Stolen my money!! Never even used this company but they have a sister company called Credit Genius that obviously passed on my details without consent after signing up to free trial of £1 they have bo... Voir plus
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Lisez les avis des autres
You been taking money out of my account want it back I applied for loan you been taking money out of my account it is a joke daylight robbery
Do not sign up, its a scam! They will just take money and actually not provide any sort of service. I dont know how they get away with it. You'll get signed in to contract without your permission and... Voir plus
As I say on my first review that I never sign or subscribe any of this.. £24.95 what a huge disappointment.. you’re trying to take money from my account twice??? Luckily I have to transfer my money in... Voir plus
1,2
Mauvais
205 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 64 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Do not engage with these people took…
Do not engage with these people took £19.99 from my account without authorisation.
Then they said they would refund after several emails but I haven’t received the refund
Now they are saying they have refunded it but nothing has gone in to my account
They are total scammers becareful
After 2 months I am still trying to get this money back!
19 décembre 2024
Avis spontané
Réponse de Surecredit
We apologise that your experience was not positive. Our customer service team are in contact with you and trying to get this resolved.
This charge indicates you signed up for a 14-day free trial on our website and provided your payment details. Everything was very clear within the sign-up process, and you confirmed acceptance of our terms and conditions, including the monthly fee of £19.99 after the trial period. Additionally, when entering your card details to set up the trial, you also completed a "3-D secure" verification with your bank, usually via your online banking app or SMS. This additional security confirms your identity as the cardholder and requires you to authorise the payment with your bank, ensuring that no payments are processed without your explicit consent. This also highlights to our customers that the service is a paid-for service.
We assure you that SureCredit.co.uk is not a scam. Our processes and terms are transparent, and we strive to provide valuable services to our customers. Please note that memberships cancelled within the 14-day trial period are not charged.
COMPLETE SCAM!!
COMPLETE SCAM!!! You think you are applying for a loan, but it's in fact some worthless debt/credit advice service that charges you £19.99 a month.
When you cancel it conveniently doesn't send an email to confirm it's been done.
Even though I cancelled it charged me again. Not that I even signed for it in the first place
Trying to contact them is just a bunch of AI generated responses like what I expect to respond to this...
26 décembre 2024
Avis spontané
Réponse de Surecredit
We apologise for the inconvenience you’ve experienced. We understand your frustration regarding the unexpected subscription charge. Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue promptly.
SureCredit.co.uk is a membership service designed to enhance your credit profile, helping you gain better access to credit. Our service terms, including the 14-day free trial and the subsequent £19.99 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
We assure you that our intent is never to mislead our customers. Our processes and terms are transparent, and we strive to provide valuable services. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
*SCAM ALERT* AVOID, AVOID,AVOID.
Cancelled my account in December as I personally found the help didn't justify the cost, only for them to continue taking the payment the following month. Have requested refund but not holding my breath as they haven't even responded to my complaint almost 1 week later. Will be taking it further.
Updated: I finally received a reply from their "customer service" via Email 9 days later and surprise, surprise, it is just automated cr*p that has no relevance to my complaint at all, (pretty much the same automated response you see them replying to this review with). Even after pointing out AGAIN,that my complaint was about them taking further payments AFTER I cancelled the service, they replied with a "how to cancel" Email.
This is either a scam company, or a company with useless customer service that just sends automated replies to complaints in the hope they just go away. Either way, welcome to being reported to the relevant authorities for illegally taking money a month after cancellation.
21 janvier 2025
Avis spontané
Réponse de Surecredit
Hi Mike, we're sorry to read your review.
We replied to you within 1 day. Our service terms, including the 14-day free trial and the subsequent £19.99 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. You can cancel your membership at any time during the trial without any fees. Due to not cancelling within the 14-day free trial, this resulted in charges.
Our service aims to educate you so you can take action for better access to credit. We even offer a money-back guarantee: if you follow the action plan and are unsuccessful in improving your score, we’ll refund you in full (see details at surecredit.co.uk/guarantee). We also help you save money with added perks, like a £79.99 Tastecard.
No welcome email was sent to me with…
No welcome email was sent to me with log in details, I sent an email to them to cancel & they still took £19.99? How can they do this I'm fuming & my bank as been informed!!
Rubbish & I see you haven't mentioned the email not being sent like it should have been?
17 janvier 2025
Avis spontané
Réponse de Surecredit
We're sorry to read your review.
This charge indicates you signed up for a 14-day free trial on our website and provided your payment details. Everything was very clear within the sign-up process, and you confirmed acceptance of our terms and conditions, including the monthly fee of £19.99 after the trial period.
Additionally, when entering your card details to set up the trial, you also completed a "3-D secure" verification with your bank, usually via your online banking app or SMS. This additional security confirms your identity as the cardholder and requires you to authorise the payment with your bank, ensuring that no payments are processed without your explicit consent. This also highlights to our customers that the service is a paid-for service.
You can cancel your membership at any time during the trial without any fees.
Useful but a little complicated
The dark web scan was super helpful, but the questions to link my credit report were a bit difficult to answer. I eventually managed it, though.
13 décembre 2024
Réponse de Surecredit
Thank you for your review! We are thrilled to hear your positive experience using Sure Credit. Glad you found our dark web scan feature super helpful!
SCAM
This Company is a scam, they took 19.99 from my bank account without my consent. I have been in touch with my bank who have now blocked the company from taking further payments
6 janvier 2025
Avis spontané
Réponse de Surecredit
We apologise that your experience was not positive and are sorry to hear this.
We assure you that SureCredit.co.uk is not a scam. SureCredit.co.uk is a membership service designed to educate you and enhance your credit access. Our service terms, including the 14-day free trial and the subsequent £19.99 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
Scam......do not even go there
Scam......do not even go there.
All 5 stars are staged.
Customer service sounded like a guy in his pyjamas who hung up on me.....
6 janvier 2025
Avis spontané
Réponse de Surecredit
We apologise that your experience was not positive.
SureCredit is a credit education service to help you responsibly improve access to credit. We offer tools like a personalised action plan, dark web fraud scanner, and affordability / loan calculators tailored to your financial profile.
We assure you that SureCredit.co.uk is not a scam. Our processes and terms are transparent, and we strive to provide valuable services to our customers. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days. For further assistance or to cancel, please call 0330 335 8509 or email hello@surecredit.co.uk. Our agents will be happy to assist you.
STAY AWAY FROM THIS SCAM!!
STAY AWAY FROM THIS SCAM!!! I didn't sign up for anything yet this bunch of swines had my details and took £19.99 from my bank without my consent or knowledge!!!! I phoned and was greeted by a bloody yank I'm ab to phone the bank n speak to the fraud department bcoz this is what this is,taking money like this.Do not saying I signed up bcoz I DID NOT!!!!! How can you have repliso quickly?then I saw the date,16th December???what's that about?I've just done it on the 4th JANUARY this has just been spat out the computer,so I will reiterate I DID NOT SIGN UP,are you lot deaf or stupid,get this sorted!!!!
4 janvier 2025
Avis spontané
Réponse de Surecredit
Hi,
We're sorry to read your review.
SureCredit is a credit education service to help you responsibly improve access to credit. We offer tools like a personalised action plan, dark web fraud scanner, and affordability / loan calculators tailored to your financial profile. Please note, we are not a lender but an online loan broker, and we cannot guarantee loan approval.
If you were charged £19.99, it indicates you signed up for a 14-day free trial on our website and provided your payment details. During the sign-up, our service and terms, including the monthly fee after the trial period, were clearly outlined and accepted by you.
Additionally, when entering your card details to set up the trial, you also completed a "3-D secure" verification with your bank, usually via your online banking app or SMS. This additional security confirms your identity as the cardholder and requires you to authorise the payment with your bank, ensuring that no payments are processed without your explicit consent. This also highlights to our customers that the service is a paid-for service.
Once you signed up, you received an email with the trial terms and a link to cancel. You can cancel your membership anytime during the trial without fees. If you believe you cancelled within the trial period, there will be a record of it, and you will be entitled to a refund.
For further assistance or to cancel, please call 0330 335 8509 or email hello@surecredit.co.uk. Our agents will be happy to assist you.
STAY AWAY FROM THEM PLEASE!!!Be Aware!
STAY AWAY FROM THEM PLEASE!!!Be Aware!! i already contacted bank about it that they cheated money out from me offering loan if i accept subscription then decline.Thats first and second its not even 14 days and third they took money out when they know they i got money in.They not allowed to do that by law.what you goona say after that?20 Pounds taken from me for nothing!!
13 décembre 2024
Avis spontané
Réponse de Surecredit
We're sorry to read your review.
This charge indicates you signed up for a 14-day free trial on our website and provided your payment details. Everything was very clear within the sign-up process, and you confirmed acceptance of our terms and conditions, including the monthly fee of £19.99 after the trial period. You then received an email outlining the terms of the trial and when the next payment would be authorised, this email also contains a link to our cancellation section on the website.
Please note, we are not a lender. We’re an online loan broker and provide services to help improve your credit score and access to credit. We cannot guarantee loan approval.
Our service aims to educate you so you can take action for better access to credit. We even offer a money-back guarantee: if you follow the action plan and are unsuccessful in improving your score, we’ll refund you in full (see details at surecredit.co.uk/guarantee). We also help you save money with added perks, like a £79.99 Tastecard.
You can cancel your membership at any time during the trial without any fees. For further assistance or cancellation, please call 0330 335 8509 or email hello@surecredit.co.uk and our agents will be more than happy to help.
I’m not sure whether to sign up for…
I’m not sure whether to sign up for this. I actually applied for a loan with Cash Carrot and for some reason I was to accept the link they sent me with Sure Credit. I’m not sure how this gives me a loan with Cash carrot!
5 décembre 2024
Avis spontané
Réponse de Surecredit
Thank you for your review.
SureCredit.co.uk is a membership service designed to enhance your credit profile, helping you gain better access to credit. Our service terms, including the 14-day free trial and the subsequent £19.99 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
Our processes and terms are transparent, and we strive to provide valuable services. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
For further assistance or cancellation, please call 0330 335 8509 or email hello@surecredit.co.uk and our agents will be more than happy to help.
Rude, unreliable
I have already cancelled a week ago my membership more times online and through phone, what they created secretly without my permission. On 17 November they used my bank account and charged me as a member again £19.99. On name Emma sent me an email today like as I am a member to help me secure a loan today. I don't want anything with them even not after cancellation. Parallel with Emma's email they charged me for £19.99. This is not a refund this is what they took from my bank account. I called customer service twice, spoke with two rude male staff to ask a refund. I told them send an email as proof you will refund my money. They said: No! And stopped to speak. So these two rude boy staff/agent said I wait for the refund while they charge for money and use my bank account without my permission? I am not a member but they force me to stay a member through my bank account. It means they will take money £19.99 forever?! Sure credit means they will sure use your bank account without your permission. They can't give you anything. In this way this is a phishing website.
19 novembre 2024
Avis spontané
Réponse de Surecredit
We apologise that your experience was not positive.
SureCredit is a credit education service to help you responsibly improve access to credit. We offer tools like a personalised action plan, dark web fraud scanner, and affordability / loan calculators tailored to your financial profile. Please note, we are not a lender but an online loan broker, and we cannot guarantee loan approval.
If you were charged £19.99, it indicates you signed up for a 14-day free trial on our website and provided your payment details. During the sign-up, our service and terms, including the monthly fee after the trial period, were clearly outlined and accepted by you.
Additionally, when entering your card details to set up the trial, you also completed a "3-D secure" verification with your bank, usually via your online banking app or SMS. This additional security confirms your identity as the cardholder and requires you to authorise the payment with your bank, ensuring that no payments are processed without your explicit consent. This also highlights to our customers that the service is a paid-for service.
Once you signed up, you received an email with the trial terms and a link to cancel. You can cancel your membership anytime during the trial without fees. If you believe you cancelled within the trial period, there will be a record of it, and you will be entitled to a refund.
For further assistance or to cancel, please call 0330 335 8509 or email hello@surecredit.co.uk. Our agents will be happy to assist you.
Actual scam
Actual scam. Canceled literally the same day so I wouldn't get charged and yet they still took payments from my account which is now being disputed by the bank.
DO NOT FALL FOR THIS
Update to your so called reply. You should really do your due diligence to check your systems. I did cancel the same exact day the free trial was taken out so you knew not to take any payments yet you did. Your customer service is a bag of balls with none of you able to give a straight answer and it looks like im not the only one
3 novembre 2024
Avis spontané
Réponse de Surecredit
We apologise that your experience was not positive.
If you were charged £19.99, it indicates you signed up for a 14-day free trial on our website and provided your payment details. During the sign-up, our service and terms, including the monthly fee after the trial period, were clearly outlined and accepted by you.
Once you signed up, you received an email with the trial terms and a link to cancel. You can cancel your membership anytime during the trial without fees. If you believe you cancelled within the trial period, there will be a record of it, and you will be entitled to a refund.
For further assistance or to cancel, please call 0330 335 8509 or email hello@surecredit.co.uk. Our agents will be happy to assist you.
Scammers!!!!
They took £19.99 out of my bank, I wasnt aware I was signed up and never used the service. I phoned them to get a refund and was told I cant get a refund because its over 14 days. Absolute robbing scum. I will be filing a dispute with my bank
31 octobre 2024
Avis spontané
Réponse de Surecredit
Hi, we apologise that your experience was not positive.
If you were charged £19.99, it indicates you signed up for a 14-day free trial on our website and provided your payment details. During the sign-up, our service and terms, including the monthly fee after the trial period, were clearly outlined and accepted by you.
Additionally, when entering your card details to set up the trial, you also completed a "3-D secure" verification with your bank, usually via your online banking app or SMS. This additional security confirms your identity as the cardholder and requires you to authorise the payment with your bank, ensuring that no payments are processed without your explicit consent. This also highlights to our customers that the service is a paid-for service.
We assure you that SureCredit.co.uk is not a scam. Our processes and terms are transparent, and we strive to provide valuable services to our customers. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership.
Complete Joke of a company 2 days for…
Complete Joke of a company 2 days for response apparently but still haven’t replied do not use this site what so ever !!!! They take money out your bank and then don’t respond
21 octobre 2024
Avis spontané
Réponse de Surecredit
Hi Ellis, we apologise that your experience was not positive.
We aim to reply within 2 working days. Alternatively, you can use our instant chat service or call us at 0330 335 8509. Our agents will be happy to assist you.
Scammers!
Scammers!
Applied for a loan and they took £19.99 out if my bank without my permission. Contacted them and they said not entitled to a refund as well as the payment being pending indefinitely so I cannot report it to the bank.
8 octobre 2024
Avis spontané
Réponse de Surecredit
Hi, we apologise that your experience was not positive.
If you were charged £19.99, it indicates you signed up for a 14-day free trial on our website and provided your payment details. During the sign-up, our service and terms, including the monthly fee after the trial period, were clearly outlined and accepted by you.
Additionally, when entering your card details to set up the trial, you also completed a "3-D secure" verification with your bank, usually via your online banking app or SMS. This additional security confirms your identity as the cardholder and requires you to authorise the payment with your bank, ensuring that no payments are processed without your explicit consent. This also highlights to our customers that the service is a paid-for service.
For further assistance, please call 0330 335 8509 or email hello@surecredit.co.uk. Our agents will be happy to assist you.
Can not rate zero taken money from my…
Can not rate zero taken money from my account now I don’t eat. Don’t even know who they are. Furious
12 octobre 2024
Avis spontané
Réponse de Surecredit
Hi Ann, we apologise for any inconvenience you’ve experienced. Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
SureCredit.co.uk is a membership service designed to enhance your credit profile, helping you gain better access to credit. Our service terms, including the 14-day free trial and the subsequent £19.99 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
Never signed up to this company yet…
Never signed up to this company yet they tried ti take £19.99 out of my account.Scam.All star reviews are fabricated 1000%
6 octobre 2024
Avis spontané
Réponse de Surecredit
Hi Chris, we apologize for any inconvenience you’ve experienced. Unfortunately, we are unable to locate your account using the details provided in your Trustpilot review. To assist you further, please reach out to us at hello@surecredit.co.uk so we can address this issue swiftly.
SureCredit.co.uk is a membership service designed to enhance your credit profile, helping you gain better access to credit. Our service terms, including the 14-day free trial and the subsequent £19.99 monthly fee, are clearly communicated during the sign-up process. Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
We assure you that SureCredit.co.uk is not a scam. Our processes and terms are transparent, and we strive to provide valuable services to our customers. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
I never use this surecredit but they take money in my account
I never use this surecredit but they take money in my account..how to cancel this surecredit.co.uk
30 septembre 2024
Avis spontané
Réponse de Surecredit
We apologise that your experience was not positive.
Sure Credit’s service aims to help you improve your credit score and access to credit. While some actions may yield quick results, most improvements require time. Please note, we are not a lender but an online loan broker, and we cannot guarantee loan approval.
If you were charged £19.99, it indicates you signed up for a 14-day free trial on our website and provided your payment details. During the sign-up, our service and terms, including the monthly fee after the trial period, were clearly outlined and accepted by you.
Additionally, when entering your card details to set up the trial, you also completed a "3-D secure" verification with your bank, usually via your online banking app or SMS. This additional security confirms your identity as the cardholder and requires you to authorise the payment with your bank, ensuring that no payments are processed without your explicit consent. This also highlights to our customers that the service is a paid-for service.
Once you signed up, you received an email with the trial terms and a link to cancel. You can cancel your membership anytime during the trial without fees.
For further assistance or to cancel, please call 0330 335 8509 or email hello@surecredit.co.uk. Our agents will be happy to assist you.
If I could give negative stars I would…
If I could give negative stars I would fraudulent discriminatory dismissive can't even decide if based in the uk or USA
25 septembre 2024
Avis spontané
Réponse de Surecredit
We are sorry your experience was not positive.
SureCredit.co.uk is a membership service designed to enhance your credit profile, helping you gain better access to credit. Our service terms, including the 14-day free trial and the subsequent £19.99 monthly fee, are clearly communicated during the sign-up process.
Additionally, all customers must complete a 3D secure check with their bank to initiate the trial, ensuring awareness of the billable service. If you sign up for our service, we will, of course, bill you after the free trial ends. We also send a welcome email upon sign-up with your login details.
Our processes and terms are transparent, and we strive to provide valuable services to our customers. Please note that memberships cancelled within the 14-day trial period are not charged. We respond to all emails promptly with an auto-response that includes FAQs and instructions on how to cancel your membership. Our customer support team addresses inquiries within two working days.
Very horrible website and service
Very horrible service they have charged me 2 times even tho before when I contacted support they said they have cancelled it and there will be no other payment being taken from your a bank account… today they have done again I tried ringing again but they have told me the same thing😂🙄what joke is your gonna keep doing this and say the same thing…
13 septembre 2024
Avis spontané
Réponse de Surecredit
Thank you for your feedback. We apologise for any confusion you experienced.
SureCredit.co.uk aims to improve your credit profile and provide better access to credit by offering a comprehensive credit report service. We provide up-to-date information about your credit history and help you spot mistakes early to protect your financial well-being.
Our terms, including the 14-day free trial and the subsequent £19.99 monthly fee, are clearly outlined in the sign-up journey. Additionally, all customers must complete a 3D secure check with their bank to start the trial.
We could not find any customers matching your details. Please email us at hello@surecredit.co.uk so we can resolve this issue promptly.
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