Storage King USA Avis 

Columbia TN: they bought out previous owner. Had my storage units for 8 years then they raised the rates more than double without warning. I was paying $185 for two and it went to $420, primarily for a climate controlled unit. They advertise for new customers at much cheaper. I called, no answer, asked manager to call me. No call back, just a penalty for being 5 business days late, on Monday morning after I had called on Friday morning. SO negligible courtesies, indifferent service. A locker is just a locker, but these people care NOT AT ALL.

The manager was very pleasant and explained everything to me an if I needed anything to let her know.

Robovault in Ft Lauderdale was outstanding when it was locally owned. StorageKing now owns Robovault's facility. Service is plain bad. No one answers the phone. Ever. Messages about updating a credit card for autopay were not returned. The SK website said it did not recognize my credentials after two years of ownership by SK. I could not transact routine business online, such as making a payment to avoid penalties, as a result. I am moving to a locally owned facility. Buyer Beware.

Storage staff is nice and friendly. Storage units are large and clean.

To whom it may concern,
Absolutely terrible first experience. I was leaving my trailer and was exiting the storage yard at 5:20 pm. Closing is 530 pm under your new management. The gate would not open for me to exit the yard, the walk through door was locked, so I was trapped like a caged animal. I banged on the back of the building window to get someone's attention in the office because the intercom is broken at the key pad. I waited several minutes caged not knowing how I would get out or get my truck out. I plan to break my lease as I do not want to ever feel trapped in a fenced yard. I felt completely helpless. Word to you fix the lot with equipment that works.

I have been a customer since 2013 and I needed a little more space. I contacted the office and I had another unit in less than a week. Awesome staff very professional.

The management helped me quite extensively with purchasing a storage slot. Explained the rules of the facility, and were very courteous, and professional.

The ladies that work there were very nice did an excellent job i felt very comfortable and secure to leaving my property at your facility

Terrible business skills. Watch your autopay with this place. New owners, changed monthly rate I had with Cube Smart and never informed me. They used the excuse , they did not have proof of personal insurance coverage for my unit yet they clearly knew I was only paying 18.95 a mouth / proof of insurance on file with Cube Smart. 4 months over charged. Owner is rude, non stop talking only to say she will not be refunding me the previous months I was overcharged. I now have a formal complaint against storage king for withdrawing funds from my account without an agreed contact to the new price they were charging me.

Great place for storage!!!!

LOOK NO FURTHER! In short, the new management at this facility is doing an incredible job- you will be met with fair prices, great customer service, and convenient access to what you need.
The long of it- I feel like storage facilities/U-Haul rentals can feel a bit like having your car worked on- you feel like you need to read all the fine print or you might get ripped off...BUT NOT HERE. We signed our storage unit contract and then the very next week the facility changed ownership, which meant they changed management- and let me tell you, this manager, Brandon, is looking to build a reputation in a community he now calls his own. He is courteous, understanding, and a pleasure to work with. He gives it to you straight, and from the multiple interactions and rentals we've done through him, you can trust that he will do his best to help you walk away as a satisfied customer. I HIGHLY recommend Storage King as a storage unit facility, and as a U-Haul rental facility.

Started out as a customer under old management ( 2017) a true delight to work with. Every Month there is new change. Company does not answer calls or return email messages. Have been locked out of online access repeatedly gate codes erased, poor customer service each month and I will be moving on soon. This is what happens when a local business is bought by out of towners who don't understand local business.

I have rented space at this facility since 2012. The rates have become extremely expensive and will cause me to seek alternative space.

Terrible experience; we definitely don’t recommend them!! New ownership / management didn’t retain any of our info from past many years and other numerous management/ ownership turnovers. Required insurance that we were unaware of (on TWO units); that we did not authorize and most importantly did not need as our Allstate policies sufficiently cover off premises possessions. New management has refused to refund these erroneous charges; salt in the wound given how exorbitantly their rates have increased. We’re definitely exploring other local storage options after being treated so badly, haven been loyal customers of this location for so very long.

The manager I think her name is Angela she was so helpful and Made everything go smooth!!
She's so awesome! The owner of the company should really be proud of her!!
I'm going to tell my family and all my friends if they need to rent a storage warehouse to call Angela!! Thanks so much Angela!!
Tom Fairley

Angela is awesome her customer service skills were fantastic!!!! Such a nice person. One of a kind for sure. Answered all my questions, helped with my storage needs, and showed me what size my unit would be with no problems. I sent some referrals to her with no hesitation.

Signed : A HAPPY CUSTOMER!

My problem is not with the facilities, rather it’s with their billing. Storage King had purchased the storage facility I’ve had my things stored in for about 25 years. All of a sudden I was getting billed substantial penalties through notices sent to me. I called their office, and was told that my rental agreement was updated to include new penalties. I replied that I was never notified about a new agreement. They responded that they had tried everything to to contact me and let me know. I told them I was getting their penalty notices just fine, but not even an indication that my rental agreement was modified. They vehemently disagreed and claimed that they they could not contact me by any method. I hung up with them, and then quickly received a text asking me to fill out a Trustpilot review.
No issue there!
It’s obvious that they can contact me easily, but continue to claim they can’t.
They wanted a review.
Here it is.
Thanks Storage King for requesting my review so quickly!

This the cleanest storage unit on the planet. And Angela is so easy to work with and very accomodating.

Service has been well. The immediate feedback and support is good in class! Feel very good as we start this journey..

It was a pleasure doing business with Storage King USA and obtaining our storage. Everything so nice and clean and new and so convenient not only in location but to access.
A big thank you to Lisa Martin for her assistance in explaining all and helping us get what fit our needs. So nice to deal with great customer service.