Talabat Avis 

Customers service have ZERO manners they call me and told me they canceled my order while i was waiting for up to 20 minutes! When i asked why he immediately started speaking super fast and hung up on my face, disgusting behavior.

Worst customer service. Vouchers and card offer never works!! Fraud !!

Whenever we order the prices is bery different than on the restaurant and orders can late uptoo 1 hour , and the compensation they will give u 15 aed voucher to use in 14 days , yani what is the benefit from this . If im starving or in a hurry what shall i do . And dont order if u expect them to deliver fast

Extremely frustrating experience with Talabat. The order arrived late, customer service was unhelpful, and no proper resolution was offered. The lack of accountability and poor communication made the situation even worse. Unfortunately, this experience has seriously affected my trust in the service

I am extremely disappointed with my experience using Talabat.

I placed an order from Atlanta, and after waiting 1 hour and 30 minutes, I was informed that the item I ordered was not even available at the Lulu branch. This raises a serious question: why is the product being displayed as available in the first place?

We are in 2026. Talabat should have a system that allows stores to instantly update inventory and mark products as out of stock. Customers should not have to place an order, wait for an extended period, and then be asked to replace items they specifically wanted. It is frustrating, disappointing, and a complete waste of time.

Unfortunately, this is not the first time this has happened. I have repeatedly been let down by Talabat’s poor time management, lack of inventory accuracy, and overall handling of customer orders. Every time there is an issue, the solution seems to be offering a voucher. Respectfully, I am not looking for vouchers or compensation. I am looking for quality service, professionalism, and a reliable platform that functions properly.

The problem is not the money it is the constant inconvenience and lack of improvement. In a world where technology is more advanced than ever, there is no excuse for such basic operational issues to continue happening. If systems do not evolve and companies fail to address these recurring problems, customers will eventually lose trust and take their business elsewhere.

After multiple disappointing experiences, I have decided that I will no longer be ordering from Talabat.

This will be my last time i am using talabat, you can not wait 2 hours for your order, i rather order food on Keeta a hour after i placed an order on talabat and food arrived already and we finished supper and my order still not here.

They have a guaranteed time for delivery for Pros user which states up to Dhs50. After waiting for 2hrs, I decided to cancel my order and claim the waiting compensation. To my surprise, the customer service rep, Hammad R said he was not able to process my compensation for Dhs50 but only Dhs20. The misrepresentation on the app is largely misleading and fraudulent. It also ended that the customer service representative hung the phone on me.

Worst customer service ever. Spoke with a guy that barely speaks english on chat, took minutes to respond and didnt resolve my issue so i had to end up asking for a call from his manager. The manager called and was laughing while speaking to me and rushed to end the call without fixing the issue. Ruined my mood, never using talabat again

If I could give less than one star, I would. I’m only forced to give one because it’s the lowest option available. You don’t deserve even that. This is the worst service I have ever received in my life, and one of the worst companies I have dealt with. Completely unacceptable and not worthy of its reputation.

Hello everyone. I'd like to leave a genuine, unpaid review. I never waste my time on this because it costs more, but I had two bad experiences with this delivery company. The first time, when I bought soup at the Chin-Chin restaurant, the promotional price changed when I was making the payment. I wrote to TALABAT's main support team, but they were skeptical. When I suggested adding a screenshot, they sent a subscription link for $25. I left the thread. It looks like that was the payment. Today, I had a different experience. I ordered from the same Chin-Chin restaurant. The delivery time was expected to be 40-60 minutes, since I had to leave. I tracked the time online. After 45 minutes, I checked in and discovered that the time had already changed by 30-45 minutes. That is, from a maximum of an hour of delivery to 1.5 hours of total delivery time. How can you plan your time if they are lying about the time. Okay, I write to local support. They, of course, nicely advertise the last update time. Then I get a call from the delivery guy asking how much time is left until delivery. I tell him 5 minutes. He then explains that my motorcycle broke down and I should cancel the order, despite the fact that, due to the delivery company's fault, I didn't receive my food. Then support calls again, offering to cancel the order. I refused, claiming there was no reason on my part, and suggested they cancel the order themselves. They agreed, but when I saw that the refund would be within 5-10 days, I was horrified. I'd like to hear from anyone who's had a similar experience and didn't have time to write. My conclusion is simple: a customer orders food, pays his own money, waits, sits hungry, and, because of the delivery company, has to wait 10 days for a refund? Are there any oversight bodies for this in Dubai, or do delivery companies even return your money whenever they want due to the unorganized and well-thought-out backup/emergency situations processed?

Driver is late 30+ min to pick up order and passed the estimated time and I didn’t recieve a compensated for my wasted time rider phone was switched off !!! And nothing was done , as soon as you end the agent conversation they don’t follow up or do anything , just telling you what they memorised that “this will not happen again”but no action taken so rider behavior continue for years as usual and customer wasted time is not worth their compensation bc customer is nothing to them but they will take your monthly subscription gladly and then pretend they will provide pro service but it’s it’s not worth it …

Offering a postpaid but deducting it to your bank the same day of purchased!!!!

Schedule of payment June 27, but then deducted May 28!!!

Called the customer sercvice and only saying they cannot do anything!!!!!!

You deserve A HUGE 0 STAR AS A RATE!

Talabat launched a delivery delay compensation policy — 15 AED per 15 minutes late. Your driver was 30 minutes late, which entitles me to 30 AED.

Without my consent, their system automatically issued only 15 AED. I contacted customer service three times. The first agent promised a resolution. The second and third could not help, and the final agent told me the amount cannot be changed.

When I pushed back, they blamed the first agent for miscommunication and hid behind a so-called system limitation.

My response: a system error is your IT problem — not mine. As a customer, I am not responsible for your internal failures.

A customer's compensation is the customer's right to claim. Talabat decided that for me without my consent. This is unprofessional and a direct breach of your own policy.

Worst place to order from! The manager and all the agent and not helpful !!! I received wrong order and got a bad experience from dealing with alll the staff who called me!!!

Never ordering again and I am going to file a complaint.

Extremely disappointed with Talabat. Missing items have become a regular issue in both food and grocery orders. Orders repeatedly arrive incomplete, yet customers are still charged full price. What’s even more frustrating is that when complaints are raised and action is requested against the restaurants or supermarkets responsible, Talabat simply declines instead of properly addressing the issue. Very poor quality control, lack of accountability, and an extremely frustrating customer experience. Completely unreliable service lately.

I thought talabat is loyal to their costumers…
I have been ordering since two years cat food from there. Six cans were around 26 AED. When they noticed that i was ordering literally every two days they removed the bundle to one can 6 AED. Yesterday i checked they put it up to 11 AED!!! Is this even allowed? I am sorry but i deleted deleted the app and ordered from an official pet website where a can is 5.60 AED. :)))

The worst company ever.

2 times same mistake, delivery to business bay the driver goes to burjman 🤣🤣🤣🤣 and then they blame the gps ahaahahahh

After posting my honest review about my unsafe food experience with "talabat.com" on Trustpilot, Talabat publicly responded asking me to contact them by email so they could “assist” further.

I did exactly that.

I spent more time writing emails, explaining the entire situation again, and even copied my detailed review to make sure everything was understood clearly.

The result?

Exactly the same automated response:
“Please provide pictures.”

Nothing else.
No real investigation.
No reopening of the case.
No compensation.
No accountability.
No actual customer support.

This proves my original concern even more strongly: the public replies appear to exist mainly to create the impression that Talabat cares about resolving problems, while in reality absolutely nothing changes behind the scenes.

The case remained closed.
Nobody genuinely reviewed the complaint.
Nobody addressed the fact that undercooked chicken was delivered.
Nobody addressed the missing items.
Nobody addressed the poor customer support process itself.

The only repeated answer was:
“Pictures.”

I already explained clearly that the food was thrown away immediately because it was unsafe and disgusting. Most normal people who receive raw chicken late at night do not start preparing evidence files before throwing contaminated food away.

What is most frustrating is not only the unsafe food itself, but the complete lack of professional handling afterward.

Under Egyptian Consumer Protection Law No. 181 of 2018, consumers have the right to receive safe products and fair treatment regarding defective or harmful goods. A company should not hide behind repetitive scripted responses when a customer raises a legitimate food safety concern.

Undercooked chicken is not a minor inconvenience.
It is a health risk.

Instead of demonstrating professionalism, responsibility, or customer care, this entire process felt designed to exhaust the customer until they simply give up.

I wasted my time sending emails and explaining everything repeatedly, only to receive the exact same answer I already received inside the app before the case was closed.

If customer support exists only to repeat “send pictures” regardless of the situation, then it is not truly support.

A serious company should know the difference between handling a complaint and only pretending to handle one.

Tell the staff named Usman Tariq to behave please

After using the app for more than 7 years, i have decided to cancel my pro subscription and never ordering again. After delivering me ice cold inedible food, i was sent a 15 dirham compensation like a prank. Time to turn to noon food or the ever growing keeta