Ordered a set of black metal spindles and matching flexible shoes, the website was well laid out and very east to navigate and order, their prices are excellent. The delivery was next day and everythi... Voir plus
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Lisez les avis des autres
We want to thank the staff so much they were so helpful in the purchase from staircaase direct, we needed some very specific dimensions and they were provided, also ordered on Froiday delivered on... Voir plus
L'entreprise a répondu
Dawn & Leanne were very helpful in sorting my order out for me. Communication was excellent and they managed to resolve the issue and get the amended order out the same day to avoid delays. The help w... Voir plus
L'entreprise a répondu
Andy has been very helpful in helping me with my new staircase which looks great. We ordered extra parts (apron) which we forgot about and a mezannie. The staircase was well packaged with no damage... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Stairparts Direct are manufacturers and suppliers of timber staircases and associated stair parts to customers nationwide across the UK. Buy Factory Direct, purchase your stair parts directly from the supplier, as we design, manufacture and deliver at an unbeatable price. Browse our extensive collection, we manufacture and offer a large range of designs of spindles, newel posts, handrails, caps and trims; we are your one stop shop for any staircase project. Get in touch with our professional and friendly industry leading team, we are happy to guide you through any questions you may have, we will support you throughout this process. Our premium staircases and parts are expertly crafted with meticulous attention to detail, guaranteeing a reliable final product. We know how important it is that our customers receive their orders as fast as possible, which is why we offer a free speedy delivery on all stairparts with no minimum order! Start saving money today and buy direct from the manufacturer. You'll be amazed out our unbeatable quality, service and price
Coordonnées de contact
Stairparts Direct, Site 3A, Harelaw Industrial Estate, DH9 8UJ, Stanley, Royaume-Uni
- 0191 341 0077
- sales@stairpartsdirect.co.uk
- stairpartsdirect.co.uk
4,8
Excellent
848 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good website.
Good prices, good website with all relevent information on an extensive product base. Easy to navigate.
17 avril 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you so much for leaving your review! We appreciate this.
Easy to navigate website, free delivery of awkward shape/size item.
Easy to navigate website, clear information and
16 avril 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you for your review, we really appreciate this!
Quality.
Amazing service, easy to navigate website select your items. Delivery was quick and the items were all of high quality. Well Impressed and would highly recommend
3 avril 2025
Avis spontané
Réponse de Stairpartsdirect
We are happy to hear you are impressed with our service and products, thank you for leaving your review and please let us know if we can be of any help in the future.
Chuffed/chuffed/chuffed.
Chuffed/chuffed/chuffed.
We've just had a full flight of stairs with a landing balustrade made of solid oak with glass panels from Stairpartsdirect...We're completely over the moon with the overall aesthetics and the quality of finish of our new staircase..a joy to behold...More importantly though Stairpartsdirect's marvelous attention to detail right from our initial inquiry to the staircases stress free on time delivery...Their patience through out has been saintly..especially from young Danial and of course from Andy his boss too..both have been outstanding a credit to the company...Also you're very skilled workshop team deserve a mention/credit too for their amazing skill in making these beautiful stairs....Thank you all so very much, Sandra and Brian :-)
12 avril 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you for your kind words, it was a pleasure to work with you. We are so pleased to hear that you have had such an excellent experience and that your staircase looks amazing
Overall just good and easy
Easy ordering additional products thru “live chat” on website. Prompt responses and resolve of request
7 avril 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you for your review, we appreciate you taking time to provide feedback. Please don't hesitate to contact us if we can help in the future
perfectly finished and very well oacked very quick delivery
brilliant quick delivery and perfectly finished product
1 avril 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you so much for taking the time to leave your review, we are glad to hear that you are happy with your items. Thank you for your custom.
The lady I spoke to was very helpful…
The lady I spoke to was very helpful and understanding
28 mars 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you for leaving your review, we really appreciate this.
Réponse de Stairpartsdirect
We are pleased to hear that you are happy with our products and service. Thank you so much for taking the time to leave your review.
Exemplary Customer Service & Support
This Company clearly values its Customers and provides exemplary Customer Service throughout the Sales process & Service Delivery.
Entrusting 4.2m of timber handrail to a courier will invariably come with an element of risk & of course on this particular occasion the courier company managed to snap the handrail in half; the driver fled the scene without a single knock on the door. On reporting this to Stairpartsdirect I was assured that a replacement would be sent immediately by overnight service. This no-quibble, no-problem response leads me to write this review. The young lady handling this was completely on top of the situation and went about solving the problem cheerfully, efficiently and with great dispatch: delivering an object lesson in delivering Customer Service. (Well done Jade and thank you).
26 mars 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you so much for taking the time to leave your review, we really appreciate this. We are more than happy to help and we do apologise for any issues that have occurred with the carrier. Please do get in touch if we can help you further and thank you for your custom!
Simple process of completing order…
Simple process of completing order direct from your website. Price good and detailed information of item purchased.
24 mars 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you for your review, we appreciate you taking time to provide feedback. Please don't hesitate to contact us if we can help in the future
Great company
This is the second time I have made a purchase. And I am confident that the delivery of my order will be delivered with the same speed and care as the first.
Very pleased with everything from start to finish. 👍
23 mars 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you so much for your review, we really appreciate this! Thank you for your custom.
Excellent service…
Parts were good quality and reasonably priced, I ordered Sunday and they were on my drive Tuesday.
22 mars 2025
Avis spontané
Réponse de Stairpartsdirect
We are pleased to hear that you are happy with our products and service, thank you for your review.
Excellent product
Excellent product. Very impressive return procedure and refund when product no longer required. They went the extra mile.
20 mars 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you so much for taking the time to leave your review, we really appreciate this. We are always happy to help and we are glad you are happy with your items! Thank you for your custom.
The company rushed to me a replacement…
The company rushed to me a replacement bannister after I reported the original had a couple of small defects. The replacement is perfect.
There was no delay or quibble in replacing the original. I was very impressed.
11 mars 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you so much for leaving your review, we are more than happy to help with any issues. Thank you for your custom!
Excellent product delivered on time and…
Excellent product delivered on time and in full.
11 mars 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you for taking the time to leave a review, we're so pleased to hear you've had a positive experience
Prices so much cheaper than Wickes
Prices so much cheaper than Wickes. hopefully product will be good.
7 mars 2025
Avis spontané
Réponse de Stairpartsdirect
We really appreciate your feedback, we look forward to you receiving your order and thank you for your custom!
Great company
Very fair prices! Excellent products. Packaging was well done and delivered with extra care. Thank you
5 mars 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you so much for your review, we are happy to hear you are pleased with your items.
Great Service
Brilliant price,great quality,free delivery,great delivery company used.
3 mars 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you for your review, we appreciate you taking time to provide feedback. Please don't hesitate to contact us if we can help in the future
Brilliant after sales service
Easy to order, excellent after sales when sorting out my mistake at no extra cost. Would recommend product and company.
1 février 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you for your kind review, we're happy to help wherever we can.
Excellent product and great customer…
Excellent product and great customer service. Competitive pricing and free fast delivery! No hesitation in recommending this company .
10 février 2025
Avis spontané
Réponse de Stairpartsdirect
Thank you for your fantastic review, we really appreciate you taking the time to post it.
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