Storage King USA Avis 

I rented a unit from the spring hill location during my move to the area. Website claims instant access and that is not true. I received an email AFTER paying and signing the lease online that if I did this outside normal business hours I would have to visit the office to gain initial access. I tried anyways because I had to return my rented moving trailer that day and needed to unload my things. No luck, as the code was not active yet. I tried calling thr number on the office building and the number in my email, got answering machine saying i can leave s message and the call will be returned during normal business hours. I purchased my unit on a Saturday and the office didn't open until Tuesday. I was forced to buy a unit from a different storage facility that did give me instant access( glad their website didn't lie like storage kings does). I call the office when they open and try to explain the situation, the lady tells me that the code should work (it didnt), that I should have called the customer support number that's in my email to get a temporary code (she couldnt give me any number to actually call and told me I needed to look on the website or in my email, i did call the number in my email, it was the same number as was on the door of the spring hill office building and I got the same voice recording). I explain there was no separate number and that I tried my gate code multiple times, she then starts raising her voice demanding that I tell her what order I pushed the buttons that I must have done it wrong because they've never had a problem before and it just works. I proceed to tell her she's being very unprofessional and rude and ask for the employees name, she refuses to tell me her name or give me an way to reach someone else and is just yelling at me over the phone now so I hung up. This was honestly the worst customer service experience I've ever had in my entire life

Recién ayer alquile una segunda unidad en el storage de Miami y cuando llegue estaba cerrada con candado llame en varias ocasiones a costumer service y me dijeron que en dos días podían venir para abrir la unidad, un servicio pésimo, pregunto: Quien me devuelve el tiempo y las pérdidas que esta falta de atención me han causado

Spoke with Jackie at the Pontiac, Mi location about outside storage for our camper and she was so polite, professional and sure informative. Jackie showed us the property and security, we were impressed!

Very insecure place to storage very bad managment of the property alots of customers complaint about it np security thieves brake into units and havent done anything now i feel afraid that next morning my stuff can be gone!!

Nothing but great service thus far. No issues or complaints. Easy access and great location with space. Referring to the location on Industrial Blvd in Euless. Special shoutout to Lindsey Gonzalez!

This is for the facility in Santa Rosa California on Dutton Meadow. The gate has been open for days. I've talked to several people today while I was at my unit that had their stuff stolen. Units are ransacked and left open. Management is not answering the phone. This is ridiculous. The gate code doesn't work.

Well there’s no zero but before when I was unable pay online because system said didn’t recognize me I called local and corporate offices and manager never call me as corporate said would. They don’t work with customer just want fees added.

My daughter just had baby week old today that I’ve been trying get help with and thought was on auto pay but finding out today they have to do it. So here I am getting help to get in storage which haven’t been able to and left message couple months ago on voicemail no return call.
The agents, they just work here so they have no control of the inconsideration.
It appears if attending was touching lock ahead of me so is it a way they can lock your lock. I was told I turned wrong way and I had a couple and an additional guy try help me when last came and no one was able to open. SMH; but oops after assistant it magically opens 😯🙃🫢🤔

This place was great and has a good location near me and the person in the office was very helpful !! 😊

I paid my payment on time every month then this month they changed the payment amount. I went to pay on the same day every month and they said I was 20 days late and charged me $20 late fee! When I called no one answered so I emailed them about this. They emailed me back with no response to my email that I wasn’t late. I got a letter that terms have changed and that $150 will be charged after late 30 days! This place is crooked! Don’t go there! I wasn’t late !

Just paid my storage and it was a 30-40% increase from $160 to $185 but I paid $197 today I expected a price increase but not at this rate and so fast, I tried calling but didn't get a reply I'll try again to see why so high so fast, I don't think this is good for business but I rented elsewhere today six of us are already gone after 5 plus years half a decade I'll be moving out soon.

Messy inside and out driveway needs cleaned up lot needs cleaned up needs more lights in the back need to learn their job better

I can't recall the last time (If Ever) that a company such as this told me to my face that, " We don't care about long term customers. Everyone gets a rent increase every six months. Long term or not!"
I found that statement to be OUTRAGEOUS! Especially after they just bought out the original owner and told everyone, " We have no plans on raising rents". What a lie this was. We've had two price Increases in the last two months.
We researched "Storage King" and discovered that thier from the East coast and one of the largest companies of thier kind with Storage facilities all over the world.
They are so large that they care nothing for individual customers and think they can treat people any way they choose. Thier arrogant thieves and will lie straight to your face. DO NOT GO THERE! YOU'VE BEEN WARNED.

The unit in Garland TX off I-30 is unsecure and ran by incompetent individuals. In speaking with Tressa and Danny Stewart, although they promise video security, they are not allowed to access it due to the previous on-site manager leaving with the "black binder" that has the passwords. Unfortunately we discovered this when our unit was broken into. Upon speaking with the Garland police department, they advised us that we were the 7th unit that had been broken into in the last two months. All appear to be inside jobs in the climate controlled area with no camers.

If I could give this place a zero, believe me I would!! Let me start by saying, THESE PEOPLE ARE CROOKS and run FRADULENT AND UNETHICAL PRACTICES! Dylanna, the property manager is RUDE and he needs to be TERMINATED!! Before Storage King USA took over, I had no problems with My Space. I have had issues with them for 3 months now and was told my lease with them will be terminated on October 6, 2022. Mind you, I went and removed all of my belongings on 10.2.22, but I had to return to put a mattress and box spring back in because I didn't have a place for it until the 6th. On October 3, 2022, I received a message stating I have a past due balance of $113, WOW! Really! How do you charge someone $113 for a month of rent and you were terminated on 6 days in?? Crooks, right? I called and left a message for Dylanna to have someone call me back. His manager called me on 10.4.22. I explained the situation to her. She stated that she was never aware of the termination. I told her that I received a Lease Termination Notice from Dylanna on September 6, 2022. She said she wasn't aware of the notice and if I wanted to stay I could. I told her that I have taken my business elsewhere and I will have everything out of my storage by the 6th. She then said that she could not remove the charges because I still have items in the storage and the due date for the storage is 10.1.22. If I would have removed all of my belongings by the 10.2.22 then there would be no charges, which is stated in the terms and conditions (which I never received). So, you gave me a notice to be out by the 6th and on top of that charging me to be kicked out! This place is a joke! Management sucks! PLEASE GO ELSEWHERE! I also went in and there were mice droppings all over my stuff! Just disgusting! I told the manager that I will pay a prorated fee for 2 days, because yes, I went back and removed the mattress on 10.4.22. She told me she couldn't help me and if I don't pay, my account will be turned over to collections. WOW! This place has made my last 3 months of life hell. I am glad that I took everything out of their facility, so I don't have to deal with them any longer.

I never received the terms and conditions, and when I told Dylanna, he said oh you don't have to receive it. How do they get away with this? Something needs to be done. I have filed a complaint with the BBB and hopefully something will be done with the way they run things over there. I don't know how the other facilities are ran, but please stay away from this one. They are less expensive than others and now you know why. Paying more somewhere else is worth not having a headache and putting up with this!!

This company is TRASH! Not only if the Pasadena location horrible (where the woman sits inside and smokes weed clearly on her “sneak away” break times and tries to blame the Hispanic men whom come in to help work on the facility BUT the area manager for I’m assuming Pasadena/Houston area miss Stephanie is a LIAR. My husband was on life support and I let this facility know in fact that’s why his unit was behind a couple months on rent BUT when I went to make the payment on my rent I was told the completely incorrect dates along with charges and when I went to pay I had an outrageous $110 “lien” fee added on top of my two months of late payments in which I also explained to not only my facility manager BUT the main area manager and spoke with her in a very LENGTHY conversation explaining that I had to return home from being overseas early due to m my husband being sent to ICU but also that since I had to be out of my main homeland job for FMLA without pay I was not receiving any sort of income at the time for 12 weeks until I returned but we also on top of all of this chaotic mess were in the middle of being evicted due to our landlord selling our unit to new buyers and them lying and kicking us out when we were told they we going to allow us to stay…. But BACK to the main issue at hand… not only did Stephanie never get back in touch with me when she supposed to speak to my facility manager and go over some pretty serious unprofessional phone calls BUT when I had tried to reach SOMEONE to reinterate that I wanted to MAKE SURE somehow someway if we can put some sort of medical hold/hardship hold on both our units because We had very important items inside plus very sentimental on top of it and my military items and classified paperwork and gear BUT also my ate brothers memorialbia items after his passing a couple years ago… when I finally reached my locations manager she literally told me when I wanted to make sure and be reassured to PLEASE not sale our units/auction them because we would have the funds once j returned back to work she literally told me “SHE WASHED HER HANDS OF HANDLING ME AND OUR ISSUE AND THAT I NEEDED TO SPEAK WITH STEPHANIE.” Well not only was that completely trash ass attitude… which btw her name is Kameesha but also who does such a thing and goes and never contacts the customers back for instance I called after weeks of NEVER hearing a word back from miss Stephanie BUT I wrote an email and I called this last Thursday and the witch with a capitol B never called me back so I called the never Friday and was told that they “apparently” emailed me paperwork on the 21st of September to off me a percentage to pay which I NEVER RECEIVED…. In which this company should have reached out to me UNTIL they reached me in which they had my number and knew to also leave a VM… and nothing was done if the sort so this last Friday when I called I was told not only was my entire unit AUCTIONED Off on a Thursday (likely the damn day I called and never got an answer nor a call back!) but my husbands whom was in the hospital intubated his unit that we shared was also auctioned off…. Who does this sort of thing to people whom have stayed in contact and asked over and over what can be done to save our items before we can pay the white lump sum off and low and behold these people never ever bad intentions of helping us out. I have YET to get ahold of CORPORATE for this company In which that is the EXACT contact I wanted to begin me and neither location would give me the contact at all…. Seems odd. Now we are looking into trying to file some sort of snall claims lawsuit or something along the lines of sueing this place and/or these women have repercussions of not doing a professional job the proper way not have decent human decency nor care and concern for those who are going through a rough time but made sure they stayed in top of keeping them overly informed on what was going on.

This storage facility is TRASH. The location in Houston Texas (Gulf freeway) is RIDICULOUS. The fat lady that sits in the front is rude and really really ridiculous. They refuse to work with their customers, and they over charge you in late fees and threaten to take your stuff to auction. I honestly believe they look through your stuff to determine if it's worth Selling and half of them probably keep your stuff for themselves. Trust me, they are not paying their so called “managers” that much money so they probably keep your stuff for themselves but regardless; this company is TRASH! Find another storage unit and stay away from this rude nasty and ridiculous facility!

Michelle at location 065 in Pensacola Florida has been absolutely wonderful in many ways, from helping me last April to downsize my mother's storage unit to what we currently needed to today when she walked me through setting up an online account in order to make online payments. She has natural customer service skills that you just can't teach someone. So glad she is working at the Olive Road location. : )

A shout out to Matthew he was so polite an such a big help to us thank u Matt.

Great service from lady’s Who work there very friendly and very kind I was having a very Stressful time moving and the lady’s was a ton of help it’s hard to find people like them anymore more ❤️❤️🙏🏻🙏🏻