The website is easy to navigate and the cycle cover is very comprehensive but remains very competitively priced. When I had to cancel the insurance after selling the bike they made the process super s... Voir plus
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Lisez les avis des autres
Wanted electric bike insurance x 2, used moneysupermarket, Sundays will replace old for new over 3 years old so great as bought second hand. Easy to use website to buy too.
Exceptional service from start to finish. I crashed my 3T RaceMax Project during a UCI World Qualifier race and submitted the claim together with all of the supporting evidence. The claim was revi... Voir plus
Just renewing my household insurance that had the bike cover included. However speaking to the insurer found out they do not insure Ebikes. went on to the Internet. and Sunday popped up with a reasona... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Specialist bicycle insurance in the United Kingdom
Coordonnées de contact
4,5
Excellent
448 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Lying and Gaslighting
Followed all locking guidance, bike was stolen regardless. Provided all evidence asked for during the claims process. Claim was ultimately denied as someone misread an email, then used that to accuse me of lying about how the bike was locked. When I pointed out they misread the email, they accepted it then denied my claim anyway without providing a valid reason.
EDIT: The response to my review doesn't even relate to my claim! If you ever needed more evidence of gaslighting here it is. Pathetic.
12 novembre 2025
Avis spontané
Réponse de Sundays Insurance UK
Hi Alex,
We understand that you are disappointed with the outcome of your claim.
To provide some context, our decision was based on the information available at the time of the claims assessment. The policy requires bicycles to be secured with an Approved Lock.
During the assessment, a receipt was initially provided for the lock used, which indicated a lock that does not appear to meet the policy’s Approved Lock requirements.
After the claim decision, you kindly provided additional photographs showing the lock fitted to your bicycle prior to the incident. These images were consistent with the lock shown on the receipt previously submitted and helped clarify the type of lock that was being used at the relevant time.
We do understand that this outcome may be disappointing. However, we are required to assess all claims in line with the policy terms and conditions to ensure they are handled fairly and consistently for all policyholders. If you wish to provide further information for us to consider, that could help us with introspect, please feel free to do so.
I’ve put off getting bike insurance for…
I’ve put off getting bike insurance for years. Having just purchased a bike today and speaking with the store they shared some horror stories which made me want to make sure my bikes and families bikes are protected. Sundays was easy to set up and a very good price, now I’m happy I have cover on my bikes.
16 juin 2026
Avis spontané
Réponse de Sundays Insurance UK
First of all, happy new bike day! There is truly nothing better than that new-bike feeling.
We completely understand putting insurance off, but those bike shop horror stories are exactly why we do what we do. We are so glad we could make the setup quick, easy, and affordable for your entire family's fleet. Welcome to the Sundays family! You can all hit the roads and trails now with total peace of mind!
Complete rubbish !!
Complete rubbish !!! Definitely not recommended ... not worth all the time & effort ... Initially they harass you with cold calling to sell the policy ... their incompetent staff are unable to access simple account information ... then when you finalise the policy extension , they do not even send the policy renewal causing the current policy to expire & leave me without insurance !!!
12 juin 2026
Avis spontané
Réponse de Sundays Insurance UK
Thank you for bringing this to our attention, and please accept our sincere apologies.
Our team wants to review your account history, address the training issue with our staff, and get your coverage sorted out. Please reach out to us via email so we may refer your issue to management to assist: hello@sundaysinsurance.co.uk. We will ensure to fast-track this for you right away!
Fantastic customer service
Fab, responsive customer service which is incredibly rare these days. Confirmed a technical question about their cover with an underwriter in minutes. Savannah was especially helpful in helping me migrate from another provider with like for like cover at a similar cost.
10 juin 2026
Avis spontané
Réponse de Sundays Insurance UK
Thank you so much for the fantastic review!
We know switching insurance providers can often feel like a headache, so we're thrilled to hear that Savannah made your migration seamless and secured that like-for-like cover for you. We also pride ourselves on getting fast, accurate answers from our underwriters instead of leaving you on hold for hours, so it's great to know we hit the mark!
We’ll be sure to pass your kind words along to Savannah - she'll be absolutely delighted. Welcome aboard to Sundays, Daniel!
Very happy with this insurance company
Very happy with this insurance company. When I had my bike stolen Sundays were very quick and efficiant. LAURE handled my case and did an amazing job, she was very polite on the phone and was very knowledgeable.
1 juin 2026
Avis spontané
Réponse de Sundays Insurance UK
Hi there! Thank you so much for taking the time to share your experience with us.
Losing a bike is always incredibly stressful, so we’re thrilled to hear that we could make the claims process quick and efficient for you. We are so proud of Laure for providing such polite, knowledgeable, and amazing support during a tough time - we will definitely pass your wonderful compliments along to her!
Wishing you all the best, and we hope you're back on two wheels soon!
Recently took out insurance with Sundays and submitted claim for cracked frame
Recently took out insurance with Sundays and had to submit a claim for a cracked carbon frame. The claim was dealt with very swiftly and money for the value of the bike minus excess in only a week with no quibble. Very impressed and have insured with them again, would most certainly recommend 👍
1 juin 2026
Avis spontané
Réponse de Sundays Insurance UK
What a fantastic review to read! Carbon frames are precious cargo, and we're so glad our team could deliver a smooth, 'no-quibble' turnaround to get you squared away. Welcome back to Sundays, and thank you so much for spreading the word.
Here's to many more safe, fully covered miles ahead!
Electric bike insurance.
Looking for insurance for an electric bike. Directed towards on a comparison site. Cover very clear regarding inclusions and exclusions. Included new for old for the same price or less than others. Option to add additional extras. Competitive price.
5 juin 2026
Avis spontané
Réponse de Sundays Insurance UK
Love reading this! We know insurance jargon can be a headache, so we keep things clear, competitive, and customizable. Thrilled you got that 'new for old' peace of mind for your e-bike. Safe riding out there!
Unrealistic expectations on storage
Unrealistic expectations on where the bike can be stored for the insurance to cover me. I have asked for the policy to be cancelled and for refund within the 14 day cooling off period.
5 juin 2026
Avis spontané
Réponse de Sundays Insurance UK
Hi there, thank you for sharing your feedback. We’re sorry to hear that our storage requirements didn't align with your setup. Because bicycle theft is unfortunately so common, our security criteria are in place to ensure we can offer the best possible coverage when the worst happens - but we completely understand that this doesn't fit every rider's living situation.
We are glad you were able to take advantage of the 14-day cooling-off period, and your cancellation and refund will be processed promptly. If you need any assistance or have possible solution suggestions, please don't hesitate to send us a email or call in.
So far so good
I got a free month's insurance with Sundays for my new ebike. After recent bike muggings in my area I decided to buy a year's insurance after this month. A very smooth process and the lady I dealt with was super friendly and helpful. There are quite a few rules which were explained so you do need to buy a gold standard lock on top of the insurance. All in all a good experience setting up the policy.
1 juin 2026
Avis spontané
Réponse de Sundays Insurance UK
Hi there, Debbie! Thank you so much for taking the time to share your experience, and welcome to the Sundays family!
We are so glad to hear that our team made setting up your annual policy smooth and helpful. We know that hearing about local bike muggings is incredibly stressful, and we're glad we could give you some peace of mind moving forward.
You made an excellent point about the policy rules, too! We do require specific locks (like Sold Secure Gold or Diamond) because we want to make sure your e-bike is as safe as possible when you're out and about. It really is a team effort to keep your ride secure.
Stay safe out there on your new e-bike, and happy riding! If you ever need anything else, we're always here to help.
Réponse de Sundays Insurance UK
Thank you for sharing your experience. We are delighted that you are enjoying the product and that it provides the peace of mind you deserve. Thank you for choosing us.
Greatly explained
Greatly explained, smooth transition into policy, so far so good
27 mai 2026
Avis spontané
Réponse de Sundays Insurance UK
Thank you for the wonderful feedback! We know jumping into policy details can sometimes feel overwhelming, so we’re thrilled to hear the transition was smooth for you. Welcome aboard, and we're glad to have you with us!
Not good policy
Not good policy, too many rools, they will always find a excuse why not to pay.
24 mai 2026
Avis spontané
Réponse de Sundays Insurance UK
Hi there,
We are really sorry to hear you feel this way. We never want our customers to feel like they can't rely on us when they need us most.
Insurance policies do have specific terms and conditions to ensure we can protect everyone fairly, but our ultimate goal is always to pay out valid claims, not avoid paying them. If you’ve had a negative experience with a claim or feel a decision was unfair, we genuinely want to look into it for you.
Could you please send us a direct message with your policy number or claim details? We'd appreciate the chance to review your situation and see how we can help make things right.
Fantastic company to do business with
Always a pleasure when dealing with Sundays
Customer care team and professional and always respond back within the solution I was asking for.
That’s why I’m with Sundays insurance
21 mai 2026
Avis spontané
Réponse de Sundays Insurance UK
Thanks for the shoutout! Hearing that our customer care team hit the mark is the best feedback we could ask for. Happy to have you with us, Mark!
Great quick and efficient service over…
Great quick and efficient service over the phone to get our two new e-bikes insured.
Hopefully won’t find out how easy it is getting any claims out of them but suspect that with their service and professionalism, it should be a breeze, but as said, hopefully will never find out!
They came highly recommended to us by Balfe’s Bikes, and from the service I’ve received so far, a very good recommendation!
15 mai 2026
Avis spontané
Réponse de Sundays Insurance UK
"Thank you so much for the wonderful feedback! We love hearing that getting your e-bikes sorted was quick and easy. We completely agree with you. The best kind of insurance is the one you never have to use! But if you ever do, we’ve got your back. Huge thanks to the team at Balfe’s Bikes for the shoutout, too. Happy riding, Robin!
Gravel Bike write off
I recently had a BAD crash on my new Gravel bike. Significant damage to my beautiful bike and some superficial damage to my good self.
I took my bike into the shop I'd bought it from (Evan's cycles) and had them produce a Damage report for me.
To my surprise (or concussion) the bike was effectively a Write off. You name it, I dinged it.
There was damage to drivetrain components alongside a completely out of shape wheel, Damaged carbon fork and mashed levers.
Plus dings, scratches and dents all over.
(Me and the bike that is)
I communicated back to Sunday's and informed them of the catastrophe. The first thing that Sunday's asked was whether I was OK. That's when I knew I was in good hands.
My claims Handler Tristan Kumm guided me through the entire process easily. Informing me at every stage exactly what was required from me to help process my claim.
I genuinely didn't expect the claims process to be so straightforward. He asked me for key information about the bike which I had readily available then continued to communicate with Myself + The bike shop to gather the rest of the file.
Tristan really went above and beyond to assist me through my incident. When he communicated back to me that my claim had been processed and I need only pay my excess - I was emotional.
My bike is my primary form of transport.
My commuter, my full sender and my Sunday driver. And it was a wreck.
Knowing that I was getting a full replacement 1 for 1 was an incredible feeling. He even asked if I'd like to look at other frames and change the bike for a different one.
I've now chosen a more suited, more aggressive gravel bike to serve my needs.
I'll be picking it up from the store i'd bought the original in and renewing my insurance immediately.
Looking forward to knowing my safety net will catch me, any day of the week, but especially on Sundays.
18 mai 2026
Avis spontané
Réponse de Sundays Insurance UK
Wow, what a phenomenal review. Thank you so much for sharing your story! First and foremost, we are so incredibly glad that you walked away with only superficial injuries. A crash like that is terrifying, and bikes can always be replaced, but you cannot.
We are so proud of Tristan for stepping up and giving you the peace of mind you deserved when you needed it most. Getting you back on two wheels seamlessly, was our absolute priority.
Enjoy that new, more aggressive gravel machine! We are honored to have you back with Sundays Insurance, and we’ll always be right here to catch you (though we hope you keep the rubber side down from now on!). Safe riding!
Applying for the insurance simple…
Applying for the insurance simple process and cover appropriate and easy to understand. Good vompetative price. Not able to offer any further review as not had to use.
16 mai 2026
Avis spontané
Réponse de Sundays Insurance UK
Thanks for sharing your experience! We love hearing that our process was simple and our prices competitive. We hope you never have to use us for a claim, but we've got your back if you do. Safe riding out there!
Réponse de Sundays Insurance UK
Thank you so much for the feedback! We believe choosing insurance should be straightforward and stress-free, so we're thrilled to hear you felt zero pressure. Happy riding!
Tristan Kumm from the claims team…
Tristan Kumm from the claims team provided excellent customer service and responded to all my queries in a very prompt manner. The turnaround to process the claim was fast. I would recommend Sunday Insurance for anyone looking for bike insurance.
8 mai 2026
Avis spontané
Réponse de Sundays Insurance UK
Thank you so much for the fantastic review! We are thrilled to hear that Tristan looked after you so well and got your claim processed quickly. Fast, prompt communication is exactly what we aim for when things go wrong. I’ll be sure to pass your kind words along to Tristan—he’ll be delighted to hear them! Thank you for the recommendation, and happy riding!
Very smooth experience
Very smooth experience. Responded quickly. Sundays Insurance contacted the bike shop directly after they provided a quote of damages sustained from my bike crash.
1 mai 2026
Avis spontané
Réponse de Sundays Insurance UK
We are so sorry to hear about your crash, but we’re glad we could make the recovery process a little easier for you! Taking the middleman stress out of the equation by dealing with the bike shop directly is exactly how we like to do things. Wishing you a speedy return to the road!
Excellent Sundays service, and claim experience
Tristan Kumm was excellent in providing me with clear and informative instructions and responses, and he expedited the whole claim process for me. It was only a few days between submitting the claim, to Sundays reviewing it, then accepting it and then transferring funds to my account to help me pay for the works to my bike. I couldn’t recommend the whole process more highly.
29 avril 2026
Avis spontané
Réponse de Sundays Insurance UK
Thank you so much for the fantastic feedback! We are lucky to have Tristan on our team, and he’ll be delighted to hear he could make the process so seamless for you. Our goal is always to get our riders back on their bikes as quickly as possible, so we're thrilled the funds reached you in just a few days. Safe riding!
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