The website is easy to navigate and the cycle cover is very comprehensive but remains very competitively priced. When I had to cancel the insurance after selling the bike they made the process super s... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Wanted electric bike insurance x 2, used moneysupermarket, Sundays will replace old for new over 3 years old so great as bought second hand. Easy to use website to buy too.
Exceptional service from start to finish. I crashed my 3T RaceMax Project during a UCI World Qualifier race and submitted the claim together with all of the supporting evidence. The claim was revi... Voir plus
Just renewing my household insurance that had the bike cover included. However speaking to the insurer found out they do not insure Ebikes. went on to the Internet. and Sunday popped up with a reasona... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Specialist bicycle insurance in the United Kingdom
Coordonnées de contact
4,5
Excellent
448 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Sundays Insurance UK
Thanks for the feedback! We aim to keep things simple and our rates sharp. Glad we hit the mark for you!
Great and prompt service
I recently had a bike accident and heard back from the team really quickly. I was assisted by Tristan Kumm who was super prompt and helpful.
30 mars 2026
Avis spontané
Réponse de Sundays Insurance UK
We appreciate the feedback! Safety and support are our top priorities, and we’re glad Tristan Kumm was able to provide the prompt assistance you deserved. Thank you for choosing us, and we hope you’re doing well after your accident.
A happy ending
We were incredibly upset by the theft of our EBike batteries but that feeling soon passed thanks to the team at Sundays Insurance and in particular Tristan
He helped us enormously - the process of filing our claim was straightforward thanks to his advice.
The timeline from doing this to having our claim accepted and paid out was only a few days.
We are happily back riding thanks to him!
14 avril 2026
Avis spontané
Réponse de Sundays Insurance UK
Thank you for taking the time to share this! We know how incredibly upsetting it is to deal with theft, but we’re so glad Tristan was there to help turn that feeling around for you.
Our goal is always to make the claims process as straightforward and stress-free as possible, so it’s wonderful to hear that you were back on your bikes within just a few days. We’ll be sure to pass your kind words along to Tristan - he’ll be delighted to know he made such a difference!
Happy riding, and we’re so glad to have you back on the road!
Very impressed with the service…
Very impressed with the service provided by Sundays. They replaced all the items of clothes damaged in my crash as well as covering all the fees for the damage and repairs to the bike.
The communication was quick and easy. Tristan Kumm was the agent helping me throughout this process and he was excellent.
23 avril 2026
Avis spontané
Réponse de Sundays Insurance UK
Thank you so much for your kind words and for taking the time to share your experience, James. We are very sorry to hear about your crash, but we are glad we could help get you back on the road by covering both your bike repairs and your cycling kit.
We are especially pleased to hear that Tristan Kumm provided such excellent support throughout the process. We strive to make communication as seamless as possible during what we know can be a stressful time, and I will be sure to pass your praise along to him.
Wishing you many safe and enjoyable rides ahead!
Great people to deal with
Great people to deal with. Great product and service with an excellent price for bike cover.
I thoroughly recommend.
Michael Haywood Durham
22 avril 2026
Avis spontané
Réponse de Sundays Insurance UK
Dear Michael,
Thank you for the high recommendation! We are delighted to hear that you’re pleased with our service and that our pricing hit the mark for you.
Providing great value and a smooth experience for our fellow cyclists is what we’re all about. We truly appreciate you choosing Sundays to protect your bike.
Happy riding!
Very Positive Review
I was contacted by a really nice lady called Jess.
Jess was very nice to talk to, very patient and made the entire process easy to go through.
I would give Jess an A*.
17 avril 2026
Avis spontané
Réponse de Sundays Insurance UK
Thank you for sharing your experience! We pride ourselves on being patient and helpful, so it’s great to hear that Jess hit the mark. We will definitely pass your kind words along to her.
1 star
1 star. Do not insure your bicycle with this company.
Sundays Insurance is the consumer-facing brand. Red Sands Insurance Company (Europe) Limited is the underwriter. This review applies to both — they operate as one.
My bicycle (high value S Works SL8) was stolen from my workplace. I had locked it to a fixed post with an approved lock. I reported it to the police, to my employer, and filed a claim the same day. Red Sands declined the claim. They argued the lock was not engaged at the point of theft — it was, but released through an unexpected chain of events outside my control. They then accused me of dishonesty because I initially named the wrong lock — an honest mistake I corrected immediately. They invoked a fraud exclusion over it.
I provided a witness statement, pushed my employer and the police to share CCTV, and gathered every piece of evidence I could. Red Sands used every procedural angle available to avoid paying out.
It took eighteen months, a formal complaint, and the Financial Ombudsman issuing a final decision to force Red Sands to accept the claim. The ombudsman rejected both of their grounds for declining — the security condition and the dishonesty allegation — and ordered them to pay out plus compensation. Red Sands objected. The ombudsman dismissed their objections and confirmed the decision unchanged.
Eighteen months of correspondence, evidence-gathering, and emotional energy — while working full-time as a doctor — for an insurance company to do the one thing it exists to do. An honest correction about a lock became a fraud allegation. A stolen bicycle became an ordeal.
Do not use Sundays Insurance or Red Sands for bicycle insurance. If you cycle and your bike has any value, insure it elsewhere. With anyone else.
Happy to provide a reference number from the Financial Ombudsman case.
10 avril 2026
Avis spontané
Réponse de Sundays Insurance UK
Thank you for sharing your perspective. We sincerely regret the length of time it took to reach a final resolution, as well as the stress this may have caused.
We have accepted the final FOS finding and communicated the settlement to you without delay.
In terms of the timeline, the claim went through a detailed, multi-stage review process with the Financial Ombudsman Service. During this process, there were two separate assessments where the FOS Investigator agreed with our decision based on the policy terms. During the Ombudsman’s escalated review, the decision and findings of the investigators were overturned.
While we followed the independent guidance provided at each stage of the process, we recognise that the differing outcomes contributed to your frustration.
NON-STOP SALES HASSLE
NON-STOP SALES HASSLE! If what you love is being bombarded with daily (sometimes more than daily) sales calls & emails. Sundays are the insurer for you. Otherwise- avoid.
27 mars 2026
Avis spontané
Réponse de Sundays Insurance UK
We are incredibly sorry to hear this. We aim to be helpful, not a 'hassle,' and it sounds like we’ve clearly missed the mark here. This is not the experience we want for you. If you feel comfortable please email us with your contact details and we’ll make sure your preferences are updated immediately so the contact stops. Thank you for being honest with us.
Renewal Essentials
Company explained clearly a misunderstanding. Polite and informative. Good value cover.
14 avril 2026
Avis spontané
Réponse de Sundays Insurance UK
Transparency is key for us, so we're happy to hear our team provided clear and polite support. Thank you for the review and for choosing us for your cover!
I was looking to change my bike…
I was looking to change my bike insurance and after an online quote, Peter called me back promptly.
He was very helpful and well informed with time to discuss my needs.
He was interested in cycling and in my situation and made the whole experience worth while.
9 avril 2026
Avis spontané
Réponse de Sundays Insurance UK
Thank you for the review, Graham! We're glad Peter could provide the prompt and informed service we strive for. Taking the time to understand our customers' unique needs is our top priority. Welcome to the Sunday’s family!
Great experience
Great experience! Who said getting Bike insurance was a bind? Jessica was funny and made the process “user friendly”. The quote offered for two bikes of mine was very competitive and I would have been a numb skull not to have taken this forward. Thank you Sundays 👌🏾💯
10 avril 2026
Avis spontané
Réponse de Sundays Insurance UK
Thank you for the fantastic feedback, Peter! Who says insurance can't be a bit of fun? We’re so glad Jessica made the experience 'user-friendly' for you. We’ll be sure to tell her she’s officially saved you from 'numb skull' status with that competitive quote. Happy riding!
Needed new bike insurance so found…
Needed new bike insurance so found Sundays through their good reviews. Gave them a ring and spoke with Danny who went through the process explaining everything clearly to me. Very professional and quick and the premium was exceptional. The whole experience, along with the good reviews, gave me confidence I had made the right choice
8 avril 2026
Avis spontané
Réponse de Sundays Insurance UK
Welcome to the team! It’s great to hear that our community's reviews led you to us and that Danny lived up to the hype. We know how important that peace of mind is when choosing cover, so we're thrilled he could make the process quick and clear. Thanks for the vote of confidence, Joe!
Supportive, understanding and human
Once again had to unfortunately call upon the help of Sunday's insurance after having a second MTB stolen and knife point. Once again Sunday's insurance saved the day(so to speak)
They have replaced the bike like for like, took them less than 24 hours to accept the claim, Laure was such a help, friendly and professional. They explained everything I needed to provide to help the claim along. Hopefully this will be the last time I have to use Sunday's insurance but if I do need to I know that they will be as supportive as they can be.
7 avril 2026
Avis spontané
Réponse de Sundays Insurance UK
We are so incredibly sorry to hear about the circumstances of your claim. Being targeted like that is a traumatic experience, and we are just glad you’re safe. We’re grateful we could be there to 'save the day' and get your MTB replaced so quickly. Laure will be so heartened to hear her support made a difference during such a tough time. While we truly hope you never have to call us again, we’ve always got your back if you do. Take care of yourself.
Réponse de Sundays Insurance UK
Short, sweet, and to the point - we love it! Glad we could get you insured and back on your bike without any unnecessary delays.
Thanks for choosing us, Michelle!
Speedy service for speedy riders
Really quick responses, always friendly and helpful. Super quick turn around with my claim to get my bike back race ready. Thanks to Tristan Kumm who handled my case
27 mars 2026
Avis spontané
Réponse de Sundays Insurance UK
Thank you for sharing your experience! Claims can be a stressful time, so we’re thrilled Tristan could make the process quick and easy for you. Providing fast, friendly support is our top priority. We're glad to have played a part in getting your bike back in top shape!
This team make it's happiness
From day one until the very end, Tristan showed a highly professional approach. He provided clear direction and was always focused on finding the best solution for my case.
The whole process was smooth, efficient, and well handled. I felt supported throughout, and everything was explained in a straightforward and honest way.
Great service — I would definitely recommend.
24 mars 2026
Avis spontané
Réponse de Sundays Insurance UK
Thank you so much for the kind words Andre! We are thrilled to hear that Tristan provided the clear direction and support you needed throughout your case. Our goal is always to make complex processes as smooth and honest as possible, and we’ll be sure to share your feedback with Tristan and the rest of the team. We appreciate the recommendation!
Prompt response to queries
Philip answered my questions clearly and quickly by telephone and email whilst getting a quotation.
25 mars 2026
Avis spontané
Réponse de Sundays Insurance UK
We love hearing this! Philip is a valued member of our team, and it’s great to know he looked after you so well over the phone and email. Thank you for choosing us, and please don't hesitate to reach out if you need anything else!
Great customer service
Was welcomed to sundays after purchasing my bike with a 30 day free cover,kept informed well in advance when that was ready to expire amd got a quote online at a great price for cover .
25 mars 2026
Avis spontané
Réponse de Sundays Insurance UK
Welcome to the Sundays family! We’re thrilled to hear that the transition from your 30-day free cover to a full policy was seamless. Keeping our riders informed and protected at a fair price is exactly what we aim for. Enjoy the new bike and the peace of mind on the road!
Easy to get a quote on-line
Easy to get a quote on-line & to understand what needed to be covered. Sensible pricing too.
24 mars 2026
Avis spontané
Réponse de Sundays Insurance UK
We’re so glad to hear you found the online quote process straightforward. Our goal is to provide transparent coverage at a sensible price point, so it’s rewarding to know we met your expectations. Thanks for choosing us Neil!
First class communication and efficient…
First class communication and efficient service. Highly recommended
Albert
24 mars 2026
Avis spontané
Réponse de Sundays Insurance UK
We’re blushing! Thank you for the glowing review. Clear communication is at the heart of what we do, so we’re thrilled to hear you had such a great experience. We look forward to serving you again!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.