Placed an order and advised it would be delivered the next day. 4 days later I emailed asking for an update. 6 days later and still no response or contact I chased again - my order was then cancelled... Voir plus
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Lisez les avis des autres
I’ve been buying from this company for the last couple of years and the service is incredible. They answer emails. They sort out anything if anything goes wrong with the Delivery or a mistake. Ben mad... Voir plus
When ordered I was informed that the order would be delivered the next day. However it wasn't delivered until 5 days later, at no time between the order and delivery was I informed of the delay or rea... Voir plus
Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option an... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The E-Cig Store is one of the UK's leading vape retailers, with 40+ stores nationwide and a fast-growing online store at theecig.co.uk. We stock thousands of TPD-compliant vaping products, including nic salts, e-liquids, shortfills, pod kits, refillable vape kits, replacement pods and coils from leading brands like Vaporesso, Elf Bar, Lost Mary and OXVA — plus our own award-winning Feast Treats e-liquid range and money-saving multipack bundles. Every order is picked and dispatched from our UK warehouse, with free e-liquid included on selected kits and fast Royal Mail delivery as standard. Our team of vaping specialists — online and in-store — are here to help adult smokers make the switch and existing vapers get better value. Shop online at theecig.co.uk or find your nearest store.
Coordonnées de contact
Unit 1 Hammond Court, Whitehill Industrial Estate, SK4 1PQ, Stockport, Royaume-Uni
- Support@theecig.co.uk
- theecig.co.uk
3,4
Moyen
1 k avis
Demande des avis aux clients
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Money taken and no product arried
3 septembre 2024
No items received after making order and no responses to contact
Payments taken and paid extra for next day delivery. No items have been dispatched, let alone sent out and received.
Sent several emails and contacted via contact forms with no reply and when going into store no one there can help advising they are a separate entity.
Literally have no way of resolving this other then going through the bank to get charge back. Terrible customer service, would not recommend
3 septembre 2024
Product not posted
Product not posted, sent an email, no reply. Been great upto now, hope everything's OK.
2 septembre 2024
Didn't get what I asked for and they…
Didn't get what I asked for and they don't reply to emails. Very ignorant
1 septembre 2024
Always happy with my product s
2 septembre 2024
Avis spontané
Good value for money and fast delivery.
14 août 2024
Avis spontané
BEWARE. TAKE PAYMENT SEND YOU NOTHING
Never had issues with this company until now, I placed an order, never recieved anything and had no response to numerous emails and social media messages.would not recomend this company to anyone.
6 août 2024
Avis spontané
Still waiting on a refund
Still waiting on a refund. I paid for fast delivery and after a couple of days I asked about dispatch and was told it was out of stock and I’d get a refund
5 août 2024
Great product
Great product. Bought many times. Delivery was sooner than expected too.
17 juin 2024
Avis spontané
First time buying from website
First time buying from website and the experience was hassle free. The vape liquid was everything the description said it was and it was a nice surprise opening the box to find a few different flavours to try. Definitely will order again
21 juin 2024
Avis spontané
Been nearly a week no parcel received…
Been nearly a week no parcel received and royal mail site status for 48 tracked delivery unchanged ! Messaged ecig twice,no reply!!
Had to call their head office earlier and a lady said someone will contact me. Around 30 minutes ago I received an email from e cig for a refund of the remaining amount. So basically no vapes received which I ordered! No basic communication,AVOID !!!!
9 juin 2024
Avis spontané
Every order I have comes on time if not…
Every order I have comes on time if not before would highly recommend
7 juin 2024
Helpful staff with good advice
I popped in the Wrexham shop today, the man was very helpful in helping me find vape juice to tide me over until my original order from somewhere else comes, the juice I was advised on was so nice, I have since this evening order more of it on your online shop
6 juin 2024
Excellant e liquid good price and…
Excellant e liquid good price and delivery!
16 mai 2024
Avis spontané
Genuine and dispatched quickly seem…
Genuine and dispatched quickly seem good quality
22 mai 2024
Avis spontané
Fab service and juices
Fab service and juices! delivered on time and responded to my email quickly! Thank you
15 mai 2024
Avis spontané
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