Storage King USA Avis 

Horrible!!! Had my Food Truck Towed because they claimed they didn't know who was the owner. Never mind the fact that I had to provide all of my information showing ownership, insurance, and contact information. It was accidently parked in the wrong space. But rather than do diligence to locate the correct space and owner, they chose the more costly option for me the customer. Cost me $1000 to get my vehicle. Not to mention possible damages to the vehicle. I would say more but just more of the same. They are the worst....don't store your shoe box with them!

Terrible facility, very little help, and just now paid, only to be told my next payment date would be less than twenty days later, with no explanation. I also could not make an online account to pay, even with the correct access gate code.

No invoices, no help, no replies to emails. A godawful location, and I will be looking to get my money back.

641 NW 12 Avenue, Miami, FL, 33136

Moved in last month at an agreed rent price of $87 a month. Went to pay today, 4 weeks later and they want $134. When asked why, they said “ oh, our rental contracts are all month to month, and this month the rent increased by $47. Apparently, this is legal for them to do in Ohio. It essentially allows them to steal your property at any time, as they could just say, “oh your rent next month has increased by $5,000 or whatever, then if you dont have the 5 grand to pay you would just lose all your stuff. Stay away from this scandalous company. I paid the extra money this month and am moving out. Also, the state does require a 30 day nitice of an increase in rent but i dnt know if that applies to storage rentals. If so, what they are doing is illegal. Either way, Storage King is a fraud and a scam I would stay away. (I also love the walls made of plywood and the fact there are at least 20 bums living in there that come and go all day long without a car or any items to unload.) What a joke of a company

**Beware**
I do not recommend renting with this company. I was charged $82 ($41x2) while trying to rent a unit from them. They do not have record of either charge and it didn't apply towards my account. The managers do not have the ability to do anything other than take your money and they refuse to give you the contact info of someone who does. Storage King does not have any type of corporate contact info listed anywhere. If you call their call center they just route you back to the location manager who doesn't have the ability to do anything. Its extremely frustrating and absolutely ridiculous. They're basically thieves Who just take your money and tell you there is nothing they can do about it. Who knows what other payments this place loses on the reg. I'd definitely stay away.

Mike is what made my experience great! I have been a customer there since 2016 when Seacoast storage owned the property.

Mike is always happy and has a smile for you when you come in the door. He’s not afraid to say to a customer, “what if you try this and you might save a few dollars.” Customers love to hear that they are saving a few dollars.

Mike points out the improvements that Storage King has made to the former Seacoast property and it sounds like a brand new facility when he gets done explaining how much Storage King put into the property.

Keep Mike as the face of Storage King there at Fort Pierce and you will keep your customers.

I can’t say that I give Storage King the five stars due to rent increases that have been as high as 17%. As far as I am concerned, Mike deserves all the credit for the success of this Fort Pierce property.

My storage unit was broken into while facility security system was compromised. Even tho previous thefts had occurred to outside units, the indoor facility was left exposed and open to public. My boat electronics and tools were stolen. Storage King will not rectify this situation even tho their incompetence has caused it. I highly recommend one choosing a better facility. We are stranded without tools, parts, or the funds to finish repair of our home/sailboat

Nothing seems to ever go right. I'm being billed for a storage that is not mine taking it off my bank card with out permission. Meanwhile my real account is not paid and I can't seem to get anywhere on the app hopefully tomorrow when his business day I haven't lost my stuff yet while paying for who knows what storage. You're seeing if you garbage and an empty storage that's not true I was told by the owner of the storage the individual storage unit to put their stuff there I don't overs garbage or what it was I don't really care. They never seem to know which a rainy storage and which is not

They increase the rentals every 8 months; for 2024 the rate increase is over 9%. They keep expanding/building and it appears they pass on the cost to their customers. Filed a complaint and basically it falls on deaf-ears; nothing ever gets done. This is a Florida Location, I'm referring to.

I fell for the oldest trick in the book…. the classic bait-and-switch. After shopping for the best rates in my area, I chose these guys because they were the most competitive. And then the other shoe drops…a few months after moving all my stuff in, I get a notice of a rate increase. Not a small increase but a substantial one. I did some homework and this evidently is common with storage companies. Do your homework, folks. I didn’t and got played.

Update 10/20/23: They’ve just raised my rate again. In January, I signed up for a unit for $49 per month. In March, they raised my rate to $51 per month. In April, they raised my rate to $64 per month. And on October 19, 2023, these dishonest sleazebags raised my monthly rate yet again to $84 per month. They’ve almost doubled my monthly rate in about nine months.

This is what a bait-and-switch by a sleazy, dishonest business looks like, folks. Don’t be fooled.

StorageKing USA, 2689 Old Highway 31 North, Columbia, TN 38401.

This is my second time writing a review about the trailer that was stolen from me while being stored at the Storage King facility in Manor Tx. Storage King replied to my review and gave me a number to call, but when I called the number, it sent me back to the same person who I had been dealing with. Finally she told me that she would have someone call me from the regional office, but I never received a call. Now when I call I can’t even get anyone on line. Tires of getting the run around. About to see if any legal action can be taken against Storage King USA. I would advise people to do likewise.

Was a Saturday got locked out of my storage..key no longer worked..went storage office and Jeremy SAVED THE DAY for a small fee the lock was cut and I was able to continue with my projects...back to business.. recommend this company for their service!

Storage King bought out a privately owned self storage in my town. About a month later I was charged over $200 for a storage unit and RV storage site for the next month and but had vacated the property. After contacting local management they told us that the previous business had deducted the amount and it was not their responsibility to refund. HUH? But you owned the business. They said they had no contact information for the previous owner and that we would have to contact an attorney. Why? You owned the business now. Well, I finally located the owner of the business after doing my own research and he said his portion had been dissolved as of October 1, including all the banking, and turned over to Storage King. I am trying to contact headquarters now but haven't had a return call from local management in months so don't expect it now.

Storage King U.S.A (Western Branch location) needs a lot of improvement. Here's what I experienced:

1. I was sent to the wrong building, to get to my storage unit.

2. The elevator was inoperative, I couldn’t get to my things and no one was in the office.

3. I was given the option to insure my storage unit, but I declined. A few days after I completed my transaction, I was told that insurance was mandatory.

4. I was told that removing the things from my storage unit before the end of the month didn't matter, as they did NOT give a partial refund for unused time.

5. I was told I’d receive an email to confirm I’d vacated my storage unit, by the next day, but it took 2 days for me to receive the email. The correct date is important, especially if the new month starts on the day before they closed your account.

WORST PLACE EVER. AWFUL CUSTOMER SERVICE. Do not waste your time or money. These people are scammers and liars. They do not operate on basic business principles. Rotten to the core. Find another place that treats and values their tenants and customers and operates their business professionally.

I would refer Storage King USA to all my family and friends they are the best great personality, beautiful inside out warm and friendly would go the extra mile for you I love them they treat you like family 👪 much love ❤️

Find another place with upfront policies.
During move in manager assured me that I could move out at any time without being penalized. I moved in, when it was time to move could not get in touch with property manager due to vacation/holidays for over a week. After calling numerous times I was billed $60 late fee and paid $310 for 9 days of storage. Also fellow customers complained of being robbed. Storage unit was infested with ants and also storage door falling apart.

After my first review of my horrible experience with this company, I received two emails saying some one will call.
Of course, no one ever does.
The day in question, 6/28/23, I left several frantic messages. No one ever called, and it’s four days later. I did call the afternoon of the 29th, and was told there were no messages, and I had called the corporate office as well as the one where my possessions may be, but I don’t know and am afraid to ask. They were so nice when I rented the space but weren’t so nice after.
And my situation is such that all my personal possessions are there, but I am afraid to go. I am physically challenged and can’t do it alone. I will have to pay mover another unplanned amount to help me.
I am definitely getting an attorney tomorrow.

We recently rented a couple of storage units from this facility. Our experience is very positive. The facility is is very clean and well managed by the property manager Venetia. She is very attentive, personable, and helpful to accommodate our needs. We highly recommend this place.

We have a unit at Storage King USA 551 Fairfield Pensacola for almost a year. We went to get household items our of unit and was the old the gate was hit by lightning and unoperable. The Mgr Kelly didn't know when it was going to be fixed but we could take 2 hall's 2 doors gravel outside to get our stuff. Now I understand lightening problems but I don't understand the Mgr or someone not being able to open gate manually. Obviously I was upset since we had rented trailer, had taken off work unpaid for 2 days. Worse customer service ever. Had asked for credit on days we were unable to get out stuff and still don't have. She was horrible 😢. I would never ever recommend this facility to anyone and Kelly is a real poor excuse for a manager and definitely not a plus to represent Storage King USA. Actually a 1 is too high of a score

Storage king USA very good they are the unit clean store manager very nice great Ms Jennifer top 20