The website is easy to navigate and the cycle cover is very comprehensive but remains very competitively priced. When I had to cancel the insurance after selling the bike they made the process super s... Voir plus
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Lisez les avis des autres
Wanted electric bike insurance x 2, used moneysupermarket, Sundays will replace old for new over 3 years old so great as bought second hand. Easy to use website to buy too.
Exceptional service from start to finish. I crashed my 3T RaceMax Project during a UCI World Qualifier race and submitted the claim together with all of the supporting evidence. The claim was revi... Voir plus
Just renewing my household insurance that had the bike cover included. However speaking to the insurer found out they do not insure Ebikes. went on to the Internet. and Sunday popped up with a reasona... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Specialist bicycle insurance in the United Kingdom
Coordonnées de contact
4,5
Excellent
448 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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DO NOT BUY the Sundays Insurance…
I bought the Sundays Insurance believing that paying the company 45 pounds I will be covered (fixing, taxi to work while fixing the bike). Yet when I had a tire punctured the company said that I would have to pay them 120 pounds before i get anything back. LIARS!!!
I am not taking any more dealing with them. They only take the money but not help. You pay for insurance then you pay them again if anything happens. So why do you need them if you pay them and them get nothing back!
24 mars 2026
Avis spontané
Réponse de Sundays Insurance UK
Hi Laura.
It’s completely understandable why you feel let down, especially when you’re just trying to get your bike fixed and get to work.
To clarify, an excess is a standard fixed amount that a customer agrees to contribute toward any claim.
During our sales journey as well as per your contract agreement sent, a clear disclosure is provided of your excess.
For example if you have a £100 excess and your bike is stolen (a "£1,000" loss), the company pays you £900. If the repair costs £60, you are responsible for the full £60 as it is then cheaper for you to settle this than pay your excess amount. Ethically, we could never take more money from our clients that what a claim costs to settle.
We're sorry we couldn't be of more help this time.
Almost painfree!
Almost painfree!
The team at Sunday were extremely helpful in managing our claim after our cargo bike was stolen. Laure managed the claim exceptionally quickly and helped us find a suitable bike for our family needs after the theft. We will definitely be insuring our new bike with Sunday.
23 mars 2026
Avis spontané
Réponse de Sundays Insurance UK
We know that for a family, a cargo bike is more than just a ride - it’s the school run, the grocery shop, and so much more. We are so sorry yours was taken, but we’re incredibly proud of Laure for helping you get back on three (or two!) wheels so quickly. We can't wait to protect your new family bike for you Waleed!
Clear and informartive first time bike cover experience
Anna at Sundays Insurance was an exceptional professional sales representative who thoroughly answered all my queries, maintaining clear and consistent communication via both email and phone. Their responsiveness and attention to detail made the entire process smooth and stress-free. They took the time to understand my needs, provided different options, and ensured I felt confident in my decision. Their friendly and approachable manner, combined with a high level of expertise, truly stood out and made for a very positive overall experience.
23 mars 2026
Avis spontané
Réponse de Sundays Insurance UK
We truly appreciate you taking the time to highlight Anna’s hard work. Providing tailored options and maintaining consistent communication are core to how we operate, and it’s rewarding to see those values reflected in your experience. Thank you for trusting us with your insurance needs - we’re here whenever you need us!
Great service and cover at a competitive price
I found Sunday’s by buying a bike at Balfes and so received a free month of cover.
I expected a hard sell at the end of the month, but I was pleasantly surprised with the great service that I received from Daniella. Well done and thank you.
9 mars 2026
Avis spontané
Réponse de Sundays Insurance UK
Thank you for the wonderful feedback Clive! We love our partnership with Balfe’s and are so glad it led you to us. Providing a seamless, pressure-free experience is exactly what we aim for. I’ll make sure Daniella gets the recognition she deserves for looking after you! Cheers.
Great Customer Service - Danny
Spoke with Danny on the phone relating to a policy query and including my Dads bike onto my policy. He was extremely helpful, polite and patient. Made the process extremely easy. Absolute top service! Sundays have always had great customer service especially over the phone, if I ever have a question or issue I would always feel comfortable contacting them knowing there’s someone on the end of the phone wanting to help. Thanks Danny!
10 mars 2026
Avis spontané
Réponse de Sundays Insurance UK
What a legendary review! We’re so glad Danny could help get your Dad’s bike added to the policy with zero stress. Making those tricky queries easy is exactly what he does best. We’ll be sure to give him a big shout-out today, it’ll make his day! Thanks for being part of the Sundays family Tom!
Brilliant straightforward service and policies.
Arranging insurance for 2 new electric bikes was so easy. Everything explained very well and a lovely friendly lady on the phone. Documents received instantly by email. Very impressed!
9 mars 2026
Avis spontané
Réponse de Sundays Insurance UK
We appreciate your feedback Sheila! It’s great to know you found the process clear and the document delivery instant. Providing friendly, expert service is our top priority. Thank you for choosing us to protect your new electric bikes!
Good customer service and support
Initially I spoke to member of the Sunday's Insurance Team and following advice sent in email with my queries which were answered very promptly.
26 février 2026
Avis spontané
Réponse de Sundays Insurance UK
Thank you for sharing your experience Maureen! We aim to make the transition between phone and email as seamless as possible, so we're glad to hear your queries were handled promptly. We appreciate the feedback and are happy we could help!
Fast and reliable service
Fast and reliable service. Very good insurance prices. I recommend.
26 février 2026
Avis spontané
Réponse de Sundays Insurance UK
We really appreciate the feedback! It’s our goal to provide top-tier insurance that doesn’t break the bank. Thank you for the recommendation, and we look forward to providing you with great service for a long time to come!
Just started my policy with the help of…
Just started my policy with the help of Daniella.
Extremely patient and amazing help.
Couldn’t have asked for more with the process!
5⭐️
25 février 2026
Avis spontané
Réponse de Sundays Insurance UK
Welcome to the family! We are so happy to hear that Daniella made the setup process smooth and stress-free for you. Patience is what we strive for, and we'll be sure to pass your 5-star shout-out along to her. Happy riding!
Sundays Insurance are great people to do business with
My Turbo Vado SL 2 6.0 EQ Carbon was stolen at the beginning of the month - Sundays Insurance replaced the bike within 3 weeks which I think it is good timescale given the fact that I had only owned the bike for a couple of months prior to it being stolen. I found the staff at Sundays to be incredibly helpful and supportive. My bike has now been replaced and I have n o hesitation to insuring it with Sundays going forward. Sundays Insurance are great people to do business with
2 février 2026
Avis spontané
Réponse de Sundays Insurance UK
We are so sorry to hear your new Turbo Vado SL was stolen, but we’re incredibly glad we could help get you back on two wheels so quickly! Three weeks from theft to replacement is exactly the kind of support we aim for. We’ll be sure to share your kind words with the whole team—knowing you're back out riding makes our day. Thanks for trusting us with your new bike!
Laure
Laure. The lady who I dealt with was absolutely fantastic with my claim and e mailed me every step of the way how it was all going. It only took a day and a half from start to completion. Very good service
25 février 2026
Avis spontané
Réponse de Sundays Insurance UK
Wow, a day and a half! That is what we love to hear. Claims can be stressful, so we’re thrilled Laure was able to guide you through so quickly and keep you in the loop. We’ll make sure she gets the recognition she deserves for such fantastic service. Thank you for sharing your experience!
Fully comprehensive bike insurance for…
Fully comprehensive bike insurance for a great price. Excellent customer service as well. Thank you
20 février 2026
Avis spontané
Réponse de Sundays Insurance UK
Love to see it! We’re thrilled you’re enjoying the peace of mind and the savings. Our team is always here to help you get back on the road. Ride safe and thanks for choosing us Eddie!
Helpful and explains everything
The adviser explained all details regarding my cycle insurance and was very helpful.
19 février 2026
Avis spontané
Réponse de Sundays Insurance UK
Clear communication is key! We’re glad our adviser could walk you through the details so you can ride with total confidence. Thanks for the wonderful feedback and welcome to the family Clive!
Easy process
I bought the insurance for my e-bike for a year (March 25)through Churchill Cycle Insurance at a reasonable price. I’ve never had cause to use the insurance but it gave me peace of mind and it was an easy process. Staff are friendly. However, the insurance has now increased by around 30% for this year so I’m considering adding it to my house insurance.
20 février 2026
Avis spontané
Réponse de Sundays Insurance UK
Hi Lesley! Regarding the renewal, we completely understand that price is a big factor. We’d love the chance to keep you with us - feel free to DM us or give the team a quick call to see if there’s anything we can do on the premium, or to ensure your e-bike is getting the specialized coverage it might not get on a standard home policy. Thanks for being with us and we hope to keep you on!
Very good claims process
My bike was stolen on Tuesday evening. By Thursday morning, I had my claim processed and delivery arranged for a new bike. It could not have been an easier or smoother process. Sundays did not seek out any 'catches' and all documentation requested was reasonable and straightforward to provide. I will be taking out a new Sundays policy on the new bike.
19 février 2026
Avis spontané
Réponse de Sundays Insurance UK
I am so sorry to hear about your bike - having a ride stolen is a gut-wrenching experience. However, I’m incredibly glad we could turn a terrible Tuesday into a much better Thursday for you!
Getting you back on two wheels with zero "catches" is exactly how we aim to operate. We’re already looking forward to protecting your new bike!
Great service
Philip provided clear and patient guidance through the process.
12 février 2026
Avis spontané
Réponse de Sundays Insurance UK
Thank you so much for the kind words! We’re thrilled to hear that Philip was able to provide the clear, patient guidance we strive for. We know insurance can sometimes feel like a maze, so we’re glad he could help light the way for you.
I’ll make sure Philip sees this, he’ll be so happy to know he made your experience a positive one!
Cover for my new cycle.
Friendly reminder after having enjoyed a free month's cover, following my initial interest in buying insurance at the end of December '25. I have now purchased my insurance after having all my questions clearly answered. Courteous, patient and clear advice. I'm very satisfied.
10 février 2026
Avis spontané
Réponse de Sundays Insurance UK
Thank you for the feedback, Gianni. We believe insurance should be clear and transparent, so we’re happy our team could provide the patient advice you needed to make your decision. We look forward to providing you with great service throughout your policy.
Once again I'm posting about Sunday…
Once again I'm posting about Sunday insurance and Tokio Marine ...there refusal to help me after the fact they took money from me and my policy clearly states they cover cost of loss ebike and there's not helping me even knowing the fact I'm disabled
10 février 2026
Avis spontané
Réponse de Sundays Insurance UK
Hello Joshua, we are sorry to hear about the ongoing frustration you are experiencing.
As we have previously shared, this social media page is not the correct avenue for complaints for Sundays Insurance US or Tokio Marine. For your own security and to ensure your claim is handled by the correct team, we strongly advise reaching out through the official channels listed on your policy documents and email correspondence.
Because your situation involves sensitive personal information and specific policy terms regarding your e-bike, it cannot be resolved here on a public forum. Please follow the correct dispute channel directly so that a claims specialist can review your case. We truly hope you reach a resolution quickly!
Réponse de Sundays Insurance UK
That's what we like to hear! Efficiency is the name of the game. Thanks for the 5-star review and for choosing us!
Réponse de Sundays Insurance UK
"Thanks so much for the kind words! We’re thrilled to hear you found us helpful and the pricing fair. We look forward to servicing you again soon!
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