No one available initially but called back within 30mins, explained clearly the options available. Booking my choice was simple and straightforward. The agent was helpful and pleasant at all times and... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Sovereign booked the stateroom room we wanted for us, and managed to get an even better price from an well known online booking cruise site, as the sovereign price promise match says. Thank you Rebecc... Voir plus
L'entreprise a répondu
Having just returned from a cruise booked through Sovereign, I have now amended and upgraded a cruise for 2027 and booked a new one for 2028. Whoever I’ve spoken to has been very helpful and phones... Voir plus
PLAIN SAILING FROM FIRST CONTACT, TO BOOKING AND RECEIVING DOCUMENTS AS ALWAYS. ALL THE STAFF I HAVE DEALT WITH OVER THE YEARS HAVE BEEN MOST HELPFUL, FRIENDLEY AND POLITE. ON THIS OCCASSION I DEALT... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The Sovereign Cruise Club is the UK's largest luxury cruise agent. We answer 95% of all calls within three rings with no automated call answering. We promise the finest service, renowned expertise & the guaranteed best prices. Fully ABTA/ATOL protected.
Coordonnées de contact
14 Diddenham Court, Grazeley, RG7 1JQ, Reading, Royaume-Uni
- 03331 224466
- info@sovereigncruise.co.uk
- sovereigncruise.co.uk
4,9
Excellent
890 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Efficient and to the point
Efficient and to the point - That’s the title and to the point - what more can i say !
17 juin 2026
Réponse de The Sovereign Cruise Club
Dear Geoffrey Davies,
Thank you so much for your recent 5-star review.
We are delighted to hear you found our team efficient and straightforward.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
From the start to finish of my enquiry…
From the start to finish of my enquiry Hans helped us to obtain a Cruise that we are really looking forward to.
24 juin 2026
Réponse de The Sovereign Cruise Club
Dear Lorraine Wyld,
Thank you so much for your recent 5-star review.
We are thrilled to hear that Hans was able to help you find the perfect cruise.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Superb Customer Service
Superb Customer Service from all the advisers we have dealt with over the years.
24 juin 2026
Réponse de The Sovereign Cruise Club
Dear Customer,
Thank you so much for your recent 5-star review.
We are pleased to hear you have consistently received superb customer service from our team over the years.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Booked it over the phone f
Booked it over the phone to one of your advisers who was efficient, polite and seemed to understand our requirements.
No complaints up to now.
16 juin 2026
Réponse de The Sovereign Cruise Club
Dear Alan Sprowell,
Thank you so much for your recent 5-star review.
We are delighted to hear that our team were efficient, polite and took the time to understand your requirements.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Staff very efficient and well organised!
16 juin 2026
Réponse de The Sovereign Cruise Club
Dear Mike,
Thank you so much for your recent 4-star review.
We are pleased to hear you found our team efficient and well organised.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
All very efficient and professional and…
All very efficient and professional and a very competitive price.
23 juin 2026
Réponse de The Sovereign Cruise Club
Dear Swindon Customer,
Thank you so much for your recent 5-star review.
We are delighted to hear you found our team to be efficient and professional. It is great to hear that you were happy with our competitive pricing.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Réponse de The Sovereign Cruise Club
Dear Howard,
Thank you so much for your recent 5-star review.
We are pleased to hear that you found our team efficient, friendly and knowledgeable.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Réponse de The Sovereign Cruise Club
Dear Guest,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you found our team to be so helpful.
We hope you have a fantastic cruise and we look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
It's time cruiser
Having never booked a cruise before, the gentlemen who assisted me over the phone was knowledgeable and helpful and able to guide me through the booking process with ease.
18 juin 2026
Réponse de The Sovereign Cruise Club
Dear Kim Wilson,
Thank you so much for your recent 5-star review.
We are delighted to hear that your first cruise booking experience was such a positive one. Our team takes great pride in providing knowledgeable guidance and making the booking process as simple and stress-free as possible.
We hope you have a fantastic cruise and we look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Good price knowledgeable staff
Good price knowledgeable staff . Have used sovereign several times and have not vbeen disappointed
18 juin 2026
Réponse de The Sovereign Cruise Club
Dear Robert,
Thank you so much for your recent 5-star review and continued loyalty.
We are delighted to hear that you have found our team knowledgeable and our prices competitive.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
The swift response to my questions…
The swift response to my questions regarding the differing cabin options with the corresponding costs
18 juin 2026
Réponse de The Sovereign Cruise Club
Dear Alan Ormston,
Thank you so much for your recent 5-star review.
We are pleased to hear that our team were able to respond quickly to your questions and provide clear information on the different cabin options and pricing.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
very helpful and clear with the process
16 juin 2026
Réponse de The Sovereign Cruise Club
Dear Jacqueline Boughton,
Thank you so much for your recent 5-star review.
We are thrilled to hear that you found our team helpful and that the booking process was clear and straightforward.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Responsive knowledgeable service as it…
Responsive knowledgeable service as it has always been for all my Cunard cruise bookings
Agents always have the time to discuss your requirements and you can trust their guidance and prices
Thankyou Elizabeth
17 juin 2026
Réponse de The Sovereign Cruise Club
Dear Mr G Mills,
Thank you so much for your recent 5-star review and continued loyalty.
We are delighted to hear that you have found our team knowledgeable, responsive and helpful in finding the right cruise for you.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Réponse de The Sovereign Cruise Club
Dear John Lear,
Thank you so much for your recent 5-star review.
We are delighted to hear that you consistently find our team quick to respond, polite and able to provide the information you need.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Outstanding service
Outstanding service. Concise, clear information delivered by courteous friendly staff.
16 juin 2026
Réponse de The Sovereign Cruise Club
Dear Maura,
Thank you so much for your recent 5-star review.
We are pleased to hear that you received outstanding service and found our information clear and concise. It is great to know that our team’s friendly and courteous approach made a positive impression.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Réponse de The Sovereign Cruise Club
Dear Victoria,
Thank you so much for your recent 5-star review.
We are pleased to hear that you found our team to be professional and prompt.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Very professional and helpful staff
Very professional and helpful staff, Poppy was first class in the way she dealt with our booking, we will definitely be using Sovereign again!!
16 juin 2026
Réponse de The Sovereign Cruise Club
Dear Mark Lynn,
Thank you so much for your recent 5-star review.
We are delighted to hear that Poppy provided such a professional and helpful service and made your booking experience a positive one. We are thrilled to know you will be choosing Sovereign again.
We look forward assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Réponse de The Sovereign Cruise Club
Dear Fiona,
Thank you so much for your recent 5-star review.
We are delighted to hear that Skye was patient, helpful and kind throughout the booking process. It is great that she was able to find the perfect cruise for you.
We look forward assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Always happy …
Hans was very helpful and went through all cabin options as a last minute booking so many cabins already sold.
It’s always handy to have a brochure in front of you to look where cabin numbers are that are available.
We’ve used sovereign cruises before so always think of going through them if we don’t book direct with cruise line.
16 juin 2026
Réponse de The Sovereign Cruise Club
Dear Carol,
Thank you so much for your recent 5-star review.
We are pleased to hear that Hans was able to help you navigate the available cabin options, especially with it being a last-minute booking. We agree that having a brochure to hand can be very useful when comparing cabin locations and availability.
We appreciate your continued support and are grateful that you consider The Sovereign Cruise Club when planning your cruises.
We look forward assisting you again soon.
Kind regards,
The Sovereign Cruise Club
Réponse de The Sovereign Cruise Club
Dear Samuel Quick,
Thank you so much for your recent 5-star review.
We are thrilled to hear that our team were friendly and helpful.
We look forward to assisting you again soon.
Kind regards,
The Sovereign Cruise Club
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