ReNu Avis 

377
•
TrustScore 3.5 sur 5

3,3

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Lisez les avis des autres

Noté 3 sur 5 étoiles

Shipping was pretty fast, was really excited to get this product. Not sure if I'm not using it correctly but there's no steam as advertised. From what the advertisement shows, it's supposed to be noti... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Our German Shepherd has struggled with some ingrown hair follicles and itchy skin (humid summer). The ReNu FreshFur system has been easy to use and helps get the undercoat out of the way. I like the n... Voir plus

Noté 1 sur 5 étoiles

The brush and product are actually fantastic. What isn't fantastic is the fact that that my card has been charged every week since my purchase, with absolutely zero reasons for doing so! I have n... Voir plus

Noté 5 sur 5 étoiles

The brush is nice quality and doesn’t make any noise while in use. My dog was reluctant at first but quickly seemed to enjoy his grooming session. Was able to remove A LOT of undercoat and the mist... Voir plus

À propos de l'entreprise

Écrit par l'entreprise

ReNu creates simple, high quality pet care essentials designed to make everyday grooming easier and more comfortable for pets and their families. Trusted by thousands of pet parents for our gentle, stress free approach.


Coordonnées de contact

3,3

Moyen

TrustScore 3.5 sur 5

377 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 99 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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3,3

Tous les avis

(377)

375 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

We have been pleased with ReNu but for…

We have been pleased with ReNu but for us we noticed that we needed much less soap. It actually seem to clog the machine and didn't work as well when we followed the recommended amount. Our dog took awhile to get use to it but overall, she seems happy when we use it. It is nice, but we do feel that a real bath is also important.

20 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

In my opinion

In my opinion, this has been one of the worst online shopping experiences I've had. I received a defective product with a mist function that never worked properly. I contacted customer support multiple times asking for a refund or replacement, but my issue remains unresolved.

Based on my personal experience, I cannot recommend this company. Please do your own research, read independent reviews carefully, and verify everything before placing an order. I regret spending my hard-earned money and hope other buyers don't end up with the same disappointing experience.

12 juillet 2026
Avis spontané
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Réponse de ReNu

Hi Brooke, thank you for sharing this and I'm really sorry to hear about your experience with the mist function and the trouble getting a resolution - that's not the experience we want anyone to have. I'd like to make this right. Could you send us your order number and email at help@getrenu.com so we can look into it directly and get you a refund or replacement right away? We take this seriously, and we're actually developing a new brush now that addresses this exact issue - we'd love to make sure you're taken care of in the meantime.

Noté 3 sur 5 étoiles

The sprayer does not always work

The sprayer does not always work. It seems like it is hit and miss. Most times the liquid just dribbles out. This is my second comb. My first comb did not charge or spray.

14 juillet 2026
Avis spontané
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Réponse de ReNu

Hi Wendy, thank you for letting us know and I'm sorry you've had this experience with two combs now - that's frustrating and not what we want for you. We'd like to get this sorted out for you directly. Could you send your order number to help@getrenu.com so we can look into it and get you a working replacement or refund?

Noté 5 sur 5 étoiles

It’s an amazing brush

It’s an amazing brush! It gets stuff up that normal brushes just don’t. Plus the button that pushes the hair out is so easy to use I love it! I highly recommend this! And it shipped so fast! Your pet will thank you!

14 juillet 2026
Avis spontané
Noté 5 sur 5 étoiles

My dog go to the groomer every 4 weeks

My dog go to the groomer every 4 weeks
Golden retriever.
Between it I use Renu brush,cooper love it , smells good,easy to use.
Thank you for everything.
Josiane and Cooper my big golden retriever rescue

6 juillet 2026
Avis spontané
Noté 1 sur 5 étoiles

Mist stopped working after a few days

I purchased 2 brushes for my skittish dogs. Each worked beautifully for several days but then abruptly stopped working (light would come on but no spray would come out). I tried charging fully, rinsing and trying to clean the nozzle , etc. but I could not get them to work. I have tried contacting the company 3 times now, trying different emails and contacting forms, but have gotten no response at all. Reading reviews it looks like this is not an uncommon problem. So frustrating because when it was working I loved it! Not sure how they can be giving a money-back guarantee but not responding to customer service questions 🙃

9 juillet 2026
Avis spontané
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Réponse de ReNu

Hi Lora, so sorry to hear about this — that's definitely not the experience we want you to have, especially after reaching out multiple times without a response. We'd like to make this right: we have a new and improved version of the brush launching soon with better reliability, and we'd love to send you a free replacement once it's available, along with a full refund for your original purchase. Please reach out to us at help@getrenu.com with your order info so we can get this sorted for you right away. Thank you for your patience, and we're sorry for the frustration this caused.

Noté 2 sur 5 étoiles

The brush doesn’t work well for poodles…

The brush doesn’t work well for poodles as their fur is too thick. This resulted in having to do a full “pre brush” with their regular brush, and even then the brush doesn’t go through easily. The bottles are also tiny, like a travel eye drops size (not like the size depicted in the photos). The brush might work for short haired dogs but the bottles are laughably small. Perhaps if you had a short haired teacup chihuahua this would make sense.

Their website simultaneously says 30 day money back guarantee and 365 day money guarantee but they are trying to negotiate for me to pay half price and keep the brush. It’s very irritating to have to argue with their customer service back and forth via email. They even asked me to send them a video as if I have time for that. Do not recommend and will be pursuing a chargeback with my credit card company.

22 juin 2026
Avis spontané
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Réponse de ReNu

Hi Gabrielle, thank you for your detailed feedback. We're sorry to hear the brush wasn't the right fit for your poodle's coat — you raise a fair point that thicker, curlier fur types like poodles can require more prep work, and we appreciate you sharing that experience as it genuinely helps us improve how we communicate who the product is best suited for.

Regarding the bottle size, we understand this can feel surprising if the product photos didn't set the right expectation, and we take that feedback seriously.

On the refund — we want to be clear that our money back guarantee is real and we absolutely honor it. We're sorry the process felt frustrating and drawn out. That's not the experience we want for any customer. Please email us directly at help@getrenu.com referencing this review and we will get your refund resolved immediately, no back and forth.

Noté 1 sur 5 étoiles

I purchased this product directly based…

I purchased this product directly based on the company's marketing claims and positive ratings. Unfortunately, my experience has been the complete opposite.

The main misting feature stopped working properly and appears to have a manufacturing defect. After troubleshooting, charging, and following all instructions, the issue remains unresolved.

What is even more disappointing is that I have repeatedly contacted support but have received no meaningful resolution. No refund, no replacement, and no proper response despite multiple attempts to reach them.

After reading other reviews, I noticed that I am not the only customer reporting issues with the mist function, product reliability, and customer support. This raises serious concerns about quality control and after-sales service.

My advice to potential buyers is simple: do your research carefully, verify independent reviews, and understand the risks before spending your hard-earned money. I trusted the marketing and ended up disappointed. Hopefully others will make a more informed decision than I did.

8 juin 2026
Avis spontané
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Réponse de ReNu

Hi Monica, we're truly sorry to hear about your experience — this is not the standard we hold ourselves to and we completely understand your frustration. A defective mist function combined with unresolved support is unacceptable, and we take full responsibility for dropping the ball on both fronts.

We want to make this right for you immediately. Please email us directly at help@getrenu.com with your order details and reference this review, and we will prioritize a replacement or full refund for you right away — no more back and forth.

We are also actively developing an improved version of the product that directly addresses the mist pump reliability, so feedback like yours genuinely helps us get better. We hope to have the chance to restore your trust.

Noté 3 sur 5 étoiles

Great Product very slow shipping

It literally took almost 3 weeks to get my order. The owner did send out messages regarding my order being delayed multiple times, but when emailed back no response. Now the product is very good and my dog loves everything about the Renu brush and mist.

15 juin 2026
Avis spontané
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Réponse de ReNu

Hi, so glad to hear your dog is loving the FreshFur brush and mist! We're truly sorry about the shipping delay and the lack of response when you reached out — that's not the experience we want for our customers at all.

We ship from our warehouse in Florida and the vast majority of our US customers receive their orders within 2-5 business days. Your order unfortunately experienced an exception and we should have been more responsive when you followed up. We're actively working to improve our communication on delayed orders. We appreciate your patience and are glad the product was worth the wait!

Noté 1 sur 5 étoiles

The mist is not working properly

The mist is not working properly. It seems like the issue is not with the main brush motor but with the internal mist pump system. I already tried charging and using it correctly but there is still no proper spray. It looks like a possible manufacturing defect in the mist function.

11 juin 2026
Avis spontané
Logo de ReNu

Réponse de ReNu

Hi Courtney, we're so sorry to hear about the mist issue — we completely understand how frustrating that is, especially when it's such a key part of the product. We hear you, and we actually have an improved version currently in development that directly addresses the mist pump performance. In the meantime, please reach out to us at help@getrenu.com and we'll make sure you're taken care of right away!

Noté 1 sur 5 étoiles

I want to share my honest experience…

I want to share my honest experience after purchasing the ReNu FreshFur grooming brush because I think other pet owners should be careful and verify everything before buyingI placed an order after seeing their official website claims of high quality product veterinary verified design and advanced mist technology for pet grooming The website shows very strong marketing claims including thousands of satisfied customers and high ratings which influenced my decision to purchaseWhen the product arrived the packaging looked fine but the actual performance was not as advertised The main issue is the misting function which is supposed to be the key feature of the product does not work properly In my case the device either does not spray consistently or the mist function completely fails even after full charging and following all instructions carefullyThis is not a small inconvenience because the entire product is marketed around this misting grooming technology Without it the brush is just a basic grooming tool and does not match the price or the advertising claims made on the websiteI also noticed that many customers online mention similar issues with malfunctioning mist inconsistent performance and quality control problems Some users receive working units while others receive defective ones which shows inconsistency in production qualityAnother concern is the gap between marketing and real user experience The website presents very polished claims like science backed grooming vet verified results and advanced technology but in actual usage it feels like a normal consumer product with added branding and marketing languageIn my experience the customer support did respond but the solution process takes time and requires back and forth communication which is frustrating when you already receive a defective item I have requested a refund because the product did not meet the expected performance and I believe customers should be able to receive working products without such issuesI am sharing this review not to attack any company but to warn other buyers to do proper verification before purchasing The advertising looks very convincing but real life performance may not always match especially when it comes to the misting featureMy advice to other customers is to carefully read multiple independent reviews not just the website testimonials and to check real user feedback before ordering Because in some cases you may receive a working product but in other cases you may face defects like I didOverall my experience has been disappointing due to the faulty misting function and the difference between marketing claims and actual performance I hope the company improves quality control in the future so customers receive consistent products that match what is advertisedFor now I would recommend caution to anyone considering buying this product and make sure you are aware of possible issues before spending your money

10 juin 2026
Avis spontané
Logo de ReNu

Réponse de ReNu

Hi Brandon, thank you for taking the time to share such detailed feedback. We're truly sorry to hear the misting function didn't work as expected for you — that's not the experience we want any customer to have, especially since it's such a core part of the product.

We do take quality control seriously, and while the vast majority of our units perform as expected, we know that defects can happen and we're always working to improve. We see that you've already been in touch with our support team regarding a refund, and we want to make sure that gets resolved for you as quickly as possible.

If there's anything still outstanding, please reach out to us directly at help@getrenu.com and reference this review so we can prioritize getting this sorted for you.

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