I've used this company for a few years now and never had to call for any reason, I've purchased a new phone so wanted the policy swapping over from old to new, i called up and spoke to a lovely hap... Voir plus
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Lisa was fantastic to deal with we had a bit of a broken line which she phoned me straight back, the process was smooth and fast with no hard sales tactics
Call answered very quickly by a lovely lady called Emma. She was extremely polite and helpful in making the necessary changes to my policy. Excellent service.
Easy to understand phone options. Easy to find info I needed to be prepared. Quick reply. Courteous, clear , patient, respectful, efficient, effective member of staff… sorry I didn’t note her name... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
SPB UK is a leading provider of protection solutions, trusted by millions of customers across the UK and Europe. For over 20 years, we’ve supported people through life’s unexpected moments. Whether that’s a lost phone, accidental damage, or the need to make a claim quickly and easily. We work with some of Europe's best‑known brands to deliver insurance and service programmes that put customers first. Our focus is simple: clear communication, fair decisions, and support that makes things easy when you need it most. Every review helps us improve, and we’re committed to continually strengthening our service. Thank you for choosing SPB, we’re here to help whenever you need us.
Coordonnées de contact
3000, Lakeside, North Harbour, PO9 3EN, Portsmouth, Royaume-Uni
- spbuk.com
4,8
Excellent
142 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Insure and Go are perfect
Insure and Go are perfect. I would definitely recommend them.
10 décembre 2024
Avis spontané
Réponse de SPB UK
Thank you for your positive feedback! We're thrilled to hear that you had a great experience. Your recommendation means a lot to us, and we're glad we could meet your expectations. If you have any more feedback or need assistance in the future, feel free to reach out. Safe travels! 🌟
Kind regards
Hayley
The claims handling team were great and the portal is really easy to use
The claims handling team were great, and the claims portal is easy to use. They were able to bar my phone and instruct me on how to get the right evidence. My claim was reviewed and resolved within an hour - and a replacement was sent the same day. Stuart/Stewart in particular was super helpful. Thanks!
9 décembre 2024
Avis spontané
Réponse de SPB UK
Thank you for sharing your experience! We're delighted to hear that our claims handling team and portal made the process smooth for you. It's fantastic that your claim was resolved so quickly and that you received a replacement the same day. We'll be sure to pass on your kind words to Stuart/Stewart. If you need any further assistance, don't hesitate to reach out. We're here to help! 😊
Kind regards
Hayley
Really Helpful
I could not find my proof of purchase for my son's phone so I thought I wasn't going to be able to get his phone fixed. I was also going to cancel the policy as I thought there was not point as I had no proof of purchase. Charli phoned me out of the blue and said they would fix the phone as I been witht the company for over 2 years. Happy and relieved is not the word. Insurance policy renewed, and a happy son as his phone is getting fixed. Thank you Charli.
6 décembre 2024
Avis spontané
Réponse de SPB UK
Thank you for sharing your story! We're so glad to hear that Charli was able to assist you and turn a stressful situation into a positive experience. It's wonderful that your son's phone is getting fixed and that you're happy with our service. Your loyalty over the past two years means a lot to us. If you need any further assistance, please don't hesitate to reach out. We're always here to help! 😊📱
Kind regards
Hayley
Most helpful
Most helpful, explained all options open to me and even called back so sensitive infoprmation wasn't passed whiles walking down the street, called back exactly when arranged
6 décembre 2024
Avis spontané
Réponse de SPB UK
Thank you for your feedback! We're pleased to hear that our team was able to provide clear explanations and accommodate your needs by calling back at a convenient time. Ensuring your sensitive information is handled securely is a top priority for us. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help! 😊📞
Kind regards
Hayley
Great company to work alongside
We have worked alongside SPB as a supplier for 10+ years. The team are proactive, forward thinking, positive and customer focused.
It is a pleasure to work alongside SPB and we would not hesitate to recommend their services.
28 novembre 2024
Avis spontané
Réponse de SPB UK
Thank you, Mark Bryan, for your wonderful feedback! We're thrilled to hear about your positive experience working with SPB over the past decade. It's fantastic to know that our team's proactive, forward-thinking, and customer-focused approach has made such a positive impact. We truly value our partnership and appreciate your recommendation. Looking forward to many more successful years together! 😊
Kind regards
Hayley@SPB
Amazing company to deal with
Amazing company to deal with! Very professional and efficient. Our business have been partners with them for a number of years and will continue to work with them for many more!
13 novembre 2024
Avis spontané
Réponse de SPB UK
Thank you for your fantastic feedback! We're delighted to hear that you've had such a positive experience with our company. It's wonderful to know that our professionalism and efficiency have made a lasting impression. We truly value our long-term partnership and look forward to many more successful years together! 😊
Kind regards
Hayley@SPB
SPB - Insurance as it should be
Having worked alongside SPB as a strategic partner and repairer for a number of years I cannot speak highly enough of the team at SPB, their professionalism and knowledge really is a breath of fresh air in a crowded industry. Liaising directly with Leone, Darren and others on a daily basis allows us to keep communication flowing and achieving timescales for our stakeholders and clients alike. SPB come highly recommended, for an efficient and streamlined claims process look no further.
12 novembre 2024
Avis spontané
Réponse de SPB UK
Thank you for your glowing review! We're thrilled to hear about your positive experience working with SPB as a strategic partner and repairer. It's wonderful to know that our team's professionalism and knowledge have stood out in the industry. We appreciate your kind words about Leone, Darren, and the rest of the team, and we're glad that our communication and efficiency have met your expectations. Your recommendation means a lot to us, and we look forward to continuing our successful partnership! 😊
Kind regards
Hayley@SPB
Working on behalf of SPB UK as a…
Working on behalf of SPB UK as a supplier has been great, the attention to detail in the slick effortless structure allows us to grow and work to meet all needs for their customers/claims. i have personally dealt with Leone, Darren and Carl who have been a detrimental part of ensuring all KPI's are met as well as quality in the work that is ultimately delivered to the end user. When things seem to go wrong the team are very prompt to flag and assist in resolving them with as little effect on the customer as possible. i would highly recommend the team and can only thank them for all the support with all queries and issues we have had.
12 novembre 2024
Avis spontané
Réponse de SPB UK
Thank you for your detailed and positive feedback! We're delighted to hear that working with SPB UK has been a great experience for you. It's fantastic to know that our attention to detail and efficient structure have supported your growth and helped meet customer needs. We appreciate your kind words about Leone, Darren, and Carl, and their dedication to ensuring quality and meeting KPIs. We're also glad to hear that our team has been prompt in resolving any issues with minimal impact on customers. Your recommendation means a lot to us, and we look forward to continuing our successful partnership! 😊
Kind regards
Hayley@SPB
I have been paying 10£/month for almost…
I have been paying 10£/month for almost 2 years for my insurance and now that I need it they are asking me 100£ to cover the cost associated to repairing my phone. this means I have been paying almost 240£ for no reason. I asked to cancel my policy ASAP as there is no point keep giving money to these people. really disappointed, stay away from these people.
29 août 2024
Avis spontané
Réponse de SPB UK
Dear Domenico,
Thank you for your feedback. We understand your frustration and apologise for any inconvenience caused.
The £100 is the excess payment that was selected when you took out the insurance policy. This excess is a standard part of the policy terms and conditions, which helps keep your monthly premiums lower.
We value your business and are here to assist you. If you have any further questions or need assistance with your policy, please don’t hesitate to contact our customer service team.
Kind regards
Hayley@SPB
Truly awful!!! Avoid!!!
Truly awful!!!
They stated my laptop would be returned to me within 7 working days. It was not, so I’ve been without my computer for almost 3 weeks.
They didn’t even look at my laptop for 3-4 days (according to the online tracker) and then took several days to order and receive the parts.
Spoke to customer service 3 times to find out what was going on, all said they’d follow up and contact me, of which, only 1 actually did.
Now I’ve got it back, they have installed Windows 10, despite the fact I purchased the computer with Windows 11 pre-installed! Now, Microsoft won’t let me install Windows 11 for some unknown reason!!! The main app I require will only work with Windows 11. This has caused me so much chaos. I wish I’d gone with another company.
9 octobre 2023
Avis spontané
Réponse de SPB UK
Dear Ross,
We sincerely apologise for the inconvenience you've faced throughout the repair process, and we deeply regret the frustration and disruption this has caused. Your experience does not meet the standards we strive to uphold, and we appreciate your candid feedback, as it helps us identify areas for improvement.
We understand the importance of timely service and effective communication, and it's clear that we fell short in meeting your expectations. We acknowledge the delay in the return of your laptop and the miscommunication regarding the operating system reinstall.
To address your concerns and make amends, we are committed to taking the following steps:
Investigation and Resolution: We will conduct a thorough review of the entire repair process to identify the specific issues that led to the delays and miscommunication.
Operating System Correction: We understand the critical need for Windows 11 on your laptop. Our technical team will work promptly to resolve the Windows 11 installation issue and ensure your laptop operates as per your original specifications.
Improved Communication: We will implement measures to enhance our communication processes to ensure that customers are kept informed about the status of their repairs throughout the entire service journey.
We value your feedback and are committed to learning from this experience to prevent similar issues in the future.
Once again, we sincerely apologise for the inconvenience caused and appreciate your patience as we work to resolve this matter to your satisfaction.
Kind regards
Hayley@SPBUK
Steer well clear of this company
Steer well clear of this company. It has come to light they have been taking a monthly premium for a phone insurance I cancelled over 4 years ago. They are refusing to refund me.
I should of noticed the payments being debited but sadly I didnt. However it's not there money but they don't want to know.
DO NOT USE THEM - Insure 2 go underwritten by SPB UK.
27 septembre 2023
Avis spontané
Réponse de SPB UK
Dear Rebecca,
We sincerely apologise for the inconvenience and frustration you've experienced regarding the unauthorised monthly premium deductions for a phone insurance policy that was cancelled over four years ago. We appreciate you bringing this matter to our attention, and we want to assure you that we take this issue very seriously.
We understand the impact this situation has had on you, and we are committed to rectifying it as swiftly as possible.
Kind regards
Hayley@SPBUK
Do not use SPB UK
Do not use SPB UK, my phone was stolen when on holiday, and they are flat out refusing to pay out on the insurance even though I have not breached any of the guidelines.
If you hold a credit card with your bank, you can upgrade your account and with Loyyds phone insurance is included. DO NOT USE SPB.
15 septembre 2023
Avis spontané
Réponse de SPB UK
Dear Jamie,
Thank you for bringing your concerns to our attention regarding the recent incident involving the loss of your phone during your holiday. We sincerely regret any inconvenience you've faced and appreciate your feedback.
In order to better assist you, we would like to understand the details of your claim more thoroughly. It's possible that there might be some miscommunication or missing information that has led to the current situation.
To expedite the resolution process, could you please provide us with the following details:
• Your policy information.
• Any supporting evidence or documentation related to the incident.
• A brief summary of the circumstances surrounding the loss of your phone.
Our commitment is to provide timely and fair assistance to all our customers. We understand the importance of reliable insurance coverage during unforeseen events, and we want to ensure that your case is thoroughly reviewed.
You can share this information directly with our customer service team.
We appreciate your patience and cooperation in this matter and look forward to resolving it to your satisfaction.
Kind regards
Hayley@SPBUK
Couldn't have asked for more
So pleased with how this company dealt with my claim. Had my phone stolen abroad and then flew home the next day, so was concerned I wouldn't have the sufficient documents to claim i.e. Police report docs etc. But the claims process was made so easy - uploaded the documents I had, and they requested more and luckily I was able to provide what was needed. I then had to make a contribution payment to cover the cost of my phone, which was so easy to do. My replacement phone was then sent within 2 days. I then had an issue in that I was sent a black phone rather than the silver I had (i know this sounds silly and superficial but it was a brand new phone so i wanted to make sure I had the one I wanted hahah!). Simply sent them an email, and they advised to send my phone back and they will send a silver one. Within the next few days, I had my silver replacement.
Cannot speak highly enough, everyone I dealt with was professional, friendly, helpful and knew exactly how to deal with my issues. So rare in an insurance company. So thankful and will definitely be insuring my phone with this company every time I travel from now on :)
11 juillet 2023
Avis spontané
Réponse de SPB UK
Hi Kitty,
Thank you so much for taking the time to share your experience with us! We're delighted to hear that we were able to assist you efficiently throughout the entire claims process. Your feedback about the ease of uploading documents and the flexibility in accommodating additional requirements is truly appreciated.
We understand that the colour of your phone matters, and we're glad we could address that with a quick resolution. Your satisfaction is our priority, and it's fantastic to know that our team's professionalism, friendliness, and helpfulness stood out to you.
We look forward to being your go-to choice for phone insurance on your future travels. If you ever have more questions or need assistance, please don't hesitate to reach out. Safe travels, and thank you for choosing us!
Kind regards
Hayley@SPBUK
Don’t go anyone this insurance avoid I…
Don’t go anyone this insurance avoid I got bad experience
18 janvier 2023
Avis spontané
Réponse de SPB UK
Dear Rajeevathanan,
We're truly sorry to learn about your negative experience, and we appreciate you taking the time to share your feedback. We understand that a poor experience with our insurance services can be frustrating, and we genuinely apologise for any inconvenience you've encountered.
Our team takes customer feedback seriously, and we're committed to understanding the specifics of your situation to address and rectify the issues. To better assist you, we would appreciate additional details about the concerns you faced, such as your policy number or any specific incidents that led to your dissatisfaction.
Our goal is to provide a positive experience for all our customers, and we regret that we fell short in your case. Please be assured that we are actively working to improve our services based on the feedback we receive.
Once again, we apologise for any inconvenience you've faced, and we thank you for bringing this to our attention.
Kind regards
Hayley@SPBUK
Avoid these thieves
Avoid these thieves. Happy to take my money every month but somehow on the sly my excess charge went up from.£25 to £75 making it not worth it at all for the price of my phone. Never ever again, horrendous.
20 octobre 2022
Avis spontané
Réponse de SPB UK
Dear Jen,
We're genuinely sorry to hear about your dissatisfaction and the concerns regarding the change in excess charges. We understand that unexpected increases can be frustrating, and we sincerely apologise for any inconvenience this has caused.
Our team takes customer feedback seriously, and we are actively investigating the details surrounding the adjustment in your excess charge. We strive to be transparent with our customers, and we regret if there was any confusion or lack of communication regarding this change.
To assist you further and address your concerns, we kindly ask for additional information such as your policy number or any specific incidents related to the change in excess charges. Our aim is to resolve this matter promptly and ensure that you have a clear understanding of your policy terms.
Kind regards
Hayley@SPBUK
No gadget cover whatsoever
Their gadget insurance literally doesn't cover anything and they are unfortunately linked to a lot of other insurance companies so you don't see the reviews until after a bad experience. Not worth anyone's time or money. Really bad business practice
11 août 2022
Avis spontané
Réponse de SPB UK
Dear Aimee,
We sincerely apologise for the disappointment you've experienced with our gadget insurance, and we appreciate you sharing your concerns. We understand that having comprehensive coverage is crucial, and we regret if our current offerings did not meet your expectations.
Your feedback is invaluable, and we take it seriously. We're committed to improving our services and addressing any shortcomings in our coverage. We want to understand the specifics of your experience, and if possible, we kindly request additional information such as your policy details or any specific incidents you encountered.
We acknowledge the importance of transparency, and we're actively working on providing clearer information about our coverage to our customers. We understand the frustration of discovering reviews after a negative experience, and we are taking steps to enhance the visibility of our customer feedback.
Kind regards
Hayley@SPBUK
I had very negative
I had very negative, stressful experience using spb, they took ages to response, wasted my time asking me to collect evidence after evidence like receipt of mobile purchase; shopping done of the day of incident etc; police report was not enough etc in the end they just stated that they can not replace my mobile. I felt that they were unprofessional and would not advice any one to use them if they want to insure their phone. It was easier to join, that’s where they should ask questions about the phone and if incident happens they make it so difficult that every point you feel like to give up.
26 novembre 2021
Avis spontané
Réponse de SPB UK
We sincerely apologize for the negative and stressful experience you've encountered during your interaction with SPB. Your feedback is incredibly important to us, and we regret any inconvenience or frustration caused by the handling of your claim.
We understand your concerns and are actively investigating the issues you've raised. We acknowledge the need for a smoother and more efficient claims process and are committed to making the necessary improvements. Your experience does not align with the level of professionalism and service we aim to provide, and for that, we sincerely apologise.
To better assist you and address the specific challenges you faced, we kindly ask for additional details such as your claim reference number or any specific incidents that caused dissatisfaction. This information will help us thoroughly investigate your case and work towards a resolution.
Once again, we apologise for any inconvenience you've faced, and we appreciate your understanding as we strive to improve our services.
Kind regards
Hayley@SPBUK
Avoid this company at all costs
Avoid this company at all costs
they will just take your money and you will never get a claim back
I will be taking legal action against this company, they are thieves.
waste of time and energy dealing with them.
very very very very very disappointing
please do not go with them
they cancelled my claim without ant notice or reason
They will try everything to avoid you and delay your claim and at the end of it , they will close your case without any reason or explanation.
8 novembre 2021
Avis spontané
Réponse de SPB UK
Dear Mehdi,
We sincerely apologise for the frustration and inconvenience you've experienced with our services. Your feedback is deeply concerning, and we understand the importance of addressing your concerns promptly and effectively.
We take your comments seriously and are actively investigating the issues you've raised. We are committed to resolving this matter and would appreciate any additional information you can provide, such as your policy details or specific incidents related to the cancellation of your claim.
Once again, we sincerely apologise for any distress caused, and we appreciate your patience and cooperation as we work towards a resolution.
Kind regards
Hayley@SPBUK
Bad repair broke my phone.. avoid!
Bad repair broke my phone. SPB UK are refusing to fix their mistake or replace my phone. 100% would avoid. Over a week and I'm still waiting for a reply.
19 août 2021
Avis spontané
Réponse de SPB UK
Dear Mark,
We sincerely apologise for the distress and inconvenience caused by the negative experience you've had with our repair service. Your feedback is of utmost importance to us, and we understand the urgency of resolving this matter.
We are actively looking into the situation to understand the details of the repair and the subsequent issues you've faced. We apologize for any delay in our response and assure you that we are working to address your concerns promptly.
To expedite the resolution process, we kindly ask for additional information such as your claim reference number or any specific incidents related to the repair. This information will help us investigate the matter thoroughly and provide you with a satisfactory resolution.
We appreciate your patience and cooperation as we work towards a resolution, and we sincerely apologise for any inconvenience you've faced.
Kind regards
Hayley@SPBUK
Bought an insurance policy for both…
Bought an insurance policy for both phones, SPB didn't receive my DD Mandate so they cancelled my policy, I called several times, got policy reinstated only to leave one phone off the policy, spoke to different people everytime having to regale my whole scenario, kept going around in circles only to have someone NEW contact to say they never received my payment! I wasted so much sorting this! Totally incompetent, inept, unprofessional and completely untrustworthy, AVOID AT ALL COSTS!!!
16 avril 2021
Avis spontané
Réponse de SPB UK
Dear Guy,
We sincerely apologise for the frustrating experience you've had with our insurance service, and we understand the inconvenience this has caused. Your feedback is essential, and we regret falling short of your expectations.
We are actively investigating the issues you've raised to understand the root cause of the problems you've encountered. We acknowledge the importance of a seamless and efficient insurance process, and we are committed to addressing and rectifying these concerns.
To assist us in resolving your case more effectively, we kindly ask for additional details such as your policy number or any specific incidents related to the payment and policy cancellation. This information will help us conduct a thorough investigation and expedite the resolution process.
Once again, we sincerely apologise for any inconvenience you've faced, and we appreciate your patience and cooperation as we work towards a resolution.
Kind regards
Hayley@SPBUK
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