Customer service was great! Guaranteed the right part for the job part was mailed out immediately upon confirmation of model and serial number that the part would fit! Don't be fooled by the imitators... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Parts arrived quickly. The original ice maker assembly I ordered was changed by staff (with my okay) based upon their research of my Subzero model and serial number. Unfortunately the ice machine elec... Voir plus
L'entreprise a répondu
Quick response from customer service to verify the proper replacement part number for our Wolf Speed Oven door hinge. Disappointed in Wolf that the original OEM hinge was clearly a poor design sinc... Voir plus
L'entreprise a répondu
Bayan at Sub Zero Parts was able to find and verify the correct parts for my Wolf Range. He got back to me in a timely manner with all necessary information. Very pleased with finding and receiving... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
About Subzeroparts Subzeroparts is your trusted source for genuine Sub-Zero, Wolf, and Cove appliance parts across the United States. We specialize in providing original replacement parts, ensuring premium quality and reliable performance for your luxury kitchen appliances. Our mission is to make finding and purchasing authentic parts easy, secure, and fast. We are committed to outstanding customer service, detailed product information, and fast nationwide shipping. Every part we offer is sourced directly from authorized distributors or original equipment manufacturers, giving you peace of mind that you are buying real, factory-certified parts. Whether you need a replacement for a refrigerator, freezer, oven, or dishwasher, Subzeroparts is here to help. Join hundreds of satisfied customers who trust us for their Sub-Zero, Wolf, and Cove appliance needs. We value your feedback and look forward to helping you maintain the excellence of your appliances for years to come.
Coordonnées de contact
4297 N Cotton Ln, 85340, Litchfield Park, Etats-Unis
- 8054298885
- info@subzeroparts.com
- subzeroparts.com
4,5
Excellent
118 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Wrong size and terrible return policy
After providing the model and serial number, the part provided by SubZero parts still did not fit my refrigerator. I paid over $300.00 for shipping and the gasket. Now I have to pay $28.00 to return a part that doesn't fit after buying the one this company recommended. I'm also subject to a restocking fee?! This is totally unreasonable. Go to Amazon, they have more affordable parts that actually fit your product and you can return it if there's an issue.
26 mai 2025
Avis spontané
Réponse de Subzeroparts
Dear Kimberly,
We’re sorry to hear about your experience and appreciate your feedback.
We’d like to take this opportunity to clarify the situation for you and other customers reading this review.
Our records show that your order was placed independently through our website without contacting our support team prior to purchase. No email or message was received from you with the model or serial number before the order was completed. In fact, during checkout, you confirmed — via a required checkbox — that you had verified the compatibility of the part with your specific unit using the model and serial number.
As part of our Return Policy, return shipping costs and a restocking fee may apply if a part is ordered incorrectly. However, when our team makes an error in recommendation, we always take full responsibility — covering shipping and waiving fees. In your case, the part purchased was not recommended by our staff.
That said, we still approved your return and provided a prepaid return label to assist with the process, which we normally don’t offer for customer-selected orders. We did this in good faith to ensure a positive resolution and to show that we value our customers.
We’re committed to helping customers get the right part — and always recommend reaching out to us before placing an order for free compatibility confirmation.
If you have any further questions or would like help choosing the correct gasket now that you’ve provided the model info, we’d be more than happy to assist.
Finally, we kindly note that purchasing original Sub-Zero parts is not the same as shopping on Amazon. These are premium, precision-engineered components for luxury appliances — and our focus is on accuracy, quality, and long-term performance, not volume or speed. We’re a specialized supplier, not a mass-market retailer, and we work closely with our customers to make sure they get exactly what they need.
Thank you again, and we remain available to assist if you decide to move forward with the correct gasket.
Sincerely,
The Sub-Zero Parts Team
Réponse de Subzeroparts
Thank you for the great feedback! We’re glad the ordering process was smooth and that your parts arrived quickly. We appreciate your support and look forward to helping you again!
Réponse de Subzeroparts
Thank you for your review! We’re glad to hear the parts fit well and met your expectations for quality. Let us know if we can assist you with anything else — we’re always here to help!
I was able to find the correct model #…
I was able to find the correct model # on the website and emailed to make sure I was getting the correct part and it was easy and quick.
19 mai 2025
Réponse de Subzeroparts
Thank you for your great feedback! We’re happy to hear that our site made it easy to find the correct part and that our team could quickly confirm it for you. If you ever need help again, we’re just an email away!
Great company
Great company. They Verified it was the correct part and it was.
(another online parts company told me to purchase the wrong part number and they wouldnt take any returns)
27 mai 2025
Réponse de Subzeroparts
We really appreciate your kind words and are glad we could help you get the correct part the first time. Our goal is always to save our customers time, money, and frustration. Thanks again for choosing Subzeroparts — we’re here whenever you need us!
Ordering replacement water and inside…
Ordering replacement water and inside air filter was a bit confusing this go around. The first time I ordered just over a year ago was smooth and easily understandable. This time the water filter gave me enough doubt that I needed to send and Email to Subzero to ask which code number was the correct one for my unit. The response was quick and accurate. I now have the replacement parts code numbers written in my instruction manual.
11 mars 2025
Réponse de Subzeroparts
Thank you for your thoughtful review! We’re glad our team could quickly help clarify the correct part codes. It’s great to hear that you now have everything noted for future use. If you ever need assistance again, don’t hesitate to reach out — we’re always happy to help!
Réponse de Subzeroparts
We really appreciate your feedback! It’s great to know the part was a perfect fit. Let us know if we can help with anything else in the future!
Réponse de Subzeroparts
Thank you for your feedback! We’re glad the part fit perfectly and everything went smoothly. Let us know if you need anything else.
Good service
My part was delivered promptly and I got my older refrigerator ice maker going!
20 mars 2025
Réponse de Subzeroparts
Awesome to hear your ice maker is back in action! Thanks for trusting us with your parts order. We’re here if you need anything else.
Ordered parts for my sub zero side by…
Ordered parts for my sub zero side by side, and they were delivered quickly.
19 mars 2025
Réponse de Subzeroparts
Thank you for the kind words! We’re happy the parts arrived quickly and everything went well with your Sub-Zero. Let us know if we can help again!
We ordered a new compressor
We ordered a new compressor, and realized we needed an updated part. We returned the compressor in the box it arrived in (unopened), and contacted the company. Vincent asked for pictures, and then initiated the return. Return and refund was seamless, and appreciate their understanding and support. We are very satisfied with Subzeroparts.
28 avril 2025
Avis spontané
Réponse de Subzeroparts
Thank you so much for your thoughtful review! We’re happy to hear that Vincent was able to assist you quickly and that the return process was smooth. Your satisfaction means a lot to us, and we’re always here to help if you need anything in the future. Thanks again for choosing Subzeroparts!
The shipping box was severely damaged and packed with little to no protection.
I ordered the Sub-Zero PKG DISP CNTRL PANEL Part Number 7002944 for my refrigerator and the package was heavily damaged upon receipt. The delicate electronic display was packed with little to no protection such as bubble wrap, etc. Furthermore, there was no indication on the box that it contained a delicate electronic component. I expect more care especially for a $350 part.
7 avril 2025
Réponse de Subzeroparts
Dear James,
Thank you for your feedback.
We sincerely apologize for the condition in which your package arrived.
Please rest assured that your part was shipped in its original factory-sealed Sub-Zero packaging and with Priority Mail service for faster delivery.
We understand that delicate components deserve extra protection, and we are working to improve our packaging methods even further.
Your satisfaction is very important to us.
If you have any further concerns or if you need assistance with this part, please contact us at info@subzeroparts.com.
We will be happy to assist you.
Thank you again for helping us improve our service.
— Subzeroparts Team
Great quality--very expensive- but no…
Great quality--very expensive- but no other options
26 avril 2025
Réponse de Subzeroparts
Thank you for your positive feedback!
We are happy to hear that you are satisfied with the quality of your Sub-Zero part.
We appreciate your trust in Subzeroparts and look forward to serving you again!
— Subzeroparts Team
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