I am only leaving 5* due to Heather Morris who I had the pleasure of speaking to this morning concerning meters that had been installed incorrectly. She was so polite, helpful and you could tell she w... Voir plus
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Lisez les avis des autres
I am the Finance Executive of a company that has recently received the first invoices from Source for Business. I spoke to Sam who fully explained the process and the reason for the billing. She was... Voir plus
I phoned to sort out a problem with change of ownership. The lady I spoke to was super helpful, friendly and knowledgeable. What I though was going to be a painful process was resolved in a few minute... Voir plus
Just taken over a business and received our first bill of 2 weeks, estimated and a lot more. Called and spoke with Sam B, she was very friendly, amended the bill immediately, sent a form for a possib... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Source for Business
Écrit par l'entreprise
Your Business.
Our Priority.
We’re a leading water and wastewater retailer supporting over 150,000 business customer accounts across the UK. As the trading brand of Pennon Water Services Ltd - a Joint Venture between Pennon Group Plc and South Staffordshire Plc - we bring over 25 years of expertise in water, wastewater and trade effluent management.
We simplify water for businesses of all sizes, ensuring they only pay for what they use, with no upfront payments, offering fixed retail tariffs to guard against inflation.
Our services include expert advice on water efficiency, leakage, and contingency, all designed to help businesses save water, money, and time.
Customer satisfaction is our top priority, and our high ratings on Trustpilot reflect our commitment to delivering value, expertise, and simplicity.
Switching to Source for Business is straightforward and hassle-free. Whether you're changing providers or reviewing your current contract, we're here to support you every step of the way.
Coordonnées de contact
PO Box 9136, BH11 0GF, Bournemouth, Royaume-Uni
- 0330 123 0205
- customerservices@source4b.co.uk
- source4b.co.uk
4,9
Excellent
2 k avis
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Super service from Sam
I have spoken to Source on a few occasions in the last 4 years we've been with them. Sam was the most helpful member of staff I've ever spoken to, indeed more helpful than most customer service persons I have dealt with at other companies. She was polite, cheerful, honest, friendly and she did what she said she would. Super service, make sure you keep this lady!
16 décembre 2025
Avis spontané
Réponse : Source for Business
We intend to! 😊 Thank you so much for taking the time to share such kind feedback.
We're pleased to hear how helpful Sam has been and how positively she stood out from your past experiences — both with us and elsewhere. She’ll be delighted to read your comments, and we’ll be sure to pass them on.
Thank you for being with us over the past four years. Feedback like this really means a lot to us, and we’re always here if you need anything.
Kind regards,
The Source for Business Team
Kevin was really helpful
Kevin was really helpful. Made the experience easy.
11 décembre 2025
Avis spontané
Réponse : Source for Business
That's great to hear, and just what our team strives for every time!
Thanks so much for taking the time to share your review, we really do appreciate it.
Kind regards,
The Source for Business Team
Daniel was very efficient & helpful.
Daniel was very efficient & helpful.
Account set up, emails received whilst I was on the phone with him. Very speedy.
12 décembre 2025
Avis spontané
Réponse : Source for Business
Thank you so much for sharing your review, we really appreciate it and we'll make sure to pass on your comments to Daniels and his manager!
Kind regards,
The Source for Business Team
Had to change details on our account
Had to change details on our account, call was handled professionally and quickly in a friendly manner
12 décembre 2025
Avis spontané
Réponse : Source for Business
This is great to hear, we're so pleased everything was quickly sorted for you today! Thank you for taking the time to share your feedback, we really do appreciate it.
If there's anything else you need, please don't hesitate to reach out.
Kind regards,
The Source for Business Team
I spoke to Sam Booth today in Customer…
I spoke to Sam Booth today in Customer Service.
Excellent service, got what I needed done with minimum fuss and helpful tips.
11 décembre 2025
Avis spontané
Réponse : Source for Business
We’re so pleased to hear that Sam was able to get everything sorted quickly and provide helpful tips along the way. It’s exactly the kind of service we aim to give, and we’ll be sure to pass your comments on to her - she’ll really appreciate it.
Kind regards,
The Source for Business Team
Réponse : Source for Business
Thanks for taking the time to share your feedback!
We’re pleased that our call-back service was helpful - making things quick and easy for our customers is always our goal, and it’s great to know this worked well for you.
Please don't hesitate to get in touch if you need anything else.
Kind regards,
The Source for Business Team
Helpful and informative
Sam was so helpful and informative. She was very understanding and dealt with my enquiry very quickly. I found the whole experience very positive and would be very happy to call the customer service team again in the future.
11 décembre 2025
Avis spontané
Réponse : Source for Business
Thank you so much for taking the time to share your experience!
We’re pleased to hear that Sam was so helpful and understanding, and that your enquiry was resolved quickly. She’s a star on our team, and we’ll be sure to pass on your kind words.
Kind regards,
The Source for Business Team
Fabulous customer service from Kevin…
Fabulous customer service from Kevin this afternoon.
Quick to find the right info and went above & beyond to explain complexities to me and help set up my new account.
Thank you for making it easy!
10 décembre 2025
Avis spontané
Réponse : Source for Business
Thank you so much for sharing this!
We’re thrilled to hear that Kevin was able to make setting up your new account so smooth and straightforward. He’s fantastic at going above and beyond, and we’ll be sure to pass your lovely comments on to him.
Kind regards,
The Source for Business Team
I called today over concerns about my…
I called today over concerns about my account after vacating a commercial property. The call handler Daniel’s was absolutely fantastic. After being bombarded with all the information in my stressed state, he handled the situation calmly and professionally. Daniel’s has put my mind at ease but he’s gone above and beyond to help me out and I’m so grateful. Thankyou so much Daniel’s!
10 décembre 2025
Avis spontané
Réponse : Source for Business
Thank you so much for sharing this - we really appreciate you taking the time, especially after what sounds like a stressful situation.
Daniels is brilliant at what he does, and it’s lovely to know he helped put your mind at ease and went above and beyond for you. We’ll make sure to pass your review on to his manager for the recognition he deserves.
If you need anything else as you wrap things up with the property, we’re always here to help.
Kind regards,
The Source for Business Team
Olivia was a star!
Olivia was very friendly and helpful. A very good experience.
10 décembre 2025
Avis spontané
Réponse : Source for Business
We agree, she's definitely one of our stars!
We're so pleased Olivia was able to help, but if there's anything else you need, please don't hesitate to get in touch.
Kind regards,
The Source for Business Team
The lady who dealt with our issue was…
The lady who dealt with our issue was wonderful. Polite, courteous but professional.
She’s a credit to the company
8 décembre 2025
Avis spontané
Réponse : Source for Business
Thank you so much for taking the time to share this - we really do appreciate it!
It’s great to hear your issue was handled so well. We’re lucky to have a fantastic customer service team, and we’re really pleased they were able to give you the support you deserved.
Kind regards,
The Source for Business Team
Kevin dealt with my query fully and…
Kevin dealt with my query fully and professionally. Excellent service.
4 décembre 2025
Avis spontané
Réponse : Source for Business
Thank you for sharing your feedback, it's great to hear that Kevin was able to help!
Kind regards,
The Source for Business Team
Actually the most helpful customer…
Actually the most helpful customer service I have had to date ever!
3 décembre 2025
Avis spontané
Réponse : Source for Business
Wow - thank you! We’re thrilled to hear that this was the most helpful customer service you’ve ever received.
We really appreciate you taking the time to share your experience!
Kind regards,
The Source for Business Team
Excellent service
Excellent service, helpful and understanding of a not particularly straight forward request!
3 décembre 2025
Avis spontané
Réponse : Source for Business
This is great to hear, we're really pleased the team was able to help resolve everything for you.
King regards,
The Source for Business Team
Kevin was very helpful setting up our…
Kevin was very helpful setting up our new account.
3 décembre 2025
Avis spontané
Réponse : Source for Business
Welcome to Source for Business! We’re pleased that Kevin made setting up your new account quick and straightforward.
If there’s anything more we can help you with, please don’t hesitate to get in touch. You can also find helpful information on our website - including how to register for our online MyAccount portal, where you can manage your account at a time that suits you.
Kind regards,
The Source for Business Team
Excellent Customer Service!
Kevin was extremely helpful in setting up my new account with Source B. He explained everything clearly and was very professional throughout, answering all of my questions. Thank you Kevin!
2 décembre 2025
Avis spontané
Réponse : Source for Business
Welcome to Source for Business! We’re pleased to hear that Kevin made setting up your new account quick and straightforward.
If there’s anything more we can support you with, please don’t hesitate to get in touch. You can also find helpful information on our website - including how to register for our online MyAccount portal, where you can manage your account at a time that suits you.
Kind regards,
The Source for Business Team
Very friendly manner
Very friendly manner. Knowledgeable and was able to answer all my queries.
2 décembre 2025
Avis spontané
Réponse : Source for Business
This is great to hear - thanks so much for taking the time to share your feedback!
Kind regards,
The Source for Business Team
Very unhelpful
As an executor trying to sort out my late parents estate, this company has been extremely unhelpful.
28 novembre 2025
Avis spontané
Réponse : Source for Business
Thank you for sharing your feedback. We’re sorry to hear that the service you received has not met your expectations, we appreciate you bringing this to our attention. Our team will be reaching out to you directly to discuss the matter further and offer assistance.
Kind regards,
The Source for Business Team
Rang up to take over the account from a…
Rang up to take over the account from a colleague who had left the business. Very helpful call handler (Michael) who assisted me with all of my queries.
27 novembre 2025
Avis spontané
Réponse : Source for Business
Thank you for taking the time to share your feedback!
We’re pleased to hear that Michael was able to help with the change over of your account. If there’s anything more you need, please don’t hesitate to get in touch - we’re always here to help.
Kind regards,
The Source for Business Team
Totally Satisfied
My call was taken promptly by Louise, who was courteous, funny, informed and professional. She dealt with my query quickly and totally satisfactorily and the service she provided was first-class. Companies often claim that calls are important - Louise actually made me feel that my call WAS important and is an excellent point of contact for the company.
27 novembre 2025
Avis spontané
Réponse : Source for Business
Thank you so much for sharing this - its really made our day!
We’re pleased to hear that Louise gave you such great service. She’s one of our best, and we’ll make sure your comments get passed on to her.
If you ever need anything else, please don't hesitate to get in touch.
Kind regards,
The Source for Business Team
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