Stephens Wilmot Solicitors Avis 

Huge thanks to Cheryl and Tracy. Everything was super clear and well presented. Really easy to get hold of and really supportive with a difficult sotuation with my purchase.
Really good value for money service.

Cheryl Head made everything so smooth with our purchase of our first home. When questions were asked she was sure to reply almost instantly. Honestly such a smooth process. From what I’ve heard from other solicitors she made everything run so smooth. Thank you!
From Katie and Kris :)

Worked with Emma and Elise on an investment property purchase, it was important to us to expedite the title registration which was achieved extremely quickly. The legal advice was also great, and their experience and organisation makes them very easy to work with. I will use them again.

Excellent service from Cheryl & Tracy. Both were very helpful through a difficult process and always available at the end of the phone.

We have recently completed a purchase of our new home using Stephen Wilmots. Our solicitor was Cheryl Head and she has been amazing throughout the whole process and could not recommend her more.
Cheryl was very efficient at all stages and kept open communication at regular points to keep us updated along the way. Her assistance Tracey is very nice and helpful too
Would highly recommend using

Used Cheryl for the sale and purchase of my properties and teamed up with Tracy I couldn't fault a single thing from them. Communication was absolutely on point which is something I've lacked from other solicitors and even though we were dealing with another solicitor in my sale that wasn't so communicative they pushed as much as they could and got everything wrapped up in 13 weeks. I would not recommend another team for selling and purchasing property again.

Aimee and Shauna were brilliant,from start to finish they were always there for me and my questions,which were answered quickly

Very professional and very quick responses from both Aimee and Shauna. Very patient for what was a long drawn out conveyance (not their fault).

Professional and friendly.
Cheryl Head was recently my conveyancing solicitor for my first house purchase. She answered my queries quickly and remained professional and friendly throughout the process. I had quite a few questions about the searches and she was always quick to answer.

I would highly recommend Stephens Wilmot Solicitors.I really appreciate all your support and patience, thank you so much Tracy Blanchard and Cheryl Head, always there to support and always so very professional and efficient.

Fantastic service from Stephens Wilmot. Cheryl Head and her team who handled the conveyancing really made the whole process easy especially for a first time buyer! Would highly recommend!

I would highly recommend Stephens Wilmot. They offer a speedy and friendly service. All calls were answered immediately and emails were responded to within minutes. Very happy with the service and the fee.

SWS and in particular Aimee and assistant Shauna, were particularly proactive in acting for me on both a sale and an onward purchase. Things got a bit fraught to meet the deadlines that had been set, but they pushed the process along to achieve a win win for all. Well done

An absolute shambles from the start. I really would not recommend, especially if you’re a first time buyer. It will be the most stressful experience, full of unnecessary confusion and complications all caused by their own staff.
We’re now 11 months after completion and due to additional money being requested for something that hasn’t been explained properly, they are still managing to cause stress all due to a particular inexperienced and unprofessional individual (Kelly Groves).

To name a few of the issues:
We were switched solicitor midway through the process without any notice, which led to further delays and Kelly Groves not understanding what had already been provided.

We were told our file was being prepared but 10 weeks later, no progress had been made and Kelly’s response was that she had been busy with other completions and had annual leave. We were CONSTANTLY told ‘it’s too early to discuss exchange or completion dates’ but despite this, we were charged an expediting fee all at the last minute, even though the only delay was on their side (likely in order for them to get this fee).

Multiple completion statements were provided along the way with inaccurate figures along with fees that were not included as part of the original quote.

Upon completion; Kelly Groves left it until the very last hour on a Friday to confirm completion had gone ahead, despite the estate agent confirming this had happened earlier in the day. I also found myself having to chase and chase for confirmation, after not hearing a single thing from her all day.

Fast forward 11 months after completion and we are still in battle with Kelly Groves after her requesting funds (over £550) for something that should have been done prior to completion.
Kelly failed to want to explain the reasoning of these extra requirements and instead sent us to a silent management company (we were not even aware of) and their solicitor to find out the information ourselves. This solicitor provided us with the information and stated they had provided Kelly with this information on 12/08, yet by the 15/09 Kelly had still not passed this onto us. The other solicitor confirmed we were due a refund due to inaccurate fees, and again, Kelly was incapable of refunding us the correct amount which resulted in them finally making 2 refund payments.

I made a formal complaint in August and again at the beginning of September and it appears they do not follow their own complaints process listed on their website, as I still have not even received even an acknowledgment let alone a response.

To still be dealing with this nearly a year after completion is not what any buyer wants, or deserves, and Stephen Wilmots should be ashamed they let this go on despite raising this several times. I’m taking this to the legal ombudsman as solicitors should not get away with being incompetent.

Once again, I do not recommend. Please find yourself a reputable company. A company that has experienced staff. A company that has someone other than ‘Just Steve from accounts’ who answers the complaint calls. SAVE YOURSELF THE STRESS!

The level of service I received from Stephen WILMOT was exceptional. I had the pleasure of dealing with Natalie and her assistant Sarah. Both were brilliant throughout and the level of communication was second to none. Updates were relayed to me ASAP, emails responds were within the hour which initially surprised me but set a great precedent.
They were so good that when my first chain fell through, I stuck with Stephen Wilmot’s Natalie and Sarah because I strongly believe I couldn’t have gotten this level of service anywhere else. Many thanks to the team and especially Natalie and Sarah.

Consistent updates and happy to answer any queries. Thank you Tracy and Cheryl for your endless help!

I am extremely disappointed with the conveyancing services provided. Despite a straightforward, non-chain transaction, the sale of my property fell through after six months due to a significant lack of communication and progress. Promised updates were not fulfilled, leading to the loss of the sale and substantial monthly costs. Attempts to escalate the issue and request a discussion were ignored. This level of service is unprofessional and unacceptable. I will not be using their services again and seek an explanation for the poor communication and failed sale.

Great communication, a last minute issue was resolved swiftly. The buyers solicitor was very slow and poor. I was always confident that Stephens Wilmot were on top of the process and professionally kept the things moving. Thank you Natalie.

We have just exchanged and Aimee and Shauna have been great managing the sale and purchase, despite the various ups and downs along the way. I would highly recommend them

Caroline Facey was our appointed Solicitor and we found her efficient and proactive. We particularly appreciated that she answered the phone personally when we had a query.