Stolen my money!! Never even used this company but they have a sister company called Credit Genius that obviously passed on my details without consent after signing up to free trial of £1 they have bo... Voir plus
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Lisez les avis des autres
You been taking money out of my account want it back I applied for loan you been taking money out of my account it is a joke daylight robbery
Do not sign up, its a scam! They will just take money and actually not provide any sort of service. I dont know how they get away with it. You'll get signed in to contract without your permission and... Voir plus
As I say on my first review that I never sign or subscribe any of this.. £24.95 what a huge disappointment.. you’re trying to take money from my account twice??? Luckily I have to transfer my money in... Voir plus
1,2
Mauvais
205 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 64 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very unhappy with this Sure Credit
Very unhappy with this Sure Credit. They won't stop taking £19.99 from my account. I have cancelled so many times. I think I'm going to order a new bank card now. Which is a hassle. I don't know where they are getting details from. I don't want to use this service at all. I must of initially signed something and as usual in the small print. But I asked to cancel so many times. Thus information is misleading and is always in the small print
13 septembre 2024
Avis spontané
Réponse de Surecredit
We apologise that your experience was not positive.
Sure Credit’s service aims to help you improve your credit score and access to credit. While some actions may yield quick results, most improvements require time. Please note, we are not a lender but an online loan broker, and we cannot guarantee loan approval.
If you were charged £19.99, it indicates you signed up for a 14-day free trial on our website and provided your payment details. During the sign-up, our service and terms, including the monthly fee after the trial period, were clearly outlined and accepted by you.
Additionally, when entering your card details to set up the trial, you also completed a "3-D secure" verification with your bank, usually via your online banking app or SMS. This additional security confirms your identity as the cardholder and requires you to authorise the payment with your bank, ensuring that no payments are processed without your explicit consent. This also highlights to our customers that the service is a paid-for service.
Once you signed up, you received an email with the trial terms and a link to cancel. You can cancel your membership anytime during the trial without fees.
For further assistance or to cancel, please call 0330 335 8509 or email hello@surecredit.co.uk. Our agents will be happy to assist you.
Be very wary
Be very wary, they have been taking payments of £19.99 from my partners account
3 times this month it’s happened and they still continue to take money yet my partner has never used there services before.
9 septembre 2024
Avis spontané
Réponse de Surecredit
We apologise that your experience was not positive.
Sure Credit’s service aims to help you improve your credit score and access to credit. While some actions may yield quick results, most improvements require time. Please note, we are not a lender but an online loan broker, and we cannot guarantee loan approval.
If you were charged £19.99, it indicates you signed up for a 14-day free trial on our website and provided your payment details. During the sign-up, our service and terms, including the monthly fee after the trial period, were clearly outlined and accepted by you.
Additionally, when entering your card details to set up the trial, you also completed a "3-D secure" verification with your bank, usually via your online banking app or SMS. This additional security confirms your identity as the cardholder and requires you to authorise the payment with your bank, ensuring that no payments are processed without your explicit consent. This also highlights to our customers that the service is a paid-for service.
Once you signed up, you received an email with the trial terms and a link to cancel. You can cancel your membership anytime during the trial without fees. If you believe you cancelled within the trial period, there will be a record of it, and you will be entitled to a refund.
For further assistance or to cancel, please call 0330 335 8509 or email hello@surecredit.co.uk. Our agents will be happy to assist you.
I signed up and took the decision to…
I signed up and took the decision to cancel. I'm writing this because people have said it is a scam. Its not. It was easy to cancel. Just follow the instructions!
8 septembre 2024
Avis spontané
Réponse de Surecredit
Thank you for your review Ian! it's great to hear your positive experience using Sure Credit. You know where we are if you need us again!
Expected Less
Got knocked back for a loan. Didn't clock it wasn't a loan to start with, silly me. Wan't expecting much but the service was alight in the end. Could've been worse.
19 août 2024
Réponse de Surecredit
Thank you for your review! Good to hear we exceeded your expectations.
Does the Job
Changed me a fee but they did fix me credit in the end. Could've been worse, I guess.
20 août 2024
Avis spontané
Réponse de Surecredit
Thank you for your review Danielle! Great to hear we helped with your credit. We have many useful features to help you maximise your potential!
i went for a loan and did not click the…
i went for a loan and did not click the 19.99 subcription i would like to cancel and get my money back into my bank account please
3 septembre 2024
Avis spontané
Réponse de Surecredit
We are sorry to hear your experience was not positive.
If you were charged £19.99, it indicates you signed up for a 14-day free trial on our website and provided your payment details. During the sign-up, our service and terms, including the monthly fee after the trial period, were clearly outlined and accepted by you.
Additionally, when entering your card details to set up the trial, you also completed a "3-D secure" verification with your bank, usually via your online banking app or SMS. This additional security confirms your identity as the cardholder and requires you to authorise the payment with your bank, ensuring that no payments are processed without your explicit consent. This also highlights to our customers that the service is a paid-for service.
For further assistance or to cancel, please call 0330 335 8509 or email hello@surecredit.co.uk. Our agents will be happy to assist you.
Absolutely one of the biggest scams…
Absolutely one of the biggest scams around. I didn’t even sign up for this so called service, but that didn’t stop them taking two separate payments of £20. Customer service is shocking and I struggled to understand half of what they said. Been told I will receive a refund but if not I will be reporting to my bank as fraud. Stay well clear guys!!!
15 août 2024
Avis spontané
Réponse de Surecredit
Sorry to hear this. All of our information is clearly presented during the sign up process and even requires the customer to check a box to confirm that they have read and understood it and are happy to proceed....
Massive con.
Massive con.
Was told it would be a great app to build up credit score. Had nothing but trouble from day one.
Cancelled after 2 days.
But according to them no cancellation was found. Took money out my account and refuse to do refund.
Complaints go nowhere and telephone number does not work. Online chat is useless. Don’t do it
8 août 2024
Avis spontané
Réponse de Surecredit
We apologise for any inconvenience you’ve experienced. Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
SureCredit.co.uk is a membership service designed to enhance your credit profile, helping you gain better access to credit. Our service terms, including the 14-day free trial and the subsequent £19.99 monthly fee, are clearly communicated during the sign-up process.
Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
Our processes and terms are transparent, and we strive to provide valuable services to our customers. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
Criminals
Criminals
I must have months and months ago applied for a loan and must have given my bank details to this Sure Credit or whoever not knowing I was signing up for anything and now out of the blue months and months later they have taken £19.99 out of my bank. Went on they're live chat and it's just an automated robot telling me to ring a number that doesn't work..cheeky criminal . I'm demanding a refund asap
4 août 2024
Avis spontané
Réponse de Surecredit
Hi Bill, sorry to hear that your experience has not been a positive one. This charge indicates you signed up for a 14-day free trial on our website and provided your payment details. Everything was very clear within the sign-up process, and you confirmed acceptance of our terms and conditions, including the monthly fee of £19.99 after the trial period. You then received an email outlining the terms of the trial and when the next payment would be authorised, this email also contains a link to our cancellation section on the website.
You can cancel your membership at any time during the trial without any fees. For further assistance or cancellation, please call 0330 335 8509 or email hello@surecredit.co.uk and our agents will be more than happy to help.
I cancelled this as soon as I done it…
I cancelled this as soon as I done it coz it was the wrong thing I applied for!
19 mai 2024
Avis spontané
Réponse de Surecredit
Sorry to hear that. We apologise for any confusion you experienced.
Réponse de Surecredit
Thats great Kevin, we're happy to have helped!
Réponse de Surecredit
Absolutely! You can cancel your membership at any time during the trial without any fees.
Pure Scam they charging money for…
Pure Scam they charging money for signup service but you don’t even know about this coz there is no email no anything
5 juillet 2024
Avis spontané
Réponse de Surecredit
We're sorry to read your review. Our terms, including the 14-day free trial and the subsequent £19.99 monthly fee, are clearly outlined in the sign-up journey. Additionally, all customers must complete a 3D secure check with their bank to start the trial.
Réponse de Surecredit
Good to hear your experience has been a positive one. We really appreciate your review and will feed this back to the team!
Réponse de Surecredit
We apologize for any inconvenience you’ve experienced. Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
SureCredit.co.uk is a membership service designed to enhance your credit profile, helping you gain better access to credit. Our service terms, including the 14-day free trial and the subsequent £19.99 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
We assure you that SureCredit.co.uk is not a scam. Our processes and terms are transparent, and we strive to provide valuable services to our customers. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
Inputted details for a loan
Inputted details for a loan, was sent to sure credit, put my card details in and they signed me up for a subscription I didn’t know I was signing up for and did not want. Emailed them and have only had an automated response. They have taken £19.99 from me that was my fuel money for the week. I wonder how many other people this has happened to!! Steer clear! 😡
25 juin 2024
Avis spontané
Réponse de Surecredit
We apologize for the inconvenience you’ve experienced. We understand your frustration regarding the unexpected subscription charge. Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue promptly.
SureCredit.co.uk is a membership service designed to enhance your credit profile, helping you gain better access to credit. Our service terms, including the 14-day free trial and the subsequent £19.99 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
We assure you that our intent is never to mislead our customers. Our processes and terms are transparent, and we strive to provide valuable services. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
After inputting my details for a loan i…
After inputting my details for a loan i was redirected to sure credit and they could help me with this loan. after going through the process to see if they could it was a credit service. then they used my details for a subscription service charging my card 19.99 STAY AWAY
6 juin 2024
Avis spontané
Réponse de Surecredit
Thank you for your feedback. We apologise for any confusion you experienced.
SureCredit.co.uk aims to improve your credit profile and provide better access to credit by offering a comprehensive credit report service. We provide up-to-date information about your credit history and help you spot mistakes early to protect your financial well-being.
Our terms, including the 14-day free trial and the subsequent £19.99 monthly fee, are clearly outlined in the sign-up journey. Additionally, all customers must complete a 3D secure check with their bank to start the trial.
We could not find any customers matching your details. Please email us at hello@surecredit.co.uk so we can resolve this issue promptly.
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