I have been going to Superior Hair for around 7 years. Unfortunately, in the last couple of years, I have noticed the quality of the hair has deteriorated. My last set shedded and thinned and became m... Voir plus
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Lisez les avis des autres
Great service and communication. They didn't have the shade in stock that I needed, but kept in touch regarding when they will receive their order. And offered alternative options. Really happy and hi... Voir plus
Superior Hair Staff are very helpful when talking to them directly when asking for advice with recommendations if you have any concerns and give great ideas to resolve. My Superior Hair colour is H... Voir plus
L'entreprise a répondu
I can't thank the team at Superior Hair enough. The staff are truly amazing—gentle, caring, and exceptionally skilled in their work. I visited to purchase a wig, as I’m currently undergoing cancer tre... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'extension de cheveux
- aussi dans
- Grossiste
- Magasin de perruques
- Perruquier
- Salon de coiffure
À propos de Superior Hair Extensions
Écrit par l'entreprise
Founded in 2003. Superior Hair has made a reputable name across New Zealand in supplying the highest quality hair extensions that are simple to use at the lowest value!
At Superior Hair NZ, we offer the largest range of 100% Remy human hair extensions in 15 Different Methods ranging from 14" to 26" in 40+ shades including our Balayage & Ombres! We want you to look and feel your best in the quickest & easiest way!
Our Superior Hair products are stocked in over 6000 NZ and AUS hair salons because we offer the highest quality of luxury hair extensions that will seamlessly blend into your natural hair, long-lasting & silky smooth!
We offer Free Colour Matching Services & an awesome Rewards Program for our loyal customers! We also offer Same-day shipping on orders made before 2pm (Mon-Fri NZ)
We stand by our moral code of Sustainably made and ethically sourced products.
SHOP CLIP IN EXTENSIONS
SHOP ULTRA SEAMLESS TAPE INS
SHOP ALL COLLECTIONS
At Superior Hair NZ, we offer the largest range of 100% Remy human hair extensions in 15 Different Methods ranging from 14" to 26" in 40+ shades including our Balayage & Ombres! We want you to look and feel your best in the quickest & easiest way!
Our Superior Hair products are stocked in over 6000 NZ and AUS hair salons because we offer the highest quality of luxury hair extensions that will seamlessly blend into your natural hair, long-lasting & silky smooth!
We offer Free Colour Matching Services & an awesome Rewards Program for our loyal customers! We also offer Same-day shipping on orders made before 2pm (Mon-Fri NZ)
We stand by our moral code of Sustainably made and ethically sourced products.
Online Colour Matching Services
Écrit par l'entreprise
- Super Fast & Free Colour Matching!
- Email us at purchase@superiohair.co.nz to get one of our expert Hair Extension Technicians to help colour match and advise on what will work best!
Overnight Shipping
Fast Delivery Services!
Same-day shipping on orders made before 2pm (Mon-Fri NZ) Saturday Delivery optional!
Coordonnées de contact
201 Symonds Street, 1010, Auckland, Nouvelle-Zélande
- 09 309 5031
- purchase@superiorhair.co.nz
- superiorhair.co.nz
4,5
Excellent
643 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I still haven’t received my order and I…
I still haven’t received my order and I paid the extra $8 for a Saturday delivery and I ordered before the Friday cutoff
18 septembre 2025
Réponse de Superior Hair Extensions
Heya Natasha,
Good day, and thanks for your message.
I’ve had a look into your order #39236 after seeing your Trustpilot review about the $8 Saturday delivery. To clarify, our cut-off for same-day shipping is before 12:00 pm, and your order arrived at 7:00 pm on 18 September. Because of that, it was booked to go out the next day, Friday, 19 September.
With the high volume of parcels that day, NZ Post didn’t collect until later in the afternoon, which unfortunately caused a delay. Please also note that NZ Post delivery times are generally 2–5 business days, and they do not typically deliver on weekends.
I can see from the tracking that your parcel has now been delivered, which is great news. Please let us know if there’s anything else you need with this order. We’re more than happy to help where we can.
Thanks heaps for your patience and understanding.
— Team Superior Hair ✨
The hair itself self was great
The hair itself self was great, the customer service not so much, the promo offers new wholesale customers, with free hair ring and master class, I had to ask for a refund on my colour ring and never got the master class training. Due to buying one set of clip in 6mths ago .
10 septembre 2025
Avis spontané
Réponse de Superior Hair Extensions
Thank you so much for your feedback 💛 We’re so glad to hear you were happy with the hair quality — that’s always our number one priority! ✨
Just to clarify on the wholesale promo: the free colour ring and masterclass training are included in our new wholesale starter packages, which are designed for qualifying trade customers. Single retail purchases, such as one set of clip-ins, unfortunately don’t qualify for these wholesale benefits. I completely understand how this may have been confusing, and we truly appreciate you raising it.
If you’re interested in joining us as a wholesale partner, we’d love to set you up properly so you can enjoy the full benefits — including the colour ring and masterclass to support your business growth. Our team is always here to guide you through the process and make it easy. 💕
We value your feedback as it helps us improve communication around promos and offers, and we’d love the chance to assist you again anytime.
— Team Superior Hair ✨
Wrong clips I wanted clips that you see…
Wrong clips I wanted clips that you see into wig then you click them shut when you attach to what hair you have. I massage 4 so very little hair due to treatment. Was so disappointed as thought I had got wig clips. I will have to go to a wig shop to get them now
9 septembre 2025
Réponse de Superior Hair Extensions
Heya Pamela,
Thanks for your review, we mostly sell hair extensions so the metal snap clips (As per their product description) Are mostly used on our Clip in extensions for replacement pieces.
We do make and sell wigs however these are special clips and not something we sell on our website.
As per my last email, you're welcome to send them back for a refund, feel free to reach out if needed!
Thanks,
Superior Hair
Réponse de Superior Hair Extensions
Thank you so much for your kind words! 💛 We’re so happy to hear you had fast service and that you’re loving the quality — that’s exactly what we aim for every time! ✨
We’d love to assist you again anytime you’re ready for your next glow-up! 💕
— Team Superior Hair ✨
To be really honest
To be really honest, we love the hair and have used it for years in my salon. However - our experience as a customer could be better. I don't feel terribly valued as a customer of yours, and the service always is helpful, but comes across quite lazy and unbothered. Its a shame as the product you're selling is great and Ive struggled to match from elsewhere. But the customer service and relationship with your customers should be more of a priority.
14 septembre 2025
Réponse de Superior Hair Extensions
Heya Emma,
Thank you for taking the time to share your feedback, we really do value it, and we’re glad to hear you love the quality of the hair itself.
I was a little surprised to read your note, as in the time we’ve worked together there have only been two issues raised (That I can see):
- The first was with the roll of tape issue, and we happily swapped you to pre-cut tabs.
The second was a batch concern, which we weren’t experiencing in our salon or with other wholesale customers. Because of that we believed it to be an isolated case, but we still offered you a discounted pack as a solution. You're also welcome to send them back via our Quality Control enquiry form!
While we did our best to address both matters promptly and fairly, I understand your experience may still have felt less personal than you would like. Wholesale customers hold a lot of value to us, and your feedback is a reminder that we can always improve how we communicate and nurture our relationships.
We’ll be taking this on board internally, and I hope we can continue working together positively, ensuring you always feel as valued as you are.
Warm regards,
Superior Hair Team x
Réponse de Superior Hair Extensions
Thank you so much for your kind words! 💛 We’re so glad to hear you’re very happy with your experience and that your order arrived quickly — that’s exactly what we aim for! ✨
We’d love to assist you again anytime you’re ready for your next hair glow-up! 💕
— Team Superior Hair ✨
These hair extensions are amazing
These hair extensions are amazing, you would never know it wasn’t my hair
7 septembre 2025
Réponse de Superior Hair Extensions
Thank you so much for your amazing feedback! 💛 We’re absolutely thrilled to hear you’re loving the extensions — it’s the best compliment ever when no one can tell it’s not your own hair! ✨
Your support truly means the world to us. We’d love to assist you again anytime you’re ready for your next hair transformation! 💕
— Team Superior Hair ✨
Réponse de Superior Hair Extensions
Thank you so much for your lovely feedback! 💛 We’re absolutely thrilled to hear the colour was a perfect match, the quality impressed you, and delivery was nice and fast — that’s exactly what we aim for! ✨
We’d love to assist you again anytime you’re ready for your next glow-up! 💕
— Team Superior Hair ✨
Recent purchase
Have dealt with Superior Hair for awhile now, good communication quality product, fast delivery
8 septembre 2025
Réponse de Superior Hair Extensions
Thank you so much for your wonderful feedback! 💛 We’re absolutely thrilled to hear you’ve been with us for a while now and that you’ve consistently enjoyed great communication, quality products, and speedy delivery — that’s exactly what we aim for every single time! ✨
Your continued support truly means the world to us, and we can’t wait to assist you again for your next glow-up and transformation! 💕
— Team Superior Hair ✨
Réponse de Superior Hair Extensions
Thank you so much for your kind words! 💛 We’re so glad to hear you found our team friendly and professional — that’s exactly what we aim for every single time! ✨
Your support truly means the world to us, and we’d love to assist you again anytime you’re ready for your next hair glow-up! 💕
— Team Superior Hair ✨
Réponse de Superior Hair Extensions
Thank you so much! 💛 We’re so glad your order arrived with fast delivery — just how it should be! ✨
We’d love to assist you again anytime you’re ready for your next glow-up! 💕
— Team Superior Hair ✨
Highly recommended top quality…
Highly recommended top quality extensions. Fast delivery. Amazing customer service.
18 août 2025
Réponse de Superior Hair Extensions
Thank you so much for your amazing feedback! 💛 We’re absolutely thrilled to hear you’re loving the quality of the extensions, the speedy delivery, and our customer service — that’s exactly what we aim for every single time! ✨
Your high recommendation truly means the world to us. We’d love to assist you again anytime you’re ready for your next hair glow-up! 💕
— Team Superior Hair ✨
Gorgeous colour/shade matched very well…
Gorgeous colour/shade matched very well at the time I had purchased a length to short to try blend well into my own, simply upgraded to another size/inches more and really found these clip ins easy to use, fast shipping which is another bonus 😀 very happy customer here, lots of compliments where people thought it was my own hair another great bonus thanks again
4 mai 2025
Avis spontané
Réponse de Superior Hair Extensions
Thank you so much for your amazing review! 💛 We’re absolutely thrilled to hear the colour match was gorgeous, and that upgrading to a longer length gave you the perfect blend — that’s exactly the result we love to deliver! ✨
It’s wonderful to know you found the clip-ins easy to use, the shipping super quick, and best of all, that you’re getting lots of compliments with people thinking it’s your own hair — what a glow-up! 🙌
We’re so happy you’re a very satisfied customer, and we’d love to assist you again anytime you’re ready for your next transformation 💕
— Team Superior Hair ✨
Love my ponytail extension
Love my hair piece. Ponytail extension is beautiful, soft and luscious. Love the tester to for colour matching purposes.
26 août 2025
Réponse de Superior Hair Extensions
Thank you so much for your beautiful feedback! 💛 We’re absolutely thrilled to hear you’re loving your ponytail extension — soft, luscious, and everything you hoped for! ✨
We’re so glad the colour tester was helpful too — making colour matching easy and stress-free is exactly what we aim for. Your support truly means the world to us, and we’d love to assist you again anytime for your next glow-up! 💕
— Team Superior Hair ✨
Easy website
Easy to find what I was looking for on the website. Just wish you had more wavy Utips. Fast delivery.
21 août 2025
Réponse de Superior Hair Extensions
Thank you so much for your lovely feedback! 💛 We’re so glad to hear the website was easy to use, you found exactly what you needed, and your order arrived quickly — that’s exactly the experience we aim for! ✨
We really appreciate your note about wavy U-Tips too. Feedback like this helps us so much as we look to expand and improve our range — we’ll be sure to share it with our product team.
We’d love to assist you again anytime you’re ready for your next glow-up! 💕
— Team Superior Hair ✨
The hair feels incredibly real
The hair feels incredibly real definitely worth every cent! I love how perfectly it matches my natural hair, and I’ve received so many compliments ❤️ I’ve been trying to grow out my shoulder length hair for ages with no luck, but these extensions truly didn’t disappoint.
20 août 2025
Réponse de Superior Hair Extensions
Thank you so much for your amazing feedback! 💛 We’re absolutely thrilled to hear the hair feels so natural and that the colour match was perfect — that’s exactly what we love to deliver! ✨
It’s wonderful to know you’ve been receiving so many compliments — and even better that the extensions gave you the length and look you’ve been wishing for while growing out your natural hair. Stories like yours truly make our day! ❤️
We’d love to assist you again anytime you’re ready for your next glow-up! 💕
— Team Superior Hair ✨
Hassle free
Very easy to deal with, the products that I order are for my partner and I have know clue about hair extensions, however the website is straight forward and easy to navigate...makes my job hassle free
19 août 2025
Réponse de Superior Hair Extensions
Thank you so much for your lovely feedback! 💛 We’re thrilled to hear that even without any background in hair extensions, you found the website simple, straightforward, and hassle-free to use — that’s exactly what we aim for! ✨
It’s wonderful to know shopping for your partner has been made easier, and we’re so grateful for your support. We’d love to assist you again anytime for your next order! 💕
— Team Superior Hair ✨
My ordered were accurate and arrived…
My ordered were accurate and arrived earlier than I expected so far it's good for amateur like me.
11 août 2025
Réponse de Superior Hair Extensions
Thank you so much for your kind words! 💛 We’re so glad to hear your order arrived earlier than expected and that everything was accurate — that’s exactly what we love to deliver! ✨
It’s wonderful to know it’s working well for you, even as an amateur. We’d love to assist you anytime you’re ready for your next order or hair glow-up! 💕
— Team Superior Hair ✨
Réponse de Superior Hair Extensions
Thank you so much for your lovely feedback! 💛 We’re absolutely thrilled to hear you found exactly what you were after and that the service was fast and seamless — that’s exactly what we aim for! ✨
We truly appreciate your support and can’t wait to assist you again for your next hair glow-up! 💕
— Team Superior Hair ✨
Réponse de Superior Hair Extensions
Thank you so much for your kind words! 💛 We’re thrilled to hear the website was easy to navigate, ordering was simple, and that you’re loving the product — that’s exactly what we aim for every time! ✨
Your support means the world to us, and we’d love to assist you again anytime you’re ready for your next glow-up! 💕
— Team Superior Hair ✨
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