Sort Legal Avis 

Arshana dealt with our remortgage which wasn’t as straight forward as originally thought. However her communication was fantastic throughout, responses were very prompt and services were completed swiftly. I would certainly use Sort Legal again and would also recommend to anyone else. Thank you Arshana.

Megan, Ava and Amjad were fantastic throughout our new home purchase. They were always on hand to help us with any questions and guided us through the purchase which was especially helpful as we were first time buyers. I would highly recommend Sort Legal.

We couldn’t recommend our solicitors highly enough. They took on our case after our previous solicitors unexpectedly abandoned us, and from the very beginning they were incredibly professional, supportive and reassuring.

A special thank you to Vicky Foster, who was our main point of contact throughout. Vicky was always so helpful, approachable and quick to respond, keeping us updated and reassured every step of the way.

We’d also like to thank William Okoi for all his help and support in getting everything over the line.

The communication throughout was excellent, and they made what had been a very stressful situation feel much more manageable. We always felt that our case was in safe hands.

We’re incredibly grateful for all their hard work and would have no hesitation in recommending them to anyone looking for a professional, efficient and supportive team.

Always kept me updated, extremely speedy with replies, very thorough - basically just a dream to deal with! Elliot was incredible - I cannot think him enough for keeping me calm in such a stressful time

Sort Legal handled my conveyance in 2026. I was diligent throughout - documents were signed and returned promptly, and I was repeatedly told over 3 months that everything was on track for completion. My agreed completion date was 1 July.

On 29 June - two days before the deadline - I was told for the first time that there were issues, based on mistakes that sort legal made - they basically missed a whole item that the mortgage lender wanted them to check. The completion date was missed obviously because they only caught the issues days before. And then when I asked them why we missed completion, they blamed the developer. And only admitted it was their fault when I kept pushing over weeks and proved that it wasn’t true.

What I later discovered from the file is that the firm had requested a key document calculated to a week after my agreed 1 July completion weeks before my completion was planned for. I was told on everything was in order weeks after this. I find it difficult to reconcile these two facts - did they already know my completion date was at risk as early as a month before, and just not tell me?

The firm's complaint response admitted the issue "should have been picked up when the offer was originally received" - meaning it was missed for three months while I was being told everything was on track.

What concerned me more was the difficulty in obtaining my own documents afterwards. I requested copies of correspondence multiple times over 5 weeks. These were repeatedly refused or ignored until I filed a formal Subject Access Request under GDPR. When I then asked for internal communications (as is my right under Article 15), these were refused on the basis of "firm ownership", and that apparently none of their internal comms actually contained my personal data - which is not possible, and not a valid basis for refusing a SAR. I have referred this to the ICO.

The compensation offered used an incorrect calculation, and I have noticed what are potentially overcharges.

I am still awaiting resolution of this.

If you've used Sort Legal and your completion was delayed, I'd encourage you to request your full file including internal correspondence - you have rights under GDPR Article 15 regardless of who "owns" the documents - you might be surprised at what you find.

I'm happy to share my experience with anyone in a similar position. I'm also looking at referring this to the Legal Ombudsman and the Council for Licensed Conveyancers soon and I’m taking legal advice.

Be very careful if you use this firm.

I was gladly referred to Sort Legal to handle speedy and accurate conveyancing, and I am beyond pleased with this firm. Everything was handled very quickly, and the matter was dealt with meticulously, professionally, and exceeded my expectations. They are wonderful at what they do, through and through, and I will definitely use them again for my next purchase. I surely recommend Sort Legal without doubt or hesitation.

I went with Sort Legal for my first house purchase as it was one of 3 First Mortgage (Broker) gave me quotes for

Im happy with Sort Legals service throughout my purchase. I mainly spoke with Amjad and Ava, whilst Megan oversaw things. They were all very friendly and helpful.

Excellent service from
Keith Chow on our remortgage, even spotted something that was missed by previous solicitor when we originally purchased the house. Would highly recommend.

Excellent communication
Thorough performance.
Particularly liked the communication during the search phase and throughout the entire process. I was made aware as everything unfolded.
Very good service all in all.

Anna from SortLegal has been very efficient and helpful throughout the remortgage + transfer of equity. Thanks so much for replying so fast to my emails! It’s a breath of fresh air to deal with solicitors that are happy to answer your questions without being ironic or arrogant. I’ll definitely work with them again in the future if I need to.

I had an excellent experience with the team handling my remortgage and Help to Buy loan repayment. From start to finish, they were highly professional, efficient, and knowledgeable.

Everything was completed on time and exactly in line with the agreed schedule. Communication throughout the process was clear and prompt, and I was kept informed at every stage, which made what could have been a stressful process feel straightforward and hassle-free.

The team was always responsive to my questions and provided clear explanations whenever I needed guidance. Their attention to detail and commitment to ensuring everything was handled correctly gave me complete confidence throughout the transaction.

I would highly recommend their services to anyone looking for a reliable, professional, and efficient solicitor. Thank you for making my remortgage and Help to Buy repayment process so smooth and stress-free.

I’ve just completed on a remortgage for my rental property, All the team at sort legal were very helpful and I’d definitely recommend using again in the future.

Many thanks James Phillips .

Used Sort Legal as part of remortgaging, and really cannot fault the service.

Everything has been clearly explained and Arshana has been very helpful throughout.

Fabulously efficient service. Millie was kind, patient and extremely responsive to my queries. Faultless service.Highly recommended.

My experience with Sort Legal has been extremely disappointing.

My conveyancer, Yahye, was consistently unresponsive throughout the process. I repeatedly had to chase for updates because my phone calls and messages were rarely returned. I was often left with no idea what was happening with my case, and important matters were not actioned in a timely manner.

The lack of communication caused unnecessary stress and frustration during what is already a demanding process. I reached the point where I asked to have my case transferred to another representative, but I was told that Yahye was a senior member of the team and my request was not accommodated.

I expected a professional, proactive conveyancing service, but instead I felt that I was doing the chasing every step of the way. Based on my experience, I would not recommend Sort Legal and hope they improve their communication, responsiveness and overall customer service.

**★☆☆☆☆**

My experience with Sort Legal has been extremely disappointing.

The conveyancing process has been slow, frustrating and poorly managed. Communication has been one of the biggest problems. I have repeatedly had to chase for updates, emails and phone calls have not been responded to promptly, and I have often been left wondering what was happening with my case.

Rather than making what is already a stressful house purchase easier, the lack of communication and delays have added unnecessary anxiety and frustration. I expected a professional, proactive service but instead felt that I was constantly having to follow things up myself.

Based on my experience, I would not recommend Sort Legal to anyone looking for an efficient and responsive conveyancing solicitor. I hope they improve their communication, case management and customer service so that other clients do not have the same experience.

We were selling our house, and unfortunately our buyer chose to use Short Legal as their conveyancer. Our experience with them was incredibly frustrating and, in our opinion, they were a major factor in the collapse of our chain.

Communication was painfully slow. Every query had to go through a case handler, who then had to speak to a manager before providing an update. Even the simplest questions often took around a week to be answered.

Many of the enquiries they raised seemed irrelevant and appeared to be little more than a tick-box exercise. There was no common-sense approach to dealing with straightforward issues, which led to unnecessary delays throughout the transaction.

The lack of communication was particularly disappointing. We were repeatedly pushing to agree a completion date, yet we were never informed that their client’s mortgage offer was close to expiring or that the buyers needed to give two months’ notice to their landlord. Had this information been communicated earlier, the chain may have been able to plan accordingly.

To make matters worse, when their client withdrew from the purchase, the only communication we received was a blunt email on a Sunday morning simply stating that their client was withdrawing from the transaction, with no explanation whatsoever.

Based on our experience, Short Legal’s online conveyancing service lacked efficiency, communication and proactive case management. We found the process frustrating from start to finish and would not recommend them

Fast service I had Elliot Pipes & Lava Hasan deal with my purchase & were very good at keeping me up to date & got me the house after a short period of time, very professional service

Adrianna and Evie have been really helpful the whole way through our mortgage process. They were so friendly and there was never a stupid question to ask them. They managed to get us start to finish in around 13 weeks and I really do recommend sort legal.

I cannot recommend Sort Legal highly enough. Throughout the ups and downs of purchasing a Grade II listed property, and the various obstacles that arose along the way, Megan and Ava were absolutely wonderful.

Their professionalism, attention to detail, and personal approach made what could have been a very stressful process so much more manageable. They were always quick to respond, always available at the end of the phone whenever I needed them, and consistently went above and beyond to ensure we completed the purchase within a very tight timeframe.

Thank you both for all of your help, support, and dedication throughout the process. I am incredibly grateful and wouldn't hesitate to recommend Sort Legal to anyone looking for exceptional legal services.