Stephens Wilmot Solicitors Avis 

I won't be using again. Initially, it took a month for local searches to be applied for after we paid, creating delays, then a long time to get to the point of exchange. On the day of completion all did not go smoothly either. Communication appears to be solely through email, (its incredibly difficult to speak to anyone apart from the reception desk) - and then responses are not timely. Mistakes were made in statements of accounts. We have asked for call backs on a number of times, which haven't happened. Kelly was our main contact, with the case being passed to Rob on the completion day. We got there is the end, but not without some stress.

Our solicitors were incredibly patient (with many of my questions), professional in all of our interactions, and efficient and persistent where needed to get things over the line. We are really grateful.

Caroline Facey was the most helpful and understanding person to work with throughout the whole process of buying our first home. She helped us understand a lot of the process, was always quick to respond, and every bit of paperwork was completely thoroughly and efficiently. We felt very supported by Caroline, especially when the other party were trying to strongly weigh in, she was reassuring and continued to support us and our interests.

Caroline’s manner was so lovely and kind, we wouldn’t hesitate to recommend her to others.

I have only positive things to say about our recent experience with Stephens Wilmot Solicitors, whom we used for our house sale and further purchase which completed in Jan ‘25
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Cheryl Head, Tracy Blanchard and Kathryn Jones dealt with our case. All 3 gave excellent polite customer service both over the phone and via email. One of them was always available to speak to, and were able to provide clear accurate updates throughout. Very clear communication throughout the entire process. All paperwork was sent out, and requests made, in a timely manner. The whole service felt very efficient and the team definitely seemed very ‘on it’.

Honestly a perfect service and would definitely use this firm again.

I had a great experience with Stephen Wilmot Solicitors. Robert Stephens always responds to my email and telephone call within 24 hours.
Buying or selling properties is quite often stressful however, Robert Stephens' full support and client care has really taken off the stress from me.
This is my best experience in dealing with solicitors for property transaction and I strongly recommend Stephen Wilmot Solicitors.

Avoid at all cost, 6 months plus into selling and they still can’t get things sorted. We were ready to exchange before Xmas, for them to realise that contacts were not signed. 3 weeks later, still trying to exchange and complete but they have as much motivation or lack there of, to get this sale completed!

Useless, incompetent and do not use, even if there in your chain!

Had a great experience with Cheryl Head, Tracey Blanchard and Kathryn. On the ball with everything and very professional, patient and informative. Thanks all.

Dealt with Aimee & Shauna for our sale & purchase. Few little hiccups with unnecessary queries and an error on our final bill but nothing really to compare the process with, so think it was fine overall.

Would highly recommend Emma and Elise. From beginning to end both Emma and Elise were very professional, helpful and nothing was ever too much trouble. I went in with the unknown and the help and guidance i was given was amazing. I am really grateful and cannot thank them enough.

Tracy and Cheryl have been so helpful and responsive over the last few months. I had lots of questions as I was buying my first property and they both made sure I understood and explained everything very clearly. Will definitely use this solicitor again in future. Thank you.

For both our sale and purchase, I cannot rate Cheryl Head and Tracy Blanchard higher. Fantastic on all fronts when it really matters through what is a very stressful time, dealing calmly and professionally with some complications that arose as they often do. Very competent, excellent communication (which makes so much difference) and very efficient. Our buyers, their buyer and also various family members also moving around this time have all been really struggling with their solicitors and had terrible experiences so we really appreciated how good a service we have had. Thank you so much Cheryl and Tracy.

I'm very pleased with service provided by Elise from Stephens Wilmot. Elise is very professional, responds quickly to all emails and actions all queries. While using Stephens Wilmot service, I was selling and buying properties so I've had already experience dealing with solicitors which is not always easy so I can honesty say I would recommend Stephens Wilmot and I will be using them with next sale

Very happy. Thank you

I would highly recommend Cheryl Head & her team. Their reassuring and professional guidance was invaluable in a protracted house sale and new-build purchase. Communication throughout was prompt, clear and helpful.

Carla Lindsey was excellent throughout my first home purchase. She was always ahead of things, making sure everything moved quickly and smoothly. Any questions or queries I had were answered promptly and clearly, and she really took the time to make sure I understood every part of the process. Her support and professionalism really took the stress out of the process. Highly recommend.

I chose Stephens Wilmot Solicitors to assist me purchasing my first property, I was not disappointed with the service I received, Elise Evans explained everything to me and nothing was ever too much, as being a first time buyer I had so many questions and Elise was there to answer all of them, she was always polite and friendly on the phone and answered any emails swiftly.

Recently used Stephens Wilmot for conveyancing on both sale and purchase. Kelly was our agent. Unfortunately our experience was not good. Communication was poor, with little transparency on process or timescales. Could not get through via phone, and email had an average 2 day turnaround. We ended up exchanging and completing a day later, because the exchange took so long to finalise. Very stressful for all parties.
There were issues with accuracy of paperwork, even down to the final bill. Very frustrating experience I am afraid.
Only exception was Ade on reception who I did manage to speak to, and she was able to provide an update when all other parties were chasing me for updates !
I think perhaps they take too much work on for resources available.

I have had a great experience as a vendor with Stephens Wilmot who have been professional, responsive and reassuring throughout the process. I knew that everything was being managed effectively whilst working with Aimee and her team, and I received clear communication throughout. I felt reassured from the very start and I can't thank Stephens Wilmot enough.

We Purchased our house through Stephen Wilmot Solicitor, both Cheryl and Tracy acted on our behalf guiding us through the process.
We found that they were both professional, very responsive, easy to get hold off and speak to on the phone. They took the stress out of our experience.
Thank you once again Rebecca

After a slow start due to staff leaving, Caroline Facey was very helpful, responsive and cover all the detail in what was ultimately quite a complex transaction. Would have been 5 stars if it was just about her, but the unnecessary & uncommunicated delay by the company initially let this down.