Tea and the gang Avis 

I placed an order two months ago, after about a month of no delivery I tried to chase up via email but recieved no response. I put in a chargeback request with my bank and this company had the nerve to challenge it! I don't understand how they are still allowed to trade.

Leah makes an amazing iced coffee with a smile every time.

Dinner like chicken not shown on warm table hard to see and new people there but it was rubbish they used smallest potatoes to use as jacket potatoes worst. That was in Clarendon road Watford never again

I got scammed. I placed an order in June. It still hasn't shipped. I've emailed, messaged on social media, whatsapp, everything. They aren't replying.

Edit: after this post — over two months after my initial order and after having repeatedly tried to contact the company to no avail— I messaged them everywhere I could think of. After spamming them I got a refund. This was my first ever experience with the company and was starting to question if they were even real. This has now been sorted and I appreciate this, although I would not recommend given how difficult it was to get anybody to get back to me.

Overly priced, dry bread, barely any filling, the worst chicken sandwich I've ever eaten at Tea and the Gang in Watford.

I can see they had problems with their online shop, but I visited their cafe at Warwick University Venture Centre today and it was lovely. Out of term, so quieter than I guess it could be. Nice staff, nice coffee, a peaceful interlude in my day. Will be back soon!

Scandalous prices. Got charged £1 for a tiny packet of haribo from a multipack. Was going to order coffee and buns also but decided not to bother after that.

Things went wrong but they resolved them in the end

I've been trying to buy their chocolate latte powders online for 3 months now but they only offer one flavour. Ive messaged them several times but just get robbed off with some crap about them moving warehouse, which if you check their social media they've already done this! Therefore I just cant trust them. Its a shame because if they stocked more online they could make a killing, but obviously cant be bothered to be transparent about what is going on.

I ordered and paid for tea on December 4th and it still hasn't arrived. They don't respond to emails at all. I had to ask my bank to refund my money. Be careful. New update: After long 4 months the order was delivered.

Not received the past four orders after years of ordering with them for our business. We've been emailing every day, no replies. This is a scam and needs to be shut down

I setup a subscription with them for nearly £95 a month which included a rather indulgent amount of tea but I was so enthusiastic. The first order arrived and the tea was beautiful so I continued the subscription. Unfortunately they have now taken 3 further payments from my account and all 3 of those orders have failed to arrive. September, October and November orders all failed to arrive. I've tried to contact them multiple times and been ignored. I can't cancel the subscription as they've left no way of doing so. You have to email support but support never answers. There's no phone number and my bank won't step in and help recover the money lost.

Somebody stop these scammers please. I'm 75 years old and don't know how to get this made right!

I failed to see the recent reviews about Tea and the Gang,so I paid and waited for the order to arrive. Eventually my email was responded to by the company owner who stated “false information was circulating about them going bust. You can view this information online if you google.The items never arrived and no refund issued. I had to contact my bank about the transaction.

They take the money for the products, never ship it, and never return the money - even though they promised they will.

This company is Ceased to Trade but Shopify are giving them a platform to continue taking money for on line orders. Have contacted Shopify but they say it’s my problem speak to the retailer. DO NOT ORDER from them, note Shopify offers no consumer protection.

I order various teas. They haven’t been delivered. And to make matters worse, they don’t respond to emails. So now I don’t have the teas that I have paid for and they have kept my money.
I wonder if the firm has gone bankrupt and they haven’t the decency to tell their customers.

Was due to be back at work for 10:15. Was stood at the till at 10, waiting to give my order. Guy completely ignored me and walked past, then asked the other people behind me to pay who had been waiting for their food, so they pushed right in front of me. I didn't want anything cooking, just wanted to pay for a packet of sweets. 15 minutes passed, still being ignored, I was smiling at the guys taking orders to try initiate some sort of acknowledgement. Got to 10:15, I put it back, and left. I get theyre busy, but I just needed someone to let me pay.

Ordered already few times and never had any problems. Teas taste great and always arrive very quickly (3-4 working days). Really not understanding all these bad reviews here. I had just good experience! Very happy customer!

We placed an order for £400 but never received the product. There was no communication about any delays, so we reached out to ask about the delivery. Initially, we received no response. After contacting them on social media, they finally replied, stating they couldn’t fulfill the order. They promised a refund, but it never came. In the end, we had to rely on PayPal’s buyer protection to get our money back.

Do not trust this company.

Beware when buying from the website. I purchased 100 teabags on the 18th December 2024. The company took the money but never sent me a shipping email and I don’t believe they sent out my order. There was nothing on their website or social media to say they were having issues, so I gave it a couple weeks with it being Christmas and New Year, however after that still nothing arrived. I’d emailed for an update and had no response, so I messaged their Facebook page and Neill responded, he said they’d had sickness and would investigate why I’d not received my order and would respond to my emails. This didn’t happen. I chased again and was told the teas were lost in transit. I asked for the teas to be shipped again and was told they would refund instead. I chased again and was told again I’d receive the refund. Another week went by and still no refund. I chased again and Neill said they were short on staff and tea, but still no refund. I chased again and was completely ignored. PayPal have refunded me today as unfortunately I had to open a case. I’m sad as I was a loyal customer for around four years, but this was so stressful for me I will not be buying from this company again.