No one available initially but called back within 30mins, explained clearly the options available. Booking my choice was simple and straightforward. The agent was helpful and pleasant at all times and... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Sovereign booked the stateroom room we wanted for us, and managed to get an even better price from an well known online booking cruise site, as the sovereign price promise match says. Thank you Rebecc... Voir plus
L'entreprise a répondu
Having just returned from a cruise booked through Sovereign, I have now amended and upgraded a cruise for 2027 and booked a new one for 2028. Whoever I’ve spoken to has been very helpful and phones... Voir plus
PLAIN SAILING FROM FIRST CONTACT, TO BOOKING AND RECEIVING DOCUMENTS AS ALWAYS. ALL THE STAFF I HAVE DEALT WITH OVER THE YEARS HAVE BEEN MOST HELPFUL, FRIENDLEY AND POLITE. ON THIS OCCASSION I DEALT... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The Sovereign Cruise Club is the UK's largest luxury cruise agent. We answer 95% of all calls within three rings with no automated call answering. We promise the finest service, renowned expertise & the guaranteed best prices. Fully ABTA/ATOL protected.
Coordonnées de contact
14 Diddenham Court, Grazeley, RG7 1JQ, Reading, Royaume-Uni
- 03331 224466
- info@sovereigncruise.co.uk
- sovereigncruise.co.uk
4,9
Excellent
890 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Pleasant and informative
25 juin 2026
Réponse de The Sovereign Cruise Club
Dear Gloria Foyle,
Thank you so much for your recent 5-star review.
We are pleased to hear you found our team pleasant and informative.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Friendly helpful service, good value
Friendly helpful and prompt answer on telephone. Skye was excellent. Good value pricing.
2 juillet 2026
Réponse de The Sovereign Cruise Club
Dear Wightie,
Thank you so much for your recent 5-star review.
We are delighted to hear that Skye provided a friendly, helpful, prompt service and that you were pleased with our great value pricing.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Great company… Great customer service…
Great company… Great customer service by the team and great prices…. You can speak to the same person if you wish… The phone is answered promptly…. Wonderful !
1 juillet 2026
Réponse de The Sovereign Cruise Club
Dear Kim Metcalf,
Thank you so much for your recent 5-star review.
We are pleased to hear you enjoyed our customer service, competitive prices and the personal touch of speaking with the same luxury cruise consultant.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Réponse de The Sovereign Cruise Club
Dear Customer,
Thank you so much for your recent 5-star review.
We are thrilled to hear our team were knowledgeable and helpful.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Réponse de The Sovereign Cruise Club
Dear Adam,
Thank you so much for your recent 5-star review.
We are pleased to hear you received excellent service.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Réponse de The Sovereign Cruise Club
Dear Totonpie,
Thank you so much for your recent 5-star review.
We are thrilled to hear you found that we were able to offer you the best price.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Exceptional service and great pricing
Exceptional service and great pricing. An absolute joy to deal with every time. I’d recommend Sovereign to anyone booking a cruise.
1 juillet 2026
Réponse de The Sovereign Cruise Club
Dear Customer,
Thank you so much for your recent 5-star review.
We are thrilled to hear you enjoyed our service and found great value in your booking.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
What’s not to love about this excellent service?!
Skye, who dealt with our two bookings was polite, friendly and keen to learn what we were looking for. She found exactly what we wanted and at an extremely competitive price in a quick and efficient manner. My wife and I were very, very impressed. Many thanks - we will be recommending Sovereign to all our cruise friends for sure.
26 juin 2026
Réponse de The Sovereign Cruise Club
Dear Michael Hussey,
Thank you so much for your recent 5-star review.
We are delighted to hear that Skye provided such friendly, attentive service and found the perfect cruises for you at a great price. Your recommendation means a great deal to us and we appreciate your support.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Helpful Easy and Good Value
The booking was very easy. All very informative and helpful throughout the conversation. Our needs were listened to and accommodated with clear explanation of our options and costs. We were also given the time we needed to make informed choices.
23 juin 2026
Réponse de The Sovereign Cruise Club
Dear Malcolm Green,
Thank you so much for your recent 5-star review.
We are delighted to hear that your booking experience was straightforward and that our team took the time to understand your needs, clearly explain your options and help you make informed decisions.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Réponse de The Sovereign Cruise Club
Dear Susan,
Thank you so much for your recent 5-star review.
We are pleased to hear that you found our team helpful, friendly and efficient.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
I was able to make my cruise booking…
I was able to make my cruise booking easily without any hassle. The Sovereign advisor, Skye Mullally-Ifill was most helpful and informative. I have used Sovereign for cruise bookings many times over the years and my latest experience was once again first class.
24 juin 2026
Réponse de The Sovereign Cruise Club
Dear Roger Hart,
Thank you so much for your recent 5-star review and continued loyalty.
We are delighted to hear that your booking process was smooth and that Skye provided such a helpful and informative service.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Experienced team
We have booked 4 cruises with Sovereign. The team is knowledgeable and very responsive. Great follow up and availability. Easy process and direct relationships with cruise companies.
29 juin 2026
Réponse de The Sovereign Cruise Club
Dear Anne Francoise Rankine,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you have had such positive experiences with our team and that you have found us knowledgeable, responsive and easy to work with.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Excellent service when booking
Joe was very efficient and friendly. He returned my call as promised.
29 juin 2026
Réponse de The Sovereign Cruise Club
Dear Carole Blake,
Thank you so much for your recent 5-star review.
We are pleased to hear that Joe provided you with efficient and friendly service and followed through by returning your call as promised. We will be sure to pass on your kind comments to him.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Our contact person Martin Cross is…
Our contact person Martin Cross is extremely efficient and helpful as always.
29 juin 2026
Réponse de The Sovereign Cruise Club
Dear Graham Witherington,
Thank you so much for your recent 4-star review.
We are delighted to hear that Martin has once again provided you with such efficient and helpful service. We will be sure to share kind words with him.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Always have a great experience when…
Always have a great experience when booking with Sovereign Cruises. They answer the phone quickly, get you a quote in minutes and provide a personal service not to mention being great with their discount. Highly recommended.
25 juin 2026
Réponse de The Sovereign Cruise Club
Dear Mr Carlino,
Thank you so much for your recent 5-star review and continued loyalty.
We are delighted to hear that you have consistently had a great booking experience with us and that our team's personal service, quick response times and competitive pricing have made a difference.
Your recommendation means a great deal to us and we look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Excellent company to deal with…
I appreciate the phone being answered promptly and if no-one available they call you back within ten minutes.
I also appreciate the staffs good manners and efficiency.
I have nothing but praise for Sovereign Cruise Club and I always recommend them to others. They are invariably cheaper than other Cruise companies.
Not to forget ...they print your tickets for you at your request ✨️.
The booking process is simple and the staff are delightful 😊.
18 juin 2026
Réponse de The Sovereign Cruise Club
Dear Alan JS,
Thank you so much for your recent 5-star review and continued loyalty.
We are pleased to hear you appreciate our prompt call handling, efficient service and the professionalism of our team.
It is great to know the booking process and added touches, such as ticket printing, make things easier for you.
Your kind recommendation and continued support mean a great deal to us and we look forward to assisting you again in the future.
Kind regards,
The Sovereign Cruise Club
Réponse de The Sovereign Cruise Club
Dear Richard,
Thank you so much for your recent 5-star review.
We are pleased to hear you were happy with both our competitive prices and the service you received from our team.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Réponse de The Sovereign Cruise Club
Dear Paul Terry,
Thank you so much for your recent 5-star review.
We are delighted to hear you found our team dependable and professional.
Your feedback means a great deal to us and we look forward to helping you with your future travel plans.
Kind regards,
The Sovereign Cruise Club
I was generally happy BUT
I was generally happy with the service and the price, but I had not until I realised that Sovereign had quoted me for flights via Amsterdam when I had specifically requested a flight via Heathrow. No mention of the change until flight details received after deposit paid!! I'll be very very careful if I ever use Sovereign again.
17 juin 2026
Réponse de The Sovereign Cruise Club
Dear Fraser,
Thank you for your review, we are very sorry to learn of your dissatisfaction on this occasion.
We have investigated this matter and apologise for one of our team members human error on this occasion by not complying with our company policy of confirming the full flight details to you at the time of booking.
A member of our Senior management is contacting you this afternoon in order to apologise personally to you, to attempt to resolve this matter to your satisfaction and to restore your confidence in us.
We once again apologise to you and thank you for booking with us once again, it is much appreciated.
Kind regards,
The Sovereign Cruise Club
Réponse de The Sovereign Cruise Club
Dear L.inda,
Thank you so much for your recent 5-star review.
We are pleased to hear you found our team very efficient.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
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