt service and a depth of knowledge about the products they sell which is rare and much appreciated in this day and age.

I always enjoy their personal touch.

Placed an order, shipment held for almost a week, contacted them, said they’ll send the next day, didn’t happen. Filed a complaint with PayPal. Avoid. There’re plenty others out there.

Great customer service, great overall business!

Oscar was absolutely brilliant with the advice he gave me. He filled me with advice and confidence and decided the choice I should make. Fantastic. Thank you.

When buying a jacket in my opinion best to speak too Oscar I previously ordered 46 peacoat I was informed 44 was available it would be a better fit it arrived fast and fitted perfectly if i had a 46 would have been too big
Thanks Oscar

I purchased some Paraboot Michaels & unfortunately they initially came scratched.

As you can imagine, this was very frustrating. However their customer care guy, Oscar, was incredibly helpful.

Oscar promptly provided a replacement pair & even threw in some complimentary socks due to the inconvenience.

What was initially a negative experience ended being a totally positive one instead.

I love the shoes & was very impressed with the customer care Son of a Stag provided.

Will be purchasing again. Thank you Oscar!!

I visited the store for the first time yesterday to exchange a pair of ONI jeans I’d purchased online.

The guy that looked after me, Graham, was outstandingly helpful. Not only did he pick out half a dozen excellent alternatives to try (to get a good fit) he really educated me about Japanese denim.

All in all, I would say that it was the best shopping experience I’ve ever had, and I normally dislike clothes shopping.

It was such a positive experience that I’m going to take my wife there to get some denim in the next few weeks. Graham even offered to be on-site on the day we travel up from Kent if I give him a few days notice of our visit. What a legend.

A superb range of quality clothing and an exceptional customer experience, Son of Stag has just acquired a dedicated new fan. 10/10.

SOAS first order absolutely nailed it. Freenote cloth RJ1 jacket, perfect fit, perfect service. Will definitely be coming here again (well online), amazing. Thank you for stocking this brand. I will have all the colours hopefully before the end of the year. Might (might) try a large for layering soon but this fit is perfect. Thanks again.

Ease of returns was very good and fast as well.
From first contact to receiving my changed item took less than 10 days .

Quality clothes and brands,service and delivery outstanding.Clothing i have ordered and received is to a high standard and the website has everything you need to know about the brands and other stuff and hope to visit the shop and day

My order hasnt arrived due to some DHL issues. DHL made it very clear to me that it was a mistake on their behalf and that they would issue a compensation to the sender (the company). The company claims that they havent been able to get any compensation from dhl and are not able to refund my money due to that. They offered to give me store credit tho which was fine with me. This has been a month ago now and I still havent received anything.

I truly can't say enough good things about the customer service at Son of a Stag. Oscar has gone above and beyond to help me with a return outside of their typical window due to a family emergency, spending f at more energy and time than anyone would expect of someone in his position.

It's quite rare that interacting with someone representing a large business does so in such a fashion that it actually makes your day BETTER! And yet, that is precisely what Oscar delivers.

Sending my sincere gratitude to Oscar and his team. Would recommend this business 10/10, even as an international shopper 🙏

The customer service from Oscar over at SOG was superb. Constantly updating me on the status of my order and answered any questions I had. 10/10 experience buying and will be back to order more!

Quick delivery, but a return costs £7 and has to be sent by DHL. So you will have to print a label off somewhere, which if you don’t have a printer is a real pain. Then you will have to find a DHL drop off which may not be that accessible. I had to do 15 mile round trip to drop this parcel off at a DHL service point. In future I will avoid this company because returning for me is too difficult and expensive.