Placed an order and advised it would be delivered the next day. 4 days later I emailed asking for an update. 6 days later and still no response or contact I chased again - my order was then cancelled... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I’ve been buying from this company for the last couple of years and the service is incredible. They answer emails. They sort out anything if anything goes wrong with the Delivery or a mistake. Ben mad... Voir plus
When ordered I was informed that the order would be delivered the next day. However it wasn't delivered until 5 days later, at no time between the order and delivery was I informed of the delay or rea... Voir plus
Previous orders have been completed pretty smoothly however I placed an order November 10th my money was taken but no sign of order. I have sent 3 e mails and 2 messages on the online chat option an... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The E-Cig Store is one of the UK's leading vape retailers, with 40+ stores nationwide and a fast-growing online store at theecig.co.uk. We stock thousands of TPD-compliant vaping products, including nic salts, e-liquids, shortfills, pod kits, refillable vape kits, replacement pods and coils from leading brands like Vaporesso, Elf Bar, Lost Mary and OXVA — plus our own award-winning Feast Treats e-liquid range and money-saving multipack bundles. Every order is picked and dispatched from our UK warehouse, with free e-liquid included on selected kits and fast Royal Mail delivery as standard. Our team of vaping specialists — online and in-store — are here to help adult smokers make the switch and existing vapers get better value. Shop online at theecig.co.uk or find your nearest store.
Coordonnées de contact
Unit 1 Hammond Court, Whitehill Industrial Estate, SK4 1PQ, Stockport, Royaume-Uni
- Support@theecig.co.uk
- theecig.co.uk
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service and speedy delivery
Great service and speedy delivery , good choice not available to me in local shops and gotta say id use again just maybe chose wrong flavours
Only place to get my favourite flavour 😋
Only place to get my favourite flavour 😋
Always a great experience with The Ecig…
Always a great experience with The Ecig Store Macclesfield, thanks...
Disgusting company and faulty goods
- Disgusting customer service. Rude, sexist, abusive when you’re not making a sale!
- Faulty goods!
- Don’t believe their warranty as it’s not worth the paper it’s printed on.
- They’re selling faulty goods (pods also) aware they leak.
100/10
Easy to order, always delivered quickly sometimes throw in some freebies, great service!
Last time I order from here
Order oil on the 5th of October and it's now the 21st and the order is still not here. I've emailed and not had any kind of response . The best of it is I ordered something from American on the same day and that arrived 5 day's ago
I am still waiting to hear back from my…
I am still waiting to hear back from my emails. Only 2 items arrived and they are faulty.
Order not received.
I haven't received my order and have emailed them without receiving any feedback.
Missing items
Ordered 2nd September 2024. The part of the order that did arrive was over a week late and we are still missing 9 bottles of liquid, I've contacted the support email and Instagram page multiple times and received no response or refund. Don't waste your time or money.
Same as alot of others recently
Same as alot of others recently, order cancelled with no communication despite numerous attempts by me to get an answer. Paid extra for 1-3 days delivery and no email or call, just a refund. Terrible terrible service.
I have still only received 3 bottles…
I have still only received 3 bottles from my order. 5 still haven't arrived, I received an apology email last week and a 5% discount of my next order. I would really just like this order. It was placed on the 7th sept And it's now the 16th. This is really not good enough.
Update......it is now the 5th October, order was put in a month ago. Still not received my other 5 bottles, Shop isn't tracking my items. Sent email to ecig store with no response, no refund, no communication at all !!!!!
Have not received order,sent two emails…
Have not received order,sent two emails to support team and no response
Terrible service, order not received.
Ordered a week ago and paid extra for 2-3 working day delivery, 5 working days have passed and I still don't have my order. I emailed support on the 4th working day asking where my order is and I haven't had a response.
And now you have the ordacity to ask me for a review. Well your service is terrible. I'll be using a different supplier in the future.
Ordered 8 days ago
Ordered 8 days ago, said 1-3 days delivery, not received items, emailed company 3 times as there is no phone number but not had no reply!
Never using again
Ordered a week ago on a 1-3 day delivery, haven’t had the ordered, emailed my query, haven’t been answered & tracking info hasn’t even been dispatched.
Never using again
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.








