Storage King USA Avis 

For almost a year, there was no office on site. I went there 4 times and needed to call someone each time. Now there's an office but it's closed on weekends. I'm also moving all my belongings from 2 units on the 4th, but I have to pay a full month - no prorating.

These people are unconscionable thieves. I would put my stuff ANY place but at storage king. I am signed up for autopay. In April 2022 I called them to change my credit card information. The manager of the facility in Cleveland (Johnston Parkway) wrote down the expiration date info wrong and it declined in May. They didn’t send me the info that it declined until 6 days later. By that time, the late fees were already applied. I called and to straighten it out and they told me they sent an email earlier telling about the card being declined but I didn’t receive it. They didn’t care and said the late fees can’t be waived. Period! I asked who made that rule and they told me the district manager. I asked to speak to the district manager and was told I would receive a call back. I have since called three more times to speak to a district manager. It’s been 11 days and I haven’t received a call back yet. In the meantime, they took the payment AND the late fees from my account even though I DIDN’T authorize the payment. Still haven’t received a call back. This is theft and I am looking for an alternative at the moment. This company is completely unethical and I would NEVER RECOMMEND THEM! **UPDATE** after several more attempts to resolve this matter, and after letting them know I was going to social media, a district manager actually called me back. They agreed to remove the late fees and took 25% off my month’s rent. I appreciated the compensation but it should have happened the first time I called.

Great experience at the Storage King, good manager, Alecia, very efficient and good attitude. Well run facility.

I was very impressed by how I was treated. I called first and Paul was very professional and very helpful. I went I. To sign my contract and was greeted by Paul right when I walked in. He was very organized and ready for me when I arrived. He showed me the unit and it’s was very clean and exactly what we needed. S&W Supply.

These people are horrible even if you have been in the hospital and are only behind two or three months the charges are outrageous just because they want to keep your unit I do not recommend this unit to anyone I am in the very process of filing charges against them the manager in the fort Pierce Florida location her name is Zoraly Alveres has refused to even give me any kind of bargain to get my unit back just because they want to keep it..

They over charged.me. Then when I came in to pay after making an arrangement they said it was now higher and they added a lien fee . Then they stole of .my purses . To make worse they didn't even have what was auctioned off they had half of it and owing for a storage doesn't give. 19thave manager chance the right to allow Amanda or anyone else to take my stuff . And here's even better they rented me. A storage with someone else's dresser in it. .so I say I can prove what I had in there and what was won at auction wasn't even all there . Shady ass. People chance and Amanda .stay away from storage king on 19th and peoria

I lost my job due to covid, I was late for the first time and charged a $60 late fee. I was late a second month by 2 days and charged a restocking fee of $102 dollars and threatened by email, mail and phone that my belongings would be sorted and up for auction if I did not pay the balance in 2 days time. I was a long term customer, horrible place, horrible staff and no 800 number to call so there is no customer service. Nazi company!

This is the utmost most HORRIBLE HORRIBLE unwilling to help the customer, place to rent! DONT DO IT. I have been a customer for 7 years and these new owners are the worst. Corporate is rude and unwilling to help you out. However, the local staff are kind, understanding and willing to take the time to help and explain exactly what's going on with account! But they can only do so much. Decisions have to be made by corporate and their decision was NOT TO HELP. I have been trying to pay the balance minus the late fees so there will reflect a payment and GOOD FAITH that I want to keep my belongings. Well now with this new management, all balances have to be paid all at once or they wont accept your money. So then late fees, lien fees get added on getting me deeper in the hole. ITS CORPORATE who doesn't care about their customers. All they care about is the money. I happen to be in the office when the local manager was on the line with his supervisor and that man was so ugly and rude regarding my request (he didnt know I could hear him!). GUESS WHAT! HE SAID NO into looking into my account and that I needed to pay in full than after they get their monies that he would look into my account! That is pure EVIL and wrong. They are charging me something that they shouldn't be. Which again the error is on their end. So screw the customer is what their actions are saying. DONT RENT HERE.

They refuse to work with us. Chance gave us the corporate number and said they would work something out with us because my mom got Covid and lost her job. We called them and they said that Chance was supposed to do it. I wish they’d quit passing the buck off and take responsibility. We are trying to keep our stuff. Fricken ridiculous. I wouldn’t recommend this crooked place to my enemy. I don’t know how they sleep at night. No remorse whatsoever. Evil place.

Unfortunately our unit- along with several others- was burglarized and the staff was not apologetic or helpful in any way. They told us that most of the cameras on the property are either broken, not in use, or too poor of quality to be helpful. They allowed the security footage that WAS available to be recorded over even though they were told the police would need to review it. It's almost laughable how easy it evidently is to steal thousands of dollars worth of items from Storage King locations.

From the start, the staff has been nothing but uncooperative, hostile & even aggressive... and to add insult to injury, they accused us of lying about the theft (even though, as I mentioned, other units were also burglarized). Not only did they NOT help- they actually did things to hinder the investigation and threatened us not to tell anyone about this. They do not try to fix their mistakes- they only try to cover over them and bully anyone who gets in their way.

Would recommend using ANY other storage facility over Storage King. Would recommend leaving your stuff out on a street corner over using Storage King. DO NOT EVER rent here if you value your belongings. There are NO policies in place to protect you or your property. It feels like one big scam. Trust me- there are better, safer, more honest & transparent storage companies. RENT ELSEWHERE.

It has been a nightmare, dealing with this company. I have never seen such an atrocious lack of customer service in my entire life. Storage King could at least PRETEND to care. How difficult would it have been for any one of these people to figure out how to offer an apology or show the slightest sliver of compassion for our loss?!? There has been NONE. This company (from these employees-of-the-month all the way up to corporate, which of course has neglected to respond to any of our emails) very clearly does not care about people AT ALL($$$)- and IT IS APPALLING.

It's been bad enough having someone break into our supposedly 'secure' space and steal our personal property... but dealing with your unprofessional, disrespectful, dishonest, sketchy, incompetent, insanely RUDE staff has honestly been the most upsetting part of all, Storage King. Shame on you if this is how you train your employees- if this is your standard of 'service' and security. SHAME. ON. YOU. These individuals are representatives of your business. Their inexcusable attitudes & behaviors are a reflection on you. Reading through countless other online complaints & unresolved Better Business Bureau cases, it's apparent this is a common Storage King thread. Is this really the reputation you want?

This is not how you run a business. This is how you GO OUT of business. And you are definitely on your way.

Not even 1 star at this point. I received notice that my rent was not paid. I sent evidence that their check had been cashed and was told it was resolved. Tried to access unit later and found we were still locked out. Went to manager and was told HQ didn't like the document I provided and wanted something else??? Why wasn't I called?? I sent a bank statement and still no contact. We went to unit and were still locked out. I talked to on-site person they were totally unknowledgable and were supposed to have contacted their main office. Still nothing. Then got another late notice. This has been going on for over a month with no indication that anyone has the ability to resolve this matter.

I'm giving two Thumbs Up, plus 5 Gold Stars for Storage King USA in Aurora, Ohio. I'm renting storage units at Storage King USA, because it was easy to book online, the pricing is competitive, it has 24 hour security and the best part is the professionalism of the Property Manager, Justine. Her experience and computer knowledge is off the charts. Justine is competent, especially when she is multi-tasking. If you are looking for an expert with knowledge in every aspect of a storage facility, ask for Justine.

Staff is helpful, shed was clean, and the hours are great. I appreciated all the extra free services, like use of the furniture "dolly". I am very happy with the experience I have had so far and would certainly recommend Storage King USA.

I have been a customer since before Storage king even owned it. Everything has been great until recently and now they have a new manager that isn’t worth a crap. Due to the fact I couldn’t get through on the phone for days at that end of may, a lien fee got tacked on. Old manager was supposed to handle it. And I just FINALLY got a call back from new manager AFTER calling and leaving atleast ONE to TWO voicemails a DAY for the past FIVE days. Only to have her not be able to do anything. Not worth a flip. DONT RENT here. The price when I first started renting was $79. Now it’s closer to $140!!!

Horrible customer service, even when they are in the wrong for not completely notifying all tenets of the change in name. Refused to believe me when I told them that I had no idea of the change, even when they admitted to getting my email wrong. Created a huge ordeal over posted late fees rather than just removing them from the beginning. As long as I’ve been with the facility, I’ve never seen horrible customer service such as the present.

Great service. Very few problems.

Our Storage Facility in Columbia, TN was just purchased by Storage King within the last 3 months and we had been a tenant through two separate owners prior to Storage King purchasing the facility and had not one problem ever and the owners were friendly and helpful... since the purchase by Storage King, nothing but problems. We were not sent a letter or email that the change had happened and then received a email stating that our rent would be going up from 169.00 including the insurance to $271.00 with minimum insurance, which I found out that my homeowners covered it anyway... The email stated that this was the 30 day notice and the bill was due upon June 15th... well the email was dated the 24th of May, which is not 30 days.... then I received an invoice from Storage King for the original amount which was totally confusing, and I had paid the amount I was ask to pay $140.00 in the office when I inquired about the change in management... then was told that I have to pay the new amount .... totally unorganized and not the least bit helpful not to mention you can never reach anyone on the phone.....
Finally moved out yesterday to a nicer facility closer to my residence and the pricing is in line with my storage unit I had for 17 years.....
Terrible .... never rent there if you can help it......

No one answers the phone or calls back. Called over several days.
though the door had an open sign, the door was locked and no one around.

The new manager it’s so disrespectful rude and vulgar to your clientele as I was trying to get an issue resolved in the office while waiting in line watched her run to new customers away and completely disrespect three of your existing customers talks over people doesn’t listen to what the clientele is even trying to address and neverResolvesthe issues

You can not keep my credit card info straight. Every month I have to come in to straighten it out. Very poor record keeping.