Our contact was Keith Ahmed, who handled our remortgage process efficiently and professionally from start to finish. Keith provided clear instructions throughout and kept us fully informed at ev... Voir plus
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Lisez les avis des autres
Emily Jefferson handled our file, we were remortgaging. She was spot on, super efficient and didn't have to chase her at all. Would recommend.
First time buyer, communication was poor, no status updates, continually had to chase to confirm that they had the documents from both parties needed, they continually asked me to submit documents tha... Voir plus
We used Keith Ahmed for our remortgage and we couldn’t recommend him enough! He was always friendly, prompt with his replies and I never felt stupid asking him multiple questions, he was super patient... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We’re a law firm who specialise in conveyancing. We’re led by technology, focused on client satisfaction and committed to you.
Coordonnées de contact
Burdsall House, Derby Conference Centre, London Road, DE24 8UX, Derby, Royaume-Uni
- 0333 323 1091
- enquiries@sortlegal.co.uk
- sortlegal.co.uk
4,5
Excellent
1 k avis
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A répondu à 83 % de ses avis négatifs
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Remortgage
Got recommened these guys through my mortgage broker for a remortgage.
Trey from sort legal was my main POC.
Overall great no problems.
All communications was through email this helped alot due to my work commitments and availability.
Would recommend
5*
2 mars 2026
Avis spontané
Réponse de Sort Legal
Thank you for your great review! ⭐⭐⭐⭐⭐
We’re delighted to hear that you had a smooth remortgage experience with us. It’s especially nice to know that Trey was able to support you throughout the process and that communicating by email worked well around your work commitments.
Help to Buy Redemption
Sort Legal handled our Help to Buy redemption and were good to work with. Communication was clear, they kept us updated on the process, and were always easy to deal with when we had questions. Once everything got moving, the whole process felt well managed.
5 mars 2026
Avis spontané
Réponse de Sort Legal
Thanks for your kind review! We’re really pleased to hear that you had a positive experience with Sort Legal. Clear communication and keeping our clients updated throughout the process are really important to us, so it’s great to know that came through.
It was a pleasure assisting you. If you ever need support again in the future, we’d be more than happy to help.
Excellent service and kept me well informed
Great at keeping me informed of where the process was at, very quick response to any queries and great correspondence.
3 mars 2026
Avis spontané
Réponse de Sort Legal
Thank you for taking the time to leave us a review. We aim to be clear and swift with our communication and case updates, so it’s great to hear that you noticed this throughout your case with us. We’re pleased we could support you with your Help to Buy redemption and appreciate your feedback.
PUR11470
Annie and Ria were great at helping us through our house move!! As we were first time buyers we were unfamiliar with the process but they walked us through every step of the way, it was a completely smooth transition and they made us feel at ease. They are clearly very knowledgeable in their area and were very efficient with responses and helping reassure us with any concerns.
We had a really positive experience and would certainly recommend their firm!!
Thanks Annie and Ria, you were amazing!
4 mars 2026
Avis spontané
Réponse de Sort Legal
Thank you so much for your kind review! We’re delighted to hear that you had such a positive experience with Annie and Ria during your house move. Buying your first home can feel overwhelming, so it’s wonderful to know they were able to guide you through the process and help make everything run smoothly.
Congratulations on your first home, and thank you again for taking the time to share your experience and recommend our firm!
Great service,efficient and good…
Great service,efficient and good communication.Thank you Trey Wilkes I would recommend this company.
2 mars 2026
Avis spontané
Réponse de Sort Legal
Thank you for your kind review. We’re really pleased to hear that you were happy with the efficient service and clear communication you received.
Trey will be delighted to see your feedback, and we truly appreciate you taking the time to recommend our company.
Thanks again for your recommendation.
We have recently dealt with Arshana at…
We have recently dealt with Arshana at Sort Legal for our remortgage and it has been a straightforward easy process. Communication was efficient and we were kept well informed every step of the way. I would highly recommend!
2 mars 2026
Avis spontané
Réponse de Sort Legal
Thank you for your lovely review. We’re so pleased to hear that your remortgage with Arshana was a straightforward and an easy process.
Providing clear communication and keeping clients informed throughout is something we pride ourselves on, so it’s great to know that this made a positive difference to your experience. Arshana will be delighted to receive your feedback.
Thank you for your recommendation and for choosing Sort Legal.
Fantastic service and great communication
Fantastic service and great communication. Arshana was brilliant throughout.. thank you will definitely recommend you!
2 mars 2026
Avis spontané
Réponse de Sort Legal
Thank you for your kind review! We’re delighted to hear that you received fantastic service and great communication throughout your experience.
Arshana will be so pleased to know that her support made such a positive impression. We really appreciate your recommendation and your kind words.
Thank you again for choosing us.
Outstanding service from Dione Hopkins…
Outstanding service from Dione Hopkins from Sort Legal. So smooth from the start to completion. Dione was responsive and kept us up to date at every stage of the process and responded immediately when we had any questions.
I would highly recommend Sort Legal and huge thanks for Dione's hard work.
2 mars 2026
Avis spontané
Réponse de Sort Legal
Thank you for your kind review! We’re delighted to hear that you received a fantastic service and great communication throughout your experience.
Dione will be so pleased to know that her support made such a positive impression. We really appreciate your recommendation and your kind words.
Thank you again for choosing us.
What a pleasure to work with!
Just finished another house sale with Sort Legal. We have used the team for a number of purchases and sales now and they are brilliant! The team are responsive, diligent and a pleasure to deal with! I always recommend them when anyone asks about solicitors.
23 février 2026
Avis spontané
Réponse de Sort Legal
Thank you so much for your continued support and for taking the time to leave such a wonderful review. We’re delighted to have been able to assist you again with your recent house sale.
It means a lot to us that you’ve trusted our team with a number of your purchases and sales over the years. Your comments about the team being responsive, diligent, and a pleasure to deal with are greatly appreciated.
Thank you also for recommending us to others – that truly means a great deal. We look forward to working with you again in the future.
Remortgaging / Transfer of equity due to divorce
(Ref: REM23979)
The process and documentation was clear, and the person I was dealing with (Tim) was approachable and helpful. Only given 4 as sadly they wouldn't accept my deposit from a Trading 212 cash ISA due to Trading 212 dealing in cryptocurrency, so I couldn't complete and therefore I had to transfer to another conveyancer, which was very frustrating as we'd got most of the way through the process.
5 septembre 2025
Avis spontané
Réponse de Sort Legal
Thank you for taking the time to leave your review. We’re really pleased to hear that you found the process and documentation clear, and that Tim was approachable and helpful throughout your experience.
We’re sorry for the frustration caused regarding the deposit source. Unfortunately, due to regulatory and compliance requirements, there are certain circumstances where we’re unable to accept funds from particular accounts or providers, we appreciate how disappointing and inconvenient this can be.
Thank you again for your feedback, and we wish you all the very best with the rest of your move.
Annie dealth with us
Annie dealt with our case very thorough with her work and available when needed. Very knowledgeable, will use again.
2 février 2026
Avis spontané
Réponse de Sort Legal
Thank you for your kind review. We’re delighted to hear that Annie provided such thorough support and was available whenever you needed assistance.
Your comments about her knowledge and dedication will mean a lot to her. We really appreciate your feedback and are pleased to hear you would use our services again.
Thank you for choosing us.
The best conveyance service I’ve ever had!
Reference ( PUR11406)
Sort Legal provided me an exemplary conveyancing service, The firm employed advanced technology to streamline processes while maintaining a strong emphasis on ensuring client satisfaction.
I recently engaged their services for a property matter and was particularly impressed by the professionalism and efficiency demonstrated by Elliot Pipes, my assigned conveyancing case handler. Mr. Pipes exhibited exceptional communication throughout the process, responding promptly to all enquiries and providing clear, detailed explanations at every stage. His thorough approach ensured that all aspects of the transaction were handled meticulously, alleviating much of the typical stress associated with such proceedings.
The overall experience was seamless, supported by Sort Legal’s user-friendly online portal and dedicated team. I would have no hesitation in recommending Sort Legal to others seeking reliable conveyancing assistance, and I commend Elliot Pipes for his outstanding contribution to a successful outcome.
This review is based on my personal experience as a client.
28 janvier 2026
Avis spontané
Réponse de Sort Legal
Thank you so much for taking the time to share such a detailed and thoughtful review.
We’re delighted to hear that you found our conveyancing service both efficient and client-focused. At Sort Legal, we’re committed to combining advanced technology with a personal touch, so it’s fantastic to know that our online portal and dedicated team helped make your experience seamless.
Your kind words about Elliot Pipes will mean a great deal to him.
Providing prompt responses and thorough guidance at every stage is something we strive for, and it’s wonderful to see that reflected in your experience.
It was a pleasure assisting you, and we wish you all the very best in your new property.
*** AVOID FOR YOUR SANITY ***- not worth…
*** AVOID for your sanity- not worth the savings you can make - it will cost your wellbeing ***.My buyers are unlucky their broker recommended this firm and now we are stuck with unhelpful conveyancer who is a record on repeat- the file with compliance and we need to wait. We are at the end of week 4 of compliance with no outcome and god knows how much longer they need. The conveyancer is the most rude and unprofessional person. Needless to say this inefficiency causes the delays to the whole chain with risk it breaks down next week because of the attitude of this firm ! And yes I already provided the details to feedback email address - that changed nothing but my original review was taken down. I’ll keep posting until I am blue in a face!
14 février 2026
Avis spontané
Réponse de Sort Legal
While we fully appreciate how stressful property transactions can be, particularly where there is a chain involved, we would like to clarify that you are not our client in this matter. Our professional duties and communication obligations are to the party who has formally instructed us. This can sometimes limit the information we are able to share directly with other parties in the chain.
Compliance checks are a standard and necessary part of the conveyancing process. They are designed to protect all parties and ensure regulatory requirements are met. Unfortunately, these checks can sometimes take longer than anticipated, particularly where third-party information or approvals are required.
With regard to your comments about raising this via our feedback inbox, we have not been able to locate any further correspondence relating to this matter. We would be grateful if you could please try contacting us again at feedback@sortlegal.co.uk
In relation to your comment about a previous review being removed, this is not something we would request or control. Review platforms such as Trustpilot operate under their own content guidelines, and any moderation decisions are made independently in accordance with those policies.
We understand how challenging property transactions can be for everyone involved and remain committed to progressing matters as efficiently and responsibly as possible within the regulatory framework we must operate under.
Re mortgage experience - great!!
We have had an extremely positive experience, our case holder Keith Chow was fantastic - brilliant communication, excellent job, made the whole process fell smooth and stress free.
Thank you Keith.
11 février 2026
Avis spontané
Réponse de Sort Legal
Thank you so much for your wonderful feedback.
We’re delighted to hear that you had such a positive experience and that Keith Chow provided fantastic support throughout your transaction. Brilliant communication and a smooth, stress-free process are exactly what we aim to deliver for every client, so it’s great to know Keith achieved that for you.
We’ll be sure to pass on your kind words to him, they’ll mean a great deal.
Thank you again for choosing Sort Legal, and we wish you all the very best in your new property.
Our experience was overall good...
Our experience was terrible, then great – I think we got a poor quality employee, who was replaced midway through the process so we went from a confusing situation to a fast, efficient one. We hadn't yet complained when the employee was removed from our case, so I assume either someone else had or there is internal good governance and the issue was spotted and addressed. So overall, no complaints, the remainder of the process was handled really efficiently so I'd use them again.
2 février 2026
Avis spontané
Réponse de Sort Legal
Thank you for taking the time to share your experience so openly.
We’re genuinely sorry to hear that the early stages of your transaction felt confusing and did not meet expectations. That’s certainly not the standard we aim to deliver. At the same time, we’re very pleased that the remainder of your matter was handled in a fast and efficient way and that your overall experience improved significantly.
We regularly review our files and service levels as part of our internal governance and quality control processes, and where necessary we will make changes to ensure our clients receive the service they deserve. It’s reassuring to hear that the latter part of your transaction reflected the level of efficiency and professionalism we strive for at Sort Legal.
Thank you again for your balanced feedback and for giving us the opportunity to put things right. We truly appreciate you saying you would use us again, and we would be very happy to assist you in the future.
Super Professional
I found the company to be super proffesional and very easy to deal with. The online system is easy to use and I found that all my queries were dealt with quickly and efficiently. I would be very happy to recommend this company. I will be using them again shortly.
6 février 2026
Avis spontané
Réponse de Sort Legal
Thank you very much for your kind review.
We’re delighted to hear that you found the service professional and easy to use. It’s great to know that our online system worked well for you and that your queries were handled quickly and efficiently, that’s exactly the experience we aim to provide at Sort Legal.
We truly appreciate your recommendation and are very pleased to hear you’ll be using us again shortly. We look forward to assisting you with your next transaction.
Outstanding Service and Support
I had the pleasure of working with Dione Hopkins on my remortgage. Her professionalism and efficiency were outstanding – she responded to all my emails immediately. The entire process went smoothly and effortlessly, and I felt fully supported throughout. I could not fault her service in any way, and I am extremely grateful for her help. I would definitely be happy to use Sort Legal again.
20 janvier 2026
Avis spontané
Réponse de Sort Legal
Thank you for your wonderful review. We’re delighted to hear that you had such a positive experience working with Dione on your remortgage.
Your comments about her professionalism, efficiency, and prompt communication are greatly appreciated, and it’s fantastic to know that you felt fully supported throughout the process. Dione will be so pleased to read your kind feedback.
Thank you again for choosing Sort Legal. We would be very happy to assist you again in the future.
Reference PUR11275
Reference PUR11275.
Sort Legal were the choice of my mortgage advisor and as such I went with their recommendation. Initially I have to say I was a little worried by a fair number of negative reviews. My case was handled by Vicky Foster and William Okoi. At times it was quite frustrating, but on reflection, it would seem that this is just part and parcel of conveyancing. The Sort Legal compliance department appear to be fairly pedantic, I was asked to explain multiple payments to Morrisons and Barclaycard, and at times they seems impossible to please even though my funding was quite straightforward. I can't really blame Vicky and William for that, and I am not convinced that this is not common with all conveyancers in this day and age. I did have to drive a two hour round trip to sign the TR1 because my signature was slightly different on my driving licence, and I just have one of those signatures that rarely matches identically twice in a row. That was somewhat frustrating for what was then a ten second process. On the way back calling to be told that compliance had requested further information. To be fair I feel that Vicky and William were more patient with me than I was with them at times. Having sold my late Mothers property in 2025, one piece of feedback would be around the documents requiring a wet signature. The solicitors we used didn't send those documents by email, they posted them with the plastic tags showing exactly where the signatures needed to be, maybe this is something Sort could consider given that many clients are likely not going to be local to their office in Derby, I was fortunately only an hour away so although frustrating, having the two hour round trip wasn't a disaster. Little things like this do make a difference. Overall, Sort got this over the line in good time for a leasehold purchase so they have ultimately done a good job, my only critique would be some of the minor customer interface issues as at times it all feels very remote, though when speaking to Vicky or William (even when I was frustrated at times), the issues were resolved. My advice would be to do your level best to have everything you need to prove your funding ready to avoid the frustration with the compliance team, because even with simple funding it seemed like an impossible task to make them happy at times and although I imagine this is common, asking you to account for your weekly shop at a national supermarket is genuinely somewhat ridiculous. But other than that many thanks to Vicky and William for getting the purchase over the line for me.
6 février 2026
Avis spontané
Réponse de Sort Legal
Thank you for taking the time to leave such a detailed review. We really appreciate your honesty and the balanced perspective you’ve shared.
We’re glad to hear that Vicky Foster and William Okoi were patient and supportive throughout your conveyancing process, and that your leasehold purchase was ultimately completed successfully. Your acknowledgment of their efforts, even during frustrating moments, will mean a lot to them.
We also appreciate your constructive feedback regarding compliance procedures and wet signature requirements. We understand how these aspects can feel cumbersome, particularly for clients located some distance from our office, your suggestions will certainly be passed on to help improve the customer experience.
Thank you again for your thoughtful comments and for recognising the overall effort of the team. Your advice about preparing funding documentation is also a helpful tip for future clients navigating the process.
We’re pleased we could assist you and hope to make any future dealings even smoother.
Smooth remortgage transition
Quick and efficient remortgage in a short amount of time. No issues and a smooth transition. Work carried out by Keith Chow.
3 février 2026
Avis spontané
Réponse de Sort Legal
Thank you for your great review! We’re delighted to hear that your remortgage was completed quickly and efficiently, with a smooth transition.
Keith Chow will be pleased to know his work made such a positive impact. We appreciate you taking the time to share your experience and for choosing Sort Legal.
Just completed our remortgage
Just completed our remortgage with sort legal, they were provided to us by our new mortgage lender. From start to finish there was great communication and very easy to navigate uploading documents etc. We had Keith Chow take on our case and he handled it very well.
2 février 2026
Avis spontané
Réponse de Sort Legal
Thank you for your kind review. We’re delighted to hear that your remortgage process was smooth and that our communication and document handling made things easy for you.
Keith Chow will be pleased to know that his support was appreciated throughout your case. We really value your feedback and thank you for choosing Sort Legal.
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