If I could give TGA ten stars I would. Rarely do I do business with a company that is so committed to customer service. Special thanks to Woody for being patient with me and sorting out my problems. T... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Good service right from the first phone call. Very helpful information given to my questions. Fitting arranged at home and fitter arrived prompt on the appointed day. Fitting completed and instruction... Voir plus
L'entreprise a répondu
Young lady who helped us was a delight, nothing was too much trouble. She was very encouraging, letting me try machines, which although I never purchased on the day, left me with good and positive... Voir plus
L'entreprise a répondu
Please see my Review of 11th May. Since then I have continued to try to make contact with TGA via phone and email but have only had one response to say they are sorry about the lack of response to my... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At TGA Mobility, we believe that when it’s hard to move, you needn’t stop living. We provide scooters and wheelchairs tailored to suit all kinds of people with all kinds of needs.
Coordonnées de contact
Woodhall Business Park, CO10 1WH, Sudbury, Royaume-Uni
- 01787 882244
- info@tgamobility.co.uk
- tgamobility.co.uk
4,3
Excellent
794 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 82 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Appalling Service
Appauling service from TGA / Heartway ordered spare parts for a Vita X some 12 weeks ago and despite 2 false promises still waiting for a delivery date. Also made a service booking some 3 weeks ago still not had a confirmation date.
Mobility users rely on their scooters to get around on a daily basis
Waiting over 12 weeks is a total disgrace and not acceptable TGA / Heartway TAKE NOTICE
14 septembre 2026
Avis spontané
Réponse de TGA Mobility
Thank you so much for your 5-star review. We are delighted to hear that you were so pleased with our staff, service and quality.
I was in a spot and Ben was my contact
I was in a spot and Ben was my contact. He was amazing - organising what I needed and making sure it hsppened
9 septembre 2026
Réponse de TGA Mobility
Thank you for your review We are so pleased to hear that Ben was able to help when you needed us and made sure everything was organised and taken care of. We’ll be sure to pass on your kind words to him.
Everybody in the company so helpful
28 août 2026
Réponse de TGA Mobility
Thank you for your feedback. We are so pleased to hear that you found everyone in the team helpful.
Réponse de TGA Mobility
Thank you for your review. We are really pleased to hear you had a good experience with us.
It was helpful to have someone come to…
It was helpful to have someone come to the home to demonstrate
8 septembre 2026
Réponse de TGA Mobility
Thank you for your review. We are pleased to hear that having someone visit you at home to demonstrate the product was helpful. We are always happy to make the process as convenient and personal as possible.
Brilliant service highly recommend them
24 août 2026
Réponse de TGA Mobility
Thank you for your feedback. We are so pleased to hear you were happy with the service and really appreciate you recommending TGA Mobility
If I could give TGA ten stars I would
If I could give TGA ten stars I would. Rarely do I do business with a company that is so committed to customer service. Special thanks to Woody for being patient with me and sorting out my problems. TGA is an excellent company with excellent staff.
10 août 2026
Réponse de TGA Mobility
Thank you so much for your wonderful review. We are happy to hear you received such great customer service, and we will be sure to pass your kind words on to Woody.
5 star service
5 star service, excellent product.
Far exceeded my expectations.
Would highly recommend.
21 août 2026
Réponse de TGA Mobility
Thank you so much for your fantastic review. We are delighted the product exceeded your expectations and really appreciate your recommendation.
The gentleman man who came out was…
The gentleman man who came out was amazing very chatty
28 août 2026
Réponse de TGA Mobility
Thank you for your review. We are so pleased to hear you had such a positive experience with our team.
No supersport
Hello I didn’t receive my supersport I needed it by the 9th September before 9am in the morning I’m going to buy my house
2 septembre 2026
Réponse de TGA Mobility
Thank you for your review. We are so pleased you were happy with the delivery, set up and quality of your power chair. We really appreciate your feedback.
Great Customer Service
Despite having the wrong order sent out twice, the customer service i received was second to none. When I visited the store to take the wrong panels back they couldnt apologise enough for the mistake.
24 août 2026
Réponse de TGA Mobility
Thank you so much for your review. We are really sorry for the mix-up with your order, but we’re delighted to hear that our team were able to provide you with the customer service you deserve. Your kind words are very much appreciated
Put an appointment with an engineer…
Put an appointment with an engineer have been waiting six weeks to be told on the Friday, because I hadn’t had a confirmation to then be told it had changed without even informing me and I will have to wait another three weeks so total nine weeks to get a Repair, not very happy with the service you have have to wait months to get any kind of repair done would never recommend TGA mobility customer Service do not care they are not bothered at all that you call and booked a Repair two weeks before the six weeks holidays and that you was unable to use the power pack and wouldn’t be able to push the Wheelchair been stuck indoors whole six weeks holidays it’s a joke. Need to get more engineers all they care about is taking your money and charging you a fortune for a Service that isn’t even provided effectively would never recommend TGA mobility.
9 août 2026
Réponse de TGA Mobility
Thank you for your feedback. We are sorry to hear about your experience and the frustration caused by the delay.
We are pleased we have now been able to bring your appointment forward to 2 September, which you have confirmed.
We appreciate your patience and will use your feedback to review and improve the service we provide.
Very Helpful
The experience we had with Carl you can not fault it he was so helpful explaining very clearly everything we needed to know, taking time to make sure I know exactly what to do. Highly recommended, thank you Carl, only one problem he’s a spurs fan and we are Chelsea.( haha )
21 août 2026
Réponse de TGA Mobility
Thank you so much for your lovely review! We are delighted to hear that Carl was so helpful and took the time to explain everything clearly. We’ll be sure to pass your kind comments on to him.
Spare wheelchair power pack in a bag…
Spare wheelchair power pack in a bag was purchased, which arrived in a timely manner. Great service with no issues.
30 juillet 2026
Réponse de TGA Mobility
Thank you for your lovely review. We are pleased to hear your power pack arrived promptly and that you were happy with the service. We really appreciate your feedback.
Brilliant
Brilliant, had lots of help buying my scooter, lots of communication between tga and myself, scooter delivery was on time , all in all a great experience with tga mobility
25 juillet 2026
Réponse de TGA Mobility
Thank you, Fiona, for your fantastic review. We are delighted to hear you had such a great experience with the team and that everything went smoothly from purchase through to delivery. We really appreciate your kind words.
Support throughout
Support throughout, friendly service and very helpful. Would recommend and definitely use again!
24 juillet 2026
Réponse de TGA Mobility
Thank you for your lovely review. We are really pleased to hear you received friendly and helpful service throughout. We really appreciate your recommendation and look forward to helping you again in the future.
My power pack now works as it should…
My power pack now works as it should and the guy who came to sort it out was very helpful and friendly.
22 juillet 2026
Réponse de TGA Mobility
Thank you for your lovely review. We are delighted to hear that your power pack is now working as it should and that you found our engineer helpful and friendly. We’ll be sure to pass on your kind feedback.
Rapid delivery at reasonable price.
5 août 2026
Réponse de TGA Mobility
Thank you for your kind review. We are delighted you were happy with the speed of delivery and the value for money. We really appreciate your feedback.
Réponse de TGA Mobility
Thank you for your review. We are delighted to hear that you received excellent service from our team and that you found us helpful over the phone. It's also great to know that you were pleased with the delivery service. We really appreciate your feedback.
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