Customer service was great! Guaranteed the right part for the job part was mailed out immediately upon confirmation of model and serial number that the part would fit! Don't be fooled by the imitators... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Parts arrived quickly. The original ice maker assembly I ordered was changed by staff (with my okay) based upon their research of my Subzero model and serial number. Unfortunately the ice machine elec... Voir plus
L'entreprise a répondu
Quick response from customer service to verify the proper replacement part number for our Wolf Speed Oven door hinge. Disappointed in Wolf that the original OEM hinge was clearly a poor design sinc... Voir plus
L'entreprise a répondu
Bayan at Sub Zero Parts was able to find and verify the correct parts for my Wolf Range. He got back to me in a timely manner with all necessary information. Very pleased with finding and receiving... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
About Subzeroparts Subzeroparts is your trusted source for genuine Sub-Zero, Wolf, and Cove appliance parts across the United States. We specialize in providing original replacement parts, ensuring premium quality and reliable performance for your luxury kitchen appliances. Our mission is to make finding and purchasing authentic parts easy, secure, and fast. We are committed to outstanding customer service, detailed product information, and fast nationwide shipping. Every part we offer is sourced directly from authorized distributors or original equipment manufacturers, giving you peace of mind that you are buying real, factory-certified parts. Whether you need a replacement for a refrigerator, freezer, oven, or dishwasher, Subzeroparts is here to help. Join hundreds of satisfied customers who trust us for their Sub-Zero, Wolf, and Cove appliance needs. We value your feedback and look forward to helping you maintain the excellence of your appliances for years to come.
Coordonnées de contact
4297 N Cotton Ln, 85340, Litchfield Park, Etats-Unis
- 8054298885
- info@subzeroparts.com
- subzeroparts.com
4,5
Excellent
117 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
It is the wrong part
It is the wrong part. There is a leg on the support and it is missing the bolt which supports the rack in the freezer.
31 août 2025
Réponse de Subzeroparts
Hi Sandy, thank you for your feedback. The part you ordered (7009399) is a full set of 4 retainers (2 left + 2 right), each with a built-in screw. The bolt is part of the retainer and not separate. If anything is missing or doesn’t fit, we’ll gladly fix it or replace it. Please contact us at info@subzeroparts.com - and we’ll also offer you 10% off your next order!
Part was readily found on the website
Part was readily found on the website. Order was processed promptly and delivery was timely.
27 août 2025
Avis spontané
Réponse de Subzeroparts
Thanks, David! We’re happy the part was easy to find and your order went smoothly. Fast, accurate service is what we aim for. Let us know if we can help with anything else!
I ordered the door hinge and was given…
I ordered the door hinge and was given the gasket. Now i have to determine where the error occurred and return the product.
3 septembre 2025
Réponse de Subzeroparts
Hi Eric,
Thank you again for your order and for bringing this to our attention.
After reviewing your case, we discovered that a single digit in the product number may have caused a warehouse mix-up. While this was an honest human error, we take full responsibility and already arranged shipment of the correct part.
We always strive to provide the highest level of accuracy and service, and we’re truly sorry this happened.
As a token of our apology, we’d like to offer you 10% off your next order. Please contact us at info@subzeroparts.com before placing it.
If you’re satisfied with how we’ve handled the issue, we’d truly appreciate it if you could consider updating or removing your review.
Thanks for your understanding and patience!
The item delivered as expected and…
The item delivered as expected and perfectly matches the Subzero refrigerator. The only thing a customer needs to do is to make sure the ordered item is the right part number for your Subzero.
5 septembre 2025
Avis spontané
Réponse de Subzeroparts
Thank you so much for your kind words! We’re glad the part fit your Sub-Zero perfectly. You’re absolutely right—double-checking the part number is the best way to ensure a smooth order. We appreciate your trust!
Needed information if the part I was…
Needed information if the part I was needing if it was the correct part for my 561. The 561 was not listed in the description field of the part but the part number matched what I have in the parts list for my 561. I sent request to verify and received a quick response That the part I need was the correct part listed.
31 août 2025
Réponse de Subzeroparts
Thank you, Randy! We’re happy we could confirm compatibility for your 561 model quickly. Your attention to part numbers really helps, and we’re always here to double-check any details before purchase. Appreciate your feedback!
the rep was helpful and knowledgeable
29 août 2025
Réponse de Subzeroparts
Thank you so much! We’re happy to hear our rep was helpful and knowledgeable. If there’s anything else we can assist you with in the future, don’t hesitate to reach out. We appreciate your trust in us!
I found the part I needed on the Wolf…
I found the part I needed on the Wolf website but it wouldn’t let me order. Realized after several days of trying that I need to go to the Subzero site where I finally got the part needed and ordered.
Very easy then, heard back quickly and great follow through.
20 juillet 2025
Avis spontané
Réponse de Subzeroparts
Thank you for your honest feedback, Laura! We apologize for the initial confusion, we have corrected all errors and are always available via email. We are glad that you received what you needed and that everything went smoothly after the redirect. Thank you for your patience and kind words!
I was able to find the part I needed…
I was able to find the part I needed and the website was easy to navigate. The pricing maybe a little high but is well worth it if parts are in stock and delivery time is reasonable, which they were.
24 juillet 2025
Avis spontané
Réponse de Subzeroparts
Thank you, Kip! We’re glad you found the part easily and had a smooth experience with our website. We strive to maintain fair pricing for genuine OEM parts and fast delivery. Your feedback helps us keep improving!
Réponse de Subzeroparts
Thank you, Luis! We’re happy to hear that you received fast and accurate support. We’re always here if you need help identifying parts for your Sub-Zero, Wolf, or Cove unit.
Réponse de Subzeroparts
Thank you, Jack! We’re happy to hear you had a great experience. Fast and responsive service is our top priority!
Réponse de Subzeroparts
Thank you, Mike! We’re glad our team was able to assist you promptly and get you the correct part. We appreciate your trust!
Réponse de Subzeroparts
Thanks a lot, Andi! We’re pleased the part arrived quickly and worked out well for you. We’re always here when you need us again!
Réponse de Subzeroparts
Thanks, Don! We’re glad you found the exact part for your model. Let us know if you need help with anything else — we’re always here to help.
Locating the part online was simple and…
Locating the part online was simple and fast. Will definitely recommend to colleagues.
14 juin 2025
Réponse de Subzeroparts
Thank you, Dave! We appreciate your recommendation and are happy the process was simple and quick for you.
Ordering was easy
Ordering was easy. It was in stock and got shipped immediately. It arrived on time.
And my refrigerator now works! I am grateful
9 juin 2025
Réponse de Subzeroparts
Thank you, Dave! We appreciate your recommendation and are happy the process was simple and quick for you.
Réponse de Subzeroparts
Thank you so much!
We’re happy we could help and that you had a great experience with us. We’re always here if you need more support or hard-to-find parts in the future!
Réponse de Subzeroparts
Thank you for your kind words!
We’re glad to hear the part arrived quickly and works perfectly. Your satisfaction is our top priority — let us know if you ever need help with future parts!
I got what I want at a cheaper price…
I got what I want at a cheaper price and in a timely manner
2 juin 2025
Réponse de Subzeroparts
Thank you for your feedback! We’re glad you found exactly what you needed — and at a great price. We appreciate your support and look forward to helping you again.
The first order was a little tough…
The first order was a little tough however you straighten me out nd the fit was perfect part . Now I have to order the freezer side. If one goes they should both be replaced . Thank you
22 mai 2025
Réponse de Subzeroparts
Thank you for sticking with us! We’re happy we got you the perfect fit in the end. Let us know when you’re ready to order the freezer side — we’re here to help make it just as smooth.
Wrong size and terrible return policy
After providing the model and serial number, the part provided by SubZero parts still did not fit my refrigerator. I paid over $300.00 for shipping and the gasket. Now I have to pay $28.00 to return a part that doesn't fit after buying the one this company recommended. I'm also subject to a restocking fee?! This is totally unreasonable. Go to Amazon, they have more affordable parts that actually fit your product and you can return it if there's an issue.
26 mai 2025
Avis spontané
Réponse de Subzeroparts
Dear Kimberly,
We’re sorry to hear about your experience and appreciate your feedback.
We’d like to take this opportunity to clarify the situation for you and other customers reading this review.
Our records show that your order was placed independently through our website without contacting our support team prior to purchase. No email or message was received from you with the model or serial number before the order was completed. In fact, during checkout, you confirmed — via a required checkbox — that you had verified the compatibility of the part with your specific unit using the model and serial number.
As part of our Return Policy, return shipping costs and a restocking fee may apply if a part is ordered incorrectly. However, when our team makes an error in recommendation, we always take full responsibility — covering shipping and waiving fees. In your case, the part purchased was not recommended by our staff.
That said, we still approved your return and provided a prepaid return label to assist with the process, which we normally don’t offer for customer-selected orders. We did this in good faith to ensure a positive resolution and to show that we value our customers.
We’re committed to helping customers get the right part — and always recommend reaching out to us before placing an order for free compatibility confirmation.
If you have any further questions or would like help choosing the correct gasket now that you’ve provided the model info, we’d be more than happy to assist.
Finally, we kindly note that purchasing original Sub-Zero parts is not the same as shopping on Amazon. These are premium, precision-engineered components for luxury appliances — and our focus is on accuracy, quality, and long-term performance, not volume or speed. We’re a specialized supplier, not a mass-market retailer, and we work closely with our customers to make sure they get exactly what they need.
Thank you again, and we remain available to assist if you decide to move forward with the correct gasket.
Sincerely,
The Sub-Zero Parts Team
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