Talabat Avis 

World Cup streaming offer scam and absolute negligence of customer service and complaint department. I bought the annual pro subscription while World Cup TOD package that was supposed to come with it was advertised directly in the app. Received no code. After complaining I was promised it’d be solved within 1 hour. It wasn’t so I raised the complaint again - I got a call that they’ll get back to me the next day. No one called then and the support chat was marked as resolved with an answer that campaign is no longer active, although I attached a screenshot with the in-app ad. Raised 2 more complaints and got same template answer. When demanding a complaint manager to call me, a junior agent called telling me the same thing. He then promised a manager will call within 30 mins and no one called after that despite my request to either grant the promised code, or at least compensate with credit or a refund and despite expressing I will report the false advertising and scam to DED customer protection (which I certainly will). The absolute ignorance of the customer service and complaint department are even more shocking than the mistake with the code and false advertising. After some positive experiences with solving mistakes with deliveries I was expecting they’d owned this one. Total disappointment. Can’t believe they’d prefer to lose a customer who’s spend way more than the value of the code.

I am very disappointed with my recent experience with Talabat.
I placed a food order, but the driver, Malik, went to the wrong location. I immediately sent him my correct location, but he refused to deliver my order. Instead, he told me to contact Talabat to confirm my address before he would come. He became angry during our conversation and was unprofessional.
What is even more concerning is that he marked my order as delivered even though I never received it. Claiming that I received the order is simply not true.
This experience has been extremely frustrating. I expect better service and honesty from Talabat's delivery partners. I hope Talabat investigates this incident and takes appropriate action to prevent similar situations from happening to other customers.
After this experience, I am seriously reconsidering ordering from Talabat again.

Talabat is a rip off, their service is crap and their prices are ridiculous. They charged my account without permission and when I call they say we will give you a refund which they never did. They are losing customers like crazy and seems they are using this tactic of charging with permission or canceling the order and giving credit instead. I officially deleted my account with them and happily using Keeta and other apps.

my refund request still they didnot process!!!! almost 2 weeks im waiting my money back!!! until now i ddnot recieved!!!!🥵🥵🥵🥵🥵🥵🥵 you dont deserve 1 ⭐️😡😡😡😡😡

I recently ordered from lulu to my place which took an hour to deliver I was so patient, until it showed at the last minute canceled, and showing a different location, the excuse they gave me was the network was bad and didn’t know where to deliver and my mobile number couldn’t go through, I told the call center agent everything was updated she made me look like a lier I sent proof still she made feel like it’s my first time ordering from talabat she or he told me to place an order again Shane wait for an hour names(Zargham.k), all this call center agent did was made me believe am in wrong. And n effortlessly kept on blaming on not knowing how to use the app.
My question was was simple why did it show my location and delivered in a different location and no one contacted me

I had a problem.
Problem was resolved
Refund done
Appreciated.

Worst customer service
No quality on service
I made order on 30 may 2026 from mori sushi and i it came rott and spoiled

Very disappointed with my experience. I waited around 40 minutes for my prepaid order. The driver called while I was busy, but when I called back, he told me he had already delivered my food to the wrong house and couldn’t even remember which house number. I contacted customer support expecting help, but instead I felt blamed for the situation and was not offered a refund. This experience was unfair and very frustrating. I hope Talabat improves its delivery process and customer service.

World Cup subscription is scam, AFTER I PAID SUBSCRIPTION In TALABAT,after 2 days I spoke with TOD they said there is no subscription under my number or mails ID. And there is no response from Talbat, the number of fools are sitting called Agent wasting time

I already had an active TOD subscription purchased the day before. While checking the TOD offer in Talabat, I was charged AED 300 without a clear confirmation step. I contacted support immediately and explained it was accidental. They confirmed the new voucher would not extend, stack, or combine with my existing subscription, yet still refused a refund due to policy/system limitations. Poor customer protection and unfair handling.

We are extremely disappointed with the level of service being provided. Order cancellations have become a recurring issue, even after we have already prepared the items, handed them over to the rider, and dispatched the order for delivery. In some cases, customers are allowed to cancel an order more than an hour after it has left our store, causing unnecessary losses and operational disruption.

As a vendor, we also have no direct way to contact customers when there is an issue with the order, as no customer information is made available to us. This lack of communication creates significant challenges in resolving problems efficiently and ensuring customer satisfaction.

We strongly urge you to review your cancellation policy and provide vendors with a more effective communication channel. The current process is unfair to vendors who invest time, labor, and resources into fulfilling orders that are later canceled without accountability. We expect a prompt resolution and meaningful improvements to prevent these issues from continuing.

Bought the World Cup package more than 36 hours ago and still don’t have access. Been made false promises by customer service of escalations made internally but zero follow ups. Won’t be using them for any service. Hoping they’ll refund my money back for the World Cup package that never worked

They took 1,296 EGP from my account and switched my subscription from Pro monthly to yearly. I spoke with total 10 agents yesterday about this mess and they told me not to worry and the Pro team will refund it once they respond to the raised ticket. After more than 24 HRS, they said it was non-refundable! When I called to ask for clarification for my subscription , they said they’d let a manager contact me within few minutes, after an hour, no one called! I have contacted 20 agents in the last 24 hrs with no resolution. Now a 1,296 was deducted from my account + no one knows what my subscription is!

Unprofessional
Liars
If they owe you money they dont refund you
Talabat pro is a scam

Try other apps. Its not worth it

The most unprofessional company in the UAE. They messed up with my order and sent a wrong order, immediately upon delivery i informed the driver that the order was wrong and it wasn’t including my items! The driver decided to leave the bags at my door which i didn’t realize until few hours later and found out that the order that has meat, milk (around 10 bottles) chocolate, fruits and many other food items has been left in the heat of Dubai by a careless and unprofessional delivery driver! The hurting part is that Talabat asked me to throw the order in the garbage while ignoring it was around 10 kgs of food going into the garbage bin hile people are dying from hunger all around the world and on the too they refused to send someone to collect it and was very rude over the phone! That’s a shame!

Simply horrible. After 3 years of having the Talabt Pro subscription, the number of inconvenient situations I have been put in with this app is literally nerve-wracking. The app offer the most basic human need (Food) and have a very wide room for failure when its a very simple job. If you are looking for comfort, trust me you will not find it with them, and their support doesn't care, they only care when you ask to cancel the subscription WHICH THEY NEVER DO and always mislead me to do it on my end in their complicated looped UI so obvious they only care about the money and slacked off to miserable failure.

Horrible, horrible, horrible!!!!!!

Worst The worst company of all time, and the worst customer service you will ever see in your life."

Groceries are missing items to deliver and talabt are giving only 24h to raise the matter, however the app is hanging and not giving the hand to contact the customer service until the 24h are over. Then they apologize and say they can’t do anything

Disgusting. Services. There. Drivers. Are always late. They. Dont respect the clients talabat does nothing to improve it. They come. Always. With same. Excuse. Careem and. Deliveroo are much better