Storage King USA Avis 

Very pleased with the Storage King Waterford, MI location. The staff, Angela and Mike, were extremely helpful and very friendly. I had a lot of questions and they were patient with me and showed the different types of units so that I could make an informed decision. If you need storage facilities, this is the place to go.
Susan

The rent was quite expensive, and I was disappointed with the company’s billing policy. Rent is charged for the entire month at the beginning of the month, regardless of when you move out. Even if you leave on the second day of the month, you are still required to pay for the full month. I don’t believe this is a fair policy, and I hope the company will consider making it more flexible and equitable for future tenants.

Gulf Freeway, Houston, Texas

I have been a loyal, compliant tenant at this facility since November 2025 with a perfect rental and payment history.

On Tuesday, July 7th, I went into the front office to discuss my balance due to temporary travel hardship.

Both the property manager, Nita, and her assistant manager explicitly assured me my account would be perfectly fine as long as my payment and late fee were settled within 30 days, explicitly telling me "not to worry."
Immediately after this agreement, I went to my unit (#052) during normal business hours to organize highly sensitive personal and legal documents.

Because I was handling confidential paperwork and contacting emergency programs, I kept my unit door lowered for personal privacy.

At least six hours later, Nita flipped into erratic, hostile behavior. She approached my unit shouting completely fabricated accusations that I was "living" in the storage unit simply because I was organizing my items during standard operating hours.

I stepped into my unit for less than 15 minutes to finish a necessary phone call, and by the time I came out, Nita had abandoned the facility and left work early for the day, refusing to let me rationally resolve the misunderstanding.

The facility then sent an immediate termination notice based on these false claims. When I contacted the Storage King USA Central Call Center to pay my full balance of $92.00, the central agent informed me that local management had completely DELETED my account profile from the master database to the point where I am entirely non-existent in their system. [1]

They have covertly wiped my profile to intentionally block me from making a good-faith payment, locking me out while I am traveling out of state, and threatening me with "criminal loitering" for trying to pay my bill. This is a malicious, illegal self-help eviction and absolute sabotage.

Do not trust this facility or Nita with your belongings. Corporate needs to intervene immediately, restore my deleted profile, and reinstate my lease.

Please Note, my official 5 star 🌟 at the beginning of my storage unit lease was deleted after facts.

Time was not established to really see their true color.

Be very wary of this storage facility. They do not honor their promotions or agreed rates.

The company (Storage King USA) offered me a 4-month promotion at 50% off for rental of a unit, which I paid up for in full in April 2026. The rental period includes August 2026 (08/01 - 08/31). They assured me that I would not have any changes to rate, as fully paid for the period. The company has subsequently sent me a letter informing that the rent for the last month will increase from $19 to $59 (three times the rental amount) for the last month of August (08/01 - 08/31). This is not only misleading, but also illegal, as the rent is not only fully paid for, it was also offered on promotion - the price for which they assured me would not change for the promotional period. Typically, they respond within an hour of any calls made (prior to my rental). Since my rental, I have made numerous efforts at calls, messages etc. with no response from a person working for the company.

Poor communication. Lies that get you to sign up and then a 53% rate increase after a short time. They have some robot that answers phone calls and you never get anybody. I don’t think a human works there except for maybe one person and that person must be a scumbag because you get nothing but lies and promises to get you to sign up and then none of the commitments are honored. Then they call you back from a number in Keema and Keema numbers are known for spam calls. Four days to get a phone call.

Raised the rent over 50% after a few months. Misled

They DO NOT return phone calls. When they do they only let it ring once then hang up. You call them back IMMEDIATELY and NO ANSWER! STRAIGHT to VM. My GRANDMA had died, I live little over an hour away, not in the best of health myself. I had not thought about storage. I was pass due so COULD NOT pay over the phone. LITERALLY had to call and have someone put it...she had to leave work to pay in CASH at the office! TOTAL AND UTTER BS! When she arrives no one in the office no sign on the door and blinds closed. She waited over 20 minutes for him and then manager was RUDE. When I called and asked to please be allowed to pay over the phone do to my Grandma dying like LITERALLY JUST DIED! He, I swear to goodness chuckled and you could hear, I could careless and I don't care attitude very very rude and disrespectful... He told me NO & IT NEEDED to be paid or else! Granted I was late but between my health issues and my Grandma he could have had some compassion. OH MIND YOU I LIVE OVER AN HOUR AWAY!!! I have asked to speak with the District Manager numerous times...never heard from them. Sent an email asking for DM to please call me ..AGAIN NOTHING...well I am totally out of commission, again granted my fault but NEVER EVER did I receive a call IF called there was NEVER a message left. NEVER WERE MY CALLS ANSWERED....I called today to make payment and they told me they were selling my storage. I am not healthy like at all ...I begged for them to give me one day asked the assistant manager to have someone give me a call..."I will tell them." I then ask will you please make sure someone calls me? She replies, "all I can do is give them the message.!" I never received a call and I CAN TELL YOU THIS ...if I find out they sold my stuff when I NEVER EVER RECEIVED A CALL IF SO NO MESSAGE LEFT informing me of unit being sold ..I KNOW the storage laws and I CAN PROMISE YOU I WILL spend these last days of my life telling what they did!!! My DEAD mama and Granny's stuff was in there. NEVER a call NEVER A MESSAGE LEFT if they did call. This place has had 42 complaints with the BBB in 2 years!!! I have already called the Self Storage Association and I WILL CALL Fayetteville's Dept of Health tomorrow because the last time I was there I saw 3 rats. The Property is rundown and I am sure not up to code on quite a few things. I was getting my stuff out between now and June 17th! I told Sharon that. I begged and she had NO compassion! I worked in that Industry for 15 years. Was a Property Manager for 10 and over saw all operations and employees of 2 facilities for the last 5 years. YOU DO NOT DO NOT do some of the things they have done to me... AGAIN if I find out they sold my stuff tomorrow....I will keep them so busy dealing with City violations, health department and the fire Marshal. I am sick and have HAD ENOUGH. MIND YOU MY RENT HAS GONE UP CRAZY and the place is truly disgusting!! I didn't have much of a choice or I would have NEVER rented from that place. Have all intentions on contacting the Fayetteville Observer and anyone else who will listen if they have sold my things. I have actually called wral 5 on your side as well. I have called MWR at Fort Bragg let them know the protocol for late payments because deploying Soldiers DO NOT need to rent from companies with no compassion!

Have been unable to get a hold of corporate billing. The local office kept telling me they would get my overpayment issue resolved but nobody from the corporate office would get back to me and the local office could not give me their telephone number to resolve myself. The local office sent 3 or 4 emails to their supervisor who did nothing to resolve. This company has unscrupulous management and never refunded my rent overpayment. Could not get a telephone number off of their website that they would respond to. They also increased rent way too often. Avoid this company at all cost.

You don't want this company they jack up their prices Every year and absolutely no justifying it whatsoever just have somebody sit behind a desk for a few hours Monday through Friday 99.9% of the time doing nothing

I attempted to lease a unit but to get my gate access i was supposed to come in and show proof of ID. I hadnt been able to make it since the store manager at 4068 E Fort Lowell Rd, Tucson, AZ 85712, Mariah, had closed early both days i arrived. I emailed about wanted to cancel and a refund and neither happened. Just today i got an email about a due balance which shouldn't be since i canceled and requested a refund. I understand there isnt a refund policy but i never even entered the facility. I was supposed to come in to confirm my ID and the manager was blatantly neglectful of my email, my issue and kept cutting me off on the phone. She refused to give me her last name for this complaint as well.

The representative, Wanda was very patient and helpful.
Walked me through the entire process.

Thank you very much Wanda.

Started out with less than a hundred dollars and ended up being almost 200... ridiculous.. Your storage didn't have light the roof was leeking and you have mice which all damaged my goods and on top of it all you kept raising prices on me lto the point that I felt like I was the only one paying you..manager was great but everything else was terrible.. You guys are rubbing people without any notice on top of providing terrible service.

I have stored my stuff at the Storage King on Johnston Parkway for the past four years. Because the fees have been rising astronomically, I decided to clear out my storage. While I was clearing my storage, I saw mold growing on my furniture and books. I have chronic sinusitis, nonallergic rhinitis, and asthmatic tendencies. I would have finished cleaning my storage, but I cannot take mold-infested stuff inside my car because of breathing difficulties. Throughout the years, I spent between $6,000-$8,000 on storage fees, and the things I wanted to preserve, like my brown leather couch and solid wood table, are no longer salvageable. Numerous times, I contacted the corporate office and local site, and they have been nonresponsive.
I had my things in a climate-controlled storage unit. Evidently, there had to be water leakage, and a time when the air conditioner was turned off. My wine case had melted candle residue on it. Storage King has a problem with retaining people. They want to charge me fees while I clean out the storage, and they tell me I have to pay someone to get my damaged stuff out of the storage. I would have been done clearing out the storage if they had responded to my concern earlier this month without delay and paid attention to the temperatures of their storage units. As I clean out the storage, I am determining how much damage has been done to my things. This organization owes me money because of its employees' incompetence and the damage to my stuff. The stuff that was destroyed is irreplaceable. I need my money back for the emotional trauma this incident has caused me.

This place is a complete joke! Our family is paying them monthly now for over a year. I came all the way out from Idaho to Michigan to help my mom get her stuff and they have some ridiculously rigid policy in which they won't release our stuff nor allow us to get our own stuff because only my mom's (common law) husband, my step dad's name is on the paperwork. Even though he is requesting and actually demanding to allow us to get the stuff because he's immobile. Hateful snakes!! No wonder all these other negative reviews! I wish they would have checked them out in advance. Do your homework!!!

Seems like they love to benefit from this kind of "soft" robbery. If they can't get the stuff while I'm here they are not mobile enough to get it. It's theft!!! We'll be looking into legal action. -5 stars!!!! Find someone who likes the customers who keep them in business!!!!

Terrible customer service,system doesn't allow debt cards,I had to call and let them run my card,my girl Luanne retired,after that hell went,they charged extra $10.00,that adds up,then hours of open location were not there,3days, 3hrs???How can you run business that way,you don't,so then no way to pay my bill,now they charge $300 for lein???Wtf is that crap...Storage king steals money,,,,shut them down...

Scam of a company that will raise rates every 6 months or less. My original rate was increased by 100% in less than a year.

PLEASE PLEASE DO NOT DO BUSINESS WITH THESE FOOLS! SHUT THERE BUSINESS DOWN! SHOW THEM WHAT THEY DOING IS NOT RIGHT! PLEASE IF YOU READ THIS DO NOT DO BUSINESS WITH THEM! ALL THESE BAD REVIEWS WE ALL ARE NOT LYING ON THESE PEOPLE! EVERYONE HAS THE SAME STORY!

MY STORY I RENTED A UNIT FROM THEM STARTING AT 115.00 PLUS 14.00 INSURANCE! I WAS TOLD THIS IS ALL I HAVE TO PAY! MONTHS LATER I LOOK AT MY ACCOUNT THEY STATED TAKING 155.00 OUT MY ACCOUNT I TALK TO THEM THEY SAID WELL OUR RATES WENT UP AND I SAID HOW YOU ALL JUST GOING TO TAKE MONEY OUT MY ACCOUNT WITH OUT MY PERMISSION SMDH! THEY THEN SAID WELL WE SENT AN EMAIL NOT EVERYONE LOOK AT EMAILS! SO TODAY I WAKE UP THEY DEDUCTED 259.00 OUT MY ACCOUNT SAYING WE WENT UP ON RENT WTF! SO YOU CHARGING ME MORE THEN DOUBLE NOW WHAT I STARTED WITH SMDH THIS IS ABSOLUTELY NOT RIGHT! I BEEN A LOYAL CUSTOMER FOR TWO YEARS THEY CHARGED ME 115.00 WHEN I FIRST CAME TO THEM ALMOST TWO YEARS AGO AND NOW I WAKE UP THEY CHARGE MY DEBIT CARD 259.00 WTF I AM GETTING MY STUFF OUT THIS WEEK THIS IS ABSOLUTELY NOT RIGHT OR OK! PLEASE PLEASE IF YOU READING THIS DO NOT DO BUSINESS WITH THEM GO SOMEWHERE ELSE DO NOT BELIEVE ANYTHING THEY SAY NOR THE EMPLOYEES THEY ARE GREEDY AND LIERS! FYI MY STORAGE UNIT STARTED ON THE 11TH OF EVERY MONTH THAT IS THE DAY THEY TAKE PAYMENT OUT THAT WAS SUPPOSED TO BE 155.00 AFTER THAT INCREASE! I WAKE UP ON 4/1/25 AND THEY TOOK 259.00 OUT MY ACCOUNT ON THE 1ST SMDH I DID NOT AUTHORIZE THIS TO BE TAKING OUT ON THE 1ST NOR DID I GIVE THEM PERMISSION TO TAKE 259.00 DOUBLE WHAT I STARTED WITH MORE THEN DOUBLE THE IS 100 PERCENT INCREASE

If I could give Storage King USA les than a star I would. THIS IS NOT A COMPANY YOU WANT TO DO BUSINESS WITH! They are greedy and have no morals. I am being charged more than 100% more now than when I started. Their costs have not increased by 100%. We are hurting, they want more and could not care any less about you the customer. We have been good customers for three years. Do yourself a favor, find another company to work with! Simply terrible and greedy people run this company. Run away!

I am writing as a deeply dissatisfied customer to express my frustration with the poor service I received at your Tallahassee location (942 SW Capital Circle). As a loyal client for 4 years and 7 months, I have never missed a payment but was penalized with a $30 late fee due to miscommunications and management failures.

Here are the key points:
• On 1/7/28, I called to inquire about moving out. I was informed I could move out by the 15th or make a payment to continue my rental.
• I assumed my rental would continue without disruption since I did not move out.
• On 1/14, I called to confirm my intent to stay another month.
• On 1/16, I received an email about my account being past due, and a late fee was assessed. When I called to dispute it, I was told a manager would call me back.
• Despite multiple follow-ups, my call was returned on 1/27, over 10 days later.

During my call with manager Sam, I was acknowledged as a great client but told late fees are removed only for issues on your end. I highlighted problems stemming from:
1. Lack of communication about auto-pay policies.
2. Delayed responses regarding payment inquiries before the late fee.

Despite thes noted issues on their end, no accommodation was made. I paid the full amount of $194, including the $30 late fee, and requested a resolution (e.g., a discount or alternative storage option), but none were offered.

This experience has left me feeling disrespected as a loyal customer. I demand:
1. A refund of the $30 late fee due to your team’s failure to communicate.
2. A formal acknowledgment of the inconvenience caused.

I plan to vacate the unit before February 15th and will share this experience in negative reviews regardless if no resolution is provided. I look forward to their immediate response and refund of $30. If I do not hear back within five business days, I will escalate this to corporate management and consumer protection agencies.

Sincerely,
Kenyatta Rosier
Loyal Customer since June 2021